Yealink SIP-T23P User Manual Download

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User Guide for the SIP-T23/T23P/T23G IP Phone

viii

Directory........................................................................................................................... 29

Local Directory ................................................................................................................ 30

Blacklist ............................................................................................................................ 41

Remote Phone Book ........................................................................................................ 42

Call History Management ................................................................................................ 44

System Customizations ...................................................................................................... 46

Logo Customization ........................................................................................................ 46

Headset Use .................................................................................................................... 47

DSS Keys .......................................................................................................................... 49

Account Management ................................................................................................... 57

Dial Plan ........................................................................................................................... 58

Emergency Number ........................................................................................................ 64

Live Dialpad .................................................................................................................... 65

Hotline .............................................................................................................................. 66

Basic Call Features ................................................................. 67

Placing Calls ....................................................................................................................... 67

Answering Calls ................................................................................................................. 69

Ending Calls ........................................................................................................................ 70

Redialing Numbers ............................................................................................................ 71

Recent Call In Dialing ........................................................................................................ 71

Auto Answer ....................................................................................................................... 72

Auto Redial .......................................................................................................................... 73

Call Completion ................................................................................................................. 74

Call Return ........................................................................................................................... 75

Call Mute ............................................................................................................................. 75

Call Hold/Resume ............................................................................................................... 76

Do Not Disturb (DND) ........................................................................................................ 77

Call Forward ....................................................................................................................... 81

Call Transfer ........................................................................................................................ 87

Call Waiting ........................................................................................................................ 88

Conference ......................................................................................................................... 89

Local Conference ............................................................................................................ 89

Network Conference ...................................................................................................... 90

Call Park .............................................................................................................................. 92

Call Pickup .......................................................................................................................... 93

Anonymous Call ................................................................................................................. 98

Anonymous Call Rejection ................................................................................................ 99

Advanced Phone Features ....................................................101

Busy Lamp Field (BLF) ..................................................................................................... 101

BLF List ............................................................................................................................... 103

Call Recording .................................................................................................................. 104

Summary of Contents for SIP-T23P

Page 1: ......

Page 2: ...FORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRA...

Page 3: ...nt does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more...

Page 4: ...e under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealin...

Page 5: ...r new phone First verify with your system administrator that the IP network is ready for phone configuration Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide b...

Page 6: ...User Guide for the SIP T23 T23P T23G IP Phone vi...

Page 7: ...User Interface 5 Documentations 8 Getting Started 9 Packaging Contents 9 Phone Installation 11 Phone Initialization 13 Phone Status 13 Basic Network Settings 14 Registration 16 Idle Screen 16 Customiz...

Page 8: ...sic Call Features 67 Placing Calls 67 Answering Calls 69 Ending Calls 70 Redialing Numbers 71 Recent Call In Dialing 71 Auto Answer 72 Auto Redial 73 Call Completion 74 Call Return 75 Call Mute 75 Cal...

Page 9: ...Stream 111 Receiving RTP Stream 114 Music on Hold 115 Automatic Call Distribution ACD 116 Messages 118 Short Message Service SMS 118 Voice Mail 121 Message Waiting Indicator MWI 122 Troubleshooting 1...

Page 10: ......

Page 11: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Page 12: ...n Confirms actions or answers an incoming call Cancels actions rejects incoming calls mutes or un mutes calls MESSAGE Key Indicates and accesses voice mails HEADSET Key Toggles the headset mode TRAN K...

Page 13: ...ering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi ling...

Page 14: ...he phone is initializing Fast flashing red 300ms The phone is ringing Slow flashing red The phone receives a text message or voice mail Off The phone is powered off The phone is idle The phone is busy...

Page 15: ...on settings In many cases either the phone user interface and or the web user interface interchangeably However in some cases it is only possible to use one or the other interface to operate the phone...

Page 16: ...listed in the following table Options Phone User Interface Web User Interface Status IP Address MAC Firmware Network Phone Accounts Basic Phone Settings Contrast Backlight Language Time Date Administr...

Page 17: ...d BLF BLF List Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution ACD Messages SIP Account User Options Activation Label Display Name Register Name User Nam...

