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P20

P20

Support detail

When the problem occurs with the printer, please refer to the following troubleshooting instructions. If the problem persists, please 

contact the Customer Service Center.

Keep original packaging material in the event of sending your unit back for repair during the warranty period. If other packing materials are 

used instead, the printer may be damaged during the transportation process.. In such situation, the XYZprinting the right to charge repair 

fee. 

When a problem occurs with the printer, the service code will be displayed on the printer screen and / or the software interface. Please 

refer to this service code description form for preliminary testing.

Maintenance and Service

Problem code and handling

Service 

Code

Symptom

Action

OO11 Print head heated for too long

please check the Flexible flat cable and reboot

OO14 Print head heated issue -- temperature exceed

OO30 Abnormal--X axis

check the cable of the motor and the sensor, and check 
the position of the sensor

OO31 Abnormal--Y axis

OO32 Abnormal--Z axis

OO50 Internal communication error -- memory error

reboot the printer

OO52 Print head memory error

replace the print head

OO55 inkjet head error

replace the inkjet head

OO56 inkjet data error

reboot the printer

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s 

authority to operate the equipment. 
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These 

limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, 

uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 

interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this 

equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, 

the user is encouraged to try to correct the interference by one or more of the following measures: 
● Reorient or relocate the receiving antenna. 
● Increase the separation between the equipment and receiver. 
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
● Consult the dealer or an experienced radio/TV technician for help. 

XYZprinting is not responsible for any radio or television interference caused by using other than recommended cables and connectors 

or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to 

operate the equipment. 

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause 

harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the 

FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this 

transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating 

in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and 

consider removing the no-collocation statement.

Federal Communications Commission (FCC) Statement

Summary of Contents for da Vinci Super

Page 1: ...y In this manual users can learn more about the operating tips application skills and maintenance of the da Vinci Color 3D printer Please refer support http support xyzprinting com to download latest...

Page 2: ...om high temperature might occur The machine becomes hot during operation and thus run in high temperature Do not touch or replace parts when they are not cooled down After startup the parts in the mac...

Page 3: ...xterior 1 5 inch color touch panel 2 Auto feeding module 3 Print head 4 Print bed EZ removable rubber magnet 5 Filament spool holder 6 USB Port 7 USB Port WiFi dongle 8 Power switch 9 USB Port To PC 1...

Page 4: ...x 14 04 Temperature Machine operating temperature 15 30 C Cartridge storage temperature 15 35 C Filament storage temperature 0 38 C The following tools are intended for use under the guidance or guard...

Page 5: ...the foam under the print bed Remove the tape on the body 4 in total 4 Move the printer to a table or plat form Do not move the printer by yourself as it is heavy 1 Remove the plastic wrap and PP 2 Op...

Page 6: ...er end of the guide tube into the feed module and secure it tightly 12 Remove the cable tie and foam in front and back of the front door 9 Unpacking and Installation There is a sheet of PC film to rub...

Page 7: ...d to import files 3cp from a USB drive to the machine for printing without a com puter This includes the functions in Home Page 1 Settings of the Print Bed Print Head Filament and Ink Next page includ...

Page 8: ...and select Filament 4 Tap Filament 5 Tap Load 6 Confirm the operation 7 Insert the filament into the feed module it will be automatically loaded 8 Check if the temperature of the print head goes up to...

Page 9: ...nloaded automatically 6 The nozzle will be preheat and notify you when to insert filament into the feed module 7 The filament will be automatically loaded 5 When the unloading operation completes tap...

Page 10: ...o the paper towel displays two straight lines If so ink guidance is successfully completed Once ink guidance is done install the ink cartridge 4 Press the cartridge head against the paper towel to tra...

Page 11: ...plate on top 6 Check if the order of the ink color is K Black C Cyan M Magenta and Y Yellow from left to right Note Replacement of any ink cartridge please conduct inkjet calibration test Cartridge I...

Page 12: ...out please print the test page If not solved please change the new ink cartridge Note Please refer to our support website for latest ink cartridge cleaning procedure Please refer C2 1 for preparing th...

Page 13: ...and Instructions 2 Check that the print bed is clear 1 Tap Ink Calibration 5 After the printing is completed take out the calibration card 6 Horizontally and vertically find the box where the ink is t...

Page 14: ...head to the center of the print bed It is recommended that the space between the print head and the print bed just touch and the nozzle can move smoothly on the print bed D1 D2 D3 D10 D6 D4 D8 D5 D7 D...

Page 15: ...stallation sequence of new print head 1 Connect the bus 2 Press the white release button on the print head and assemble the print head and the mechanism After attaching the print head check to see tha...

Page 16: ...nect the printer to the computer and run the XYZmaker Check if the WiFi function is activated on the computer and connect to the access point PRINT Set printing parameters and quality If only a file c...

Page 17: ...Operation and Instructions D5 Language The da Vinci Color provides eight display languages including traditional and simplified Chinese English Japanese German Italian Spanish and French The language...

Page 18: ...he door will be locked 60 sec after the print ends the door will unlock The door will be unlocked when users tap Pause or Stop during printing The door will lock again when the door is closed and prin...

Page 19: ...First time printing Transfer files to be printed via the PC software XYZ Maker 2 Click on OPEN to select the model file to be printed from the folder You can adjust the object size printing position a...

Page 20: ...if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular inst...

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