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Troubleshooting

168

Phaser 6600 Color Printer

User Guide

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Summary of Contents for Xerox Phaser 6600

Page 1: ...buch Español Guía del usuario Português Guia do usuário Nederlands Gebruikershandleiding Svenska Användarhandbok Dansk Betjeningsvejledning Suomi Käyttöopas Norsk Brukerhåndbok Русский Руководство пользователя Čeština Uživatelská příručka Polski Przewodnik użytkownika Magyar Felhasználói útmutató Türkçe Kullanıcı Kılavuzu Ελληνικά Εγχειρίδιο χρήστη ...

Page 2: ...s of Adobe Systems Incorporated in the United States and or other countries Apple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and A...

Page 3: ...ures 19 Parts of the Printer 20 Front View 20 Rear View 21 Internal Parts 21 Control Panel 21 Energy Saver Mode 24 Exiting Energy Saver Mode 24 Information Pages 25 Configuration Report 25 Printing a Configuration Report 25 Administrative Features 26 Finding the IP Address of the Printer 26 CentreWare Internet Services 26 Accessing the Printer 26 Meter Readings 27 More Information 28 3 Installatio...

Page 4: ...et Services 61 Opening the Security Menu 61 Configuring Administrative Security Settings 61 Configuring Secure Settings 62 Configuring the Host Access List 62 Configuring IPsec Settings 63 Configuring 802 1x Settings 64 Configuring SSL Settings 65 Managing Certificates 66 Configuring Secure Settings Using the Control Panel 71 Setting the Date and Time 71 Setting the Panel Lock 72 Configuring the D...

Page 5: ...ded Printing 86 Supported Standard Paper Sizes for Automatic 2 Sided Printing 87 Supported Custom Paper Sizes 87 Loading Paper 88 Loading Paper in the Bypass Tray 88 Configuring Trays 1 or 2 for the Paper Length 90 Loading Paper in Trays 1 and 2 91 Printing on Special Paper 94 Envelopes 94 Labels 97 Glossy Cardstock 98 5 Printing 101 Printing Overview 102 Selecting Printing Options 103 Print Drive...

Page 6: ...ransfer Unit 131 Clearing Job History 132 Adjusting the Altitude 132 Ordering Supplies 133 Consumables 133 Routine Maintenance Items 133 When to Order Supplies 134 Viewing Printer Supply Status 134 Recycling Supplies 134 Toner Cartridges 135 Managing the Printer 136 Checking Page Counts 136 Changing the Passcode Using the Control Panel 137 Moving the Printer 138 7 Troubleshooting 141 General Troub...

Page 7: ... Feeder 171 Total Space Requirements 172 Clearance Requirements 172 Clearance Requirements with Optional 550 Sheet Feeder 173 Environmental Specifications 174 Temperature 174 Relative Humidity 174 Elevation 174 Electrical Specifications 175 Power Supply Voltage and Frequency 175 Power Consumption 175 ENERGY STAR Qualified Product 175 Performance Specifications 176 Print Speed 176 Controller Specif...

Page 8: ...84 C Recycling and Disposal 185 All Countries 186 North America 187 European Union 188 Domestic Household Environment 188 Professional Business Environment 188 Collection and Disposal of Equipment and Batteries 189 Battery Symbol Note 189 Battery Removal 189 Other Countries 190 ...

Page 9: ...intenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 17 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer 1 Safety ...

Page 10: ...r installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or the surface is unusually hot The printer emits unusual noise or odors The printer causes a circuit breaker fuse or other safety device ...

Page 11: ... position If the power cord becomes frayed or worn replace it To avoid electrical shock and damage to the cord grasp the plug when unplugging the power cord The power cord is attached to the printer as a plug in device on the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Emergency Turn Off If any of t...

Page 12: ...and international agencies and is certified as a Class 1 Laser Product The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance WARNING Use of controls adjustments or performance of procedures other than those specified in this manual can result in hazardous radiation exposure ...

Page 13: ...s not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the United States and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe Printer Location Place the printer on a level solid non vibrating surface with adequate strength to hold its ...

Page 14: ...he reach of children Never throw toner print drum cartridges or toner containers into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Servi...

Page 15: ...ce procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa ...

Page 16: ...amage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imaging unit to direct sunlight Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycled For details see...

Page 17: ...th and Safety in relation to this Xerox product and supplies contact the following customer help lines United States 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 For product safety information in the United States go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

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Page 19: ...Phaser 6600 Color Printer 19 User Guide This chapter includes Parts of the Printer 20 Energy Saver Mode 24 Information Pages 25 Administrative Features 26 More Information 28 2 Features ...

Page 20: ...lor Printer User Guide Parts of the Printer This section includes Front View 20 Rear View 21 Internal Parts 21 Control Panel 21 Front View 1 Tray 2 optional 2 Tray 1 3 Bypass Tray 4 Control Panel 5 Right Side Door 6 Power Switch ...

Page 21: ...ard 7 Left Side Door 8 Ethernet Connection 9 Wireless Network Adapter Port 10 USB Port Internal Parts 1 Front Cover 2 Toner Cartridges 3 Transfer Belt 4 Imaging Unit 5 Waste Cartridge Control Panel The control panel consists of a display indicator lights and buttons you press to control the functions available on the printer The control panel ...

Page 22: ...urrent menu option 3 Menu button displays the Information Pages Billing Meters Admin Tray Settings and Panel Language menus 4 Power Saver enters and exits low power mode 5 The control panel display provides information about settings and status or error messages An asterisk next to a menu option indicates the current default setting 6 Up and Down arrow buttons navigate to the next menu item or opt...

Page 23: ...ghts red to indicate an error condition or warning that requires your attention Blinks red when an error occurs that requires technical support 10 Ready indicator Lights green when the printer is ready to receive data Blinks green when the printer is busy receiving data ...

Page 24: ...inter spends idle in ready mode before the printer transitions to a lower power level Exiting Energy Saver Mode The printer automatically cancels Energy Saver mode when it receives data from a connected computer To exit Energy Saver mode manually press the Power Saver button on the control panel ...