Page 18: ...ations available for the SIP T23 P G IP phone Name Contents Where found Language Quick Start Guide Basic call features and phone customizations In the package English User Guide Phone Web user interfa...

Page 19: ...P phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with...

Page 20: ...SIP T23 T23P T23G IP Phone 10 Phone Stand Power Adapter Optional Handset Handset Cord Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your sys...

Page 21: ...headset 3 Connect the network and power 1 Attach the stand a Desk Mount Method b Wall Mount Method 2 Connect the handset and optional headset Note 3 Connect the network and power You have two options...

Page 22: ...red from a PoE compliant switch or hub PoE is not applicable to the SIP T23 IP phone To connect the PoE for the SIP T23P T23G IP phone 1 Connect the Ethernet cable between the Internet port on the pho...

Page 23: ...s by default Note You can view the system status of your phone via phone user interface or web user interface Available information of phone status includes Network status e g IPv4 status IP mode MAC...

Page 24: ...password admin in the login page 4 Click Confirm to login The phone status is displayed on the first page of the web user interface If your phone cannot contact a DHCP server for any reason you need t...

Page 25: ...d values in the IPv4 Subnet Mask Default Gateway IPv4 Pri DNS and IPv4 Sec DNS fields respectively 5 Press the Save soft key to accept the change or the Back soft key to cancel To configure a static I...

Page 26: ...ds 5 Press the Save soft key to accept the change or the Back soft key to cancel Note Generally your phone will be deployed with multiple other phones In this case your system administrator will confi...

Page 27: ...ttings Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the...

Page 28: ...ed type from the Backlight Time field 3 Press the Save soft key to accept the change or the Back soft key to cancel To configure the backlight via web user interface 1 Click on Settings Preference 2 S...

Page 29: ...e for the web user interface 1 Click on Settings Preference 2 Select the desired language from the pull down list of Language 3 Click Confirm to accept the change Text displayed on the web user interf...

Page 30: ...tively 4 Press or or the Switch soft key to select the desired value from the Daylight Saving field 5 Press the Save soft key to accept the change or the Back soft key to cancel Note To configure the...

Page 31: ...for the date format WWW DD MMM WWW represents the abbreviation of the weekday DD represents the two digit day and MMM represents the first three letters of the month The date formats available Date F...

Page 32: ...web user interface at the path Security Password You can set the or to perform as a send key while dialing To configure key as send via phone user interface 1 Press Menu Features Key as send 2 Press o...

Page 33: ...rphone key or the HEADSET key and end the call by hanging up the handset pressing the Speakerphone key Note To activate the keypad lock via phone user interface 1 Press Menu Settings Advanced Settings...

Page 34: ...ypad lock via web user interface 1 Click on Features Phone Lock 2 Enter the desired interval in the Phone Lock Time Out 0 3600s field 3 Click Confirm to accept the change Note To unlock the keypad you...

Page 35: ...ace 1 Press any locked key the LCD screen prompts Please Enter PIN 2 Enter the PIN in the Pin field 3 Press the OK soft key to unlock the keypad The icon disappears from the LCD screen You can long pr...

Page 36: ...r volume when the phone is idle You can also press the Volume key to adjust the receiver volume of currently engaged audio devices handset speakerphone or headset when the phone is in use To adjust th...

Page 37: ...ack soft key to cancel A ring tone for the phone is configurable via web user interface at the path Settings Preference Ring Type To select a ring tone for the account via phone user interface 1 Press...

Page 38: ...he ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to...

Page 39: ...directory via web user interface 1 Click on Directory Setting 2 In the Directory block select the desired list from the Disabled column and then click The selected list appears in the Enabled column 3...

Page 40: ...to enter this list directly Note The built in phone directory can store the names and phone numbers of your contacts You can store up to 1000 contacts and 48 groups in your phone s local directory You...

Page 41: ...al Directory to enter the local directory 2 Press the AddGroup soft key 3 Enter the desired group name in the Name field 4 Press or to select the desired group ring tone from the Ring Tones field If A...

Page 42: ...ct Detail from the prompt list 4 Press or to select the group information and then edit 5 Press the Save soft key to accept change or the Back soft key to cancel To delete a group from the local direc...

