Xerox VersaLink C400V User Manual Download Page 163

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Troubleshooting

Xerox

VersaLink

C400 Color Printer 163

User Guide

Symptom

Probable Causes

Solutions

There is a problem with the

toner cartridge for that color.

Check the toner cartridge for damage and

replace if necessary. For assistance, go to the

Xerox

Support website at

www.xerox.com/office/VLC400support

Partial blanks, creased paper, or

blotted printing.

The paper is damp.

Replace the paper.

The paper is outside the

recommended specification

range.

Replace the paper with a recommended size

and type. For details, refer to

Supported Paper

on page 98.

The printer is worn or damaged. For assistance, go to the Xerox

Support

website at

www.xerox.com/office/VLC400support

The toner cartridges are not

Xerox

toner cartridges.

Verify that the toner cartridges meet

specifications and replace if necessary. For

details, refer to

Consumables

on page 132.

The paper is impeded in the

paper path.

•

Remove any paper or debris from the

paper path.

•

Ensure that the trays are pushed in all

the way.

•

Ensure that the rear cover is closed

and locked.

Condensation inside the printer

causes partial blanks or creased

paper.

Power on the printer and leave it on for at

least one hour to get rid of the condensation.

For assistance, go to the Xerox

Support

website at

www.xerox.com/office/VLC400support

Vertical blanks appear.

The laser lenses are blocked.

Clean the laser lenses. For details, refer to

Cleaning the Laser Lenses.

The printer is worn or damaged. For assistance, go to the Xerox

Support

website at

www.xerox.com/office/VLC400support

The toner cartridges are not

Xerox

toner cartridges.

Ensure that the toner cartridges meet

specifications and replace if necessary.

Summary of Contents for VersaLink C400V

Page 1: ...Xerox VersaLink C400 Color Printer User Guide...

Page 2: ...e trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint Logo are trademarks of Apple Inc Google Cloud Print web printing service Gmail webmail service and Android...

Page 3: ...rinter 20 Front View 20 Internal Parts 21 Rear View 21 Control Panel 22 Power Options 24 Powering On the Printer or Exiting Low Power or Sleep Mode 24 Restarting Placing in Sleep Mode or Powering Off...

Page 4: ...56 Device 57 Device Overview 57 About 59 Supply Status 60 Billing and Usage Counters 61 Reset to Factory Defaults 61 Remote Services 61 Jobs 62 Jobs Overview 62 Managing Jobs 62 Managing Special Job T...

Page 5: ...ing Guidelines 98 Paper That Can Damage Your Printer 99 Paper Storage Guidelines 99 Supported Paper Types and Weights 100 Supported Standard Paper Sizes 100 Supported Standard Paper Sizes for Automati...

Page 6: ...is Making Unusual Noises 143 Paper Tray Will Not Close 143 Condensation has Formed Inside the Printer 144 Paper Jams 145 Locating Paper Jams 145 Minimizing Paper Jams 146 Clearing Paper Jams 147 Troub...

Page 7: ...Information 179 Basic Regulations 180 United States FCC Regulations 180 Canada 180 Certifications in Europe 181 European Union Lot 4 Imaging Equipment Agreement Environmental Information 181 Germany...

Page 8: ......

Page 9: ...al Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safe...

Page 10: ...et strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environmen...

Page 11: ...allations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind the...

Page 12: ...to an outlet that is providing the correct voltage and power Review the electrical specification of the printer with an electrician if necessary Do not place the printer in an area where people can st...

Page 13: ...d areas within the printer Do not remove the protective covers Do not override any electrical or mechanical interlock devices Do not attempt to remove paper that is jammed deeply inside the product Sw...

Page 14: ...cified in Elevation on page 174 Printer Supplies Use the supplies designed for your printer The use of unsuitable materials can cause poor performance and a possible safety hazard Follow all warnings...

Page 15: ...any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or flam...

Page 16: ...onal injury Warning Moving parts To avoid personal injury use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be c...

Page 17: ...ded creased curled or wrinkled paper Do not use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps o...

