28
P/N AYRL-220-INST-FUL Rev D
Programming Troubleshooting
Symptom
Suggested Action
Lock does not respond –
door is open and
accessible.
• Touchscreen becomes active when pressed w/whole hand.
• Check batteries are installed and oriented correctly (polarity)
in the battery case.
• Check batteries are in good condition; replace batteries*
if discharged.
• Check to see if touchscreen harness is fully connected
and not pinched.
• Batteries may be completely discharged.
• Use mechanical key to gain entry and replace batteries*.
Unit chimes to indicate
code acceptance, but the
door will not open.
• Check the door gaps for any foreign objects between door
and frame.
• Check that the wire harness is firmly connected to the PCB.
Unit operates to allow
access, but will not
automatically re-lock.
• Check to see if Auto Re-lock Mode is enabled.
• Disable Auto Re-lock Mode to lock the door (automatically).
• If low battery indicator is lit (see below), change batteries*.
PIN codes will not register.
• PIN codes must consist of 4 to 8 digits to register.
• The same PIN code cannot be used for multiple users.
• Registration/management of PIN codes is set by the
authority of the Master Code. which is set first.
• Contact the Master user.
• User codes must be entered within 5 seconds (while
touchscreen is active) or process will have to be restarted.
• Star
or pound cannot be used as part of the PIN code.
Upon entering a PIN code
and pressing key, the
unit displays "invalid code"
error or lock times out with-
out responding.
• Lockout Mode is enabled.
• Only the Master can enable/disable Lockout Mode.
• Contact the Master user.
Upon entering a PIN code
and pressing the key,
the red padlock icon appears
and there are different tones.
• Check to see if the lock is set to Lockout Mode.
• Setting/managing Lockout Mode is done through
Master Code only. Contact the Master user.
The unit operates, but it
makes no sound.
• Check to see if Silent Mode is enabled (see Feature #4).
The unit responds
"Low Battery"
• This is the alert to replace the batteries. Replace all four
(4) batteries* with new AA Alkaline batteries.
Upon entering a PIN code
and pressing the key,
the unit responds "Wrong
number of digits".
• The digits entered were incorrect or incomplete. Re-enter
the correct code followed by the star key.
* When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface (UI);
it is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
Lock does not respond –
door is locked and
inaccessible.
Use a larger area of the hand or fingers and verify contact
with at least 3 areas.
If touchscreen numbers are visible, check to see if they
respond when pressed.
Batteries do not have enough power. Replace batteries*.
•
Unit is on for a while then
shows no reaction. Lights
dim.
•
** Network Module locks only
