Xerox WorkCentre 7970 User Manual Download Page 225

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Troubleshooting

If the paper is jammed at the exit to the center output tray, pull the paper in the direction shown.

Note:

Toner can adhere to the transfer roller. The toner that does adhere to the transfer roller does

not affect print quality.

If paper is jammed in the fuser, to open the fuser exit gate, pull the green lever A1.

Remove the paper as shown.

Note:

If the paper is torn, remove all torn pieces from the printer.

Xerox

WorkCentre

7970 Multifunction Printer 225

User Guide

Summary of Contents for WorkCentre 7970

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Page 2: ...ple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple I...

Page 3: ...2 Features 23 Parts of the Printer 24 Left Front View 24 Left Rear View 25 Internal Components 25 Document Feeder 26 Control Panel 26 Business Ready Finisher with Optional Booklet Maker 28 Business R...

Page 4: ...Paper and Media 49 Supported Paper 50 Recommended Media 50 Ordering Paper 50 General Paper Loading Guidelines 50 Paper That Can Damage Your Printer 51 Paper Storage Guidelines 51 Supported Paper Type...

Page 5: ...er Pages 89 Printing Insert Pages 90 Printing Exception Pages 90 Scaling 91 Printing Watermarks 92 Printing Mirror Images 93 Creating and Saving Custom Sizes 93 Selecting Job Completion Notification f...

Page 6: ...Selecting Advanced Settings 140 Selecting Layout Adjustments 142 Selecting Filing Options 143 Building a Scan Job 143 Scanning to a USB Flash Drive 145 Scanning to an Email Address 146 Sending a Scann...

Page 7: ...setting Supply Life Counters 199 Replacing Staple Cartridges 200 Emptying the Hole Punch Waste Container 204 Billing and Usage Information 206 Ordering Supplies 207 Locating the Serial Number 207 Cons...

Page 8: ...ons 282 Standard Features 282 Options and Upgrades 283 Physical Specifications 284 Base Configuration 284 Configuration with Business Ready Finisher and Booklet Maker 284 Configuration with Business R...

Page 9: ...Other Countries 302 Fax Regulations 303 United States 303 Canada 305 European Union 305 New Zealand 306 South Africa 307 Safety Certification 308 Material Safety Data Sheets 309 C Recycling and Dispos...

Page 10: ......

Page 11: ...ymbols 20 Environmental Health and Safety Contact Information 21 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following i...

Page 12: ...erious injury or even death To avoid personal injury use caution To avoid property damage use caution WARNING Hot surface on or in the printer Use caution to avoid personal injury WARNING Moving parts...

Page 13: ...y and disconnect the power cord from the electrical outlet Contact an authorized Xerox service representative to correct the problem if The equipment emits unusual odors or makes unusual noises The po...

Page 14: ...urface is unusually hot The printer emits unusual noise or odors The printer causes a circuit breaker fuse or other safety device to activate If any of these conditions occur do the following 1 Turn o...

Page 15: ...ts the requirements consult your local electricity provider or a licensed electrician WARNING The device must be connected to a grounded electrical circuit The device is supplied with a grounded elect...

Page 16: ...does not have a ground connection terminal WARNING Avoid the potential of electrical shock by ensuring that the printer is grounded properly Electrical products can be hazardous if misused Verify tha...

Page 17: ...printer in an extremely hot cold or humid environment Do not place the printer near a heat source Do not place the printer in direct sunlight to avoid exposure to light sensitive components Do not pl...

Page 18: ...e in the United States and Canada Coverage could vary outside these areas Please contact your Xerox representative for details Vacuum Cleaner Use for Toner Spills Use a broom or wet cloth to wipe off...

Page 19: ...printer Always exercise care when moving or relocating your printer Contact your Xerox representative to arrange the relocation of your printer Never throw toner print drum cartridges or toner contain...

Page 20: ...se caution WARNING Hot surface on or in the printer Use caution to avoid personal injury Do not burn the waste container Do not expose the drum cartridge to light for more than 10 minutes Do not touch...

Page 21: ...es contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www xer...

Page 22: ......

Page 23: ...This chapter includes Parts of the Printer 24 Information Pages 30 Administration Features 31 More Information 35 2 Features Xerox WorkCentre 7970 Multifunction Printer 23 User Guide...

Page 24: ...l Booklet Maker 28 Business Ready Finisher with Optional C Z Folder 28 Wireless Network Adapter 29 Left Front View 1 Leveler Foot 2 Tray 5 3 Left Tray 4 USB Port 5 Document Cover 6 Document Glass 7 Co...

Page 25: ...onal 12 Door D Release Lever 13 Door A Release Lever 14 Door B Release Lever 15 Door C Release Lever Note Ensure that the rear right cover is attached To connect an interface cable open this cover Int...

Page 26: ...buttons you press to control the functions available on the printer The control panel Displays the current operating status of the printer Provides access to copy print scan and fax features Provides...

Page 27: ...nt selection on the touch screen 9 Language Button This button changes the touch screen language and keyboard settings 10 Energy Saver Button This button enters and exits the low power mode 11 Interru...

Page 28: ...Front Cover 3 Right Top Tray 4 Right Middle Tray 5 Staple Cartridge 6 Booklet Maker Tray 7 Booklet Staple Unit 8 Booklet Maker Unit Business Ready Finisher with Optional C Z Folder 1 Folder Front Cove...

Page 29: ...r supports common wireless security protocols such as WEP WPA WPA2 and 802 1X standard port based network access control The wireless network adapter allows multiple users on a wireless LAN to print t...

Page 30: ...n 2 On the Machine Information tab touch Information Pages then touch the desired information page 3 Touch Print Note Information pages can also be printed from CentreWare Internet Services Printing t...

Page 31: ...other source of information such as an LDAP directory The information can be a user name and password or the information stored on a magnetic or proximity ID card If the information is valid you are c...

Page 32: ...sions To set or edit user permissions for access to printer features you must log in as the administrator Accounting Accounting monitors the print copy scan and fax impressions produced and who produc...

Page 33: ...ging In as the System Administrator at the Control Panel 1 At the control panel press Log In Out 2 Type admin then touch Next 3 Type your password then touch Done Note The system administrator user na...

Page 34: ...the report prints Automatic Data Collection This printer automatically collects data and transmits it to a secure offsite location Xerox or a designated servicer uses this data to support and service...

Page 35: ...or error messages Press the control panel Help button Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services d...

Page 36: ...nal help using your printer 1 Refer to this user guide 2 Contact the system administrator 3 Visit the Xerox website at www xerox com office WC7970support To assist you the Welcome Center needs the fol...

Page 37: ...Modifying General Settings 42 Installing the Software 44 See also Installation Guide packaged with your printer System Administrator Guide at www xerox com office WC7970docs 3 Installation and Setup X...

