Xerox WorkCentre 3315DN, System Administrator Manual

Page: 178 / 191

Connectivity
Xerox WorkCentre 3315DN/3325DN/3325DNI
System Administrator Guide 178
Connectivity
Problem Action
The machine is not available on the network. Network Connectivity
1. Print a Configuration Report at the machine
to ensure that the network address
information is correctly configured.
2. Connect to the machine’s IP address from a
web browser to check connectivity.
3. Ensure that the machine is configured with
an Ethernet speed that matches your hub or
switch.
4. Ensure that the machine's Ethernet cable is
correctly patched in at the hub/switch.
5. Ensure that the machine's Ethernet cable is
functioning.
6. Ensure that other computers on your
network can communicate.
The machine has an incorrect IP Address. Test TCP/IP Connectivity
1. Ping the address of the machine from a
command prompt window.
2. If you receive a reply, the machine may be
configured with a duplicate IP Address.
Unplug the Ethernet cable from the machine
and ping the IP Address again. If you still
receive a reply, re-connect the Ethernet
cable.
3. If you do not receive a reply when you ping
the machine's IP Address, check the network
cables at the machine and the computer
that you are using to ping the machine.
4. Configure the Xerox machine with an
Ethernet speed that matches the speed set
on your hub or switch.
5. Ensure that the Ethernet cable is correctly
patched in at the hub/switch.
6. Try a different Ethernet cable at the
machine.
7. Check that other machines/computers can
communicate over the network.