Yealink SIP-T19 User Manual Download Page 115

Page: 115 / 126

Troubleshooting

105

Select the desired value from the pull-down list of RTP Encryption (SRTP).

Click Confirm to accept the change.

Note

How to reboot the phone?

To reboot the phone via web user interface:

Click on Settings->Upgrade.

SRTP is not available on all servers. Contact your system administrator for more

information.

SRTP

is configurable via web user interface only.

Summary of Contents for SIP-T19

Page 1: ...i ...

Page 2: ...E SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGYCO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF ...

Page 3: ...e user is encouraged to try to correct the interference by one or more of the following measures 1 Reorientor relocate the receiving antenna 2 Increase the separation between the equipmentandreceiver 3 Connectthe equipmentinto an outleton a circuitdifferentfrom that to which the receiver is connected 4 Consultthe dealer or an experience radio TVtechnicianfor help To avoidthe potential effects on t...

Page 4: ...uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions ofthe license The original GPL license source code ofcomponents licensedunder GPL andused in Yealink products can be downloadedonline http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 5: ... this is your first time using the SIP T19P SIP T19 IP phone we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available online http www yealink com SupportDownloadfiles_detail aspx CateId 334 flag 142 Note Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapt...

Page 6: ...ion on page 11 Major updates have occurred to the following sections LED Instructions on page 4 Anonymous Call on page 84 Documentations of the SIP T19 IP phone have also been added The following sections are new LED Instructions on page 4 Major updates have occurred to the following sections Anonymous Call on page 84 Troubleshooting on page 101 ...

Page 7: ...de Version 71 50 vi Table of Contents vii Overview 1 Hardware Component Instructions 1 Icon Instructions 2 LED Instructions 4 User Interfaces 4 Phone User Interface 4 Web User Interface 5 Documentations 7 Getting Started 9 Packaging Contents 9 Phone Installation 11 Phone Initialization 13 Phone Status 13 Basic Network Settings 15 Registration 17 Idle Screen 17 Customizing Your Phone 19 General Set...

Page 8: ...nt Registration 52 Dial Plan 53 Emergency Number 58 Live Dialpad 59 Hotline 59 Basic Call Features 61 Placing Calls 61 Answering Calls 63 Ending Calls 64 Redialing Numbers 65 Recent Call In Dialing 65 Auto Answer 66 Auto Redial 67 Call Completion 68 Call Return 69 Call Mute 70 Call Hold Resume 70 Do Not Disturb DND 71 Call Forward 72 Call Transfer 75 Call Waiting 76 Conference 77 Local Conference ...

Page 9: ...g 90 Music on Hold 92 Messages 93 Short Message Service SMS 93 Voice Mail 95 Message Waiting Indicator MWI 96 Troubleshooting 101 Regulatory Notices 111 Service Agreements 111 Limitations of Liability 111 Safety Instructions 111 Appendix A Time Zones 113 Index 115 ...

Page 10: ...User Guide for the SIP T19P SIP T19 IP Phone x ...

Page 11: ...rdware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator The main hardware components of the SIP T19P SIP T19 IP phone are the LCD screen and the keypad ...

Page 12: ...tion Confirms actions or answers incoming calls Mute Key Mutes or un mutes calls Message Key Indicates and accesses voice mails Transfer Key Transfers a call to another party Headset Key Toggles the headset mode Speakerphone Key Toggles the hands free speakerphone mode RD Key Redials a previously dialed number Volume Key Adjusts the volume of the handset headset speaker and ringer Keypad Provides ...

Page 13: ... input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forwarded Forwarded Calls Call Hold Call Mute Ringer volume is 0 Keypad Lock Received Calls Placed Calls Missed Calls ...

Page 14: ...e phone In addition you can use the web user interface to access all configuration settings In many cases either the phone user interface and or the web userinterface interchangeably However in some cases it is only possible to use one or the other interface to operate the phone and change settings You can customize your phone by pressing the Menu soft key to access the phone user interface The Ad...

Page 15: ...dmin case sensitive The options you can use to customize the IP phone via phone userinterface and or via web user interface are listed in the following table Options Phone User Interface Web User Interface Status IP Address MAC Firmware Network Phone Account Basic Phone Settings Contrast Language Time Date Administrator Password Key as Send Keypad Lock Volume Ring Tones Contact Management Director...