Page 25: ... such as default settings installed options network settings including IP address and font settings Use the information on this page to help you configure network settings for your printer and to view page counts and system settings Printing a Configuration Report 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to I...

Page 26: ...ing CentreWare Internet Services At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return Accessing the Printer To ensure that unauthorized users cannot access the printer the system administrator can configure authentication and authorization If the administrator configures authentication and authorization you can be required to log in...

Page 27: ...he Up or Down arrow buttons To scroll quickly hold down the Up or Down arrow buttons To move to the next number field press the Right arrow button To move to the previous number field press the Left arrow button 2 When finished press OK Meter Readings The Meter Readings menu shows the number of processed print jobs The meter is divided according to the color mode You cannot reset the meter reading...

Page 28: ...0support Information about menus or error messages Press the control panel Help button Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation In CentreWare Internet Services click Help Order supplies for your printer www xerox com office 6600supplies A resource for tools and information including...

Page 29: ...entreWare Internet Services 48 Configuring AirPrint 52 Configuring General Setup Using the Control Panel 53 Configuring Security Settings Using CentreWare Internet Services 61 Configuring Secure Settings Using the Control Panel 71 Configuring Smart eSolutions 74 Installing the Software 78 See also Installation Guide packaged with your printer Online Support Assistant at www xerox com office 6600su...

Page 30: ...ary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because it is typically faster than a USB connection and it provides access to CentreWare Internet Services Note If the Software and Documentation disc is not available you ca...

Page 31: ... printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Physical Specifications on page 171 After positioning the printer you are ready to connect it to the...

Page 32: ...must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously Ethernet connection is typically faster than USB and allows you direct access to the settings of the printer using CentreWare Internet Services Wireless Network If your computer includes a wireless router or wireless access point you can connect ...

Page 33: ...nd cable Connect to any port on the hub or router except the uplink port 3 Attach the power cord then plug in the printer and turn it on 4 Set or automatically discover the network IP address of the printer For details see Assigning the IP address of the printer on page 44 Connecting to a Wireless Network A wireless local area network LAN provides the means to connect two or more devices in a LAN ...

Page 34: ... and after reading the instructions for removing the Wireless Network Adapter 4 To enable the Wireless Network Adapter disconnect the Ethernet cable from the printer 5 Turn on the printer 6 In the Admin Menu configure the Wi Fi Settings See also Connecting to a network with a Wi Fi protected setup on page 36 Connecting to a wireless network using the control panel on page 38 Connecting to a wirele...

Page 35: ...ose the left door then screw in the thumbscrew on the back of the door 6 Connect the printer to your computer with a USB cable or through the network using an Ethernet cable 7 Turn on the printer Resetting Wireless Settings If the printer was previously installed in a wireless network environment it could retain setup and configuration information To prevent the printer from trying to connect to t...

Page 36: ...ter to wireless router by using a common PIN The printer generates and prints a PIN for use in the setup process When you enter the PIN into the router the router broadcasts network information using the PIN When both devices recognize the PIN the router provides the security and configuration information to the printer which uses it to connect to the network To connect to a WPS wireless network u...

Page 37: ...find the wireless router within 120 seconds the connection attempt stops and the printer generates a new PIN 10 At your computer enter the PIN Code in the Client PIN Code field of the router control panel then click Next The printer communicates with the router to resolve setup and configuration information When the printer has the correct information it connects to the router and restarts with th...

Page 38: ...lecting Wireless Network Information for Connecting to a Wireless Network Manually on page 37 To connect to a wireless network using the Wi Fi Setup Wizard 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Network Setup then press OK 4 Navigate to Wi Fi Setup then press OK...

Page 39: ...ected network then press OK If using WEP encryption enter the WEP key and press OK select the transmit key then press OK 9 Restart the printer then wait two minutes for the printer to connect Note If the optional Productivity Kit HD is not installed ensure that the Ready LED is off before you turn off the printer The data in the memory is cleared when the printer is turned off 10 To view the new I...

Page 40: ... network passphrase To remove the dots in the Re enter Passphrase field select them then press Backspace 9 In the Re enter Passphrase field re enter the network passphrase 10 Click Save Changes 11 Disconnect the Ethernet cable from the printer 12 Turn off the printer then turn it on again When the printer restarts it uses the information from CentreWare Internet Services to connect with the wirele...

Page 41: ... to assign an IP address to itself in the absence of a DHCP capable router or access point Static IP enables the system administrator to assign an IP address to the printer a If you selected Static IP enter an IP Address that is in the range of the IP address of the access point or router b Enter the Network Mask and Gateway Address c If you need a specific IPv6 address under IPv6 Settings select ...

Page 42: ...he Digital Certificate Purpose on page 68 3 Verify the Certificate Authorities within the Category For details see Verifying the Digital Certificate Purpose on page 69 4 Configure WPA Enterprise for PEAPVO MS CHAPV2 EAP TLS EAP TTLS PAP or EAP TTLS CHAP a At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return b Click Properties c In t...

Page 43: ...l to communicate with a network printer For Macintosh OS X systems TCP IP is preferred Unlike TCP IP however Bonjour does not require printers or computers to have IP addresses With TCP IP protocols each printer and computer must have a unique IP address Many networks and cable and DSL routers have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically assigns an IP address ...

Page 44: ...inter on the control panel or on the Configuration Report For details see Printing the Configuration Report on page 46 See also Assigning the IP Address Manually on page 44 Finding the IP Address of Your Printer on page 26 Assigning the IP Address Automatically 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admi...

Page 45: ...r device For example if your computer has IP address 192 168 1 2 and your device allows IP addresses to 192 168 1 25 select an address between 192 168 1 20 and 192 168 1 25 In IPv6 network configurations the IPv6 address is assigned automatically To assign a static IP address to the printer 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down ar...

Page 46: ... 2 Navigate to Information Pages then press OK 3 Navigate to Configuration then press OK The IP address of the printer is listed in the Wired Network section of the page To view the IP address of the printer on the control panel 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Naviga...

Page 47: ...the IPv4 section of the page make the desired changes For example to change the way the printer acquires the IP address in the Get IP Address field select a method from the drop down list 5 After changing the address information scroll to the bottom of the page and click Save Changes ...

