Xerox WorkCentre 3025BI Service Manual Download

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June 2014

6-17

Xerox® WorkCentre® 3025 Multifunction Printer Service Manual

GP 7

General Procedures and Information

GP 7 Firmware Upgrade

Purpose

Use this procedure to update the machine firmware using the USB port or via the network.

Requirements

•

Wired or wireless connection to upgrade using the network.

•

The usblist2.exe tool, located in the GSN website, installed on the PWS device. (Ref. GP
X)

•

Correct firmware file for update.

•

Firmware Upgrade must be enabled in the machine settings on the printer.

•

Complete or delete all jobs in the printer queue before initiating a firmware upgrade.

Procedure

Upgrading the Firmware using a USB Port:

Connect a USB cable from the PWS to the USB port on the printer.

Confirm that the printer is the Ready status.

To enable firmware upgrades on the device:

•

Drag the SWUPGRADE_ON.prn file and drop it onto usblist2.exe.

•

In Diagnostic Mode, select [Data Setup>F/W Upgrade>On]. Press the <OK> button
to confirm menu selections.

Drag and drop the firmware file onto usblist2.exe. The firmware update will start automat-
ically.

The printer will reboot when upgrade is complete.

Upgrading the Firmware using the Network:

Open a web browser and enter the machine’s IP address.

Select [Enter]. The CentreWare Internet Services window will open.

Select the [Login] link at the top of the screen.

Enter the Administrator username (admin) and password (1111). The Firmware Upgrade
window will open.

NOTE: It may be necessary to obtain the username and password from the customer if
they have been changed.

Click on the [Properties] tab.

In the [Security link], select [System Security].

Select the [Feature Management] link in the directory tree.

Select the [Firmware Upgrade Enable] box.

Click [Apply] to save the changes.

10. Select the [Support] tab.

11.

In the [Firmware Upgrade] link, select the [Upgrade Wizard] button.

In the Firmware File area, select [Browse].

Locate and select the correct firmware upgrade .hd file.

Select [Open].

12. Select [Next]. The firmware will now be verified and display information about the

upgrade.

13. Select [Next] to continue. The upgrade should take approximately 10 minutes.

14. The machine will reboot automatically when the upgrade has completed.

15. Print a Configuration Report and verify that the firmware has been successfully upgraded.

Summary of Contents for WorkCentre 3025BI

Page 1: ...Xerox WorkCentre 3025BI NI Service Manual 702P02831 June 2014 Initial Issue ...

Page 2: ......

Page 3: ...s regarding customer or third party provided service While Xerox has tried to make the documentation accurate Xerox will have no liability arising out of any inaccuracies or omissions WARNING This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions documentation may cause inter ference to radio communications It has been...

Page 4: ...June 2014 2 Xerox WorkCentre 3025 Multifunction Printer Service Manual Draft ...

Page 5: ...ction Introduction About This Manual iii How to Use this Manual iv Service Safety Summary v Reference Symbology vi Voltage Specifications vii Health and Safety Incident Reporting viii Regulatory Specifications ix Translation of Warnings x Tag Usage xi WorkCentre 3025 Overview xii ...

Page 6: ...June 2014 ii Xerox WorkCentre 3025 Multifunction Printer Service Manual Introduction ...

Page 7: ...d Adjustments This section contains the Adjustment and Repair procedures Repairs include procedures for removal and replacement of parts which have the following special conditions When there is a personnel or machine safety issue When removal or replacement cannot be determined from the exploded view of the Parts List When there is a cleaning or a lubricating activity associated with the procedur...

Page 8: ...cedure parts list description or other reference is unique amongst different configu rations of the machine the appropriate configuration designator is indicated Any artwork is also specific NOTE This manual services all configurations of the machine Ignore references to options not installed on the machine Warnings Cautions and Notes WARNING A warning is used whenever an operating or maintenance ...

Page 9: ... representative for details Maintenance Safety Do not attempt any maintenance procedure that is not specifically described in the docu mentation supplied with the printer Do not use aerosol cleaners The use of supplies that are not approved may cause poor performance and could create a hazardous condition Do not burn any consumables or routine maintenance items For information on Xerox supplies re...

Page 10: ...5 Test Point Test Hole Test Stake This symbol is used to indicate that a test point test hole or test stake is available for accessing the signal line The prefix indicates whether the access is a test point TP test hole TH or test stake TS 6 Commoning Point This symbol is used to refer to a location in the machine wiring where more than two wires a connected together at a single point 7 Arrow This...

Page 11: ...e RAPs have been designed so that when it is required to use the DMM to measure a DC voltage the first test point listed is the location for the red meter lead and the second test point is the location for the black meter lead For example the following statement may be found in a RAP There is 5 VDC from TP7 to TP68 In this example the red meter lead would be placed on TP7 and the black meter lead ...

Page 12: ...xico Latin American North and Latin American South Phone Xerox EH S at 1 800 828 6571 Electronic mail Xerox EH S at USA XEROX EHS xerox com Fax Xerox EH S at 1 585 216 8817 intelnet 8 219 8817 For incidents in Europe and Developing Markets East Middle East Africa India China and Hong Kong Phone Xerox EH S at 44 0 1707 353434 intelnet 8 668 3434 Electronic mail Xerox EH S at EH S Europe xerox com F...

Page 13: ...ing the equipment Off and On the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help ...

Page 14: ...uridad cuando elimine el módulo Consulte el GP 16 El módulo es pesado WARNING Follow the service procedure exactly as written Use of controls or adjustments other than those specified in this manual may result in an exposure to invisible laser radia tion During servicing the invisible laser radiation can cause eye damage if looked at directly DANGER Les procédures de dépannage doivent être suivies...

Page 15: ...d Komponenten anderer Hersteller setzt möglicherweise das Sicherheitszertifikat außer Kraft AVISO Utilice solo los materiales y componentes Xerox Este producto dispone de un certificado de seguridad si se utilizan los materiales y componentes Xerox Este certifi cado de seguridad no será válido si se utilizan materiales y componentes que no sean de Xerox WARNING Do not touch the fuser while it is h...

Page 16: ...BI WorkCentre 3025NI Automatic Document Feeder 40 sheets Not Applicable Standard Paper Tray1 150 Sheets Standard Standard Output Tray 100 Sheets Standard Standard Direct Printing Standard Standard AirPrint Standard Standard Google Cloud Print Standard Standard Copy Standard Standard Scan Standard Standard Fax Not Applicable Standard E mail Not Applicable Not Applicable USB Device Standard Standard...

Page 17: ...vice Call Procedures 1 Service Call Procedures Call Flow Service Call Overview 1 3 Safety Precautions 1 3 SCP 01 Introduction to Service Call Procedures 1 4 SCP 02 Initial Actions 1 4 SCP 03 Corrective Actions 1 5 SCP 04 Final Actions 1 5 System Subsystem Maintenance HFSI s 1 6 ...

Page 18: ...June 2014 1 2 Xerox WorkCentre 3025 Multifunction Printer Service Manual Service Call Procedures ...

Page 19: ...cted in the troubleshooting procedure 4 Correct the problem Use the Parts List to locate part numbers Use the Repair Procedures to replace parts 5 Final Actions Test the printer to verify that the problem has been corrected and that there are no additional problems Diagnostic Mode The Xerox WorkCentre 3025 has built in diagnostics to test components display status and some NVM access The diagnosti...

Page 20: ... is to help organize the service call Customer input machine observations and print samples are all used to gather information about the condition of the system Gather a list of symptoms error codes or other information concerning the problem that the customer may provide This information may help identify and correct intermittent or unusual problems During each service call perform all Primary Ma...

Page 21: ...epending on machine model Refer to Sec tion 6 Diagnostics for detailed information Check for associated fault codes that have the same or nearly the same times tamp as the primary fault code Troubleshoot fault codes with the lowest chain number first 2 If the problem is IQ related refer to Section 3 Image Quality 3 When the primary problem is resolved proceed to Final Actions SCP 04 Final Actions ...