Page 38: ...etup Make sure that the printer is set up before installing the printer software Setup includes enabling the optional features and assigning an IP address for the Ethernet network connection If the pr...

Page 39: ...two power switches The main power switch located behind the front door controls the main power to the printer The secondary power switch on the top of the printer controls power to the printer electro...

Page 40: ...ceed Note When the optional Business Ready finisher is installed the secondary power switch is behind a clear plastic door 3 Open the front door 4 Turn off the main power switch 5 Close the front door...

Page 41: ...fice WC7970docs If your printer model has a cover for the USB port on the control panel you can install or remove the cover You can find the installation instructions and the necessary part in the com...

Page 42: ...m administrator For details see Logging In as the System Administrator at the Control Panel on page 33 3 Touch Save Setting Energy Saver Mode You can set the time the printer spends idle in ready mode...

Page 43: ...l on page 33 3 To set the time zone touch Time Zone then touch the arrows to adjust the time zone 4 To set the date touch Date select a format then set the date 5 To use 24 hour format select Display...

Page 44: ...and later Macintosh OS X version 10 7 and later Novell Netware 6 0 and later UNIX and Linux Your printer supports connection to various UNIX platforms through the network interface Installing Drivers...

Page 45: ...dress Record the IP address for future use 10 Select the desired driver 11 Click Install If the installer prompts you for the IP address enter the IP address of the printer If the installer prompts yo...

Page 46: ...alled on the printer appear correct 5 If you change settings click OK close the window then exit System Preferences Installing Print Drivers and Utilities for UNIX and Linux Printing For details about...

Page 47: ...nuxi686 x xx xxx xxxx deb to support Debian based 32 bit Linux environments Xeroxv5Pkg Linuxx86_64 x xx xxx xxxx rpm to support RPM based 64 bit Linux environments Xeroxv5Pkg Linuxx86_64 x xx xxx xxxx...

Page 48: ...rs It configures itself for your individual printer upon installation The Xerox Mobile Express Driver works with any printer available to your computer that supports standard PostScript It configures...

Page 49: ...This chapter includes Supported Paper 50 Loading Paper 55 Printing on Special Paper 65 4 Paper and Media Xerox WorkCentre 7970 Multifunction Printer 49 User Guide...

Page 50: ...paper and media recommended for your printer is available at www xerox com paperRecommended Media List United States www xerox com europaperRecommended Media List Europe Ordering Paper To order paper...

Page 51: ...er and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet li...

Page 52: ...ck and Heavyweight Glossy Card Reloaded 257 280 g m Envelope 75 90 g m Supported Standard Paper Sizes Tray Number European Standard Sizes North American Standard Sizes Printer Tray 1 A5 148 x 210 mm A...

Page 53: ...4 x 6 in 5 x 7 in Postcard 6 x 9 in Statement 5 5 x 8 5 in 8 x 10 in Executive 7 25 x 10 5 in Letter 8 5 x 11 in 9 x 11 in 8 5 x 13 in Legal 8 5 x 14 in Tabloid 11 x 17 in 12 x 18 in 12 x 19 in Envelo...

Page 54: ...utomatic 2 sided printing Minimum weight 60 g m Maximum weight 256 g m Supported Paper Sizes for the Envelope Tray Standard Sizes Custom Sizes C5 162 x 229 mm 6 4 x 9 0 in DL 110 x 220 mm 4 33 x 8 66...

Page 55: ...in the High Capacity Feeder 63 Loading Paper in Trays 1 4 1 Pull out the tray until it stops 2 Ensure that the guide locks are set in the correct position for the standard or custom size paper you ar...

Page 56: ...ge feed insert letterhead and pre printed paper face down with the top edge toward the front Load hole punched paper with the holes to the left Load labels face up with the top edge toward the front o...

Page 57: ...tray is set to Dedicated mode press the Machine Status button Then touch Tools Device Settings Paper Management Tray Contents Select the tray touch Change Size or Change Description Touch Save when y...

Page 58: ...s move in 1 mm increments To move the guide locks from the standard to the custom paper size position 1 Pull out the tray until it stops Note For best results remove any paper from the tray pinch the...

Page 59: ...per size color and type If you move the guides to load a different paper size in trays 1 4 the control panel displays an error message Once you load the different paper change the size type and color...

Page 60: ...4 out until it stops 2 Fan the edges of the paper before loading it into the paper trays This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams...

Page 61: ...an 320 mm 12 6 in with the short edge going into the printer SEF Load hole punched paper with the holes on the trailing edge left Do not load paper above the maximum fill line 1 Open the bypass tray b...

Page 62: ...ntil necessary 4 Load the paper against the right side of the tray For 1 sided printing Place the print side face down Place pre punched paper with the holes toward the left side of the tray Place let...

Page 63: ...rted paper sizes see Supported Paper on page 50 Before changing the drawer configuration always compare the paper size to the Tray 6 configuration If the paper size matches no adjustment is needed 1 R...

Page 64: ...per and Media 8 Lift the pin and guide it to the desired paper size in the slot on top of the side gate 9 Release the pin to lock it into place 64 Xerox WorkCentre 7970 Multifunction Printer User Guid...

Page 65: ...ther envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affe...

Page 66: ...the leading edge toward the right 3 Center the stack then slide the guides until they lightly touch the edges of the stack 4 Verify the size type and color of the envelope Change the selection for an...

Page 67: ...ard the left Notes Maximum stack height of 43 mm 1 7 in The envelope tray accepts envelope weights from 75 90 g m 3 Adjust the paper guides so they rest lightly against the edges of the envelopes 4 Cl...

Page 68: ...of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions can cause print quali...

Page 69: ...eet Adjustable Trays on page 58 Note Trays 1 4 accept labels 106 169 g m For long edge feed load labels face up with the top edge toward the front of the tray 3 For short edge feed load labels face up...

Page 70: ...5 1 Open tray 5 and pull out the extension tray for larger sizes If already opened remove any paper that is a different size or type 2 Move the width guides to the edges of the tray 70 Xerox WorkCentr...

Page 71: ...p edge to the left Notes Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam Do not print on label media once a label has been removed from a sheet To avoid...

Page 72: ...leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading gloss paper Load only the amount of gloss paper you are planning to use Do not leave g...

Page 73: ...idelines for Printing on Transparencies Remove all paper before loading transparencies in the tray Handle transparencies by the edges using both hands Fingerprints or creases can cause poor print qual...

Page 74: ......

Page 75: ...Printing Overview 76 Selecting Printing Options 77 Managing Jobs 83 Printing Features 86 Printing Special Job Types 95 Held Print Jobs 101 Print From 102 5 Printing Xerox WorkCentre 7970 Multifunction...

Page 76: ...software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer from the list 5 Access the print driver settings by selecting Properties or Pr...

Page 77: ...re temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available from the Printing Pre...