Page 48: ...ield then press Enter or Return 2 In CentreWare Internet Services click Properties 3 To expand the menu in the Properties pane next to the General Setup folder click the plus symbol 4 Under Version Information find the printer model number serial number and the firmware version number for the operating systems 5 Under Page Description Language find the version numbers of each of the page descripti...

Page 49: ...Enable Mail Alerts 3 To send email alerts to the printer system administrator next to SysAdmin Mail Address enter a valid address for the system administrator 4 To send email alerts to a service representative next to Service Mail Address enter a valid address for the service representative 5 Under Notification Items select each of the items to generate an email notification for the system adminis...

Page 50: ...Settings 2 Next to Date Format Time Format and Time Zone select the setting for each from the corresponding list 3 Using the selected format next to Set Date enter the date 4 Using the selected format next to Set Time enter the time 5 Click Save Changes Configuring Tray Settings Use this menu to configure the paper trays for the paper size and type set custom sizes and turn the display prompts on ...

Page 51: ...aper documents preview thumbnails and add them to frequently used document storage locations To set up a proxy server 1 From the Protocols menu click Proxy Server 2 To enable a proxy server next to Use Proxy Server select Enabled 3 Next to Server Name enter the name for the proxy server 4 Next to Port Number enter the port number of the proxy server 5 If the proxy server requires login for authent...

Page 52: ...r computer open a Web browser type the IP address of the printer in the address field then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 26 2 Click Properties 3 If the Protocols link is not expanded under Properties scroll to the Protocols link and expand it 4 Under Protocols click AirPrint 5 To enable AirPrint next ...

Page 53: ...ngs 59 Getting Information About the Printer 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Information Pages 3 To scroll through the information pages use the Up or Down arrows 4 To print a specific information page press OK Using the Power On Wizard The Power On Wizard helps to configure several preliminary se...

Page 54: ...y press the Up or Down arrow buttons To move to the Year field press the Right arrow button 12 To set the year press the Up or Down arrow buttons When finished press OK 13 To set the hour press the Up or Down arrow buttons If the time format is set to 12H ensure that you set the hour correctly for AM or PM To move to the Minutes field press the Right arrow button 14 To set the minutes press the Up...

Page 55: ...en press OK 4 Navigate to Clock Settings then press OK 5 Navigate to Set Date Time then press OK 6 To select the Greenwich Mean Time GMT offset for your time zone press the Up or Down arrow buttons To accept the time zone press OK 7 To set the month press the Up or Down arrow buttons To move to the Day field press the Right arrow button 8 To set the day press the Up or Down arrow buttons To move t...

Page 56: ... 5 Navigate to the tone you want to configure then press OK 6 To select a setting press the Up or Down arrow buttons then press OK Setting the Startup Page 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to System Settings then press OK 4 Navigate to Startup Page then press...

Page 57: ... press OK 4 Navigate to Panel Timeout then press OK 5 To select a setting press the Up or Down arrow buttons then press OK Configuring the Fault Timeout The fault timeout allows you to set how long the printer waits before canceling a print job that stops abnormally 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to...

Page 58: ...ns then press OK To return to the previous menu press the Left arrow button 10 To specify if a banner page is printed navigate to Banner Page then press OK 11 Navigate to Sheet Location then press OK 12 To select an option use the Up or Down arrow buttons Off directs the printer not to print a banner page Front directs the printer to insert a banner page before the first page of each copy Back dir...

Page 59: ...the Up or Down arrow buttons then press OK To return to the previous menu press the Left arrow button 23 If you have purchased additional memory you can enable and configure the RAM Disk feature This feature allocates memory to the RAM Disk file system for collating Secure Print jobs and saved jobs a Navigate to RAM Disk then press OK b To enable the RAM Disk feature use the Up or Down arrow butto...

Page 60: ...tting press the Up or Down arrow buttons then press OK To return to the previous menu press the Left arrow button 4 To configure a paper tray navigate to the desired tray then press OK a To select a paper or envelope size for this tray navigate to Paper Size To select a setting press the Up or Down arrow buttons then press OK To return to the previous menu press the Left arrow button b To dedicate...

Page 61: ... address of the printer in the address field then press Enter or Return 2 In CentreWare Internet Services click Properties 3 In the Properties pane to expand the menu click the plus symbol next to the Security folder Configuring Administrative Security Settings 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return 2 In CentreWare I...

Page 62: ...rols access to the printer over LPR or Port 9100 You can enter up to five IP address mask combinations and then select to reject accept or turn off the filtering for each IP address You can enter a specific IP address and address mask or you can enter a range of IP addresses and address masks If no IP address and address mask is entered in the host access list there are no limitations on printer a...

Page 63: ...ld enter the IP address of the host as X X X X where X is a number from 0 through 255 For example 192 168 200 10 6 In the Address Mask field enter the network mask for the host as X X X X where X is a number from 0 through 255 For example 255 255 255 255 7 Under Operation for the action the host takes with the IP address Off indicates that this row of the access list is inactive This setting lets ...

Page 64: ...4 Address enter the IP address and port number as X X X X P X must be a number from 0 through 255 13 In the Specify Destination IPv6 Address enter the IP address and port exactly as it appears for the destination server 14 To specify how the printer treats data from non IPsec devices next to Communicate with Non IPsec device select an option Bypass directs the printer to bypass the IPsec security ...

Page 65: ...IM signature type next to Public Key Method select RSA SHA 256 or RSA SHA 1 9 To select the size of the key next to Public Key Size select the number of bits from the list 10 To set the length of time that the certificate is effective next to Validity enter the number of days for the life of the certificate 11 Change any of the parameters that you want for the new digital certificate then click Ge...

Page 66: ...hip of the certificate A digital certificate includes the following data Information about the owner of the certificate The certificate serial number and expiration date The name and digital signature of the certificate authority CA that issued the certificate A public key A purpose defining how the certificate and public key can be used There are three types of certificates Device Certificate A c...