Page 22: ...nd if the customer agrees clean replace any secondary HFSI s that are due or may cause a return service call Table 1 Customer Service HFSI s HSFI Item Action Customer Service Reference Interval Notes Toner Cartridge Replace X N A 1 500 standard yield approxi mate impressions Initial cartridge yield is approximately 700 prints Drum Cartridge OPC Replace X N A 10 000 Fuser Replace X REP 1 18 30 000 ...

Page 23: ... 09 350 Print Cartridge End of Life Fault 2 8 09 450 Print Cartridge At End of Life Fault 2 9 09 550 Print Cartridge Undetected Fault 2 9 09 800 Incompatible Print Cartridge Fault 2 10 10 100 Fuser Temperature Open Fault 2 10 10 200 300 Fuser Under Over Temperature Fault 2 11 14 100 Document Scanner Assembly Locked Fault 2 12 17 100 IP Conflict Error Fault 2 12 17 310 Communication Error Main PWB ...

Page 24: ...June 2014 2 2 Xerox WorkCentre 3025 Multifunction Printer Service Manual Status Indicator RAPs ...

Page 25: ...ngeschalten oder mit der Stromquelle verbunden ist Das Gerät kann u U in den Aktiv Zustand übergehen und somit erhebliche körperliche Schäden verursachen AVISO No realice reparaciones con la máquina encendida o conectada a la corriente La máquina podría activarse y ocasionar daños personales graves Check the Top Cover Open Switch Actuator for binding or damage The Actuator moves freely Y N Replace...

Page 26: ...test the Paper Feed Sensor The sensor is OK Y N Check for any open or short circuit and clear any contamination that is present Replace the paper Feed Sensor PWB REP 1 15 PL 5 3 Check circuit between the ADF Drive Motor and the Main PWB The circuit is good Y N Check for an open or short circuit and clear any contamination that is present Replace the ADF Drive Motor PL 3 1 Check the paper path driv...

Page 27: ... dürfen keine Reparaturarbeiten durchgeführt werden solange das Gerät eingeschalten oder mit der Stromquelle verbunden ist Das Gerät kann u U in den Aktiv Zustand übergehen und somit erhebliche körperliche Schäden verursachen AVISO No realice reparaciones con la máquina encendida o conectada a la corriente La máquina podría activarse y ocasionar daños personales graves WARNING Use eye protection w...

Page 28: ...al Actions 07 110 Paper Jam or Tray Empty Fault The Tray Empty Sensor failed to detect paper in the tray BSD Reference 7 1 Paper Feed and Registration Initial Actions Ensure that paper is loaded in the tray Clear any jammed sheets Refer to Section 7 Trouble shooting in the Xerox WorkCentre 3025 User Guide for detailed instructions on clearing paper jams Procedure Check the actuators for the Feed a...

Page 29: ...machine has detected a jam in the Fuser area BSD Reference 10 1 Fuser Initial Actions Open the Top Cover and remove any jammed sheets from Fuser area Refer Section 11 in the WorkCentre 3025 User Guide for detailed Jam Clearance instructions BSD Reference Procedure WARNING Do not handle the fuser components until they have cooled Some fuser components operate at hot temperatures and can produce ser...

Page 30: ...rtridge 2 Check the remaining life of the Print Cartridge 3 If the Print Cartridge has reached end of life switch Off the power and replace the Print Cartridge 09 350 Print Cartridge End of Life Fault The Print Cartridge has reached end of life BSD Reference None Procedure 1 Check the remaining life of the Print Carftridge by using one of the methods listed below Print a Supplies Information Repor...

Page 31: ...cartridge has not been installed or machine software is unable to detect the Print Cartridge BSD Reference None Initial Actions Ensure that the Print Cartridge has been installed and the cover is fully closed and latched Procedure 1 Switch Off the power 2 Remove the Print cartridge Rotate the cartridge five to six rotations to distribute the toner evenly 3 Check the CRUM contact area for contamina...

Page 32: ... the error code returns continue with this pro cedure l Procedure WARNING Do not handle the fuser components until they have cooled Some fuser components operate at hot temperatures and can produce serious personal injury if touched DANGER Ne pas manipuler les éléments du four avant de les laisser refroidir Certains éléments du four fonctionnent à des températures très élevées et peuvent causer de...

Page 33: ...ious personal injury if touched DANGER Ne pas manipuler les éléments du four avant de les laisser refroidir Certains éléments du four fonctionnent à des températures très élevées et peuvent causer de graves blessures s ils sont touchés AVVERTENZA Non maneggiare i componenti del fusore finché non sono raffreddati Alcuni di questi componenti funzionano ad alte temperature e possono provocare gravi f...

Page 34: ...rely reconnect the Scanner Cable Enter Diagnostic EDC Mode Select DC330 Component Control 100 Scanner Drive Motor to test the Scanner Drive Motor The Motor runs Y N Check the connectors between the Scan Motor and the Control PWB The connections are secure Y N Check that no contamination is present Disconnect and securely reconnect the connector Replace the Scanner Drive Motor REP 1 11 PL 4 1 and P...

Page 35: ...Communications Initial Actions 1 Call the target fax number to confirm a fax response 2 Check condition of the fax line and connection 3 Verify that the fax line is an analog phone line 4 Switch Off the power then switch On the power 5 Verify that the country setting is correct 6 Resend the fax job 7 Check fax communications to a different machine Procedure Enter Diagnostic Mode From the Control p...

Page 36: ...SD 14 1 Scanning Procedure Clear any jammed sheets Refer to the WorkCentre 3025 User Guide for detailed jam clear ance instructions Check the scanner Refer to RAP 14 100 for troubleshooting the scanner Resubmit the job 20 200 Group Not Available Fault User has selected a group location where only a single location number can be used I e Adding locations for a multi dial operation BSD Reference Non...

Page 37: ... The fax line is busy or an error has occurred with fax transmission due to a phone line problem BSD Reference None Procedure Resubmit fax job If problem persists resubmit after an hour 20 500 Memory Full Fault The memory is full BSD Reference None Procedure Delete necessary documents resend job when memory becomes available or split the trans mission into multiple operations ...

Page 38: ... Reference Procedure Ensure that remote machine is powered on and reattempt submission 20 700 Number Not Assigned Fault The speed dial location used has no number assigned to it BSD Reference Procedure Dial the number manually or assign the number to the speed dial location Refer to Section 8 Address Book Using Address Book from the Control Panel in the Xerox Phaser 3025 User Guide on assigning sp...

Page 39: ...n Printer Service Manual 20 900 Status Indicator RAPs 20 900 Retry Redial Fault The machine is waiting for the programmed interval to automatically redial BSD Reference Procedure Press START to immediately redial or STOP to cancel the redial operation ...

Page 40: ...June 2014 2 18 Xerox WorkCentre 3025 Multifunction Printer Service Manual 20 900 Status Indicator RAPs ...

Page 41: ...Line and Band RAP 3 4 IQ2 Vertical White Line and Band RAP 3 4 IQ3 Horizontal Black Bands RAP 3 5 IQ4 Spots RAP 3 5 IQ5 Low Image Density RAP 3 6 IQ6 Black or Dark Image RAP 3 6 IQ7 Uneven Density RAP 3 7 IQ8 Background RAP 3 8 IQ9 Residual Image Ghosting RAP 3 9 IQ10 Side 2 Staining 3 9 IQ11 Blank Page RAP 3 10 IQ12 Partial Image Deletions RAP 3 11 ...

Page 42: ...June 2014 3 2 Xerox WorkCentre 3025 Multifunction Printer Service Manual Image Quality ...

Page 43: ...hren AVISO No realice reparaciones con la máquina encendida o conectada a la corriente Algunos componentes de la máquina contienen voltajes eléctricos peligrosos que pueden producir una descarga eléctrica y causar daños graves Defects Associated with Specific Components To aid with diagnosis the list below outlines image defects associated with specific compo nents Laser Scanner Unit Black Print V...