Page 78: ...the options then click OK to save Note For more information about Windows print driver options click the Help button in the Printing Preferences window Selecting Printing Options for an Individual Job...

Page 79: ...this option to select the output tray on the left side of the printer Folder Tray You can use this option to select the output tray for the CZ Folder Right Top Tray You can use this option to select...

Page 80: ...e output tray click the arrow to the right of the Output Destination field then select an option Automatically Select You can use this option to have the printer determine the output destination based...

Page 81: ...om a Linux Workstation To print from a Linux workstation 1 Create a print queue 2 With the desired document or graphic open in your application open the Print dialog box For most software applications...

Page 82: ...on such as a Secure Print passcode is not saved in the job ticket You can specify the information on the command line The following commands are examples of how to print using a job ticket lp d Target...

Page 83: ...pause the print job with the option to delete it 1 At the control panel press the Stop button 2 Do one of the following To delete the print job touch Cancel Printing To resume the print job touch Resu...

Page 84: ...ure print jobs 1 At the printer control panel press the Job Status button 2 Touch Secure Print Jobs or My Secure Jobs For details see Secure Print on page 95 3 Note Only the user that sent the job or...

Page 85: ...a list of active jobs and delete print jobs from the Active Jobs list in CentreWare Internet Services You can also print copy move or delete saved jobs For details see the Help in CentreWare Internet...

Page 86: ...for Windows 94 Printing on Both Sides of the Paper Paper Types for Automatic 2 Sided Printing The printer can print a 2 sided document automatically on supported paper Before printing a 2 sided docum...

Page 87: ...Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document size paper type and paper color you specify You can also sele...

Page 88: ...our document The Windows PostScript and the Macintosh drivers provide the widest range of color controls and corrections Each system has standard modes of color control for normal use and custom color...

Page 89: ...mponents of the color Printing Cover Pages A cover page is the first or last page of a document You can select paper sources for the cover pages that are different from the source used for the body of...

Page 90: ...ages You want five pages to print on only one side of a special paper and the remainder of the pages printed 2 sided on regular paper You can use exception pages to print the job In the Add Exceptions...

Page 91: ...ct Other Size Advanced Paper Size 2 Select an option No Scaling You can use this option to retain the original image size Automatically Scale You can use this option to change the print from one stand...

Page 92: ...rk uses an image as the watermark The picture file can be in bmp gif or jpg format You can create a picture watermark to print on a document and select options including size and position on the page...

Page 93: ...ting Options tab 2 For Paper click the arrow then select Other Size Advanced Paper Size Output Paper Size New 3 In the New Custom Paper Size window enter the height and width of the new size 4 To spec...

Page 94: ...the name of the job and the name of the printer where it was printed Note This feature is available on a computer printing to a network printer To be notified when your print job completes 1 In the p...

Page 95: ...allows you to associate a 4 10 digit passcode with a print job when sending it to the printer The job is held at the printer until you enter the passcode at the control panel When printing a series of...

Page 96: ...for 2 sided printing 7 If your printer has a finisher installed click the arrow to the right of Finishing then select a stapling option The image next to Stapling shows the staple position 8 Select a...

Page 97: ...ity mode 6 Select an output destination 7 Select another tab or click OK 8 To send the job to the printer in the Print window select the number of copies to print then click OK or Print A sample copy...

Page 98: ...send it but before the scheduled time release the job at the printer control panel Saved Job Saved Job or Store File in Folder stores a public or private job in the printer and prints the job as requ...

Page 99: ...the print job 14 To print the job select it from the job list on the printer control panel 15 Press OK After the job is saved you can print it as needed For details see Printing from Saved Jobs on pa...

Page 100: ...t the paper is the correct size type and weight If not change the paper settings Note To select the paper for your print job click Paper Select By Tray 10 Select an option for 2 sided printing 11 If y...

Page 101: ...nistrator has configured the Hold All Jobs feature any job sent to the printer is held until you release it Releasing Held Print Jobs 1 At the control panel press the Job Status button 2 Touch Active...

Page 102: ...list use the arrows If the print file is in a folder to open the folder touch the name 3 Touch the name of the printable file 4 Select the number of copies output color paper size paper color paper t...

Page 103: ...local computer hard drive mass storage device or network drive To print from CentreWare Internet Services 1 At your computer open a Web browser in the address field type the IP address of the printer...

Page 104: ......

Page 105: ...This chapter includes Basic Copying 106 Selecting Copy Settings 108 6 Copying Xerox WorkCentre 7970 Multifunction Printer 105 User Guide...

Page 106: ...ct the number of copies entered using the alphanumeric keypad press the C button then re enter the number 5 Change the copy settings as needed For details see Selecting Copy Settings on page 108 6 Pre...

Page 107: ...it against the originals The document feeder automatically detects standard paper sizes The automatic document feeder accommodates the following original paper weights 38 128 g m The automatic documen...

Page 108: ...Settings This section includes Basic Settings 109 Image Quality Settings 112 Layout Settings 115 Output Format Settings 118 ID Card Copying 125 Advanced Copying 129 108 Xerox WorkCentre 7970 Multifunc...

Page 109: ...ument the printer makes copies in black only Black White copies in black and white only Colors in the original are converted to shades of gray More provides additional choices Color copies in full col...

Page 110: ...ist of preset values Touch More for additional preset values To center the image on the page select the Auto Center check box 3 Touch OK Selecting the Paper Tray Select a paper tray loaded with the de...

Page 111: ...Copy Output touch Collated if it is not already selected Selecting Uncollated Copies Uncollated copies print in the following order 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 To select uncollated copies 1 P...

Page 112: ...ab then touch Original Type 3 On the Original Type screen select the appropriate settings On the left side of the screen touch the content type of the original document If known select how the origina...

Page 113: ...Enhancement 3 On the Image Enhancement screen adjust the contrast Auto Contrast allows the printer to set the contrast automatically Manual Contrast allows you to adjust the contrast manually To incr...

Page 114: ...n Output Color is set to Black and White 3 To adjust the density levels of all four colors a On the Color Balance screen touch Basic Color b Move the sliders to adjust the level for each color 4 To ad...

Page 115: ...using the document glass the orientation of the original is as seen before turning it over 4 Touch OK Specifying the Size of the Original To scan the correct area of the original specify the original...

Page 116: ...book on a single sheet of paper If Binding Edge Erase is required touch the arrows to erase up to 25 4 mm 1 in 4 Touch OK Shifting the Image You can change the placement of an image on the copy page...

Page 117: ...arrows To specify the amount to erase from each edge touch Side 2 then touch the Left Right Top and Bottom arrows or touch Mirror Side 1 Note You can use preset values that were previously saved by t...

Page 118: ...can then fold and staple the pages manually or automatically using the appropriate finisher Note In this mode the printer scans all of the originals before printing the copies To create a booklet 1 Pr...