Page 18: ...nd Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety inf...

Page 19: ...9 User Guide This chapter includes Parts of the Printer 20 Power Options 24 Accessing the Printer 26 Introduction to Apps 27 Information Pages 28 The Embedded Web Server 30 Installation and Setup 31 M...

Page 20: ...rts of the Printer This section includes Front View 20 Internal Parts 21 Rear View 21 Control Panel 22 Front View 1 2 3 4 5 7 8 6 1 Tray 1 2 Bypass Tray 3 Front Door 4 USB Memory Port 5 Control Panel...

Page 21: ...nsfer Belt Assembly 4 Waste Cartridge Lock 5 Drum Cartridges 6 Waste Cartridge Rear View 1 2 3 4 5 6 7 8 9 10 11 1 Duplex Unit 2 Transfer Roller 3 Fuser 4 Power Connector 5 Rear Door 6 Left Side Cover...

Page 22: ...the current operating status of the printer Provides access to printing features Provides access to reference materials Provides access to Tools and Setup menus Prompts you to load paper replace supp...

Page 23: ...power status of the printer When the light blinks slowly the printer is in low power mode or Sleep mode When the light blinks rapidly the printer is powering down or exiting a low power mode 5 Status...

Page 24: ...tton also flashes when the printer is in low power mode Powering On the Printer or Exiting Low Power or Sleep Mode To power on the printer or to exit Low Power mode or Sleep mode press the Power Wake...

Page 25: ...uch Sleep In Sleep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not respond to a single press of the Power Wake button...

Page 26: ...ion If authentication is set to access printer features you log in with your user credentials Logging In at the Control Panel 1 At the printer control panel press the Home button 2 Touch Log In 3 Type...

Page 27: ...installed on the device and that appear on the Home screen There are also Apps that are installed as standard but are hidden when your device is used for the first time When you log in the apps that a...

Page 28: ...reordering supplies PostScript Font List The PostScript Font List provides a printout of all PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printout of a...

Page 29: ...ides product information including installed options network settings port setup tray information and more Printing the Configuration Report 1 At the printer control panel press the Home button 2 Touc...

Page 30: ...you need the IP address of your printer You also need the IP address to access the settings of your printer through the Embedded Web Server You can view the IP address of your printer on the control p...

Page 31: ...ster than a USB connection and it provides access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLC400docs Selecting a Location for th...

Page 32: ...d must be purchased separately USB If you connect the printer to one computer and do not have a network use a USB connection A USB connection offers fast data speeds but typically not as fast as a net...

Page 33: ...ware Wizard appears cancel it 4 Install the print driver For more information refer to Installing the Software on page 41 Connecting to a Wired Network 1 Ensure that the printer is powered off 2 Attac...

Page 34: ...with a service set identifier SSID and any necessary credentials Note Wireless networking is available only on printers with the optional Wireless Network Adapter installed Installing the Wireless Net...

Page 35: ...ION Pulling on the adapter can cause damage After the adapter is installed remove it only as needed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing t...

Page 36: ...the printer then away from the printer 4 Reach into the printer and pull the release lever Grasp the Wireless Network Adapter with your other hand and carefully pull it away from the printer CAUTION...

Page 37: ...etwork Adapter Port Cover insert the tab into the small slot Gently press the port cover against the back of the printer until the cover latches into place 6 Place the left side cover into position th...

Page 38: ...us network reset the wireless settings For more information refer to the System Administrator Guide at www xerox com office VLC400docs Connecting to Wi Fi Direct You can connect to your printer from a...

Page 39: ...s without the need to install a print driver AirPrint enabled printers allow you to print directly from a Mac an iPhone iPad or iPod touch You can use AirPrint to print from a wired device or a wirele...

Page 40: ...egin Set up a Google email account Configure the printer to use IPv4 Configure Proxy Server settings as needed To configure Google Cloud Print 1 At your computer open a Web browser In the address fiel...

Page 41: ...indows 10 Windows Server 2008 R2 and Windows Server 2012 Macintosh OS X version 10 9 and later UNIX and Linux Your printer supports connection to various UNIX platforms through the network interface I...