Page 16: ...ymous Call Anonymous Call Rejection Advanced Phone Features Hot Desking Intercom Multicast Paging Music on Hold Messages SIP Account UserOptions RegisterStatus Activation Label Display Name RegisterName UserName Password SIP Server1 2 Server Option Server Port Outbound Status Outbound Proxy NAT Traversal STUN Status STUN Server Note The table above lists most of the feature options Please refer to...

Page 17: ...the phone In the package English Quick Reference Guide Basic call features and phone customizations In the package English User Guide Phone Web user interface settings Basic call features and advanced phone features On the website English Note You can also download the latest documentations online http www yealink com SupportDownloadfiles_detail aspx CateId 334 flag 142 ...

Page 18: ...User Guide for the SIP T19P SIP T19 IP Phone 8 ...

Page 19: ... phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator The following components are included in your SIP T19P SIP T19 IP phone package SIP T19P SIP T19 IP Phone ...

Page 20: ... T19 IP Phone 10 Phone Stand Power Adapter Optional Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide Check the list before installation If you find anything missing contact your system administrator ...

Page 21: ...hone 1 Attach and detach the stand 2 Connect the handset and optional headset 3 Connect the network and power 1 Attach the stand and detach the stand a Attach the stand b Detach the stand 2 Connect the handset and optional headset Note A headset is not included in the packaging contents Contact your system administrator for more information ...

Page 22: ... on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch hub device port Power over Ethernet With the included or a regular Ethernet cable the SIP T19P IP phone can be powered from a PoE compliant switch or hub PoE is not applicable to the...

Page 23: ...bnet mask default gateway address and DNS address by default Note You can view phone status via phone user interface or web user interface Available information of phone status includes Network status e g IPv4 status IPv6 status IP mode and MAC address Phone status e g device model hardware version firmware version product ID MAC address and device certificate status If in line power switch hub is...

Page 24: ... Press or to scroll through the list and view the specific information To view the phone status via web user interface 1 Open the web browser of your computer 2 Enter the IP address in the browser s address bar and then press Enter 3 Enter the username admin and password admin in the login page 4 Click Confirm tologin You can view device certificate status via phone user interface only ...

Page 25: ...ses To configure the IP address mode via phone user interface 1 Press Menu Settings Advanced Settings password admin Network WAN Port 2 Press or to select IPv4 IPv6 orIPv4 IPv6 from the IP Mode field 3 Press the Save soft key to accept the change or the Back soft key to cancel To configure a static IPv4 address via phone user interface 1 Press Menu Settings Advanced Settings password admin Network...

Page 26: ... the Enter soft key 4 Enter the desired values in the IPv6 IPv6 Prefix IPv6 Gateway IPv6 Pri DNS and IPv6 Sec DNS fields respectively 5 Press the Save soft key to accept the change or the Back soft key to cancel If you are using an xDSL modem for IPv4 network connection you can connect your phone to the Internet via PPPoE mode Set the WAN port as a PPPoE port The PPPoE port will perform a PPP nego...

Page 27: ...he phone will be registered and ready for use If your phone is not registered you may have to registerit For more information on how to register your phone referto Account Registration on page 52 If the phone has successfully started up the idle screen will be shown as below The idle screen shows the label of current account time and date and four soft keys Wrong network settings may result in ina...

Page 28: ...User Guide for the SIP T19P SIP T19 IP Phone 18 ...

Page 29: ...dio Settings Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the contrast of the LCD screen to a comfortable level To configure the contrast via phone user interface 1 Press Menu Settings Basic Settings Contrast 2 Press or or the Switch soft key to increase o...

Page 30: ...age for the phone user interface 1 Press Menu Settings Basic Settings Language 2 Press or to select the desired language 3 Press the Save soft key to accept the change Text displayed on the LCD screen will change to the selected language To change the language for the web user interface 1 Click on Settings Preference 2 Select the desired language from the pull down list of Language Not all of the ...

Page 31: ... SNTP Settings 2 Press or or the Switch soft key to select the time zone that applies to your area from the Time Zone field The default time zone is 8 China Beijing 3 Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields respectively 4 Press or or the Switch soft key to select the desired value from the DST field 5 Press the Save soft key to accept the change or the Ba...