Page 44: ...ands IQ2 Vertical White Line and Band RAP Thin white vertical lines or white vertical bands occur in the printed image Figure 1 Initial Actions Check the life of the Print Cartridge refer to GP 2 Machine Status and Reports Replace the Print Cartridge if it is at end of life refer to the Workcentre 3025 User Guide Section 6 Maintenance General Care for detailed instructions on how to replace the Pr...

Page 45: ...artridge Figure 1 Horizontal black bands IQ4 Spots RAP Random or periodic dark areas in the low density areas of a print or voids in the dark areas of a print Figure 1 Initial Actions Ensure that the Print Cartridge is firmly seated Procedure Switch off the power Check the Transfer Roller for wear damage and remaining life The Transfer Roller is OK Y N Replace the Transfer Roller REP 1 17 PL 5 1 C...

Page 46: ...njury DANGER Ne pas effectuer de dépannnage avec le contact principal activé ou avec l ali mentation électrique appliquée à la machine Certains éléments de la machine compor tent des tensions électriques dangereuses qui peuvent causer un choc électrique et de graves blessures AVVERTENZA Non effettuare alcuna riparazione con l alimentazione elettrica inserita Alcuni componenti contengono corrente a...

Page 47: ...s électriques dangereuses qui peuvent causer un choc électrique et de graves blessures AVVERTENZA Non effettuare alcuna riparazione con l alimentazione elettrica inserita Alcuni componenti contengono corrente ad alta tensione che può provocare forti scosse e gravi ferite VORSICHT Es dürfen erst Reparaturarbeiten durchgeführt werden wenn das Gerät aus geschaltet ist oder der Netzstecker nicht mehr ...

Page 48: ...ction 6 for product specifications Check the life of the Print Cartridge refer to GP 2 Machine Status and Reports Replace the Print Cartridge if it is at end of life Refer to the Workcentre 3025 User Guide Section 6 Maintenance General Care for detailed instructions on how to replace the Print Cartridge Procedure Switch off the power Clean the contacts on the Print Cartridge and the LVPS HVPS PWB ...

Page 49: ... N Replace the Transfer Roll REP 1 17 PL 5 1 If problem persists Replace components in the following order Print Cartridge refer to WorkCentre 3025 User Guide for detailed instructions on how to replace the Print Cartridge Fuser Module REP 1 19 PL 5 2 LVPS HVPS PWB REP 1 6 PL 5 1 Figure 1 Ghost Image IQ10 Side 2 Staining Side 2 of a simplex print is stained Figure 1 Procedure Switch Off the power ...

Page 50: ...between the LSU and Print Cartridge remove any debris or blockage Clean the contacts on the LVPS HVPS PWB and the Print Cartridge Switch on the power and make a test print The problem continues Y N Go to Call Closeout Replace the Print Cartridge refer to WorkCentre 3025 User Guide for detailed instructions on how to replace the Print Cartridge The problem continues Y N Go to Call Closeout Check ci...

Page 51: ...ter is installed on a level surface Procedure Procedure Switch Off the Power Remove the Print Cartridge Rotate the Print Cartridge side to side for 5 to 6 full rotations to redistribute the toner Reinstall and print 10 test copies The problem continues Y N Go to Call Closeout Check the Transfer Roller PL 5 1 for the following Wear or damage The left and right tension springs for damage Be sure all...

Page 52: ...June 2014 3 12 Xerox WorkCentre 3025 Multifunction Printer Service Manual IQ12 Image Quality ...

Page 53: ...REP 1 10 Scanner Module and Support Hinge 4 16 REP 1 11 Scanner Drive Motor 4 19 REP 1 12 LSU 4 21 REP 1 13 Feed Rolls and Retard Pad 4 23 REP 1 14 Paper Drive Roll and Drive Gear 4 26 REP 1 15 Paper Feed Sensors PWB and Actuators 4 28 REP 1 16 Paper Tray 4 29 REP 1 17 Transfer Roll 4 30 REP 1 18 Feed Clutch 4 32 REP 1 19 Fuser Module 4 33 REP 1 20 WNPC WiFi PWB 4 36 REP 1 21 LSU Cable 4 36 REP 1 ...

Page 54: ...June 2014 4 2 Xerox WorkCentre 3025 Multifunction Printer Service Manual Repairs ...

Page 55: ...the Front Cover REP 1 2 3 Remove the screw 1 for the Left or Right Side Cover at the rear of the printer Figure 1 Figure 1 Left and Right Cover Screws Rear View 4 Remove the Side Covers being careful not to damage the Fastening Hooks Figure 2 a Pull the bottom of the cover away from the printer to remove it Figure 2 Fastening Hooks Replacement Install the components in the reverse of removal Right...

Page 56: ...Remove the Paper Tray Cover Figure 1 Release the Left Hinge then the Right Hinge Figure 1 Paper Tray Cover Removal Front View 4 Remove the screws 4 Figure 2 Figure 2 Front Cover Screws 5 Remove the Front Cover being careful not to damage the Fastening Hooks Figure 3 a Release the Bottom fasteners b Release the Side fasteners then the Top fasteners Figure 3 Fastening Hooks Replacement Install the c...

Page 57: ... 2 Remove the following covers a The Front Cover REP 1 2 b The Left and Right Side Covers Cover REP 1 1 3 Release the wires from the wire guides on the Rear Cover Figure 1 Figure 1 Rear Cover Wires to Release 4 Remove the Scanner Module REP 1 10 5 Remove the Rear Cover screws 4 Figure 2 Figure 2 Rear Cover Screws and Connector Locations Rear View 3025 BI Wire Guides Screws Network FAX Data Plate L...

Page 58: ...Screws and Round Machine Screws are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame Install the components in the reverse of removal REP 1 4 Middle Cover Parts List on PL 1 1 and PL 1 2 Removal 1 Switch Off the Printer and disconnect the Power Cord 2 Remove the Print Cartridge 3 Remove the following covers a ...

Page 59: ...the left side of the printer Figure 2 Figure 2 Middle Cover Left Side Screw 7 Remove the Middle Cover front screws 2 Figure 3 Figure 3 Middle Cover Front Screws 8 Lift up and remove the Middle Cover Release the wires from the Main PWB from the wire guides on the underside of the Mid dle Cover Figure 2 Screw Wire Guides Screws ...

Page 60: ...sed to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame Install the components in the reverse of removal REP 1 5 Control Panel PWB Parts List on PL 3 1 and PL 3 2 Removal 1 Switch Off the Printer and unplug the Power Cord 2 For the 3025 NI remove the ADF REP 1 22 3 Open the Scanner and release the Control Panel from t...

Page 61: ...e 2 Control Panel Removal 3025 BI Front View Figure 3 Control Panel Removal 3025 NI Front View 5 Remove the Control Panel PWB a Remove the screws 4 release the latches and remove the PWB For the 3025 BI refer to Figure 4 For the 3025 NI refer to Figure 5 Figure 4 Control Panel PWB Removal 3025 BI Figure 5 Control Panel PWB Removal 3025 NI Replacement Install the components in the reverse of remova...

Page 62: ...azione elettrica inserita Alcuni componenti contengono corrente ad alta tensione che può provocare forti scosse e gravi ferite VORSICHT Es dürfen erst Reparaturarbeiten durchgeführt werden wenn das Gerät aus geschaltet ist oder der Netzstecker nicht mehr mit der Stromquelle verbunden ist Ein ige Komponenten des Gerätes sind stromführend und können daher zu ernsthaften Verletzungen oder Stromschläg...

Page 63: ... from the Frame 6 Remove the LVPS HVPS PWB Figure 3 a Disconnect the Fuser and Main PWB connectors b Remove the screws 6 and the LVPS HVPS PWB Figure 3 SMPS HVPS PWB Screws Replacement NOTE Tapered Plastic Screws and Round Machine Screws are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame Install the componen...