Page 119: ...ank Cover inserts a blank cover Print on Side 1 prints on the front side of the cover Print on Side 2 prints on the back side of the cover To rotate the image on side 2 by 180 degrees touch Rotate Sid...

Page 120: ...n touch Copy 2 Under Paper Supply touch the tray containing the paper for the body pages of the job Note If the paper supply is set to Auto Select inserts cannot be added 3 Touch the Output Format tab...

Page 121: ...tion pages Note To specify a single page as an exception enter its number as the start and end of the range 6 To specify the paper used for the exception pages a Touch Paper Supply b Touch the tray co...

Page 122: ...current date a Touch Date On b Touch Apply To then select an option c Under Format select a format for the date d Touch an arrow to position the date in the header or footer The sample page shows the...

Page 123: ...encies is not displayed touch More touch the desired tray then touch OK 5 Touch OK Printing Multiple Pages Per Side You can copy a single page and have it print multiple times onto one or both sides o...

Page 124: ...or nine times on each side of the paper Specify Rows Columns allows you to determine the number of images To enter the number of rows and columns touch the Rows or Columns field then use the alphanume...

Page 125: ...Card Copy tab 3 Verify the output color paper supply and reduce enlarge settings Change the settings as needed 4 Touch the Image Quality tab 5 Verify the original type lighten darken and background su...

Page 126: ...age incrementally touch Plus or Minus To reduce or enlarge the percentage using the alphanumeric keypad to type a specific value touch the current displayed value To use a preset value touch the corre...

Page 127: ...ngs Touch the content type of the original document If known select how the original was produced Lightening or Darkening ID Card Copies You can lighten or darken the copy for each side Use the slider...

Page 128: ...als printed on thin paper text or images printed on one side of the paper can be seen on the other side Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light...

Page 129: ...y and options c Touch the Job Assembly tab then touch Build Job On d Select or clear the Display this window between segments check box e Touch Options f Select or clear the Turn Build Job Off after J...

Page 130: ...he job touch Submit Job If the sample copy is unsatisfactory touch Delete All Segments Saving Copy Settings To use a particular combination of copy settings for future copy jobs you can save the setti...

Page 131: ...feature before you can use it For details see the System Administrator Guide at www xerox com office WC7970docs If the system administrator enables Remote Start in CentreWare Internet Services you can...

Page 132: ...he document glass for single pages or paper that cannot be fed using the document feeder Place the first page of the document face down in the top left corner of the document glass Use the document fe...

Page 133: ...eeder scans both sides of 2 sided documents at the same time The confirmation indicator illuminates when you load the originals correctly Adjust the paper guides so they fit against the originals The...

Page 134: ...ic folder or to retrieve them All users can view scanned documents in the public folder You can also create a password protected private folder For details see Creating a Private Folder on page 135 To...

Page 135: ...e For details on enabling or disabling Scan to Mailbox see the System Administrator Guide for your printer model To create a private folder with a password 1 At your computer open a Web browser in the...

Page 136: ...folder containing the scan Your scan file appears in the Folder Contents window Notes For a password protected private folder click the Folder Password field type the password then click OK If your im...

Page 137: ...it to a predefined network file repository 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Workflow Scanning 3 Touch the Workflow Scann...

Page 138: ...7 Under Protocol select an option 8 Configure the destination IP Address Port number or Host Name Port number 9 Enter the name of the destination folder as needed In SMB the destination folder is the...

Page 139: ...2 Press the Services Home button then touch Workflow Scanning 3 Touch the Down arrow then select Scan to Home Templates from the menu 4 From the list select the template that the system administrator...

Page 140: ...while only Grayscale Detects and scans various shades of gray Color Scans in full color 3 Touch 2 Sided Scanning then select an option 1 Sided scans only one side of the original image and produces 1...

Page 141: ...djust the contrast manually Move the Manual Contrast slider up or down to increase or decrease the contrast The middle position on the slider Normal does not change the contrast c Touch OK 6 To select...

Page 142: ...e desired paper size Custom Scan Area allows you to specify the height and width of the area to scan Touch the Height Y and Width X arrows to specify the area Mixed Size Originals allows you to scan s...

Page 143: ...To select the action to take if a file already exists a Touch If File Already Exists b On the If File Already Exists screen select an option c Touch OK 5 To define additional network locations as dest...

Page 144: ...ppears touch Program Next Segment c Press the green Start button to scan the originals for that segment 6 Repeat the previous step for each remaining segment Note At any time you can touch Delete All...

Page 145: ...h Workflow Scanning Scan to USB 3 On the USB Drive Detected screen touch Scan to USB 4 To change any of the scan settings use the options at the bottom of the touch screen For details see Changing the...

Page 146: ...or Bcc from the menu c Touch the Enter email address and select Add field then use the touch screen keyboard to type the email address d Touch Add e Use the touch screen keyboard to type additional e...

Page 147: ...t screen under Format select an option c Under Options for PDF PDF A XPS or TIFF select an option Multi page creates a multi page document from the scanned images 1 File Per Page creates a separate fi...

Page 148: ...ge and send it to a destination 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Scan To 3 On the Device Address Book page select Scan Co...

Page 149: ...ding an Internet Fax 166 Sending a LAN Fax 172 Using the Address Book 173 The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www...

Page 150: ...ilable options The Enter Number and Press Add field allows you to enter a fax number manually Use the alphanumeric keypad to enter the number then touch Add Dialing Characters allows you to insert cha...

Page 151: ...eder scans both sides of 2 sided documents at the same time The confirmation indicator illuminates when you load the originals correctly Adjust the paper guides so they fit against the originals The d...

Page 152: ...wn arrow then select Individual or Group from the drop down menu Touch the Up or Down arrows to scroll through the list touch the desired contact then select Add to Recipients from the drop down menu...

Page 153: ...d transmits the document when all pages have been scanned Note To pause the job press the Stop button On the touch screen touch Resume Scanning to continue the job or Cancel Scanning to cancel the job...

Page 154: ...Mailbox 158 Printing Local Mailbox Documents 158 Deleting Local Mailbox Documents 159 Storing a Fax for Local or Remote Polling 159 Printing or Deleting Secure Faxes 160 Polling a Remote Fax 160 Build...

Page 155: ...rease or decrease the contrast The middle position on the slider Normal does not change the contrast Auto Contrast allows the printer to set the contrast automatically 4 Touch OK Specifying the Size o...

Page 156: ...Faxing 3 Touch an option Off is the default setting Both Pages scans both pages of the book Left Page Only scans the left page of the book Right Page Only scans the right page of the book 4 To set the...

Page 157: ...this feature set the printer to the current time To specify the time to send your fax 1 Press the Services Home button then touch Fax 2 Touch the Fax Options tab then touch Delay Send 3 Touch Specifie...