Page 67: ...igital certificate purpose 3 Configuring desired security features to use the imported digital certificates Use the following topics to set up the digital certificates for your printer Before You Begin Before you can manage certificates do the following Install the optional Productivity Kit HD Enable HDD Encryption For details see Configuring the Data Encryption Settings on page 72 Configure SSL F...

Page 68: ... optional hard drive is installed and the HDD Data Encryption is enabled 5 Enter a password corresponding to the certificate file to import Note A password is only required for PKCS 12 certificates Leave the password field blank for PKCS 7 and other certificates 6 To confirm re enter the password 7 Click the Browse button then browse to the certificate file and select it 8 To import the file click...

Page 69: ...the details window click the Use this certificate button Verifying the Digital Certificate Purpose 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return 2 Click Properties 3 In the left navigation panel scroll to Security then select Certificate Management 4 Verify the information selected next to Category Certificate Purpose and C...

Page 70: ...tificate such as a Local Device For an SSL Client disable the LDAP SSL TLS and IEEE802 1x features For IPsec change the IKE setting to Preshared Key or disable the feature For Wireless LAN change the wireless security setting to something other than WPA Enterprise before deleting the certificate Exporting a Digital Certificate 1 At your computer open a Web browser type the IP address of the printe...

Page 71: ...set for your time zone press the Up or Down arrow buttons To accept the time zone press OK 7 To set the month press the Up or Down arrow buttons To move to the Day field press the Right arrow button 8 To set the day press the Up or Down arrow buttons To move to the Year field press the Right arrow button 9 To set the year press the Up or Down arrow buttons When finished press OK 10 To set the hour...

Page 72: ...hrough the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Secure Settings then press OK 4 To encrypt the data on the hard drive navigate to Data Encryption then press OK twice To select a setting press the Up or Down arrow buttons then press OK 5 When prompted enter an encryption key then press OK 6 At the Initialize HDD Are You Sure prompt press OK ...

Page 73: ... 3 Navigate to Secure Settings then press OK 4 Navigate to Login Error then press OK 5 To select On use the Up or Down arrow buttons then press OK 6 To limit the number of attempts allowed when logging in as an administrator use the Up or Down arrow buttons then press OK Configuring the USB Setup 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or D...

Page 74: ... smartesolutions MeterAssistant automatically counts all metered impressions printed on network printers then submits them to Xerox This process eliminates the need to collect and report meter read information manually SuppliesAssistant monitors the remaining life of the toner or ink and other printer consumables When Smart eSolutions is configured to communicate with Xerox SuppliesAssistant also ...

Page 75: ...ver 11 Next to Password enter the password for the proxy server 12 Next to Retype Password re enter the password 13 Click Save Changes Validate DNS Settings and Enable SSL 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return 2 Click Properties 3 In the left navigation panel scroll to TCP IP 4 Scroll to DNS and ensure that the Obta...

Page 76: ...e Changes Setup is complete No other action is required Setting Up Email Notifications for Billing Meter Read Alerts Use Billing Meters to view impression count details for the printer and to print Billing Meter and Supplies Usage reports The current counts for color black and white and combined total impressions appear on the Billing Meters screen The Billing Meters data can be sent to as many as...

Page 77: ...cations Note Before using email notifications configure the SMTP server for mail alerts See Configuring Mail Alerts on page 49 To set up email notifications for supplies data 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return 2 Click Properties 3 In the left navigation panel scroll to Smart eSolutions then select Registration 4 ...

Page 78: ...ter on page 26 If the Software and Documentation disc is not available download the latest drivers from www xerox com office 6600drivers Operating System Requirements Windows XP SP1 and later Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 and Windows Server 2008 R2 Macintosh OS X version 10 5 and later UNIX and Linux Your printer supports connection to various UNIX platforms throu...

Page 79: ...ield Wizard click Yes to restart your computer then click Finish 14 At the Product Registration screen select your country from the list then click Next Complete the registration form then submit it Installing the Print Drivers for a Windows USB Printer 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to...

Page 80: ... click OK 12 Select or clear the Set Printer as Default and Print a Test Page check boxes 13 Click Continue then click Close Note The printer is added automatically to the printer queue To verify that the print driver recognizes the installed options 1 From the Apple menu click System Preferences Print Fax or Print Scan 2 Select the printer in the list then click Options and Supplies 3 Click Drive...

Page 81: ...d Linux print drivers perform the preceding procedures but select Linux as the operating system Select Xerox Services for Linux Systems driver or the Linux CUPS Printing Package You can also use the CUPS driver included in the Linux package Supported Linux drivers are available at www xerox com office 6600drivers For details about UNIX and Linux drivers see the System Administrator Guide at www xe...

Page 82: ...all a WSD printer using the Add Printer Wizard 1 At your computer click Start then select Devices and Printers 2 To launch the Add Printer Wizard click Add a Printer 3 Click Add a network wireless or Bluetooth printer 4 In the list of available devices select the one you want to use then click Next 5 If the printer you want to use does not appear in the list click The printer that I want is not li...

Page 83: ...Phaser 6600 Color Printer 83 User Guide This chapter includes Supported Paper 84 Loading Paper 88 Printing on Special Paper 94 4 Paper and Media ...

Page 84: ...this section For best results use Xerox paper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Ordering Paper To order paper or other media contact your local reseller or visit www xerox com office 6600supplies...

Page 85: ...s Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long periods of time Maintain cons...

Page 86: ...ndard Sizes All Trays A4 210 x 297 mm 8 3 x 11 7 in B5 176 x 250 mm 6 9 x 9 8 in A5 148 x 210 mm 5 8 x 8 3 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in Bypass Tray C5 envelope 162 x 229 mm 6 4 x 9 in DL envelope 110 x 220 mm 4 33 x 8 66 in Monarch envelope 98 x 190 mm 3 9 x 7 5 in No 10 envelope 241 x 105 mm ...

Page 87: ...297 mm 8 3 x 11 7 in B5 176 x 250 mm 6 9 x 9 8 in A5 148 x 210 mm 5 8 x 8 3 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in Supported Custom Paper Sizes Bypass Tray Width 76 2 215 9 mm 3 8 5 in Length 127 355 6 mm 5 14 in Trays 1 and 2 Width 148 215 9 mm 5 8 8 5 in Length 210 355 6 mm 8 3 14 in ...