Page 64: ... gravi ferite VORSICHT Es dürfen erst Reparaturarbeiten durchgeführt werden wenn das Gerät aus geschaltet ist oder der Netzstecker nicht mehr mit der Stromquelle verbunden ist Ein ige Komponenten des Gerätes sind stromführend und können daher zu ernsthaften Verletzungen oder Stromschlägen führen AVISO No realice reparaciones con la máquina encendida o conectada a la corriente Algunos componentes d...

Page 65: ...the USB Serial applica tion window to write the machine serial number to the new Main PWB Figure 3 NOTE Select the Check USB button to ensure that there is a good USB connec tion BEFORE entering the serial number If the connection is good USB Success will display in the area above the button If there is an problem with the USB connec tion USB Fail will display Figure 3 PWB Serial Number Tool Scree...

Page 66: ...oval 1 Switch Off the Printer and unplug the Power Cord 2 Remove the Print Cartridge 3 Remove the Middle Cover REP 1 4 4 Disconnect the Drive Motor connector Figure 1 Figure 1 Drive Motor Connector Front View 5 Remove the Fuser Module REP 1 17 6 Remove the Main Drive Unit 4 screws Figure 2 Figure 2 Main Drive Unit Removal Left View Connector Screws ...

Page 67: ...the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame Install the components in the reverse of removal NOTE The Frame is flexible and can be bowed out if the screws are not tightened in the cor rect order Reinstall the Frame as follows so it seats flush against the printer internal modules 1 Align the Left Frame on to the inter...

Page 68: ...he screws 4 and the PWB Figure 1 FAX PWB Removal Replacement NOTE Tapered Plastic Screws and Round Machine Screws are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame Install the components in the reverse of removal REP 1 10 Scanner Module and Support Hinge Parts List on PL 1 1 and PL 1 2 Removal Scanner Modul...

Page 69: ... and remove the pivot slot Figure 2 Figure 2 Scanner Support Hinge Removal Top View Removal Scanner Module Removal 1 Switch Off the Printer and unplug the Power Cord 2 Remove the following covers a The Front Cover REP 1 2 b The Right Side Cover REP 1 1 3 Disconnect the Scanner Module and Control Panel connectors 2 from the Main PWB Figure 3 The Figure shows the 3025 BI the connectors are in the sa...

Page 70: ...upport Hinge Right Side View CAUTION For the 3025 NI with an Automatic Document Feeder ADF Hold the ADF closed when raising the Scanner Module to prevent it from opening or remove the ADF REP 1 22 5 Remove the Scanner Module Figure 5 a Lift the Scanner Module and release it from the hinges 2 Figure 5 Scanner Removal Replacement Install the components in the reverse of removal Hinge Latch Hinges ...

Page 71: ...Printer and unplug the Power Cord 2 Remove the Scanner Module REP 1 10 3 Open the Scanner and release the Control Panel from the Scanner Figure 1 a Remove the screws 4 b Release the latches 2 Figure 1 Control Panel Bottom Screws Bottom View 4 Disconnect the connectors 3 and remove the Control Console Figure 2 Figure 2 Control Panel Removal Front View Screws Latches Connectors ...

Page 72: ...ual REP 1 11 Repairs 5 Remove the Platen top screws 3 Figure 3 Figure 3 Platen Top Screws 6 Remove the Platen from the Scanner Module Figure 4 a Remove the Platen bottom screws 2 b Release the latches 8 around the Platen and remove it Figure 4 Platen Removal Screws Screws ...

Page 73: ...bâti machine le ROS utilise un système laser qui retient une haute tension après la coupure de l alimentation représentant un risque de choc et de graves blessures AVVERTENZA Fare estrema attenzione nel sostituire il Raster Output Scanner LSU ROS o nel toccare il cavo di alta tensione Scaricare il complessivo laser collegando il cavo di alta tensione col telaio della macchina Il ROS utilizza un co...

Page 74: ...1 b Disconnect the LSU flat cables 2 NOTE The Flat Cable may be adhered to the LSU detach it from the LSU and re install it on the new LSU in the same location c Remove the inside LSU cover screws 2 Figure 1 LSU Connectors and Screws Front View 5 Remove the top LSU cover screws 2 and the cover Figure 2 Figure 2 LSU Cover Top Screws Top View Screw Connector Screw ...

Page 75: ...crews go into plastic components and Machine Screws go into the metal frame Install the components in the reverse of removal REP 1 13 Feed Rolls and Retard Pad Parts List on PL 5 3 and PL 5 7 Removal 1 Switch Off the Printer and unplug the Power Cord 2 Remove the Print Cartridge 3 Remove the Middle Cover REP 1 4 4 Perform the following Figure 1 a Disconnect the Drive Motor connector 1 b Remove the...

Page 76: ... 13 Repairs 5 Remove the top LSU Cover screws 2 and the cover Figure 2 Figure 2 LSU Cover Top Screws Top View 6 Remove the Feed Rolls Assembly screws 2 through the bottom of the Printer Figure 3 Figure 3 Feed Rolls Assembly Screws Removal Screw Screwdriver Access Holes Front View ...

Page 77: ...the locating pins from the frame b Move the Feed Roll assembly up to the right and remove it Figure 4 Feed Rolls Assembly Removal Top View 8 Remove the Retard Pad Figure 5 Be careful not to lose the Retard Pad Spring a From the rear of the printer release the Pivot Latches 2 b Move the Retard Pad into the printer to remove it Figure 5 Retard Pad Removal Rear View Spring Latches ...

Page 78: ... frame Figure 5 When replacing the Feed Rolls Assembly make sure the Locating Pins are positioned in the frame holes before installing the screws 2 Figure 6 Figure 6 Feed Rolls Assembly Locating Pins Top View REP 1 14 Paper Drive Roll and Drive Gear Parts List on PL 5 3 Removal 1 Switch Off the Printer and unplug the Power Cord 2 Remove the following covers a The Front Cover REP 1 2 b The Left and...

Page 79: ...the Paper Drive Roll Gear and remove it Figure 2 Figure 2 Paper Drive Roll Gear Left View 5 Remove the Feed Sensor Actuator Figure 3 Note the location of the Spring in the frame cutout for reinstallation a Unlatch and remove the actuator Figure 3 Feed Sensor Actuator Rear View Gear Spring Latch Feed Sensor Actuator ...

Page 80: ...lastic Screws go into plastic components and Machine Screws go into the metal frame NOTE Make sure that the Actuator Spring is location in frame cutout Figure 3 NOTE When replacing the Main Drive Unit the drive gears may need to be rotated to align them with the other drives Install the components in the reverse of removal REP 1 15 Paper Feed Sensors PWB and Actuators Parts List on PL 5 3 Removal ...

Page 81: ...Machine Screws are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame NOTE Make sure that the Actuator Spring is location in frame cutout Figure 2 REP 1 16 Paper Tray Parts List on PL 5 1 Removal 1 Remove the following covers a The Front Cover REP b The Left and Right Side Covers Cover REP 2 Remove the Paper Tra...

Page 82: ...he components in the reverse of removal NOTE Make sure the Locating Pins and Tabs on the Paper Tray align with the cutouts in the frame REP 1 17 Transfer Roll Parts List on PL 5 1 Removal 1 Switch Off the Printer and unplug the Power Cord 2 Remove the Toner Cartridge 3 Remove the Middle Cover REP 1 4 4 Remove the Fuser Module REP 1 17 5 From the rear of the printer using a small screwdriver releas...

Page 83: ...ews are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame 1 Align the slots in the Transfer Roll Bushing with the Guides on the Printer Frame Figure 3 Tilt the top of the Bushing inward to align the Latches while pushing it into place Figure 3 Transfer Roll Bushing Alignment Top View Install the components in t...

Page 84: ...te the wires through the frame to the left side of the printer Figure 1 Feed Clutch Connector 4 Remove the Left Frame REP 1 8 5 Release the latch and remove the Feed Clutch Figure 2 Figure 2 Feed Clutch Removal Left View Replacement NOTE Tapered Plastic Screws and Round Machine Screws are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Scr...