Page 32: ...k soft key to cancel There are 7 available date formats For example for the date format WWW DD MMM WWW represents the abbreviation of the week DD represents the two digit day and MMM represents the first three letters of the month The date formats you need to know Date Format Example 2013 1 16 WWW MMM DD Wed Jan 16 DD MMM YY 16 Jan 13 YYYY MM DD 2013 01 16 DD MM YYYY 16 01 2013 MM DD YY 01 16 13 D...

Page 33: ...hange or the Back soft key to cancel Administrator password is configurable via web user interface at the path Security Password You can set the or to perform as a send key while dialing To configure key as send via phone user interface 1 Press Menu Features Key as Send 2 Press or or the Switch soft key to select or from the Key as Send field or select Disabletodisable this feature 3 Press the Sav...

Page 34: ...ting the handset pressing the Speakerphone key the Headset key or the key place an active call on hold by pressing the Hold soft key resume the held call by pressing the Resume soft key and end the call by hanging up the handset or pressing the Speakerphone key Note To activate the keypad lock via phone user interface 1 Press Menu Settings Advanced Settings password admin Keypad Lock 2 Press or or...

Page 35: ...hange Note To unlock the keypad you must know the keypad unlock PIN of the phone The default keypad unlock PIN is 123 To change the keypad unlock PIN via phone user interface 1 Press Menu Settings Basic Settings Phone Unlock PIN 2 Enter the current PIN in the Current PIN field 3 Enter the new PIN in the New PINfield 4 Enter the new PIN again in the Confirm PINfield The default interval is 0 second...

Page 36: ...d of time if configured to lock the keypad again Note To deactivate the keypad lock via phone user interface 1 Press Menu Settings Advanced Settings password admin Keypad Lock 2 Press or or the Switch soft key to select Disable from Keypad Lock field 3 Press the Save soft key to accept the change Keypad lock is configurable via web user interface at the path Features Phone Lock You can also unlock...

Page 37: ... Press to adjust the ringer volume Note To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently engaged audio device handset speakerphone or headset Ring tones are used to indicate incoming calls You can select different ring tones to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu Settings...

Page 38: ...terface 1 Click on Account Basic 2 Select the desired ring tone from the pull down list of Ring Type If Common is selected this account will use the ring tone selected for the phone Refer to the above instruction 3 Click Confirm toaccept the change Note To upload a custom ring tone for your phone via web user interface 1 Click on Settings Preference A ring tone for the account is configurable via ...

Page 39: ... phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to the contact in the contact directory refer to Adding Contacts If no ring tone is assigned to the contact the phone will play the ring tone assigned to the associated group refer to Adding Groups Otherwise the phone will play the ring tone ...

Page 40: ...sts to the Enabled column 4 To remove a list from the Enabled column select the desired list and then click 5 To adjust the display order of enabled lists select the desired list and then click or The LCD screen displays the list s in the adjusted order 6 Click Confirm toaccept the change Note To check the directory via phone user interface 1 Press the Dir soft key when the phone is idle The LCD s...

Page 41: ... the Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Dir Local Directory to enter the local directory 2 Press the AddGrp soft key 3 Enter the desired group name in the Name field 4 Press or to select the desired group ring tone from the Ring Tones field If Auto is ...

Page 42: ...tion soft key and then select Detail from the prompt list 4 Press or to scroll through the group information and then edit 5 Press the Save soft key to accept change or the Back soft key to cancel To delete a group from the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is rem...

Page 43: ... to the above steps You can add contacts to the local directory in the following ways Manually From call history From remote phone book Adding Contacts Manually To add a contact to the local directory manually 1 Press the Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press ...

Page 44: ...red entry 3 Press the Option soft key and then select Add to Contacts from the prompt list 4 Enter the contact name 5 Press the Save soft key to accept the change The entry is successfully saved to the local directory Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book 1 Press Menu Dir Remote Phone Book If Remote Phone Book is added to the director...

Page 45: ...ey The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Dir Local Directory to enter the local directory 2 Select the desired group and then press the Entersoft key 3 Press or to select the desired contact 4 Press the Option soft key and then select Detail from the prompt list 5 Pre...