Page 88: ... Tray 88 Configuring Trays 1 or 2 for the Paper Length 90 Loading Paper in Trays 1 and 2 91 Loading Paper in the Bypass Tray 1 If the Bypass Tray is loaded with paper already remove any paper that is a different size or type 2 Pull out the extension tray for larger sizes 3 Move the width guides to the edges of the tray ...

Page 89: ...s and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray Load hole punched paper with the holes to the left For 1 sided printing load letterhead or pre printed face up with the top edge going into the printer For 2 sided printing load letterhead and pre printed face down with the top edge going into the printer Note Do not load paper above th...

Page 90: ... button g Navigate to Paper Size then press OK h To select a setting press the Up or Down arrow buttons then press OK i To return to the previous menu press the Left arrow button j Navigate to Paper Type then press OK k To select a setting press the Up or Down arrow buttons then press OK Configuring Trays 1 or 2 for the Paper Length You can adjust the lengths of Trays 1 and 2 to accommodate A4 Let...

Page 91: ... hold the back of the tray with one hand With the other hand press the release latch at the front of the tray then push the ends inward until they latch 5 Load paper into the tray before inserting it back into the printer For details see Loading Paper into Trays 1 and 2 on page 91 Loading Paper in Trays 1 and 2 1 Pull out the tray until it stops 2 To remove the tray from the printer pull out the t...

Page 92: ...procedure separates any sheets that are stuck together and reduces the possibility of jams 6 Load paper into the tray with the print side face up Load hole punched paper with the holes to the left For 1 sided printing load letterhead face up with the top of the paper toward the back of the tray For 2 sided printing load letterhead face down with the top of the paper toward the back of the tray Not...

Page 93: ... the printer 10 If the control panel prompts you verify the size and type on the screen a At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons b Navigate to Tray Settings then press OK c Navigate to the desired paper tray then press OK d Navigate to Paper Size then press OK e To select a setting press the Up or Down arrow buttons the...

Page 94: ...s Try another envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Remove air bubbles from the envelopes before loading them into the tray by se...

Page 95: ...des to the edges of the tray Note If you do not load envelopes in the Bypass Tray right after they have been removed from the packaging they can bulge Flatten them to avoid jams 3 To load the envelopes select an option For Number 10 envelopes load the envelopes with the short edge going into the printer flaps down and flaps to the right ...

Page 96: ...er flaps down and flaps to the right With the print side up flaps open and down and the bottom of the envelope going into the printer With the print side up flaps closed and down and flaps going into the printer For C5 envelopes do one of the following If the envelopes wrinkle try another option With the print side up flaps open and down and the bottom of the envelope going into the printer ...

Page 97: ...ss the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Tray Settings then press OK 3 Navigate to Bypass Tray then press OK 4 Navigate to Tray Mode then press OK 5 Navigate to Panel Specified then press OK 6 To return to the previous menu press the Left arrow button 7 Navigate to Paper Type then press OK 8 Navigate to Envelope then press OK 9 To return t...

Page 98: ... the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely...

Page 99: ...Remove all other paper from the tray before loading glossy cardstock Load only the amount of glossy cardstock you are planning to use Do not leave glossy cardstock in the tray when you are finished printing Replace unused cardstock in the original wrapper and seal Rotate stock frequently Long periods of storage in extreme conditions can cause glossy cardstock to curl and jam in the printer In the ...

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Page 101: ...Phaser 6600 Color Printer 101 User Guide This chapter includes Printing Overview 102 Selecting Printing Options 103 Printing Features 106 Using Custom Paper Sizes 113 5 Printing ...

Page 102: ...he appropriate tray On the printer control panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer from the list 5 Access the print driver settings by selecting Properties or Preferences for Windows or Xerox Features for Macintosh The title of the button can v...

Page 103: ...the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available from the Printing Preferences window Click the Help button in the bottom left corner of the Printing Preferences window to see the Help Information about Printing Preferences appears in the Help window From there you can select by topic or use the search...

Page 104: ...rint quality mode when printing a particular document select Enhanced in Printing Preferences before printing the job 1 With the document open in your software application access the print settings For most software applications click File Print or press CTRL P for Windows 2 Select your printer and click the Properties or Preferences button to open the Printing Preferences window The title of the ...

Page 105: ...sts 5 Click Print to send the job to the printer Saving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select the desired printing options from the drop down lis...

Page 106: ...ions are specified in the print driver The print driver uses the settings for portrait or landscape orientation from the application for printing the document Note Ensure that the paper size and weight are supported For details see Supported Paper Sizes and Weights for Automatic 2 Sided Printing on page 86 Setting Up 1 Sided Printing To set 1 sided printing as the default setting 1 Navigate to the...

Page 107: ...er media that cannot be printed on both sides 2 Sided Print prints the job on both sides of the paper to allow binding on the long edge of the paper The following illustrations show the result for documents with portrait and landscape orientations respectively 2 Sided Print Flip on Short Edge prints on both sides of the paper The images print to allow binding on the short edge of the paper The fol...

Page 108: ...80 degrees and with the long bottom side up 3 Click OK Selecting Paper Options for Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document size paper type and paper color you specify You can also select a specific tray loaded with the desired paper Printing Multiple Pages to a Single Sheet When printing a multiple p...

Page 109: ... 72 in Creep specifies how much the page images are shifted outward in tenths of a point Shifting compensates for the thickness of the folded paper which would cause the page images to shift slightly outward when folded You can select a value from zero to 1 point Gutter Creep Print Quality Print quality modes Standard print quality mode 600 x 600 dpi Enhanced print quality mode 600 x 600 x 5 dpi 1...

Page 110: ... option that specifies the size of the picture in relation to the original image 4 Specify the angle and position of the watermark 5 Under Layering select how to print the watermark Print in Background prints the watermark behind the text and graphics in the document Blend combines the watermark with the text and graphics in the document A blended watermark is translucent so you can see both the w...

