Xoro PTL 700, User Manual

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TROUBLE SHOOTING
Please read the following information to find out the possible cause of a problem before contacting
our customer service.
Problem Solution
Device does not turn on 
Check whether the power adapter is properly connected to the
power outlet. Check if the cable of the power supply is properly
connected to the device.

Check whether the built-in battery of the device is charged and / or
charge the device before use.
No sound. 
Check if mute is activated in the volume control (mute).

Turn up the volume until you hear the sound.

Check the sound settings.
How can I decrypt PayTV
stations with the device,
or watch channels of the
multithek

The device is only suitable for free-to-air DVB-T2 television. For
the decoding of the PayTV channels you need a certified receiver
with built-in cardless access system or a CI + slot.

The device is not HbbTV suitable and therefore can not receive
stations of the multithek.
When the USB data medi-
um is inserted, the device
will restart occasionally 
If the TV restarts unexpectedly with the USB storage device inser-
ted, the connected USB storage device requires too much inrush
current and does not comply with the USB 2.0 specifications. This
is a sign of incompatibility of the used disk.

Use a self-powered USB 2.0 mass storage device
The device will restart
occasionally and then
display the initial installati-
on

In the event of overvoltages or voltage fluctuations at the antenna
input, the TV may respond with a restart and display the initial
installation.

Check your reception system for possible faults or short circuits.
My station list changes
independently

If you have problems with the sorting of the station list and your
station list changes independently or the channel numbers are not
displayed continuously, check if the LCN function is activated!
Make sure that this function was deactivated before the search, if
you want to sort your station list independently!
No reception / bad recep-
tion 
Not all regions allow DVB-T / T2 reception with the included an-
tenna. Please get advice in the specialized trade. If necessary, the
device can be expanded with a commercially available (active)
DVB-T2 antenna with greater reception.

The TV can power DVB-T / T2 antennas if enabled in the device's
settings menu (page 17). Activate the integrated amplification of
the antenna!

For better reception, pull out the supplied telescopic antenna to its
full length or change the position.