Page 46: ...y and then select Delete from the prompt list The LCD screen prompts Delete selected item 5 Press the OK soft key to confirm the deletion or the Cancel soft key to cancel To place a call to a contact from the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the d...

Page 47: ...al Directory in the directory by default If Local Directory is removed from the directory press Menu Dir Local Directory to enter the local directory 2 Press or to scroll to the All Contacts field 3 Press the Search soft key 4 Enter a few continuous characters of the contact name or number using the keypad The contacts whose name or number matches the characters entered will appear on the LCD scre...

Page 48: ...ed list and then click or The LCD screen displays the search results in the adjusted order 6 Click Confirm toaccept the change Note To search for a contact in the enabled search source lists 1 Pick up the handset or press the speakerphone 2 Enter a few continuous characters of the contact name or number using the keypad The contacts in the enabled search source lists whose name or number matches t...

Page 49: ... interface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory Local Directory 2 Click Browse tolocate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact infor...

Page 50: ...lick Save tosave the contact list to your local system Note The built in phone directory can store names and numbers for a blacklist You can store up to 30 contacts in your phone s blacklist add edit delete or search for a contact in the blacklist even dial a contact number from the blacklist but any incoming call from the blacklist will be rejected automatically To add a contact to the blacklist ...

Page 51: ...ress Menu Dir Local Directory to enterthe local directory 2 Press or to select the desired contact 3 Press the Option soft key and then select Add to Blacklist from the prompt list The LCD screen prompts Move selected to blacklist 4 Press the OK soft key to confirm the setting For more operating instructions on editing deleting placing calls to and or searching for contacts in the blacklist refer ...

Page 52: ...e Display Name field 4 Click Confirm toaccept the change Note To access your corporate directory via phone user interface 1 Press Menu Dir RemotePhone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired remote group and then press the Enter soft key The phone connects to load the corporate directory and then th...

Page 53: ...place a call from the corporate directory 1 Press Menu Dir Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired remote group and then press the Enter soft key to load the corporate directory 3 Select the desired contact in the corporate directory 4 Press the Send soft key In addition you can enable ...

Page 54: ... delete an entry from the call history list You should enable history record in advance To enable history record via phone user interface 1 Press Menu Features History Setting 2 Press or or the Switch soft key to select Enable from the History Record field 3 Press the Save soft key to accept the change or the Back soft key to cancel To view the call history 1 Press the History soft key The LCD scr...

Page 55: ...ption soft key and then select Add to Contacts orAdd to Blacklist from the prompt list 5 Enter the desired values in the corresponding fields and then press the Save soft key For more information refer to Contact Management on page 29 To delete an entry from the call history list 1 Press the History soft key 2 Press or to switch between All Calls Placed Calls Received Calls Missed Calls and Forwar...

Page 56: ...stom logo via web user interface 1 Click on Features General Information 2 Select Custom Logo from the pull down list of Use Logo 3 Click Browse tolocate the logo file from your local system 4 Click Upload toupload the file 5 Click Confirm toaccept the change Note The logo file format must be dob contact your system administrator for more information Logo customization is configurable via web user...

Page 57: ...dset automatically Enter the desired number and press the Send soft key then the phone will place a call using the headset automatically For more information on using the headset to place a call referto Placing Calls on page 61 To deactivate the headset mode 1 Press again on the phone The headset icon disappears from the idle screen indicates the headset mode is deactivated You can use headset in ...

Page 58: ...eadset 2 Press to activate the headset mode Note You can customize the soft keys navigation keys and function keys on the keypad The SIP T19P SIP T19 IP phone supports 11 programmable keys To customize the programmable keys via web user interface 1 Click on DSSKey Programmable Key If headset prior is enabled the headset mode will not be deactivated until you press the Headset key again Headset pri...

Page 59: ...the change You can click Reset to default toreset custom settings to defaults Note Common used programmable key features are explained in the following subchapters in detail Speed Dial Directed Pickup Group Pickup Prefix Local Directory Local Group XML Directory XML Group XML Brower SMS New SMS Zero Touch Keypad Lock For more information contact your system administrator Programmable keys are conf...

