BL2000
Series Instruction Manual
Helpline:
+44 (0) 1708 22500
Contents
Problem Solving Guide
After Installation Problems
Guarantee:
If your lock should develop a fault within 1 year from date of purchase, due to inferior
materials or workmanship the goods will be repaired or replaced free of charge.
Please call our help line for spares, repairs and technical advice
- UK: 01708 225700
- International: +44 (0) 1708 225700
Disclaimer:
Under no circumstances should the lock be dismantled, this will invalidate our warranty.
Problem
Cause
Solution
The latch cannot be withdrawn
when entering and turning the
knob.
The unit has been fitted to a left hand
hung door.
All units are set to suit a right hand hung
door. The unit needs to be removed and
reversed. See `
Determining
the hand of the
door’
(page no.2)
.
Both inside and outside knobs
retract when turned towards the
door frame.
The spindle has been set for the wrong
hand of door.
Remove the unit from the door and reposi-
tion the spindle. See ‘fitting & positioning
the spindle’
(page no.4)
.
The latchbolt does not move
smoothly in and out.
The lock has not been installed
correctly.
Check that the hole for the spindle in the
back of the keypad and inside handle are in
alignment with the hole in the latch. Check
that the latch is positioned horizontally and
the forend of the latch is parallel to the door
edge. Also check the spindle length, it may
be too long and binding against the inside
handle or keypad spindle holes.
The keypad knob turns after enter-
ing a correct code but does not
retract the latch.
The knob will not turn after the
code has been changed.
One or more of the tumblers has been
put around the wrong way.
Re-read the ‘code change instructions’ and
ensure that all of the tumblers are facing
the correct way and that all of the tumblers
square notches are facing towards the
outside edge of the keypad.
The spindle has been cut too short or
has been positioned incorrectly.
If the spindle is too short it will not engage
with the keypad knob or inside handle. If
the spindle has been placed incorrectly
please refer to ‘fitting & positioning the
spindle’ (
page no.4).
Problem
Cause
Solution
The keypad knob turns freely with-
out having to enter any code.
The knob has been forcibly turned with-
out the correct code being entered.
Please call the Borg Locks help line or return
the unit to Borg Locks or your distributor.
The inside handle lever does not
return to the upright position after
turning.
The handle return spring has
broken.
Please call the Borg Locks helpline or visit
our website for a replacement.
The latch does not engage with
the strike and the door remains in
the open position.
The latch is not entering the hole in
the strike plate.
Your door or frame may have warped
since the lock was installed. Check that
the latchbolt is in line with the hole in the
strike plate. Re-align position of the strike
if necessary. Make sure the anti-thrust pin
on the latch does not enter the hole in the
strike plate.
V3
Code Card
C#####
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
1.
Keypad
2.
Inside handle
3.
Gaskets (x2)
4.
Tubular Latch
5.
Tweezers
6.
Strike Plate & Box Keep
7.
Holdback Snib Blank
(Holdback Models Only)
8.
Latch Support Post
9.
Hexagon Support Posts
10.
Spindle
(100mm)
11.
Spindle
(85mm)
12.
Machine Screws
(50mm)
13.
Machine Screws
(35mm)
14.
Wood Screws
(15mm)
15.
Code Card
16.
Coded Tumblers
(Red)
17.
Un-Coded Tumblers
(Blue)
Installation Problems
www.borglocks.com
BORGLOCKS.COM
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