Page 43: ...g ways Manually From call history From a remote phone book Adding Contacts Manually To add a contact to the local directory manually 1 Press the Dir soft key The IP phone enters the local directory di...

Page 44: ...cept the change or the Back soft key to cancel Note Adding Contacts from Call History To add a contact to the local directory from call history 1 Press the History soft key 2 Press or to select the de...

Page 45: ...efer to Remote Phone Book on page 42 To edit a contact in the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the...

Page 46: ...Enter soft key If the groups have been added to the local directory select the desired group and then press the Enter soft key 3 Press or to select the desired contact 4 Press the Option soft key and...

Page 47: ...ss the Send soft key to display a list of numbers Press or to select the desired number Press the Send soft key to dial out the number To search for a contact in the local directory 1 Press the Dir so...

Page 48: ...n the Enabled column 3 Repeat step 2 to add more lists to the Enabled column 4 To remove a list from the Enabled column select the desired list and then click 5 To adjust the display order of search r...

Page 49: ...l directory via phone or web user interface But you can only import or export the contact list via web user interface To import an XML contact list file via web user interface 1 Click on Directory Loc...

Page 50: ...Optional Mark the On radio box in the Delete Old Contacts field It will delete all existing contacts while importing the contact list 6 Optional Select the contact information you want to import into...

Page 51: ...he Account field If Auto is selected the phone will use the first available account when placing calls to the contact from the blacklist 5 Press the Add soft key to accept the change or the Back soft...

Page 52: ...l directory search for a contact or simply dial a contact number from the remote phone book You can configure your new phone to access up to 5 remote phone books The phone supports up to 2500 remote p...

Page 53: ...hone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key to load the remo...

Page 54: ...ct Enabled from the pull down list of Incoming Outgoing Call lookup 3 Enter the desired refresh period in the Update Time Interval Seconds field The default value is 21600 seconds 4 Click Confirm to a...

Page 55: ...d information of the entry appears on the LCD screen To place a call from the call history list 1 Press the History soft key 2 Press or to switch between All Calls Missed Calls Placed Calls Received C...

Page 56: ...tory list 1 Press the History soft key 2 Press or to switch between All Calls Missed Calls Placed Calls Received Calls and Forwarded Calls 3 Press the Option soft key and then select Del All from the...

Page 57: ...activate the headset 1 Press on the phone The headset icon on the idle screen indicates that the headset mode is activated Press the line key or the Answer soft key to answer a call The call will conn...

Page 58: ...ermanent or full time headset users To enable headset prior via web user interface 1 Click on Features General Information 2 Select Enabled from the pull down list of Headset Prior 3 Click Confirm to...

Page 59: ...on Features General Information 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to accept the change Note There are two types of DSS keys Line Keys and Programmable Keys The d...

Page 60: ...el field 7 Optional Enter the corresponding value in the Value field 8 Optional Enter the corresponding value in the Extension field 9 Press the Save soft key to accept the change or the Back soft key...

Page 61: ...code Label key label displayed on the touch screen Account ID the account this feature will be applied to Usage Press the DSS key to dial out the voice mail access code Then follow the voice prompt t...

Page 62: ...is idle the phone will then enter the pre dialing screen and display the prefix number that you specified in the Value field You can enter the remaining digits and then dial out Local Group You can us...

Page 63: ...the DSS key to access the LDAP search screen 2 Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad The contacts whose name or phone numbe...

Page 64: ...the Value field and then you can perform the attended or semi attended transfer When the transfer mode on DSS key is New Call press the DSS key to place a new call to the number specified in the Valu...

Page 65: ...ts Note SMS You can use this key feature to quick access text message For more information refer to Short Message Service SMS on page 118 Dependencies Type Key Event Key Type SMS Usage Press the DSS k...

Page 66: ...o provision parameters in the corresponding fields 6 Press the OK soft key The phone will reboot to update configurations Keypad Lock You can use this key feature to immediately lock the keypad of you...

Page 67: ...figure multiple line keys to associate with an account To register an account via phone user interface 1 Press Menu Settings Advanced Settings default password admin Accounts 2 Select the desired acco...