Page 60: ...endencies Type Group Pickup Value the group pickup feature code Usage Press the programmable key on your phone when a phone number in the group receives an incoming call The call is answered on your phone Prefix You can use this key feature to add a specified prefix number before the dialed number Dependencies Type Prefix Value the prefix number Usage Press the programmable key when the phone is i...

Page 61: ... the remote group specified in the Line field XML Browser You can use this key feature to access the XML browser quickly The XML browser allows you to create custom services which meet your functional requirements on the server You can customize practical applications such as weatherreport stock information Google search etc Dependencies Type XML Browser Value the access URL for xml browser Usage ...

Page 62: ...ock You can use this key feature to immediately lock the keypad of your phone instead of long pressing For more information referto Keypad Lock on page 24 Dependencies Type Keypad Lock Usage Press the programmable key to immediately lock the keypad of your phone instead of long pressing You can register one account on the SIP T19P SIP T19 IP phone To register an account via phone user interface 1 ...

Page 63: ...rs for any character Example 12 would match 123 1234 12345 12abc etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc The square brackets can be used as a placeholder for a single character which matches any of a set of characters Example 91 5 7 1234 would match 9151234 9161234 9171234 The parentheses can be used to group together patterns for insta...

Page 64: ...ss the Send soft key To add a replace rule via web user interface 1 Click on Settings Dial Plan Replace Rule 2 Enter the string e g 1 in the Prefix field 3 Enter the string e g 1234 in the Replace field 4 Click Add toadd the replace rule When you enter the number 1 using the keypad and then press the Send soft key the phone will dial out 1234 instead To edit a replace rule via web user interface 1...

Page 65: ...e via web user interface 1 Click on Settings Dial Plan Dial now 2 Enter the desired value e g 1234 in the Rule field 3 Click Add toadd the dial now rule When you enter the number 1234 using the keypad the phone will dial out 1234 automatically without pressing any key Note Delay Time for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to dial ...

Page 66: ...cate geographical areas in a country This feature is necessary only when dialing the number outside the code area For example area code is configured as Code 0592 Min Length 4 Max Length 11 then when you dial out the number 56789 which has the digits between 4 to 11 the phone will add the area code and dial out the number 059256789 You can only configure one area code rule on your phone To configu...

Page 67: ...eing dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 Enter the desired value in the BlockOut Number field Area code is configurable via web user interface only ...

Page 68: ...ent emergency numbers for different emergency services You can specify the emergency telephone number on the IP phone for contacting the emergency services in an emergency situation Note To specify emergency numbers via web user interface 1 Click on Features Phone Lock 2 Enter the emergency number in the Emergency field For multiple numbers enter a comma between every two emergency numbers The def...

Page 69: ...s Preference 2 Select Enabled from the pull down list of Live Dialpad 3 Enter the desired delay time in the Inter Digit Time 1 14s field The default delay time is 4s 4 Click Confirm toaccept the change Note You can dial a hotline number immediately upon lifting the handset or pressing the Speakerphone key You can also configure a delay where the phone will dial out the hotline number automatically...

Page 70: ...he Number field 3 Enter the delay time in seconds in the Hotline Time out field The valid values range from 0 to 10 4 Press the Save soft key to accept the change or the Back soft key to cancel Hotline is configurable via web user interface at the path Features General Information ...

Page 71: ...hone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone contact your system adm...

Page 72: ...1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither For more information referto Key as Send on page 23 Note To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press to obtain a dial tone Enter the des...

Page 73: ... to retrieve the desired call When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the headset Note Answering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active call To answer a call using the handset 1 Pick up the handset To permanently enable your headset refer to Headset Prior ...

Page 74: ... key The incoming call is answered and the original call is placed on hold Press to access the new call Press or the Answer soft key The incoming call is answered and the original call is placed on hold Note To end a call Do one of the following If you are using the handset press the Cancel soft key or hang up the handset If you are using the headset press the Cancel soft key If you are using the ...

Page 75: ...red entry and then press or the Send soft key You can view the placed calls list when the phone is in the pre dialing screen To do this you should enable recent call in dialing in advance To enable recent call in dialing via web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing 3 Click Confirm toaccept the change Note Recent call in dial...

