XONTEL XT-25G, User Manual

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Shared Line
XonTel XT-25
G IP Phone supports “Share Call Appearance” by Broadsoft and XCast standard. This feature
allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing,
hold) of the share line. When there is an incoming call designated for the SCA group, all of the members of the
group will be notified of an incoming call and will be able to answer the call from the phone with the SCA
extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line
and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes
back to an idle state or when the call is placed on hold.
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of
the group places the call on public hold, the other users of the SCA group will be notified of this by the red-
flashing button and they will be able to resume the call from their phone by pressing the line button. However, if
this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account on the phone. In
addition, they would need to navigate to
“Account” -
>
“Advanced” on the webpage and set the line to “Share
Line” and “ SIP Server Type”, and configure the line key or Line Key as “line” type with the desired account on
webpage or LCD. If the user requires more share call appearances, the user can configure multiple line keys
(Function Keys-
>Line key) to be “line” type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss'
extension number on her phone. When there is an incoming call to the extension number of the boss, both the
phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the
call. Calls on share line can be placed on hold or barged in.
To configure the line key as line via Phone interface
1.
Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Line in the Type field.
3. Press and key to select the Account ID.
4. Enter the Label
5. Enter the Value
6. Press or Save soft key to save the configuration