Page 85: ...con la máquina encendida o conectada a la corriente Algunos componentes de la máquina contienen voltajes eléctricos peligrosos que pueden producir una descarga eléctrica y causar daños graves WARNING Do not handle the fuser components until they have cooled Some fuser components operate at hot temperatures and can produce serious personal injury if touched DANGER Ne pas manipuler les éléments du f...

Page 86: ...ction Printer Service Manual REP 1 19 Repairs 5 Remove the Plastic Shield 2 screws Figure 2 Figure 2 Plastic Shield Removal 6 Disconnect the Fuser Connector Figure 3 Route the Fuser wires through the frame Figure 3 Fuser Connector Screws Connector ...

Page 87: ...eft side of the Fuser viewed from the top rear then slide it to the left and remove it Figure 5 Fuser Removal Top View Replacement NOTE Tapered Plastic Screws and Round Machine Screws are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame NOTE The top right Tapered Plastic Screw viewed from the rear is different...

Page 88: ...e the WNPC PWB Figure 1 The Figure shows the 3025 BI the PWB is in the same location for the 3025 NI a Disconnect the connector 1 b Remove the screw 1 and the PWB Figure 1 WNPC WiFi PWB Replacement Install the components in the reverse of removal REP 1 21 LSU Cable Parts List on PL 5 6 Removal 1 Switch Off the Printer and unplug the Power Cord 2 Remove the Middle Cover REP 1 4 3 Disconnect the con...

Page 89: ...Screws are used to hold the PWB to the frame Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame Install the components in the reverse of removal REP 1 22 Automatic Document Feeder ADF Parts List on PL 1 2 Removal 1 Switch Off the Printer and unplug the Power Cord 2 Open and lift the ADF up Unlatch and remove the Connector Cover Figure 1 Figure 1...

Page 90: ...r Figure 2 Figure 2 ADF Connector Replacement Install the components in the reverse of removal REP 1 23 Platen Cover Parts List on PL 1 1 Removal 1 Remove the Platen Cover Figure 1 a Open the Platen Cover b Lift up releasing the hinged latches Figure 1 Platen Cover Removal Replacement Install the components in the reverse of removal ADF Connector Hinged Latches ...

Page 91: ... 1 3 Removal 1 Remove the ADF Cover release the Rear Pivots and remove the cover Figure 1 Figure 1 ADF Cover Pivots Top View NOTE The Separation Pad has spring tension pushing up on it be careful not to lose the spring 2 Release the latches 2 and remove the Separation Pad Figure 2 Figure 2 Separation Pad Latches Top View Rear Pivot Latches ...

Page 92: ...the Separation Pad is positioned inside the Spring Figure 3 Install the components in the reverse of removal Figure 3 Separation Pad Spring Top View REP 1 25 ADF Feed Rolls Assembly Parts List on PL 1 3 Removal 1 Remove the ADF Cover release the Rear Pivots and remove the cover Figure 1 Figure 1 ADF Cover Pivots Top View Spring Rear Pivot ...

Page 93: ...bly Figure 2 a Remove the E Rings 3 b Slide the drive shaft out of the Feed Roll Assembly Figure 2 Feed Roll E rings Replacement Install the components in the reverse of removal NOTE Install the E rings in the following order 1 The E ring by the gear 2 The E ring center by the Spring 3 The E ring at the end of the shaft E rings ...

Page 94: ...June 2014 4 42 Xerox WorkCentre 3025 Multifunction Printer Service Manual REP 1 25 Repairs ...

Page 95: ...anel Assembly PL 3 1 Control Panel Assembly 5 7 PL 3 2 Control Panel Assembly 5 8 Scanner PL 4 1 Scanner 5 9 PL 4 2 Scanner 5 10 Frame PL 5 1 Frame 5 11 Fuser PL 5 2 Fuser 5 12 Frame Path PL 5 3 Frame Path 5 13 Left Main Frame PL 5 4 Left Main Frame 5 14 Right Main Frame PL 5 5 Right Main Frame 5 15 Middle And Bottom Frame PL 5 6 Paper Tray and LSU Frame 5 16 Idle Feed PL 5 7 Paper Feed Assembly 5...

Page 96: ...June 2014 5 2 Xerox WorkCentre 3025 Multifunction Printer Service Manual Parts List ...

Page 97: ...3 Control Panel Assembly PL 3 1 4 Scanner Support Hinge 5 002N03163 Left Cover 002N03164 Left Cover Black 6 Middle Cover PL 2 1 7 002N03168 Rear Cover 002N03169 Rear Cover Black 8 Frame PL 5 1 9 002N03174 Front Cover Black 002N03173 Front Cover 10 002N03176 Paper Support 002N03177 Paper Support Black 11 002N03180 Right Cover 002N03181 Right Cover Black 12 140N63718 PWB MAIN 3025 BI USB Wifi 13 140...

Page 98: ...Scanner PL4 2 5 Control Panel PL 3 2 6 Scanner Support Hinge 7 002N03163 Left Cover 8 Middle Cover PL 2 1 9 002N03168 Rear Cover 10 Frame PL 5 1 11 002N03173 Front Cover 12 002N03176 Paper Support 13 002N03180 Right Cover 14 FAX Board Cover 15 140N63726 Fax PWB 16 140N63717 PWB MAIN 3025 NI NW Wifi 17 140N63727 WNPC WiFi PWB 18 Speaker 19 Controller Shield 20 005N01172 Surge Protector South Africa...

Page 99: ...orkCentre 3025 Multifunction Printer Service Manual PL 1 3 Parts Lists PL 1 3 ADF Automatic Document Feeder Item Part Description 1 022N02801 ADF Feed Roll Assembly 2 127N07864 ADF Drive Motor 3 022N02800 ADF Separation Pad ...

Page 100: ... Lists PL 2 1 Middle Cover Item Part Description 1 Jam Clearance Cover Assembly 2 Exit Jam Clearance Cover 3 Top Cover Closed Switch Actuator 4 Spring 5 Latch 6 Spring 7 Middle Cover 8 002N03185 Middle Cover Assembly 002N03186 Middle Cover Assembly Black 9 Output Tray 10 Output Support ...

Page 101: ...vice Manual PL 3 1 Parts Lists PL 3 1 Control Panel Assembly Item Part Description 1 Cover 2 140N63724 Control Panel PWB 3 Key Holder Cover 4 LCD Cover 5 LED Status Indicator 6 Power Key 7 Stop Key 8 Power Saver Key 9 Start Key 10 140N63732 Control Panel Assembly ...

Page 102: ...on Printer Service Manual PL 3 2 Parts Lists PL 3 2 Control Panel Assembly Item Part Description 1 Control Panel Cover 2 Function Key 3 FAX Key 4 Tel Key 5 LCD Cover 6 140N63722 Control Panel PWB 7 Key Holder Cover 8 140N63731 Control Panel Assembly ...

Page 103: ...Multifunction Printer Service Manual PL 4 1 Parts Lists PL 4 1 Scanner Item Part Description 1 Upper Scanner Frame 2 Lower Scanner Frame 3 Sensor 4 Flat Cable 5 Platen Scanner 6 Scanner Drive Motor 7 Drive Belt 8 Contact Image Sensor CIS ...

Page 104: ...ction Printer Service Manual PL 4 2 Parts Lists PL 4 2 Scanner Item Part Description 1 Paper Guide 2 Upper Scanner Frame 3 Lower Scanner Frame 4 Scanner PWB 5 Flat Cable 6 Sensor 7 Platen Scanner 8 Platen Drive 9 Drive Belt 10 Contact Image Sensor ...

Page 105: ... 5 1 Frame Item Part Description 1 Paper Tray 2 Middle Frame 3 Left Frame 4 Feed Frame 5 Paper Path Frame 6 022N02794 Transfer Roller 7 Fuser PL 5 2 8 LSU Cover 9 Right Frame 10 HVPS Insulator 11 HVPS Contacts 12 105N02303 LVPS HVPS 220V 105N02302 LVPS HVPS 110V 13 Input Guide 14 HVPS SMPS Cover ...