Page 76: ...atically answer an incoming call To configure auto answer via phone user interface 1 Press Menu Settings Advanced Settings password admin Account 2 Press the Entersoft key 3 Press or or the Switch soft key to select Enable from the Auto Answer field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon appears on the LCD screen Auto answer is configurable via web u...

Page 77: ...the Auto Redial field 3 Enter the desired time in the Interval field The default time interval is 10s 4 Enter the desired times in the Times field The default times are 10 5 Press the Save soft key to accept the change or the Back soft key to cancel Auto redial is configurable via web user interface at the path Features General Information To use auto redial When the called party is busy the follo...

Page 78: ...allee becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enable from the Call Completion field 3 Press the Save soft key to accept the change or the Back soft key to cancel Call completion is configurable via web userinterface at the path Features General Information To use call...

Page 79: ...You can press a call return key to place a call back to the last incoming call To configure a call return key via web user interface 1 Click on DSSKey Programmable Key 2 Select the desired programmable key 3 Select Call Return from the pull down list of Type 4 Click Confirm toaccept the change Note Call completion is not available on all servers For more information contact your system administrat...

Page 80: ...an place an active call on hold Only one active call can be in progress at any time Other calls can be made and received while placing the original call on hold When you place a call on hold your IP PBX may play music on hold to the other party while waiting To place a call on hold 1 Press the Hold soft key during a call The LCD screen indicates that the call is on hold Note To resume a held call ...

Page 81: ...r interface 1 Press the DND soft key when the phone is idle The icon on the idle screen indicates that DND is enabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of the missed calls will appear on the LCD screen Note To configure the DND authorized numbers via web user interface 1 Click on Features Forward DND 2 Select Enabled from the pull down lis...

Page 82: ...ers field Note You can configure your phone to forward incoming calls to another party by the static forwarding You can also forward calls while your phone is ringing referto the dynamic forwarding Static Forwarding Three types of static forwarding Always Forward Incoming calls are immediately forwarded Busy Forward Incoming calls are immediately forwarded if the phone is busy No Answer Forward In...

Page 83: ...ield 2 Enter the destination number you want to forward all incoming calls to in the Forward to field 3 Optional Enter the always forward on code or off code respectively in the On Code orOff Code field b If you select Busy Forward 1 Press or or the Switch soft key to select Enable from the Busy field 2 Enter the destination number you want to forward all incoming calls to when the phone is busy i...

Page 84: ...dle screen indicates call forward is enabled Call forward is configurable via web user interface at the path Features Forward DND Note To disable call forward in phone mode Do one of the following Press when the phone is idle Press Menu Features Call Forward Press or to select the desired forwarding type then press the Enter soft key Press or or the Switch soft key to select Disable todisable the ...

Page 85: ...fer Transfera call when the target phone is ringing Attended Transfer Transfera call with prior consulting To perform a blind transfer 1 Press or the Tran soft key during a call 2 Enter the number you want to transferthe call to 3 Press or the Tran soft key to complete call transfer Then the call is connected to the number to which you are transferring To perform a semi attended transfer 1 Press o...

Page 86: ...o Directory on page 29 for more information Press the Dir soft key and then select History Select the desired list and use or to select the entry Directory should be configured in advance Refer to Directory on page 29 for more information Press the Dir soft key and then select Remote Phone Book Select the desired group and search for the contact Directory and remote phone book should be configured...

Page 87: ...interface at the path Features General Information You can create a conference with other parties using the phone s local conference You can create a conference between an active call and a call on hold by pressing the Conf soft key Note The SIP T19P SIP T19 IP phone supports up to 3 parties including yourself in a conference call This is the default method of conference called Local Conference To...

Page 88: ...onference call into two individual calls To drop the conference call press the Cancel soft key You can use network conference on the SIP T19P SIP T19 IP phone to conduct a conference with multiple participants This feature allows you to perform the following Join two calls togetherinto a conference call Invite another party into an active conference call To use this feature contact your system adm...

Page 89: ...cond party answers the call press the Conf soft key to add the second party to the conference 5 Press the NewCall soft key to place a new call The conference is placed on hold 6 Enter the number of the new party and then press or the Send soft key 7 When the new party answers the call press the Conf soft key to add the new party to the conference 8 Repeat steps 5 to 7 until you have added all inte...

