Xerox WorkCentre M24 Color, User Manual

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R O U B L E S H O O T I N G
)
Resolving Processor Problems
Problem Suggested Solution
Transparencies Load transparencies by following the instructions in the section
Loading Stock, in the User Guide (Copier).
11 x 17 (A3)
transparencies jam
when exiting the
printer/copier to the
output tray Remove each copy of 11x17 inch (A3) transparencies from the
Output Tray before subsequent copies exit the printer/copier
Transparencies stick
together after copying Select the Transparency Separators feature to eliminate the problem.
For more information about this feature refer to the section entitled
Transparency Separators , in the User Guide (Copier).
Multiple sheets feed
from the Trays – Do not fill the paper trays above the MAX fill line indicator. Trays 1
and 2 hold approximately 520 sheets each of 24 lb. (90 gsm)
paper. Tray 3 850 sheets 24 lb. (90 gsm) paper, Tray 4: 1150
sheets 24 lb. (90 gsm) paper
– Remove the paper from the Tray and fan the sheets to separate
the joined sheets.
– Predrilled sheets may stick together at the holes. Remove the
paper from the Tray and fan the sheets to separate the joined
sheets
Multiple sheets feed
from Tray 5 (Bypass) – Paper and transparencies may stick together if environmental
conditions are too dry and cause excessive static. Increase the
humidity level in the printer/copier room to minimize static.
– Do not overload Tray 5 (Bypass).
– Gently fan transparencies to separate the sheets before you load
them into Tray 5 (Bypass). If multiple sheet feeding continues,
feed the transparencies one at a time from Tray 5 (Bypass).
Sheets will not feed
from the Tray 5
(Bypass) – Ensure that the height of the stack does not exceed the MAX fill
line.
– Check that the paper guide is not too tight. The paper guide
should be adjusted to be just snug against the paper stack.
Paper jams when
exiting the Trays – Ensure that the edge guides of the paper trays fit snugly against
the paper stack.
– Do not fill the paper trays above the MAX fill line indicator. Tray 1
and 2 hold approximately 520 sheets of 24 lb. (90gsm) paper.
Tray 3 holds approximately 850 sheets of 24 lb. (90gsm) paper
and tray 4 holds approximately 1150 sheets of 24lb (90 gsm)
paper. Close the Tray slowly to avoid shifting the paper stack.