Page 68: ...able via web user interface at the path Account Register You can configure multiple line keys to associate with an account This enhances call visualization and simplifies call handling If this is the...

Page 69: ...ght parenthesis when there are more than one Example A replace rule configuration Prefix 001 xxx 45 xx Replace 9001 145 2 When you dial out 0012354599 on your phone the IP phone will replace the numbe...

Page 70: ...desired line ID in the Account field or leave it blank 5 Click Edit to accept the change To delete one or more replace rules via web user interface 1 Click on Settings Dial Plan Replace Rule 2 Select...

Page 71: ...or more information on the valid values for the Account field refer to Replace Rule on page 59 4 Click Add to add the dial now rule When you enter the number 123 using the keypad the phone will dial o...

Page 72: ...a code is configured as Code 0592 Min Length 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and 15 the phone will add the area code and dial out the number 05...

Page 73: ...phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To add a block out number via web user interface 1 Click on Settings Di...

Page 74: ...umber may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have different emergency numbers for different emerg...

Page 75: ...to automatically dial out a phone number without the pressing of the send key You can also configure a delay where the phone will dial out the hotline number automatically after the designated period...

Page 76: ...number automatically after the designated period of time To configure hotline number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Hot Number field 3 Enter...

Page 77: ...Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Cal...

Page 78: ...up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither For more...

Page 79: ...lowing Press the line key The active call is placed on hold Enter the desired number using the keypad Press or the Send soft key Press the Hold soft key to place the original call on hold Press the Ne...

Page 80: ...ll using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering...

Page 81: ...d entry from the placed call list and then press or the Send soft key You can view the placed calls list when the phone is in the pre dialing screen To do this you should enable recent call in dialing...

Page 82: ...a line Auto answer is configurable on a per line basis To configure auto answer via phone user interface 1 Press Menu Settings Advanced Settings default password admin Accounts 2 Select the desired a...

Page 83: ...soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Redial Interval field The default time interval is 10 seconds 4 Enter the desired number of redial attempts in the...

Page 84: ...tify the caller who failed to reach a desired party when the party becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Features Call Completion 2 Pre...

Page 85: ...the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Return from the Key Type field 5 Optional Enter the string that will appear on the LCD scr...

Page 86: ...IP PBX may play music to the other party while waiting To place a call on hold 1 Press the Hold soft key during a call The LCD screen indicates that the call is on hold and the line key LED flashes gr...

Page 87: ...ls you receive while DND is enabled are logged to your missed calls list Note You can enable disable DND for the phone system or you can customize DND for each or all accounts Two DND modes Phone defa...

Page 88: ...nabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of missed calls will appear on the LCD screen Note To activate DND in custom mode for a specific acc...

Page 89: ...s to Incoming calls on this line will be rejected automatically and n New Missed Call s n indicates the number of missed calls will prompt on the LCD screen Note To activate DND in custom mode for all...

Page 90: ...ick on Features Forward DND 2 Select Enabled from the pull down list of DND Emergency 3 Enter the numbers in the DND Authorized Numbers field For multiple numbers enter a comma between every two numbe...

Page 91: ...rward Incoming calls are forwarded if not answered after a period of time You can enable disable call forward for the phone system or you can customize call forward for each or all accounts Two call f...

Page 92: ...calls to in the Forward to field 3 Optional Enter the always forward on code and off code respectively in the On Code and Off Code field Always forward on code off code is used to activate deactivate...

Page 93: ...econds 4 Optional Enter the no answer forward on code and off code respectively in the On Code and Off Code field No answer forward on code off code is used to activate deactivate the server side alwa...

Page 94: ...s account You can also enable always forward for all accounts After always forward was enabled for a specific account do the following 1 Press or to select the Always field 2 Press the All Lines soft...

Page 95: ...lect Enable from the No Answer field 2 Enter the destination number you want to forward unanswered incoming calls to in the Forward to field 3 Press or or the Switch soft key to select the ring time t...

Page 96: ...change To disable call forward in custom mode for a specific account 1 Press Menu Features Call Forward or press when the phone is idle 2 Press or to select the desired account then press the Enter so...