Page 90: ...re information You can pick up an incoming call by using the DPickup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable the directed call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Directed Call Pickup 3 Click...

Page 91: ...l Pickup Code field 3 Click Confirm toaccept the change To configure the directed call pickup code on a per line basis via web user interface 1 Click on Account Advanced 2 Enter the directed call pickup code in the Directed Call Pickup Code field 3 Click Confirm toaccept the change ...

Page 92: ... again The call is answered on your phone You can also configure a programmable key as directed pickup key via web user interface You can pick up a call by pressing the directed pickup key directly GroupCall Pickup To enable the group call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Click Confirm toaccept the change ...

Page 93: ...ll Pickup Code field 3 Click Confirm toaccept the change To configure the group call pickup code on a per line basis via web user interface 1 Click on Account Advanced 2 Enter the group call pickup code in the Group Call Pickup Code field 3 Click Confirm toaccept the change ...

Page 94: ...ed party when you call someone For example you want to call to consult some of the services but don t want to be harassed You can also configure the phone to send anonymous on off code to the serverto activate deactivate anonymous call on the server side Note To configure anonymous call via phone user interface 1 Press Menu Features Anonymous Call Anonymous call is not available on all servers Con...

Page 95: ... at the path Account Basic To place an anonymous call 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity You can use anonymous call rejection to reject incoming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers fr...

Page 96: ...ion on code in the Reject On Code field 5 Optional Enter the anonymous call rejection off code in the Reject Off Code field 6 Press the Save soft key to accept the change or the Back soft key to cancel Anonymous call rejection is configurable via web user interface at the path Account Basic ...

Page 97: ...is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use hot desking on the SIP T19P SIP T19 IP phone to log out of the existing account and then log into a new account that is many users can share the phone resourc...

Page 98: ... config 2 Press the OK soft key registration configurations e g display name register name user name and password of the account will be cleared immediately The login wizard will be shown as below 3 Enter the desired values in the User Name and Password fields respectively Contact your system administratorfor more information 4 Press the Save soft key to login or Cancel soft key to cancel A hot de...

Page 99: ...ou need to know Intercom Feature Description Accept Intercom Enable or disable the IP phone to automatically answer an incoming intercom call Intercom Mute Enable or disable the microphone on the IP phone for intercom calls Intercom Tone Enable or disable the IP phone to play a warning tone when it receives an incoming intercom call Intercom Barge Enable or disable the IP phone to automatically an...

Page 100: ...f Intercom Tone is disabled the phone automatically answers the intercom call without warning Intercom Tone is enabled by default Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Intercom Barge is enabled the phone automatically answers the intercom call and places the active call on hold If I...

Page 101: ...n there is already a multicast paging call on the phone If enabled the phone will ignore incoming multicast paging calls with lower priorities otherwise the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold If disabled the phone will automatically ignore all incoming multicast paging calls To configure multicast listening addresses...

Page 102: ...and immediately plays audio from some source located anywhere LAN Internet to the held party Contact your system administrator for the SIP URI To configure MoH server via web user interface 1 Click on Account Advanced 2 Enter the SIP URI e g sip moh sip com in the Music Server URI field 3 Click Confirm toaccept the change The priorities of listening addresses are predefined 1 with the highest prio...

Page 103: ...in your phone s Inbox Sentbox Outbox or Draftbox Each of the boxes can store up to 100 text messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note To read a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the View soft key Note All involved parties cannot use encrypt...

Page 104: ...he Back soft key to cancel Sending a text message is configurable via web user interface at the path Features SMS To reply a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the Reply soft key 3 Compose the new text message You can press the abc soft key to change the input mode 4 Press the Send soft key after completing the content To delete a text mess...

Page 105: ...ten to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a warning tone The LCD screen will display a prompt message and flashing icon Note To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system serverto leave a voice mail and then hang up You...

Page 106: ...e voice prompt to listen to voice mails Note To view voice mails via phone user interface 1 Press Menu Messages Voice Mail View Voice Mail The LCD screen displays the amount of new and old voice mails 2 Press the Conn soft key to listen to voice mails The SIP T19P SIP T19 IP phone supports MWI when receiving a new voice message If someone leaves you a voice mail you will receive a message waiting ...

