24
GUARANTEE
Terms and Conditions for UK (outside UK contact your local distributor)
We, Applied Energy Products Ltd will, subject to installation by an approved installer, provide a
guarantee against faulty parts or manufacture for the period of 3 years from the date of purchase.
In the event of a product breakdown during the guarantee period, you should contact Applied Energy
Products Ltd on the Technical line number below providing that:-
a) The appliance has been installed in a residential environment.
b) The appliance has been correctly installed in accordance with our instructions and is being used
on the supply circuit or voltage printed on the rating plate.
c) The appliance has been used in accordance with these instructions and has not been tampered
with or otherwise subject to misuse, neglect or accident.
d) The appliance has been regularly maintained in accordance with these instructions and the
airways are unobstructed.
e) The appliance has not been taken apart, modified or repaired except by a person autorised by
us.
f) Evidence of the date of purchase in the form of an invoice or receipt will be required in order to
qualify under the terms of this guarantee.
g) For the service work to be carried out free of charge, the work must only be undertaken by
Applied Energy Products Ltd, or our approved agents.
h) Service under guarantee has no effect on the expiry date. The guarantee on any exchanged
parts or product ends when the original guarantee period ends.
i) In the event of a product being returned to Applied Energy Products Ltd and not found to be
faulty, the product would be available for collection from the relevent premises within one month
and if not collected it would be disposed of or delivered by Applied Energy Products Ltd and a
delivery charge made.
EXCLUSIONS
This guarantee
DOES NOT
cover damage or defects arising from poor or incorrect installation,
improper use or lack of maintenance. It is the responsibility of the installer to check that the installation
parameters meet the requirements of the product, and any relevent regulations.
If we are called out to investigate a fault, which is subsequently identified as being an installation fault,
we will make a charge. It is important that the routine checks are completed before calling us out, as
many issues can be simply diagnosed and resolved.
We make no guarantees as to response times for repairs. We will endeavour to achieve the most
timely response possible but while we indicate an average response time, this should not be taken as a
guarantee.
The guarantee applies to a repair or replacement (at our discretion) of the product subject to the
conditions above, and
DOES NOT
cover compensation for loss of the product or consequential loss of
any kind.
This guarantee covers products supplied by Applied Energy Products Ltd only, and does not cover
other products and components used to create a system that have not been purchased from Applied
Energy Products Ltd.
The reponsibility for the suitability of the complete system for the specific application remains the
responibility of the original specification engineer.
This guarantee does not affect your statutory rights.
Applied Energy Products Ltd
Morley Way
Peterborough
PE2 9JJ
Tel: 01733 456789
Fax: 01733 310606
Technical line 08709 000430 (UK only)
Technical line +385 1 842 8222 (ROI only)
Technical fax 08709 000530 (UK only)
www.applied-energy.com
Xpelair is a registered trademark of Applied Energy Products Limited.
Applied Energy Products reserve the right to alter product
specifications
or appearance without prior notice. All finishes and diagrams in this
booklet are as accurate as printing processes allow.
Xcell 350V EC BP Issue 1