Page 106: ... 8 Exit Roller 9 Lower Fuser 10 Fuser Cover 11 Gear 12 Jam Lever 13 Lamp Cover 14 Gear 15 Heat Roll 16 Claw Guide 17 Spring 18 Thermostat 19 Thermistor 20 Fuser Cover 21 Bushing 22 Fuser Lamp 23 Right Jam Lever 24 Lamp Cover 25 Bracket 26 Bushing 27 Pressure Roll 28 Frame 29 Bracket 30 Exit Shaft 31 Rubber Rolls 32 Exit Roll 33 Exit Holder 34 Exit Roll 35 Spring 36 126N00432 FUSER Module 110V 126N...

Page 107: ...759 Paper Feed Sensor PWB 2 120N00546 Feed Sensor Actuator 3 Spring 4 120N00547 Width Sensor Actuator 5 Spring 6 022N02798 Paper Drive Roll 7 Plate 8 Ground Clip 9 Ground Clip 10 Paper Path Guide 11 Feed Roll Shaft 12 121N01246 Feed Clutch 13 007N01801 Feed Gear 14 Left Bushing 15 Spring 16 Right Bushing 17 001N00547 Retard Pad 18 Path Frame ...

Page 108: ...s Lists PL 5 4 Left Main Frame Item Part Description 1 Left Frame 2 Feed Drive Gear 3 RDCN OPC Gear 4 Drive Out Gear 5 Feed Gear 6 Drive In Gear 7 Fuser Drive Gear 8 RDCN Fuser Gear 9 RDCN A Gear 10 Drive Motor 11 Left Main Frame 12 Drive Mounting Plate 13 001N00548 Drive Gear Assembly ...

Page 109: ... Multifunction Printer Service Manual PL 5 5 Parts Lists PL 5 5 Right Main Frame Item Part Description 1 Right Frame 2 CRUM Contacts 3 Spring 4 Ground Clip 5 Washer 6 Screw 7 CRUM Cover 8 Print Cartridge Guide 9 Main Right Frame Assembly ...

Page 110: ... PL 5 6 Parts Lists PL 5 6 Paper Tray and LSU Frame Item Part Description 1 001N00549 Paper Tray 2 LSU Frame 3 Right Guide 4 Left Guide 5 Rubber Friction Pad 6 Bottom Plate 7 Pinion Gear 8 Sponge Damper 9 062N00293 LSU 10 Motor Cover 11 LSU Frame 12 117N01971 LSU Flat Cable ...

Page 111: ...2 Feed Roller 3 Spring 4 Guide Plate 5 Left Latch 6 Paper Stop 7 130N01757 Feed Rolls Assembly 8 Feed Rolls Housing 9 Feed Rolls Shaft 10 Shaft Holder 11 Bushing 12 Spring 13 Collar 14 Joint Gear 15 Pickup Clutch 16 Bushing 17 Pickup Roller 18 Washer 19 Bushing 20 Sleeve 21 Spring 22 Pickup Gear 23 Feed Gear 24 Shaft Drive Roller 25 Right Latch 26 Sponge Damper ...

Page 112: ... 002N03185 PL 2 1 002N03186 PL 2 1 002N03188 PL 1 1 002N03189 PL 1 1 003N01117 PL 1 2 005N01172 PL 1 2 007N01801 PL 5 3 022N02794 PL 5 1 022N02798 PL 5 3 022N02799 PL 1 2 022N02800 PL 1 3 022N02801 PL 1 3 050N00680 PL 1 2 062N00293 PL 5 6 090N00183 PL 1 2 090N00184 PL 1 1 090N00185 PL 1 1 105N02302 PL 5 1 105N02303 PL 5 1 117N01971 PL 5 6 120N00546 PL 5 3 120N00547 PL 5 3 121N01246 PL 5 3 126N0043...

Page 113: ...cs Entry and Exit 6 13 GP 2 Machine Reports 6 13 GP 3 Machine Counters 6 14 GP 4 Machine Firmware Version 6 15 GP 5 Altitude Adjustment 6 15 GP 6 Machine Settings 6 16 GP 7 Firmware Upgrade 6 17 GP 8 Usage of the Electrostatic Discharge ESD Field Service Kit 6 18 GP 9 DC 305 UI Button Test Sequence 3025NI 6 18 GP 10 Software ServiceTools 6 19 6c Diagnostics Diagnostic Information 6 21 Entering Dia...

Page 114: ...June 2014 6 2 Xerox WorkCentre 3025 Multifunction Printer Service Manual General Procedures and Information ...

Page 115: ...nting capability as standard components Refer to Xerox WorkCentre 3025BI 3025NI User Guide for detailed feature and configura tion information System Overview This section provides illustrations of the machine systems Features and options vary by model Paper Path Figure 1 and Figure 2 System Layout Figure 3 Print Process Figure 4 Sensor Locations Figure 5 Laser Scanner Unit LSU Figure 6 Drives Fig...

Page 116: ... and Information Product Overview Paper Path The following diagrams display the path that the paper follows during the printing process Figure 1 Paper Path Figure 2 Automatic Document Feeder ADF 3025NI Model System Layout The figures below illustrates the mechanical parts of the printer Figure 3 System Layout ...

Page 117: ...neral Procedures and Information Print Process Figure 4 presents a general layout of the fusing and printing components used in the print pro cess Figure 4 Print Process Sensors Figure 5 shows the areas of the printer where the sensors are located on the 3025NI model Figure 5 Sensor Locations ...

Page 118: ...t receives image data from the HVPS PWB and scans the surface of the pho toreceptor drum OPC with a laser to create a latent image Figure 6 Laser Scanner Unit Drives The Drive System consists of the Main BLDC Motor Registration and Pick up Clutches along with various gears for the Drum Cartridge OPC Fuser Pick up Registration Feed and Exit Rollers Figure 7 Drives ...

Page 119: ... 1200 dpi effective output Processor 600 MHz Printer Language Emulation SPL Memory 128MB Interface High speed USB 2 0 10 100 BaseTX network connector 802 11b g n wireless LAN 2070W 2070FW Wireless models support NFC Near Field Communcation printing Print Cartridge Initial 700 images Print Cartridge Standard High Yield 1 500 images Table 2 General Print Engine Specifications Item Mode WorkCentre 30...

Page 120: ...per Selection No Manual Paper Selection No Duplex Copy No Darkness Control 11 levels Magnification 25 400 Table 4 Scan Function Specifications WorkCentre 3025BI NI Item Specification Scan Method Color CIS cpm Compatibility TWAIN WIA Scan Speed Lineart Halftone mono 15 ipm on Document Glass 15 ipm from ADF 300dpi Gray mono 23 ipm on Document Glass 26 ipm from ADF 300dpi Color 256 Color 300dpi 65 ip...

Page 121: ...s Last Number Redial Yes Caller ID No External Phone Interface Yes Table 6 Controller and Software WorkCentre 3025BI NI Item Specification Processor 600 MHz A1500 CPU Memory Standard 128 MB Maximum N A Printer Languages SPL Fonts Windows Print Driver Default Driver SPL Install SPL Supporting OS Windows XP 32 64bits Windows Vista 32 64bits Windows 2003 Server 32 64bits Windows 2008 Server 32 64bits...

Page 122: ...DP Bonjour WSD SLP SetIP Supporting OS Windows 2000 XP 32 64bits Windows Vista 32 64bits Windows 2003 Server 32 64bits Windows 2008 Server 32 64bits Windows 7 32 64bits Windows 2008 Server R2 64bits Windows 8 32 64bits Linux Red Hat Enterprise Linux WS 5 6 32 64 bit Fedora 11 19 32 64 bit SuSE Linux 10 11 32 bit OpenSuSE 11 0 11 1 11 2 11 3 11 4 21 1 12 2 12 3 32 64 bit Mint 13 14 15 Ubuntu 10 04 ...