Page 107: ... Period of MWI subscription The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI to Voice Mail Enable or disable a subscription to the voice mail number for MWI service To use this feature you should configure subscribe for MWI and the voice mail number in advance Note To configure subscribe for MWI via web user interface 1 Click on Account Advanced 2 Se...

Page 108: ...he change The IP phone will subscribe to the account number for MWI service by default To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account Advanced 2 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 3 Enter the desired voice mail number in the Voice Mail field 4 Click Confirm toaccept the change ...

Page 109: ...Advanced Phone Features 99 The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MWI subscription is configurable via web user interface only ...

Page 110: ...User Guide for the SIP T19P SIP T19 IP Phone 100 ...

Page 111: ...the phone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why does the phone display No Service The LCD screen displays No Service when no SIP account registers successfully Why doesn t the ...

Page 112: ...a different handset or headset to isolate the problem Why doesn t the phone ring Check that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is idle For more information referto Volume on page 27 Why can t I receive calls Check that the SIP registration with your system administrator Check that DND Do Not Disturb feature is disabled on the phon...

Page 113: ...callee s LCD screen Server configurations may override local configurations Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Play hold tone is enabled by default Play hold tone and play hold tone delay are configurable via web user interface only To configure play hold tone and play hold tone...

Page 114: ...pe 3 Enter the new user password in the New Password field and Confirm Password field 4 Click Confirm toaccept the change Note How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP To enable SRTP via web user interface 1 Click on Account Advanced If logging into the web user interface of the phone wit...

Page 115: ...tion SRTP 3 Click Confirm toaccept the change Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade SRTP is not available on all servers Contact your system administrator for more information SRTP is configurable via web user interface only ...

Page 116: ...analyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start tostart recording signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop tostop recording 5 Click Export toopen file download window and then save the file to your local system Any reboot of the phone may take a few minutes ...

Page 117: ... will take effect after reboot 4 Click OK to reboot the phone After the IP phone finishes reboot the system log level is set as 6 the debug level 5 Mark the Local radiobox in the Export System Log field 6 Click Export toopen file download window and then save the file to your local system You can also export the system log to a syslog server Contact your system administrator for more information N...

Page 118: ...lick Export toopen file download window and then save the file to your local system To import the phone configurations via web user interface 1 Click on Settings Configuration 2 Click Browse tolocate a configuration file from your local system 3 Click Import toimport the configuration file Note The file format of configuration file must be bin ...

Page 119: ... power off 4 Click OK to confirm upgrading How to reset the phone Reset the phone when other troubleshooting suggestions do not correct the problem You need to note that all customized settings will be overwritten after resetting We recommend asking your system administrator for advice before resetting the phone To reset the phone via phone user interface 1 Press Menu Settings Advanced Settings pa...

Page 120: ... key The LCD screen prompts Resetting Please Wait The LCD screen prompts Welcom Initializing please wait The phone will be reset to factory sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until the phone starts up successfully ...

Page 121: ... following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry and clean During the process of storag...

Page 122: ... kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio fre...

Page 123: ... Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Port...

Page 124: ... Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 04 30 Afghanistan 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Sing...

Page 125: ...aration of Conformity ii Deleting Contacts 35 Deleting Groups 32 Dial now 55 Dial Plan 53 Directory 29 Do Not Disturb DND 71 Documentations 7 E Editing Contacts 35 Editing Groups 31 Emergency Number 58 Ending Calls 64 G General Settings 19 Getting Started 9 H Hardware Component Instructions 1 Headset Mode Activation Deactivation 47 Headset Prior 47 Headset Use 47 Hot Desking 87 Hotline 59 I Icon I...

Page 126: ... R Recent Call In Dialing 65 Redialing Numbers 65 Registration 17 Regulatory Notices 111 Remote Phone Book 41 Replace Rule 54 Ring Tones 27 S Safety Instructions 111 Search Source List in Dialing 37 Searching for Contacts 37 Semi attended Transfer 75 Service Agreements 111 Short Message Service SMS 93 System Customizations 46 T Time and Date 21 Time Zones 113 Troubleshooting 101 V Voice Mail 95 Vo...

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