Page 111: ... is powered off To store the special job types permanently your printer needs the optional Productivity Kit installed Saved Job Saved jobs are documents sent to the printer and stored there for future use Note This function is available only on printers with an optional Productivity Kit installed To release a saved job 1 To access the Walk Up Features menu click the Left arrow button 2 Navigate to...

Page 112: ...k the Left arrow button 2 Navigate to Secure Print then press OK 3 Navigate to your username then press OK 4 To enter your passcode use the arrow buttons then press OK 5 Navigate to the desired job then press OK 6 Select an option If you selected Print and Save specify the number of print jobs ...

Page 113: ...r Print driver settings override control panel settings when you print using the print driver software on your computer Creating and Saving Custom Paper Sizes You can print custom size paper from any paper tray Custom size paper settings are saved in the print driver and are available for you to select in all your applications For detail on supported paper sizes for each tray see Supported Custom ...

Page 114: ... details see Defining Custom Paper Sizes on page 113 Printing on Custom Paper Size Using Windows 1 Load the custom size paper in the tray For details see Loading Paper on page 88 2 In the application click File Print and select your printer 3 In the Print dialog box click Properties 4 On the Printing Options tab to select the desired custom size use the Paper drop down list Note If you are printin...

Page 115: ... 6600 Color Printer 115 User Guide This chapter includes Cleaning the Printer 116 Adjustments and Maintenance Procedures 126 Ordering Supplies 133 Managing the Printer 136 Moving the Printer 138 6 Maintenance ...

Page 116: ...tened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer WARNING Internal parts of the printer can be hot Use caution when doors and covers are open Do not place anything on top of the printer Do not leave the covers and doors open for any length ...

Page 117: ... Never touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled Cleaning the Laser Lenses If prints have voids or light streaks through one or more color use t...

Page 118: ...tridge lever 90 degrees counterclockwise 4 Grasp the handle of the waste cartridge then pull it out To prevent toner spills keep the openings facing up Notes Be careful not to spill toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration ...

Page 119: ...ridge on a level surface CAUTION To avoid toner spills or malfunction do not lay the waste cartridge on its side 6 Remove the cleaning rod from inside the printer 7 Insert the cleaning rod into one of the four cleaning holes until it clicks then pull it out Repeat this two more times ...

Page 120: ...three slots 9 Return the cleaning rod to its original location 10 Reinsert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the belt is inserted fully 11 To lock the waste cartridge turn the waste cartridge lock lever 90 degrees clockwise 12 Close the side door ...

Page 121: ...l Productivity Kit HD is not installed ensure that the Ready LED is off before you turn off the printer The data in the memory is cleared when the printer is turned off 2 Push down on the rear door release and pull open the door 3 Open the side door 4 To unlock the waste cartridge turn the waste cartridge lever 90 degrees counterclockwise ...

Page 122: ...spills keep the openings facing up Notes Be careful not to spill toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration 6 Place the removed waste cartridge on a level surface CAUTION To avoid toner spills or malfunction do not lay the waste cartridge on its side ...

Page 123: ... 123 User Guide 7 Open the top cover 8 Put your fingers through the loops on both sides of the transfer belt unit then pull it out 9 Use a dry cotton swab to clean the color toner density sensors 10 Reinsert the belt unit into the printer ...

Page 124: ...ose the top cover 12 Reinsert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the belt is inserted fully 13 To lock the waste cartridge turn the waste cartridge lock lever 90 degrees clockwise 14 Close the side door ...

Page 125: ...Maintenance Phaser 6600 Color Printer 125 User Guide 15 Close the rear door ...

Page 126: ...adjust color registration manually any time the printer is idle You must adjust the color registration any time the printer is moved If you are having printing problems adjust the color registration Setting Automatic Color Registration 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3...

Page 127: ...ion press OK Performing a Manual Color Registration Adjustment Color Registration adjusts the printer to make corrections to blurry or hazy prints or prints with color halos To perform a color registration adjustment 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Servic...

Page 128: ...t the process until you complete the color registration corrections Checking the Firmware Version 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Service Tools then press OK 4 Navigate to F W Version then press OK The firmware version appears in the bottom line of the di...

Page 129: ... Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Service Tools then press OK 4 Navigate to Adjust Transfer Belt then press OK 5 At Adjust TransBelt K Offset press OK 6 At K Offset to increase or decrease the value use the Up and Down arrow buttons then press OK 7 Press the Back arrow button 8 At Adjust TransBelt navigate to YMC Offset then press OK 9 At YMC Offset...

Page 130: ...t for the paper you are using If the toner is blistered or mottled decrease the offset for the paper you are using To adjust the fuser 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Service Tools then press OK 4 Select Adjust Fuser then press OK 5 To select the paper ty...

Page 131: ...nel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Service Tools then press OK 4 Navigate to Init Print Meter then press OK 5 At the Are you sure prompt press the Up or Down arrows to select Yes then press OK 6 To return to Service Tools press the Back arrow button or to return to the main menu press...

Page 132: ...ure prompt press the Up or Down arrows to select Yes then press OK 6 To return to Service Tools press the Back arrow button or to return to the main menu press the Menu button Adjusting the Altitude Use Adjust Altitude to adjust the altitude to match that of the location where the printer is installed If the altitude setting is incorrect it can cause print quality problems To adjust the altitude 1...

Page 133: ...ner remaining amount displayed could be inaccurate To ensure print quality the toner cartridge has been designed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality and printer reliability Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer Routine Ma...

Page 134: ... performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your Xerox representative for details Viewing Printer Supply Status You can check the status and percentage of life remaining for your printer supplies at any...

Page 135: ...ntative WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion Replacing a Toner Cartridge When a toner cartridge reaches its usable life span the control panel displays a message Job Tracker displays the toner status in the Printer Status window When a toner cartridge is empty the printer stops and displays ...

Page 136: ...sides A sheet printed on two sides counts as two impressions You can check the total number of printed pages on the Configuration Report It lists the print volume by the total number of pages printed Viewing Billing Meters 1 At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Billing Meters then press OK 3 To select a ...