Page 158: ...de at www xerox com office WC7970docs To store a fax in a local mailbox 1 Press the Services Home button then touch Fax 2 Touch the Fax Options tab then touch Mailboxes 3 Touch Store to Local Mailbox...

Page 159: ...ax 2 Touch the Fax Options tab then touch Local Polling 3 Under Store for Local Polling touch one of the following options Non Secure Polling scans your originals and stores them as documents Anyone w...

Page 160: ...ns tab then touch Remote Polling 3 Under Poll touch Remote Fax 4 To address the fax select one or more options The Enter Number and Press Add field allows you to enter a fax number manually Use the al...

Page 161: ...4 Touch Options a Select or clear the Display this window between segments check box b Select or clear the Turn Build Job Off after Job is Submitted check box 5 Program and scan the first segment a Lo...

Page 162: ...a fax number manually Use the alphanumeric keypad to enter the number then touch Add Dialing Characters allows you to insert characters such as a dial pause in a fax number Use the touch screen keypad...

Page 163: ...ouch Image Options 3 On the Image Options screen adjust the Lighten Darken slider up or down as needed 4 Touch OK Automatically Suppressing Background Variation When scanning originals printed on thin...

Page 164: ...d Landscape Originals refer to the images on the originals Note If you are using the document glass the orientation of the original is as seen before turning it over 3 Touch OK Specifying the Size of...

Page 165: ...s Home button then touch Server Fax 2 Touch the Fax Options tab then touch Delay Send 3 Touch Specified Time a Touch the Hour field then touch the arrows to set a number b Touch the Minute field then...

Page 166: ...and select Add field then use the touch screen keyboard to type the email address d Touch Add e Use the touch screen keyboard to type additional email addresses f When you are finished touch Close 4...

Page 167: ...needed 7 Press the green Start button The printer scans the pages and sends the document as an email attachment in pdf or tiff file format when all pages have been scanned Xerox WorkCentre 7970 Multif...

Page 168: ...then touch Internet Fax 2 Touch the Advanced Settings tab then touch Image Options 3 On the Image Options screen adjust the sliders as needed Lighten Darken lightens or darkens the image Sharpness sha...

Page 169: ...onscreen viewing and small file size 200 x 100 dpi produces good image quality and moderate file size 200 dpi produces good image quality and moderate file size This setting is the default 300 dpi pr...

Page 170: ...nal Size screen select an option Auto Detect This options allows the printer to determine the size of the original Preset Scan Areas specifies the area to scan when it matches a standard paper size In...

Page 171: ...rt Note The report could be delayed depending on the response time of the recipients To print an acknowledgment report 1 Touch the Services Home button then touch Internet Fax 2 Touch the Internet Fax...

Page 172: ...rinter then click Properties to open the print driver dialog box 3 On the Paper Output tab from the Job Type list select Fax 4 Click Recipients 5 Do one or more of the following Click the Phonebook bu...

Page 173: ...cipient information to an existing address book contact touch Add to Existing Contact 5 To add name and company information for the new entry to the right of the contact field touch the i button a Ent...

Page 174: ...uch Enter Internet Fax Number use the alphanumeric keypad to enter the number then touch OK 6 To mark a contact as a favorite to the right of the global address book email fax or Internet fax fields t...

Page 175: ...or Internet fax field touch the corresponding orange star 8 Touch OK 9 To return to the main menu press the Services Menu button Printing a Fax Report You can print the following fax reports from the...

Page 176: ......

Page 177: ...eneral Precautions 178 Cleaning the Printer 179 Routine Maintenance 186 Billing and Usage Information 206 Ordering Supplies 207 Moving the Printer 209 9 Maintenance Xerox WorkCentre 7970 Multifunction...

Page 178: ...with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your prin...

Page 179: ...timum print quality clean the document glass regularly Cleaning helps avoid output with streaks smears and other marks that transfer from the glass while scanning documents 1 Use a lint free cloth lig...

Page 180: ...rformance clean the document feed rollers once a month 1 Lift the lever and open the top cover of the document feeder 2 While turning the rollers wipe them with a clean lint free cloth moistened with...

Page 181: ...ip a metal strip a white plastic strip and rollers Note Xerox recommends that you clean all parts of the second side scanning lens assembly regularly To clean the second side scanning lens assembly 1...

Page 182: ...nt of neutral detergent Then wipe them dry with a soft cloth CAUTION To prevent damage to the film around the glass do not press heavily on the mirrored glass 4 Return the document cover to its origin...

Page 183: ...enus press the Energy Saver button 2 To remove fingerprints and smudges clean the touch screen and control panel with a soft lint free cloth 3 To return the printer to Ready mode press the Energy Save...

Page 184: ...lenses as described in the following procedure CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the front cover of the printer 2 Turn the orange lever to the left...

Page 185: ...ens cleaner does not detach from the printer 5 Slowly push the printhead lens cleaner back into the printhead until it stops 6 Repeat Steps 4 and 5 for each printhead 7 Close the drum cartridge cover...

Page 186: ...eplacing the Transfer Belt Cleaner 193 Replacing the Second Bias Transfer Roller 197 Resetting Supply Life Counters 199 Replacing Staple Cartridges 200 Emptying the Hole Punch Waste Container 203 Repl...

Page 187: ...cover of the printer 2 Place your fingers under the lip of the toner cartridge then pull the toner cartridge straight out of the printer 3 Remove the new toner cartridge from the packaging Tilt the ca...

Page 188: ...tridge with the arrow facing up then push the cartridge in slowly until it stops 5 Push gently on the toner cartridge to ensure that it is seated 6 Close the printer front cover 188 Xerox WorkCentre 7...

Page 189: ...arks inside the vacuum cleaner can cause a fire or explosion WARNING If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use co...

Page 190: ...hen seal it firmly using the zipper 5 Place the used waste toner container in the empty box 6 Hold the left side of the new waste toner container and slide it into the printer until it clicks 7 Clean...

Page 191: ...nt cover of the printer 2 Grip the orange handle of the drum cartridge as shown and pull the drum cartridge straight out of the printer Place the used drum cartridge in the plastic bag and place in th...

Page 192: ...e direction of the arrow on the top of the shield 5 While keeping the guides inserted in the slot remove the black paper sheet by pulling it in the direction shown 6 Remove the tape from the top of th...

Page 193: ...ntil it stops 11 Close the drum cartridge cover 12 Turn the orange lever to the right to return it to the locked position 13 Close the printer front cover 14 Dispose of the protective shield and tape...

Page 194: ...r must be replaced CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the front cover of the printer 2 Turn the orange lever to the right to unlock the belt cleaner 3...

Page 195: ...toner could spill 5 Remove the new transfer belt cleaner from the packaging Retain the packaging 6 Place the used transfer belt cleaner in the plastic bag 7 Remove the protective cover from the new t...

