Troubleshooting
Document Prints from Wrong Tray
Probable Causes
Solutions
Application and print driver have conflicting
tray selections.
1.
Check the tray selected in the print driver.
2.
Go to the page setup or printer settings of the application from
which you are printing.
3.
Set the paper source to match the tray selected in the print driver
or set the paper source to Automatically Select.
Note:
To have the print driver select the tray, enable Auto Selection
for the source tray on the printer.
Printer is Making Unusual Noises
Probable Causes
Solutions
One of the trays is not installed correctly.
Open and close the tray from which you are printing.
There is an obstruction or debris inside the
printer.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox
®
service representative.
Automatic 2-Sided Printing Problems
Probable Causes
Solutions
Unsupported or incorrect paper.
Ensure that you are using the correct paper. Do not use
transparencies, envelopes, labels, or reloaded paper for
automatic 2-sided printing. For details, see
Supported Paper
Sizes and Weights for Automatic 2-Sided Printing
on page 53.
Incorrect setting.
On the print driver Printing Options tab, select
2-sided Printing
.
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Xerox
®
WorkCentre
®
7970 Multifunction Printer
User Guide