Page 137: ...n Note To navigate through the menu use the Up or Down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Secure Settings then press OK 4 Navigate to Panel Lock then press OK 5 Navigate to Change Passcode then press OK 6 When prompted enter your four digit password then press OK 7 At the prompt re enter the passcode then press OK ...

Page 138: ...the ground and cause injuries Follow these instructions when moving the printer 1 Turn off the printer and disconnect the power cord and other cables from the back of the printer CAUTION If the optional Productivity Kit HD is not installed ensure that the Ready LED is off before you turn off the printer The data in the memory is cleared when the printer is turned off WARNING To prevent electric sh...

Page 139: ... Satisfaction Guarantee do not cover damage to the printer caused by improper moving When moving the printer do not tilt it more than 10 degrees to the front back left or right Tilting the printer more than 10 degrees can cause toner spillage Note When moving the printer over a long distance remove the imaging units and toner cartridges to prevent toner from spilling Pack the printer inside a box ...

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Page 141: ...Phaser 6600 Color Printer 141 User Guide This chapter includes General Troubleshooting 142 Paper Jams 147 Getting Help 166 7 Troubleshooting ...

Page 142: ...restarting the printer Printer Does Not Turn On Probable Causes Solutions The power switch is not turned on Turn on the switch The power cord is not correctly plugged into the outlet Turn off the printer power switch and plug the power cord securely into the outlet Something is wrong with the outlet connected to the printer Plug another electrical appliance into the outlet and see if it operates p...

Page 143: ...r devices Plug the printer directly into the outlet or into a power strip that is not shared with other high power devices Printer Does Not Print Probable Causes Solutions The printer is in Energy Saver mode Push the control panel button The printer has an error Follow the instructions on the control panel to clear the error If the error persists contact your Xerox representative The printer is ou...

Page 144: ...ight paper It takes more time to print on certain types of special paper Ensure that the paper type is set properly in the driver and at the printer control panel For details see Print Speed on page 176 The printer is in Energy Saver mode Wait It takes time for printing to start when the printer is coming out of Energy Saver mode The way the printer was installed on the network could be an issue D...

Page 145: ...t for 2 sided printing Envelopes and labels cannot be used for 2 sided printing For details see Supported Standard Types and Weights for Automatic 2 Sided Printing on page 86 and Supported Standard Paper Sizes for Automatic 2 Sided Printing on page 87 Incorrect setting In the print driver Properties select 2 Sided Print on the Paper Output tab Printer is Making Unusual Noises Probable Causes Solut...

Page 146: ...ensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operate for several hours at room temperature The relative humidity of the room is too high Reduce the humidity in the room Move the printer to a location where the temperature and relative humidity are within the ...

Page 147: ...d If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper jams using tools or instruments This can permanently damage the printer The follow...

Page 148: ...a 150 Clearing Paper Jams from the Tray 2 Area 152 Clearing Paper Jams from the Fuser Area 154 Clearing Paper Jams from the Bypass Tray To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the bypass tray 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Pull out Tray 1 until it stops ...

Page 149: ...ed paper 6 At the back of the paper tray press the paper lift tray down until it locks 7 Insert Tray 1 into the printer then push it all the way in Notes If the tray does not go all the way in ensure that the paper lift at the back of the tray is locked down If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer ...

Page 150: ... OK d Navigate to Tray Mode then press OK e Navigate to Panel Specified then press OK f To return to the previous menu press the Left arrow button g Navigate to Paper Size then press OK h To select a setting press the Up or Down arrow buttons then press OK i To return to the previous menu press the Left arrow button j Navigate to Paper Type then press OK k To select a setting press the Up or Down ...

Page 151: ...ter 151 User Guide 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Pull out Tray 1 until it stops 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper ...

Page 152: ...ntrol panel prompts you verify the size and type on the screen a At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons b Navigate to Tray Settings then press OK c Navigate to the desired paper tray then press OK d Navigate to Paper Size then press OK e To select a setting press the Up or Down arrow buttons then press OK f To return to...

Page 153: ...ing Phaser 6600 Color Printer 153 User Guide 1 Pull Tray 2 out until it stops 2 To remove the tray lift the front of it slightly then pull it out of the printer 3 Remove any paper jammed at the front of the printer ...

Page 154: ...ts you verify the size and type on the screen a At the printer control panel press the Menu button Note To navigate through the menu use the Up or Down arrow buttons b Navigate to Tray Settings then press OK c Navigate to the desired paper tray then press OK d Navigate to Paper Size then press OK e To select a setting press the Up or Down arrow buttons then press OK f To return to the previous men...

Page 155: ...55 User Guide 1 Push down on the rear door release and pull open the door 2 Lift the levers as shown 3 To lift the top paper guide on the top of the fuser use the tabs to pull it up and out 4 Remove any jammed paper from the back of the printer ...

Page 156: ...Troubleshooting 156 Phaser 6600 Color Printer User Guide 5 Close the paper guide cover on the fuser 6 Lower the levers to their original position 7 Close the rear door ...

Page 157: ...oved paper For details see Supported Paper on page 84 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adjust the paper guides in the tray to match the size of the paper The paper tray is too full Remove some of the paper Do n...

Page 158: ... up flaps open and facing away from the printer Note When you load envelopes long edge feed ensure that you specify landscape orientation in the print driver Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and make sure that you have removed all of the jammed paper One of the printer doors is open Check the doors on the printer C...

Page 159: ...any models of equipment are designed to cease functioning at a predetermined point Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used Composite black is the default setting on most printers Controlling Print Quality Various factors can affect the quality of the output of your printer For consistent and optimum print qualit...

Page 160: ... selected in the print driver Store your paper and other media properly for optimum print quality For details see Paper Storage Guidelines on page 85 Solving Print Quality Problems When the print quality is poor select the closest symptom from the following table and see the corresponding solution to correct the problem You can also print a Demo Page to more precisely determine the print quality p...

Page 161: ...ier paper type at the control panel and in the print driver Use a lighter paper or paper type The bias transfer voltage is not properly adjusted for the paper type Verify that the paper types set in the control panel and the print driver match the paper loaded in the tray The settings in the application or print driver are incorrect Print the Demo Page from the Information Pages menu If the Demo P...