Page 196: ...d and slide it straight into the opening until it stops 9 Push the orange knob in then turn it clockwise until snug 10 Turn the orange lever to the left to lock the belt cleaner 11 Close the printer f...

Page 197: ...5 bypass as shown 1 3 While lifting up the release lever 2 open the top left cover A as shown 3 WARNING The area around the fuser can be hot Use caution to avoid injury CAUTION Do not touch the transf...

Page 198: ...ckaging 5 Push the orange lever in the direction shown 6 Lift the used transfer roller out of the printer Note Do not touch any toner adhering to the transfer roller 7 Place the used transfer roller i...

Page 199: ...access this feature at the control panel log in as an administrator 1 Press the Log In Out button enter the system administrator login information then press Enter 2 On the control panel press Machine...

Page 200: ...aker of the Business Ready Finisher 202 A message appears on the control panel when a staple cartridge is empty Replacing Staples in the Main Stapler of the Business Ready Finisher 1 Open the front do...

Page 201: ...d you to remove it 4 Pinch both sides of the staple case 1 and remove the staple case from the cartridge 2 5 Insert the front side of the new staple case into the staple cartridge 1 then push the rear...

Page 202: ...her 2 Grasp the booklet maker handle and pull the unit toward you until the staple cartridges appear on the top edge of the device 3 To remove the staple cartridge from the booklet maker push down on...

Page 203: ...en out and away from the staple case press in the green tabs then pull back the handle 6 To remove the staple case press the rear of the case as shown 7 Replace the staple case then return the staple...

Page 204: ...the front door of the Business Ready finisher 2 Remove the hole punch waste container from its slot near the top left of the finisher Notes When you remove the hole punch waste container wait 10 seco...

Page 205: ...Maintenance 3 Empty the container 4 Insert the container all the way into the finisher 5 Close the front door of the Business Ready finisher Xerox WorkCentre 7970 Multifunction Printer 205 User Guide...

Page 206: ...basic impression counts touch the Billing Information tab Black Impressions Total number of pages printed with no color specified Color Impressions Total number of pages printed that specify color To...

Page 207: ...ies that get depleted during the operation of the printer Consumable supplies for this printer are the Genuine Xerox Toner Cartridges in Cyan Magenta Yellow and Black Note Each consumable includes ins...

Page 208: ...ion or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and...

Page 209: ...he printer over a long distance remove the drum cartridges and toner cartridges to prevent toner from spilling Pack the printer inside a box CAUTION Failure to repackage the printer properly for shipm...

Page 210: ......

Page 211: ...includes General Troubleshooting 212 Jams 219 Print Quality Problems 265 Copy and Scan Problems 273 Fax Problems 274 Getting Help 276 10 Troubleshooting Xerox WorkCentre 7970 Multifunction Printer 21...

Page 212: ...to help you locate and resolve problems Resolve some problems by simply restarting the printer Printer Has Two Power Switches This printer has two power switches The secondary power switch on the top...

Page 213: ...ot correctly plugged into the outlet Turn off the printer and plug the power cord securely into the outlet Something is wrong with the outlet connected to the printer Plug another electrical appliance...

Page 214: ...ssages on the Control Panel on page 277 Printing Takes Too Long Probable Causes Solutions The printer is set to print on a paper type that requires slower printing Certain paper types like heavyweight...

Page 215: ...der Resources and the status of the selected tray 6 Load the correct paper type or color in the tray or select another tray Incorrect network settings To reset network settings 1 At the printer contro...

Page 216: ...lutions One of the trays is not installed correctly Open and close the tray from which you are printing There is an obstruction or debris inside the printer Turn off the printer and remove the obstruc...

Page 217: ...e navigation pane click the arrow to the left of General Setup 4 From the expanded General Setup menu select Date and Time 5 In the Date and Time page click the arrow at the right of Date and Time Set...

Page 218: ...Scanner is not communicating Turn off the printer and check the scanner cable Wait two minutes and turn the printer on again If the problem is not resolved contact your Xerox service representative 21...

Page 219: ...ms 220 Clearing Jams in the Business Ready Finisher 234 Clearing Jams in the CZ Folder 246 Minimizing Paper Jams 256 Troubleshooting Paper Jams 257 Clearing Staple Jams 260 Clearing Hole Punch Jams 26...

Page 220: ...left in the printer can cause a jam Do not reload paper that has jammed Note Do not touch the printed side of the paper when removing it The printed side of jammed pages could smudge and the toner cou...

Page 221: ...the paper from the tray 4 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 5 Reload the tray with undamaged paper then push the tray in until it st...

Page 222: ...r you removed and make sure that all four corners are neatly aligned 4 Insert the paper into tray 5 with the printing side face down The leading edge of the paper should lightly touch the paper feed e...

Page 223: ...Troubleshooting Clearing Jams at Door A 1 Remove paper from the left tray then fold up the tray 2 Open Tray 5 as shown 3 Lift release lever 2 Xerox WorkCentre 7970 Multifunction Printer 223 User Guide...

Page 224: ...ion to avoid injury CAUTION Do not touch the transfer belt Touching the belt can reduce image quality or damage the transfer belt Do not touch the transfer roller Touching the roller can reduce image...

Page 225: ...o the transfer roller The toner that does adhere to the transfer roller does not affect print quality 7 If paper is jammed in the fuser to open the fuser exit gate pull the green lever A1 8 Remove the...

Page 226: ...f the paper is jammed at the bottom entry of the fuser remove it as shown 10 Return the green lever A1 to its locked position 11 Close door A then close Tray 5 226 Xerox WorkCentre 7970 Multifunction...

Page 227: ...hown 1 2 While lifting the release lever 2 open door B as shown 3 3 Remove the jammed paper as shown Note If the paper is torn remove all torn pieces from the printer 4 Close door B then close tray 5...

Page 228: ...emove all torn pieces from the printer 3 For paper jammed in the upper position look inside the printer to remove it Note If the paper is inaccessible see Clearing Jams at Door A on page 223 4 For pap...

Page 229: ...open the top left cover A as shown 3 WARNING The area around the fuser can be hot Use caution to avoid injury CAUTION Do not touch the transfer belt Touching the belt can reduce image quality or damag...

Page 230: ...n 5 Lift the lever up to open door D 6 Remove the jammed paper as shown Note If the paper is torn remove all torn pieces from the printer 7 Close door D 8 Close door A then close tray 5 230 Xerox Work...

Page 231: ...e original is not caught in the entry to the document feeder pull it straight out in the direction shown 3 If the message on the control panel instructs you to turn the green wheel turn it in the dire...

Page 232: ...efully remove the jammed original 6 Close the inner cover then close the top cover pressing it down until it clicks into place 7 If the original is not visible when the top cover is opened lift the do...