Page 97: ...cted to the number to which you are transferring To perform a semi attended transfer 1 Press or the Tran soft key during a call 2 Do one of the following Enter the number you want to transfer the call...

Page 98: ...ld be configured in advance Refer to Directory on page 29 for more information Press the Dir soft key and then select Remote Phone Book Select the desired group and search for the contact Directory an...

Page 99: ...e path Features General Information You can create a conference with other two parties using the phone s local conference You can create a conference between an active call and a call on hold on the s...

Page 100: ...rence call you can do the followings Press the Hold soft key to place the conference on hold Press the Split soft key to split the conference call into two individual calls on hold Press the Manage so...

Page 101: ...field 6 Click Confirm to accept the change To set up a network conference call 1 Place a call to the first party 2 Press the Conf soft key to place a new call The active call is placed on hold 3 Ente...

Page 102: ...then press the Enter soft key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Park from the Key Type field 5 Press or or the...

Page 103: ...tion You can pick up an incoming call by using the DPickup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interfac...

Page 104: ...kup code on a global basis via web user interface 1 Click on Features Call Pickup 2 Enter the directed call pickup code in the Directed Call Pickup Code field 3 Click Confirm to accept the change To c...

Page 105: ...appears on the LCD screen 2 Press the DPickup soft key on your phone when the target phone receives an incoming call 3 Enter the phone number which is receiving an incoming call 4 Press the DPickup so...

Page 106: ...es Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Click Confirm to accept the change To configure the group call pickup code on a global basis via web user interface 1 Cli...

Page 107: ...list of Account 3 Click on Advanced 4 Enter the group call pickup code in the Group Call Pickup Code field 5 Click Confirm to accept the change To pick up a call in the group 1 Pick up the handset The...

Page 108: ...ine from the Line ID field 3 Press or to select Enable from the Local Anonymous field 4 Optional Press or to select the desired value from the Send Anony Code field 5 Optional Enter the anonymous call...

Page 109: ...s Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Anon Reject field 4 Press or or the Switch soft key to se...

Page 110: ...User Guide for the SIP T23 T23P T23G IP Phone 100...

Page 111: ...e For example you can configure a BLF key line key on the phone to monitor the status of a friend s line busy or idle The BLF key LED flashes red when the friend s line receives an incoming call For m...

Page 112: ...to cancel BLF key is configurable via web user interface at the path DSSKey Line Key You can enable audio alert feature for BLF pickup on the phone This allows the monitoring phone to play a warning...

Page 113: ...LF List and creates a BLF List URI e g BLFList example com including a list of user1 user2 on the server The BLF List keys on the IP phone can present the status of user1 and user2 The key LEDs illumi...

Page 114: ...LF List BargeIn Code field 6 Optional Enter the call park retrieve code in the BLF List Retrieve call parked Code field 7 Click Confirm to accept the change Note According to the response message from...

Page 115: ...er the string that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel To configure a URL record key via phone user interface...

Page 116: ...D goes out Recording status indications you need to know Circumstance Icons on the LCD screen A recording is started appears on the LCD screen A recording cannot be started appears for 1 second A reco...

Page 117: ...ss or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Hot Desking from the Key Type field 5 Optional Enter the string that will appear on the...

Page 118: ...xtension for outgoing intercom calls and the remote extension will automatically answer incoming intercom calls Note To configure an intercom key via phone user interface 1 Press Menu Features DSS Key...

Page 119: ...ile there is already an active call on the phone Then the active call is placed on hold Intercom features you need to know Intercom Feature Description Accept Intercom Enable or disable the IP phone t...

Page 120: ...ercom call without warning Intercom Tone is enabled by default Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active cal...

Page 121: ...rom 224 0 0 0 to 239 255 255 255 7 Press the Save soft key to accept the change or the Back soft key to cancel Multicast paging key is configurable via web user interface at the path DSSKey Line Key T...

Page 122: ...Back soft key to cancel 8 Repeat the step 1 7 you can add more paging groups To delete paging group via phone user interface 1 Press the Paging list key when the phone is idle 2 Press or to select a...