Page 123: ...ose Tray Bin type Capacity Plain paper 150 sheets 80 gsm Envelope 1 sheet 80 gsm Media sizes A4 A5 8 5 x 11 in letter 8 5 x 14 in legal Executive Folio Oficio B5 ISO B5 JIS Envelope No 10 Monarch DL C5 Custom Media type Plain Heavy weight Light weight Cotton Recycled Archive Colored Pre printed Label Bond Cardstock Envelopes Media weight 16 to 43 lb 60 to 163 gsm Sensing N A Optional Cassette Tray...

Page 124: ...91 01076A 110V 30 000 pages Transfer Roll JC66 02709A 30 000 pages Pick Up Roll Assy JC66 00525A 30 000 pages Friction Pad JC66 00522A 30 000 pages Table 10 Reliability and Service Item Specification Printing Volume SET AMPV 75 pages month MPBF 20 000 pages MTTR 30 minutes SET Life Cycle 30 000 pages or 5 years whichever comes first Table 11 Environment Item Specification Dimension W x D x H SET 1...

Page 125: ...o the desired sub menu 4 Press the OK button to confirm selections To exit Diagnostics 1 From the Diagnostics menu use up and down arrows to scroll to Exit Diagnostics 2 Press the OK button Refer to Section 6 Diagnostics for a listing of available functions within Diagnostic Mode GP 2 Machine Reports Purpose This procedure is used to access and print machine reports The information within the repo...

Page 126: ... Troubleshooting Machine Status Indicators for LED color and status descriptions Printing machine reports GP 3 Machine Counters Purpose Use this procedure to access the Machine Counters NOTE If frequent paper jams or printing problems are occurring check the number of pages the machine has printed or scanned Replace worn parts as needed Procedure From the Control Panel 1 Press the Information butt...

Page 127: ...System GP 5 Altitude Adjustment Purpose Print quality is affected by atmospheric pressure which is determined by the height of the machine above sea level Requirements WiFi or Network connection Procedure 1 Determine altitude of machine placement 2 Press the Information button on the Control Panel to go to Machine Status 3 Using the up down arrows naviagate to System Setup Machine Setup Altitude A...

Page 128: ... cable 2 Open Easy Print Manager from the PWS 3 Select Advanced Mode then select Machine Settings 4 Select from the following menu items to change the machine settings System Earth Smart Input Tray Layout Printer Emulation Copy Fax Scan Network Setttings From CWIS 1 Connect to the WorkCentre 3025 Printer with a USB cable or wirelessly 2 Open Easy Print Manager and select the CWIS icon 3 Login in t...

Page 129: ...start automat ically 5 The printer will reboot when upgrade is complete Upgrading the Firmware using the Network 1 Open a web browser and enter the machine s IP address 2 Select Enter The CentreWare Internet Services window will open 3 Select the Login link at the top of the screen 4 Enter the Administrator username admin and password 1111 The Firmware Upgrade window will open NOTE It may be neces...

Page 130: ...or ESD wristwatch securely on the wrist 3 The circuit boards PWBs and ESD sensitive components can now be handled without causing any ESD related damage Place all of the components removed from the machine onto the static dissipative work surface mat 4 New replacement components as well as defective components should be handled dur ing unpacking and repacking using the ESD Field Service Kit During...

Page 131: ...ss the software tools file go to GSN Library 7387 https www xrxgsn com secure main pl catid 13991 Software_tools zip 2 Download the Software_tools zip file onto the PWS 3 Open the zip folder and extract the tool files 4 The WorkCentre 3025 uses the following tools SWUPGRADE_ON prn to enable the machine to accept software downloads usblist2 exe to download software via USB connection USB_Serial_V1 ...

Page 132: ...June 2014 6 20 Xerox WorkCentre 3025 Multifunction Printer Service Manual GP 9 GP 10 General Procedures and Information ...

Page 133: ...for product servicing Entering Diagnostic Mode Tech Mode To enter Diagnostic Tech Mode use the steps listed below For Model 3025 NI 1 From the Control Panel press the Menu button 2 Press the button 3 On the keypad enter 1934 4 Press OK For Model 3025 BI 1 From the Control Panel press the following buttons in quick succession Menu Back Up Arrow Down Arrow OK Stop 2 Press the Menu button 3 Select Di...

Page 134: ...entries only For serial numbers containing alpha characters letters use the serial number writing tool USB_Serial V1 02 exe Table 1 Diagnostic Mode Menu Data Setup Level 1 Level 2 Level 3 Level 4 Data Setup Send Level 9 15 12 DTMF Level High 0 15 Low 0 15 Pause Time 1 9 Dial Mode Tone Pulse Modem Speed 33 6 28 8 14 4 12 0 9 6 4 8 Error Rate 10 5 Clear All Memory Set options Clearing Memory Toner L...

Page 135: ...nuous DTMF DTMF Line1 DTMF Line1 Shading Test Shading Print Print Yes No Scan Aging Internal Eng test P 1 P 2 etc Press Stop button to cancel EDC Mode DC330 Component Control 100 Motor Feed Motor Status Off On Feed Motor Slow Status Off On 101 Clutch Tray 1 Pickup Status Off On 102 Sensor Feed Sens Status Low Width Sens Status Low 105 Charger K MHV Bias Status Off On 106 Development K Dev Bias Sta...

Page 136: ...nded to maintain the default setting of 33 6 Kbps Error Rate When the error rate is about exceed the set value the Baud rate automatically adjusts to 2400 bps This ensures that the error rate remains below the set value The error rate can be set to 5 or 10 Clear All Memory To reset the system to factory default settings when the product is functioning abnormally All system settings are returned to...

Page 137: ...achine Test The following machine tests are available Switch Test The Switch Test is used to test the Control Panel buttons When a functioning button is pressed the LCD will indicate that it is functioning Refer to GP 9 Modem Test The Modem Test transmits signals from the MODEM to a telephone If no transmission sound is heard the modem segment of the Main PWB has malfunctioned DRAM Test Use this f...

Page 138: ...1 NVM Read Write The NVM Read Write routine provides the capability to review and modify machine con trol parameters stored in Non Volatile Memory NVM Refer to Table 1 DC330 Test Routines This routine provides the capability to verify component functionality by monitoring input signals and controlling output states Refer to Table 2 Table 1 NVM Codes and values NVM Code LCD Definition Default Min M...

Page 139: ...n 110 LSU LSU Motor1 Rdy Detects if LSU motor1 runs at normal speed Input High Low LSU Motor1 Run LSU Motor1 On Off Output On Off LSU LD Power4 LSU LD4 Power On Off black Output On Off LSU HSync4 LSU Horizontal Sync Input Low Table 2 Input Output Components Diagnostic Code Displayed name Definition Input Output State Displayed ...

Page 140: ...June 2014 6 28 Xerox WorkCentre 3025 Multifunction Printer Service Manual EDC Diagnostic Mode General Procedures and Information ...

Page 141: ... in another computer system the host Fuser The Fuser subsystem permanently affixes toner onto print media by applying heat and pressure Gateway A node a router on a TCP IP network that serves as an access point to another network Grayscale Varying shades of gray pixels ranging from black to white that repre sent different tones of an image Halftone The reprographic technique that simulates continu...

Page 142: ...ed in Dots Per Inch DPI TCP IP Transmission Control Protocol TCP Internet Protocol IP The suite of protocols for communication between computers used as a stan dard for transmitting data over networks TIFF Tagged Image File Format TIFF is a bit mapped image format used for storing raster graphics images typically from scanners TIFF images make use of tags keywords defining the characteristics of t...

Page 143: ... POWER 1 1 AC LOW VOLTAGE and HIGH VOLTAGE POWER INTERLOCKS CHAIN 3 COMMUNICATIONS 3 1A PRINTER COMMUNICATION 3 1B PRINTER COMMUNICATION CHAIN 4 MAIN DRIVE 4 1 MAIN DRIVE CHAIN 5 AUTOMATIC DOCUMENT FEEDER 5 1A ADF 5 1B ADF CHAIN 6 LSU 6 1 LSU CHAIN 7 PAPER FEED AND REGISTRATION 7 1 PAPER FEED AND REGISTRATION CHAIN 9 XEROGRAPHICS 9 1 PRINT MODULE CHAIN 10 FUSING 10 1 FUSING CHAIN 14 DOCUMENT SCANN...