Page 233: ...clearing a document feeder jam reload the entire document including the pages already scanned The printer automatically skips the scanned pages and scans the remaining pages CAUTION Torn wrinkled or...

Page 234: ...236 Clearing Jams at 3c in the Finisher 238 Clearing Jams at 3d in the Finisher 240 Clearing Jams at 4 in the Finisher 242 Clearing Jams in the Booklet Tray 244 Clearing Jams in the Center Tray 1 If t...

Page 235: ...isher Transport 1 Open the finisher transport cover 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the finisher 3 Close the finisher transport cover Xerox WorkCentre 7...

Page 236: ...nisher 1 If the paper is visible at the output tray exit remove the paper by pulling it in the direction shown 2 Open the front door of the Business Ready finisher 3 Lift green handle 3a 236 Xerox Wor...

Page 237: ...e paper Note If the paper is torn remove all torn pieces from the finisher 5 Return green handle 3a to its original position 6 Close the front door of the Business Ready finisher Xerox WorkCentre 7970...

Page 238: ...green lever 3c to the left 3 Carefully remove the paper Notes If the paper is torn remove all torn pieces from the finisher If the paper is inaccessible or if the control panel prompts you to release...

Page 239: ...Troubleshooting 4 Return green lever 3c to its original position 5 Close the front door of the Business Ready finisher Xerox WorkCentre 7970 Multifunction Printer 239 User Guide...

Page 240: ...Open the front door of the finisher then locate green lever 3d 2 Move green lever 3d to the right 3 Carefully remove the paper Note If the paper is torn remove all torn pieces from the finisher 240 X...

Page 241: ...Troubleshooting 4 Return green lever 3d to its original position 5 Close the front door of the Business Ready finisher Xerox WorkCentre 7970 Multifunction Printer 241 User Guide...

Page 242: ...usiness Ready finisher 2 Using the green handle pull out unit 4 until it stops 3 To remove the jammed paper turn green knob 4 in either direction as shown Note If the paper is torn remove all torn pie...

Page 243: ...Troubleshooting 4 Return unit 4 to its original position 5 Close the front door of the Business Ready finisher Xerox WorkCentre 7970 Multifunction Printer 243 User Guide...

Page 244: ...Clearing Jams in the Booklet Tray 1 Open the front door of the Business Ready finisher 2 To release the jammed paper turn green knob 4 in the direction shown 244 Xerox WorkCentre 7970 Multifunction Pr...

Page 245: ...ove the paper pull it in the direction shown Note If the paper is torn remove all torn pieces from the finisher 4 Close the front door of the Business Ready finisher Xerox WorkCentre 7970 Multifunctio...

Page 246: ...g Jams at 2b in the CZ Folder 248 Clearing Jams at 2e in the CZ Folder 250 Clearing Jams at 2f in the CZ Folder 252 Clearing Jams at 2g in the CZ Folder 254 Clearing Jams at 2a in the CZ Folder 1 Open...

Page 247: ...emove the paper Note If the paper is torn remove all torn pieces from the folder 4 Return green handle 2a to its original position 5 Close the front door of the CZ folder Xerox WorkCentre 7970 Multifu...

Page 248: ...the CZ Folder 1 Open the front door of the CZ folder 2 Move green lever 2b to the left 3 Carefully remove the paper Note If the paper is torn remove all torn pieces from the folder 248 Xerox WorkCentr...

Page 249: ...Troubleshooting 4 Return lever 2b to its original position 5 Close the front door of the CZ folder Xerox WorkCentre 7970 Multifunction Printer 249 User Guide...

Page 250: ...lever 2e open the front door of the CZ folder then open the Folder tray 2d 2 Move green lever 2e to the right 3 Carefully remove the paper Note If the paper is torn remove all torn pieces from the fo...

Page 251: ...Troubleshooting 4 Return green lever 2e to its original position 5 Close the Folder tray then close the front door of the CZ folder Xerox WorkCentre 7970 Multifunction Printer 251 User Guide...

Page 252: ...lever 2f open the front door of the CZ folder then open the Folder tray 2d 2 Move green lever 2f to the right 3 Carefully remove the paper Note If the paper is torn remove all torn pieces from the fo...

Page 253: ...Troubleshooting 4 Return green lever 2f to its original position 5 Close the Folder tray then close the front door of the CZ folder Xerox WorkCentre 7970 Multifunction Printer 253 User Guide...

Page 254: ...he CZ Folder 1 Open the front door of the CZ folder 2 Move green lever 2g to the right 3 Carefully remove the paper Note If the paper is torn remove all torn pieces from the folder 254 Xerox WorkCentr...

Page 255: ...Troubleshooting 4 Return green lever 2g to its original position 5 Close the front door of the CZ folder Xerox WorkCentre 7970 Multifunction Printer 255 User Guide...

Page 256: ...erve the paper tray fill line never overfill the tray Remove transparencies from the output tray immediately after printing Adjust the paper guides in all trays after inserting the paper A guide that...

Page 257: ...transparencies before loading in tray Using unsupported paper Use only Xerox approved paper For details see Supported Paper on page 50 Humidity is too high for coated paper Feed paper one sheet at a t...

Page 258: ...pproved paper For details see Supported Paper on page 50 Label and Envelope Misfeeds Probable Causes Solutions The label sheet is facing the wrong way in the tray Load label sheets according to the in...

Page 259: ...wrong size thickness or type Use paper of the correct size thickness or type For details see Supported Paper Sizes and Weights for Automatic 2 Sided Printing on page 53 Paper type is set incorrectly...

Page 260: ...60 Clearing Staple Jams in the Business Ready Finisher Booklet Maker 262 Clearing Main Staple Jams in the Business Ready Finisher 1 Open the front door of the Business Ready finisher 2 Hold the staple...

Page 261: ...ple cartridge clamp firmly in the direction shown to open it 5 Remove the jammed staples 1 then push the clamp in the direction shown until it snaps into the locked position 2 WARNING The points of th...

Page 262: ...oor Clearing Staple Jams in the Business Ready Finisher Booklet Maker 1 Open the front door of the Business Ready finisher 2 Grasp the booklet maker handle and pull the unit toward you until the stapl...

Page 263: ...ver 5 To permit the staple cartridge handle to open out and away from the staple case press in the green tabs then pull back the handle Note If you do not see the staple jam remove the staple case 6 T...

Page 264: ...until it snaps into the locked position 9 Return the staple cartridge to the booklet maker then return the booklet maker to its original position Clearing Hole Punch Jams Clearing Hole Punch Jams in...

Page 265: ...ee does not cover damage caused by using unsupported paper or specialty media The Xerox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these area...

Page 266: ...er glossy or coated paper Paper that has been photocopied Paper that has been folded or wrinkled Paper with cutouts or perforations Stapled paper Envelopes with windows metal clasps side seams or adhe...