Page 123: ...preconfigured multicast address IP Port For both sending and receiving of the multicast RTP there is no SIP signaling involved The multicast paging key LED illuminates solid green The following figur...

Page 124: ...defines the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automatically If Disabled is selected f...

Page 125: ...label in the Label field Label will appear on the LCD screen when receiving the RTP multicast 6 Click Confirm to accept the change Note Music on hold MoH is the business practice of playing recorded...

Page 126: ...te ACD is often used in offices for customer service such as call center The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who requi...

Page 127: ...the Save soft key to accept the change or the Back soft key to cancel ACD key is configurable via web user interface at the path DSSKey Line Key To log into the ACD system 1 Press the ACD key when th...

Page 128: ...using the SIP T23 P G IP phone New text messages can be indicated both acoustically and visually When receiving a new text message the phone will play a warning tone and the LCD screen will prompt re...

Page 129: ...mode 3 Press the Send soft key after completing the content 4 Optional Press or or the Switch soft key to select the desired account from the From field 5 Enter the number you want to send the message...

Page 130: ...age 1 Press Menu Message Text Message Inbox Sentbox Outbox or Draftbox 2 Select the desired message and then press the Delete soft key 3 Select Delete to delete the desired message The LCD screen prom...

Page 131: ...the voice prompt from the system server to leave a voice mail and then hang up To configure voice mail access codes via phone user interface 1 Press Menu Message Voice Mail Set Voice Mail 2 Press or t...

Page 132: ...n three ways a warning tone a prompt message including a voice mail icon on the LCD screen and the MESSAGE key LED illuminates solid green This will be cleared when you retrieve all voice mails or del...

Page 133: ...MWI via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe for MWI field 5...

Page 134: ...he desired voice mail number in the Voice Mail field 6 Click Confirm to accept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MW...

Page 135: ...ay Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port o the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Con...

Page 136: ...io mode connect a different handset or headset to isolate the problem Why doesn t the phone ring Check that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when...

Page 137: ...nfigurations Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Play hold tone is enabled by de...

Page 138: ...to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP You can enable SRTP on a per line basis To enable SR...

Page 139: ...e Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade 2 Click Reboot to reboot the phone Note Any reboot of the phone may take a few minutes SRTP is not...

Page 140: ...save the file to your local system How to export system log We may need you to provide a system log to help analyze your problem To export the system log to a local PC via web user interface 1 Click o...

Page 141: ...g server Contact your system administrator for more information Note How to export import phone configurations We may need you to provide the phone configurations to help analyze your problem In some...

Page 142: ...save the file to your local system To import the phone configurations via web user interface 1 Click on Settings Configuration 2 In the Export or Import Configuration field click Browse to locate a c...

Page 143: ...one to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem You need to note that all custom settings will be overwritten after resetting We recomme...

Page 144: ...ts Resetting to factory please wait The LCD screen prompts Welcome Initializing please wait The phone will be reset to factory settings sucessfully after startup Note Reset of your phone may take a fe...

Page 145: ...owing basic safety precautions should always be followed to reduce the risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safet...

Page 146: ...kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunc...

Page 147: ...a Quebec 05 00 Cuba Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04...

Page 148: ...East Africa Time 03 00 Iraq Baghdad 03 00 Russia Moscow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 04 30 Afghanista...

Page 149: ...Zones 139 Time Zone Time Zone Name 11 00 New Caledonia Noumea 11 30 Norfolk Island 12 00 New Zealand Wellington Auckland 12 45 New Zealand Chatham Islands 13 00 Tonga Nukualofa 13 30 Chatham Islands...

Page 150: ...User Guide for the SIP T23 T23P T23G IP Phone 140...

Page 151: ...ark Warning ii Conference 89 Contact Management 29 Contrast 17 Copyright i Customizing Your Phone 17 D Declaration of Conformity ii Deleting Contacts 36 Deleting Groups 32 Dial now 61 Dial Plan 58 Dir...

Page 152: ...acing Calls 67 Placing Calls to Contacts 36 Programmable Keys 56 R Receiving RTP Stream 114 Recent Call In Dialing 71 Redialing Numbers 71 Registration 16 Regulatory Notices 135 Remote Phone Book 42 R...

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