Page 144: ...Xerox WorkCentre 3025 Multifunction Printer Service Manual June 2014 BSDs THIS PAGE INTENTIONALLY BLANK ...

Page 145: ...S PWB ACH ACN DC POWER GENERATION 5VDC 24VDC J2 DC COM DC COM 13 14 DC COM 19 17 15 11 DC COM 12 J1 P1 24 VDC Off Sleep Mode 24 VDC 8 7 DC COM 2 4 6 24 VDC 24 VDC 24 VDC 10 DC COM DC COM DC COM DC COM DC COM 5 VDC 5 VDC 24 VDC 5 VDC 3 3 VDC POWER GENERATION 3 3 VDC TOP COVER INTERLOCK SWITCH 3 3 VDC 3 16 P6 J6 18 5 COVER CLOSED H 3 3 VDC 7 14 3 3 VDC 3 3 VDC 3 3 VDC 9 J6 P6 24 VDC Off Sleep Mode ...

Page 146: ...C DC COM DC COM 3 9 3025 BI 1 J2 2 3 4 5 6 7 8 9 10 11 12 13 14 ROUTER DC COM LED Y ANODE LED Y ENABLE LED G ANODE LED G ENABLE TERMINATE TERMINATE SIGNAL TERMINATE TERMINATE SIGNAL SIGNAL SIGNAL DC COM 4 8 DC COM PL 3 1 CONTROL PANEL PWB DC COM 5 VDC 5 P11 J11 9 6 8 DC COM 5 VDC 4 10 5 9 POWER LED 7 7 POWER KEY 11 3 12 2 DC COM 5 VDC 8 6 1 J14 2 3 4 3 3 VDC WIDTH SENSOR FEED SENSOR DC COM DC COM ...

Page 147: ...ER 2 1 7 8 9 4 5 6 2 3 2 3 4 5 6 7 8 9 DC COM 3 3 VDC 10 DC COM 3 3 VDC MODEM SIGNAL MODEM SIGNAL MODEM INIT MODEM RESET MODEM SIGNAL MODEM SIGNAL MODEM SIGNAL MODEM SIGNAL 10 PL 8 1 CONTROL PANEL PWB DC COM 5 VDC 1 P11 J11 1 8 6 6 8 DC COM 5 VDC 10 10 2 2 4 4 9 9 ECO LED ECO KEY WPS LED WPS KEY 5 5 POWER LED 7 7 POWER KEY CANCEL KEY READY LED 11 11 ERROR LED 12 12 13 13 TONER LED DC COM 5 VDC 302...

Page 148: ...e 3025 Multifunction Printer Service Manual June 2014 BSDs A B C D E F G H J 1 2 3 4 5 6 4 1 MAIN DRIVE 7 4 PL 1 1 1 2 MAIN PWB PL 5 4 DRIVE MOTOR 4 PHASE A PHASE B PHASE C PHASE D 3 MOT 2 24 VDC MOTOR DRIVER 1 J8 P8 ...

Page 149: ... DC COM 2 3 1 PAPER PRESENT SENSOR PAPER PRESENT H 3 3 VDC 3 3 VDC ADF PWB 3 3 VDC DC COM 3 3 VDC 3 3 VDC DC COM 3 3 VDC 3 3 VDC DC COM 3 3 VDC DC COM 3 3 VDC 5 J13 P13 6 7 3 3 VDC DC COM 8 11 3 3 VDC DC COM DC COM 3 3 VDC 3 3 VDC DC COM 3 3 VDC 2 3 1 ADF COVER SENSOR 2 3 1 PAPER POSITION SENSOR DC COM DC COM 3 3 VDC 3 3 VDC 3 3 VDC PAPER POSITION COVER OPEN 10 J13 P13 9 PAPER PRESENT 12 DC COM DC...

Page 150: ... Manual June 2014 BSDs 1 2 3 4 5 6 PL 1 1 1 2 MAIN PWB ADF PWB PL 3 1 ADF MOTOR 4 PHASE A PHASE B PHASE C PHASE D 3 MOT 1 2 24 VDC MOTOR DRIVER 7 6 K L M N P R S T U 5 1B AUTOMATIC DOCUMENT FEEDER 2 OF 2 1 J13 P13 3 4 1 2 PHASE A PHASE B PHASE C PHASE D ...

Page 151: ... LSU 7 7 PL 1 1 1 2 MAIN PWB PL 5 1 LSU LSU MOTOR 4 5 1 J5 P5 MOTOR READY MOTOR CLOCK 5 3 2 1 MOTOR ENABLED POWER SIGNAL SIGNAL 9 10 8 7 DC COM DC COM DC COM 11 6 SIGNAL SIGNAL 12 5 13 4 DC COM DC COM DC COM 14 3 SYNC SIGNAL 15 2 16 3 3 VDC 1 3 3 VDC 3 3 VDC 24 VDC DC COM DC COM DC COM 2 4 8 3 24 VDC 24 VDC 9 ...

Page 152: ... F G H J 1 2 3 4 5 6 7 8 PL 1 1 1 2 MAIN PWB DC COM 24 VDC 1 J9 P9 2 FEED CLUTCH ON L 24 VDC PL 5 3 FEED CLUTCH DC COM 3 3 VDC 3 3 VDC 3 3 VDC 3 3 VDC 3 2 5 1 SENSOR CN PAPER AT FEED SENSOR L 3 3 VDC PAPER AT REG SENSOR L 3 3 VDC DC COM 3 3 VDC 3 3 VDC PL 5 3 FEED SENSOR PWB 3 1 2 CN1 4 5 WIDTH SENSOR FEED SENSOR 4 ...

Page 153: ...EROGRAPHICS PL 1 1 1 2 MAIN PWB PRINT MODULE 11 J6 P6 12 10 9 CRUM SIGNAL CRUM SIGNAL DEVELOPER ENABLED 13 8 TRANSFER ON 15 6 CHARGE ON 19 2 CHARGE ENABLED 20 1 DEVELOPER ON 17 4 1 3 4 2 CRUM TRANSFER ROLL CHARGE SUPPLY ROLL DEVELOPER ROLL PR DRUM 1 J7 P7 3 4 2 3 3 VDC DC COM 3 VDC DC COM DEVELOPER AC DEVELOPER DC 18 3 TRANSFER ENABLED ...

Page 154: ...4 5 6 10 1 FUSER PL 1 1 1 2 MAIN PWB 3 Fuser Temperature Signal OVERTEMPERATURE THERMOSTAT FUSER THERMISTOR RT10 001 PL 5 1 LVPS HVPS PWB T1 T2 HEAT LAMP 3 3 VDC 1 P16 J16 ACH ACN 1 P6 J6 20 5 16 Enable Fuser Relay Fuser Relay On 3 3 VDC PL5 2 FUSER MODULE Heat Lamp On ACH L CN1 CN N PL 5 1 FUSER MODULE ...

Page 155: ...SIGNAL 2 2 SCAN CONTROL DC COM 3 3 VDC 5 5 SIGNAL 6 6 SCAN SIGNAL 7 7 CLOCK SIGNAL 6 6 VDC 6 6 VDC 6 6 VDC DC COM 9 9 BLUE 10 10 GREEN 11 11 RED DC COM PL 4 1 SCAN MOTOR PHASE A PHASE B PHASE C PHASE D MOT PL 3 2 CONTROL PANEL PWB 24VDC MOTOR DRIVER 11 12 10 1 3 1 J11 P11 2 13 4 13 SCAN HOME SENSOR SIGNAL 5 VDC DC COM SCANNER HOME H 5 VDC 5 VDC DC COM 5VDC 2 3 1 SCANNER HOME SENSOR 13 2 1 4 3 1 2 ...

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