Page 267: ...more vivid results select a mode of Color Correction For example when printing graphics in which the sky does not look blue enough for a more vibrant blue sky select Vivid Color To match the color ou...

Page 268: ...nhance the print quality toner print drum cartridges for many models of equipment are designed to cease functioning at a predetermined point Printing the Troubleshooting Print Quality Pages 1 To print...

Page 269: ...ty problems 2 If the document has the same print quality problem it is probably a print driver or print server problem Check the print driver used for the print job a Navigate to the list of printers...

Page 270: ...he drum cartridges could be defective Correct the problem before continuing 4 If the colors of the pages do not match your expectations run the control panel Print Calibration 5 Compare the print qual...

Page 271: ...rs in all colors and is visible on all the test pages replace the fuser Repeating Spots or Lines Spot or lines appear at regular intervals on the prints 1 To identify the part of the printer that is c...

Page 272: ...One Color Lines or streaks appear in one color of your output 1 Print the test pages to identify the affected color 2 To clean the printhead lenses for the affected color pull out the cleaning rod un...

Page 273: ...glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the original is showing on the copy or scan Turn on Background Suppressi...

Page 274: ...urry The document is positioned incorrectly Position the document correctly The document glass is dirty Clean the document glass The text in the document is too light Adjust the resolution Adjust the...

Page 275: ...ctly Contact the sender The printer answers the call but does not print the fax The memory is full To increase available memory delete stored jobs and wait for the existing jobs to complete The receiv...

Page 276: ...on occurs the control panel displays a message informing you of the problem In many cases the control panel also displays an animated graphic showing the location of the problem such as the location o...

Page 277: ...lert Viewing the Fault History on the Control Panel When faults occur they are logged in to a fault history file by date time and fault code Use this list to identify trends and resolve problems To vi...

Page 278: ...t Print 3 After the report prints touch Close Note By default the Configuration Report prints each time the printer is turned on To turn off this setting press Machine Status then touch Tools Device S...

Page 279: ...ge touch Print Supplies Report 8 To return to the main screen touch Services Home CentreWare Internet Services CentreWare Internet Services is the administration and configuration software installed o...

Page 280: ...ages Press the control panel Help button Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation I...

Page 281: ...282 Physical Specifications 284 Environmental Specifications 289 Electrical Specifications 290 Performance Specifications 291 Environmental Health and Safety Contact Information 292 A Specifications X...

Page 282: ...printing Single pass duplex automatic document feeder Color touch screen control panel Tray 5 with 100 sheet capacity High Capacity Tandem Tray with standard SRA3 12 x 18 in support 2000 A4 Letter she...

Page 283: ...l line fax kits Embedded PDL support for XPS Xerox Secure Access Unified ID System FreeFlow SMARTsend Convenience stapler Xerox Common Access Card Enablement Kit Xerox Copier Assistant Wireless networ...

Page 284: ...n Height 114 9 cm 45 2 in Weight 212 3 Kg 467 1 lb Configuration with Business Ready Finisher Booklet Maker and CZ Folder Width 207 cm 81 5 in Depth 72 6 cm 28 6 in Height 114 9 cm 45 2 in Weight 264...

Page 285: ...Specifications Clearance Requirements Clearance Requirements for Base Configuration Xerox WorkCentre 7970 Multifunction Printer 285 User Guide...

Page 286: ...Specifications Clearance Requirements for Configuration with Business Ready Finisher and Booklet Maker 286 Xerox WorkCentre 7970 Multifunction Printer User Guide...

Page 287: ...Specifications Clearance Requirements for Configuration with Business Ready Finisher Booklet Maker and CZ Folder Xerox WorkCentre 7970 Multifunction Printer 287 User Guide...

Page 288: ...Specifications Clearance Requirements for Configuration with Business Ready Finisher Booklet Maker CZ Folder and High Capacity Feeder 288 Xerox WorkCentre 7970 Multifunction Printer User Guide...

Page 289: ...ions Temperature Operating 10 28 C 50 83 F Relative Humidity Operating 15 to 85 non condensing Elevation For optimum performance use the printer at elevations below 2500 m 8200 ft Xerox WorkCentre 797...

Page 290: ...lectrical Specifications Power Supply Voltage Frequency Current Required 110 127 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 16 A 220 240 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 10 A 290 Xerox WorkCentre 7970 Multifunction Pri...

Page 291: ...tion For faster print speeds you can load paper long edge feed Paper size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the fastest print speed Paper weight Lightweight prints faster than heavier...

Page 292: ...pplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www...

Page 293: ...includes Basic Regulations 294 Copy Regulations 300 Fax Regulations 303 Safety Certification 308 Material Safety Data Sheets 309 B Regulatory Information Xerox WorkCentre 7970 Multifunction Printer 2...

Page 294: ...e harmful interference Users are required to correct the interference at their own expense If this equipment does cause harmful interference to radio or television reception which can be determined by...

Page 295: ...ves and referenced standards can be obtained from your authorized local dealer WARNINGS Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user...

Page 296: ...ided printing settings defaulted on at the time of install Continuing to use the duplex function will reduce the environmental impact of your work However should you require simplex 1 sided printing y...

Page 297: ...ault Energy Saver Settings for Product The Xerox WorkCentre 7970 Multifunction Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The transition time fro...

Page 298: ...complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device...

Page 299: ...Regulatory Information Xerox WorkCentre 7970 Multifunction Printer 299 User Guide...

Page 300: ...nue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed p...

Page 301: ...t consult your attorney For more information about these provisions contact the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 Canada Parliament by stature has forbidde...

Page 302: ...ance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your c...

Page 303: ...ested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rule...

Page 304: ...ld notify you in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for r...

Page 305: ...nected to a telephone interface The termination on an interface could consist of any combination of devices The only limitation to the number of devices is the requirement that the sum of the RENs of...

Page 306: ...ts network It indicates no endorsement of the product by Telecom it does not provide any sort of warranty and it does not imply that any Telepermitted product is compatible with all Telecom network se...

Page 307: ...om Specifications For repeat calls to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipmen...

Page 308: ...standards Agency Standard Underwriters Laboratories Inc US Canada UL60950 1 2007 2nd Edition CSA 22 2 No 60950 1 07 2nd Edition Underwriters Laboratories Inc Europe IEC60950 1 2005 2nd Edition A1 2009...

Page 309: ...ata information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office w...

Page 310: ......

Page 311: ...This appendix includes All Countries 312 North America 313 European Union 314 Other Countries 316 C Recycling and Disposal Xerox WorkCentre 7970 Multifunction Printer 311 User Guide...

Page 312: ...esence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authori...

Page 313: ...Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling...

Page 314: ...ion facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your o...

Page 315: ...old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of t...

Page 316: ...Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance 316 Xerox WorkCentre 7970 Multifunction Printer User Guide...

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