Page 162: ...s and replace them if necessary For details see Consumables on page 133 Vertical black or color streaks or multiple colored streaks or lines Streaks in only one color The toner cartridges are not Xerox toner cartridges Ensure that the toner cartridges meet specifications and replace them if necessary For details see Consumables on page 133 Debris in the printer is dragging against the toner before...

Page 163: ...he paper is impeded in the paper path Remove any paper or debris from the paper path Ensure that the trays are pushed in all the way Ensure that the rear cover is closed and locked Condensation inside the printer causes partial blanks or creased paper Turn on the printer and leave it on for at least one hour to get rid of the condensation For assistance go to the Xerox Support website at www xerox...

Page 164: ...com office 6600support Slanted printing The paper guides in the trays are not set correctly Reset the paper tray guides For details see Loading Paper on page 88 Colors are blurry or there is white area around objects Color to color alignment is not correct Perform an automatic color registration adjustment For details see Color Registration on page 126 Blotchy or mottled images The paper is too li...

Page 165: ...ents in the paper path is marking the paper To determine the cause measure the distance between the print defects 75 3 mm 3 in Imaging Unit 28 3 mm 1 1 in Imaging Unit 31 1 mm 1 2 in Imaging Unit 32 3 mm 1 3 in Imaging Unit 25 1 mm 1 in Transfer Belt 56 5 mm 2 2 in Transfer Roller 82 3 mm 3 2 in Fuser If the repeating defects match one of these distances replace that item ...

Page 166: ...Control Panel When a warning condition occurs a message appears on the control panel to inform you of the problem Warning messages inform you about printer conditions such as low supplies or open doors that require your attention If more than one warning condition occurs only one is displayed on the control panel Control Panel Help When a fault occurs that stops the printing operation such as a pa...

Page 167: ...orts 1 At the printer control panel press the Menu button 2 Navigate to Information Pages then press OK 3 To select a report use the Up or Down arrow buttons then press OK Specifying the Source Tray for Printing Reports 1 At the printer control panel press the Menu button 2 Navigate to Tray Settings then press OK 3 To determine the order in which the printer selects the tray for a print job naviga...

Page 168: ... 6600support Information about menus or error messages Press the control panel Help button Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation In CentreWare Internet Services click Help Order supplies for your printer www xerox com office 6600supplies A resource for tools and information inclu...

Page 169: ...Guide This appendix includes Printer Configurations and Options 170 Physical Specifications 171 Environmental Specifications 174 Electrical Specifications 175 Performance Specifications 176 Controller Specifications 177 A Specifications ...

Page 170: ... ppm 2 Sided print speed Standard mode up to 24 images per minute Enhanced mode up to 24 images per minute Print resolution Up to 600 x 600 x 5 dpi 1200 x 1200 enhanced image quality Paper capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder 100 sheets 550 sheets 550 sheets Maximum print size Legal 216 x 356 mm 8 5 x 14 in 2 Sided Printing Up to 163 g m from any tray Phaser 6600DN model only Cont...

Page 171: ... Phaser 6600DN Color Printer Phaser 6600DN Color Printer with Optional 550 Sheet Feeder Width 430 mm 16 9 in 430 mm 16 9 in Depth 488 mm 19 2 in 488 mm 19 2 in Height 384 mm 15 1 in 477 mm 18 8 in Weight 25 5 kg 56 2 lb 28 1 kg 61 8 lb Standard Configuration Configuration with Optional 550 Sheet Feeder ...

Page 172: ...Space Requirements Phaser 6600DN Color Printer Phaser 6600DN Color Printer with Optional 550 Sheet Feeder Width 927 mm 36 4 in 927 mm 36 4 in Depth 1488 mm 58 6 in 1488 mm 58 6 in Height 559 mm 22 in 652 mm 25 7 in Clearance Requirements Phaser 6600 Color Printer ...

Page 173: ...Specifications Phaser 6600 Color Printer 173 User Guide Clearance Requirements with Optional 550 Sheet Feeder Phaser 6600 Color Printer ...

Page 174: ...mperature 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 m 10 170 ft ...

Page 175: ...or Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction prin...

Page 176: ...inting Several factors affect print speed Print mode The fastest print modes are Standard and Enhanced Photo mode prints at half speed Photo mode prints 1 sided pages on Plain Letter A4 at 17 ppm Paper size Letter 8 5 x 11 in prints slightly faster than A4 210 x 297 mm Larger sizes reduce print speeds Paper type and weights For faster printing use paper weights of 105 g m or less The maximum print...

Page 177: ...Hz ARM11 processor Memory Memory Phaser 6600 Color Printer Standard memory 256 MB RAM Optional Productivity Kit Memory 512 MB RAM 768 MB total Flash memory 64 MB ROM EEPROM 48 KB EEPROM Interfaces Universal Serial Bus USB 2 0 Ethernet 10 100 1000Base TX IEEE802 11 Compliant Wireless Network Adapter ...

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Page 179: ...Phaser 6600 Color Printer 179 User Guide This appendix includes Basic Regulations 180 Material Safety Data Sheets 184 B Regulatory Information ...

Page 180: ... residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient ...

Page 181: ...nergy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome format products with a maximum speed less than 66 A4 images per minute S...

Page 182: ... to Ready Mode In this mode it can print again immediately if required If the product is not used for a period of time the device switches to a Power Saver Mode In these modes only essential functions remain active in order to enable reduced product power consumption Upon exiting from Power Saver Mode the first print will take slightly longer than in Ready Mode This delay is the result of the syst...

Page 183: ...ins a 2 4 GHz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired op...

Page 184: ...e Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 185: ...Phaser 6600 Color Printer 185 User Guide This appendix includes All Countries 186 North America 187 European Union 188 Other Countries 190 C Recycling and Disposal ...

Page 186: ...egulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see...

Page 187: ...t take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities ...

Page 188: ...ical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol on your equipment i...

Page 189: ...or more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and electronic equipment ...

Page 190: ...Recycling and Disposal 190 Phaser 6600 Color Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance ...

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