Page 42: ...ftware and Documentation disc into the appropriate drive on your computer 2 Open Xerox Print Drivers 3 xx x dmg pkg as needed for your printer 3 To run Xerox Print Drivers 3 xx x dmg pkg double click...

Page 43: ...then click Add Note If your printer was not detected verify that the printer is on and that the Ethernet cable is connected properly To add the printer by specifying the IP address 1 From the compute...

Page 44: ...devices select the one you want to use then click Next Note If the printer you want to use does not appear in the list click the Cancel button Add the WSD printer manually using the Add Printer Wizar...

Page 45: ...chnical support Online Support Assistant and print driver downloads www xerox com office VLC400support Information Pages Print from the control panel For details refer to Information Pages on page 28...

Page 46: ......

Page 47: ...nk C400 Color Printer 47 User Guide This chapter includes Customize and Personalize Overview 48 Customizing or Personalizing the Home Screen 49 Customizing or Personalizing the Apps 50 3 Customize and...

Page 48: ...our Apps hide or show Apps on the Home screen and rearrange the order to suit your job priorities Customization enables users to work more productively When individual user accounts are configured on...

Page 49: ...h the App that you want to appear on the control panel c Touch Done 4 To hide an installed App a For the desired App touch X b Touch Done 5 Verify that only the desired Apps are displayed on the Home...

Page 50: ...e is hidden the Eye icon appears with a line across To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across 6 To reorder...

Page 51: ...ttom then touch Customize 4 Touch Presets 5 Touch the Trash icon that corresponds with the preset that you want to delete 6 At the prompt touch Delete 7 Touch Done Removing App Customization To remove...

Page 52: ......

Page 53: ...d but are hidden when your device is used for the first time For details about Customizing the Home screen and the Apps features refer to Customize and Personalize on page 47 A range of Apps are avail...

Page 54: ...features or capabilities for your device The Xerox App Gallery allows you direct access to Apps that can improve your productivity simplify workflows and enhance your user experience To use the Xerox...

Page 55: ...Home button 2 Touch Xerox App Gallery 3 Touch Request an Account 4 Touch the Enter your email address Enter a valid email address using the touch screen keypad then touch Enter 5 Touch OK A message is...

Page 56: ...ser Name using the touch screen keypad then touch Enter 4 Enter your Password using the touch screen keypad then touch Enter 5 Touch Log In The Xerox App Gallery appears 6 Touch the App required then...

Page 57: ...Overview The Device App gives you access to information about your printer including the serial number and model You can view the status of the paper trays billing and supplies information and print...

Page 58: ...itor the status of the components you can replace The supply level and estimated number of impressions or days left for each unit is displayed Billing Usage Use the Billing Usage option to view the se...

Page 59: ...information about the device and a detailed listing of the billing meters and sheet counts Supplies Usage Report The Supplies Usage Report provides coverage information and part numbers for reordering...

Page 60: ...nable supplies alerts touch the Enable Alerts toggle button 3 To configure the printer to display an alert when an item reaches a specific usage percentage level touch the item then select the percent...

Page 61: ...the printer Impressions for 2 Sided sheets are identified as a separate line from1 Sided sheets All Usage Counters This option shows all the printer usage 4 After viewing the usage readings to return...

Page 62: ...s refer to Managing Jobs using the Embedded Web Server on page 67 A print job can be held by the printer when it is unable to complete a print job For example it needs attention paper or supplies When...

Page 63: ...ers from deleting jobs If a system administrator has restricted job deletion you can view the jobs but not delete them Only the user that sent the job or the system administrator can delete a Secure P...

Page 64: ...ed Job touch the job name enter the quantity then touch OK 5 To delete the document after printing for that job touch the Trash icon then at the prompt touch Delete 6 To return to the Home screen pres...

Page 65: ...m the control panel Note This feature is only available on a Windows computer printing to a network printer Personal Print is a type of saved job with these features A Personal Print job appears in a...

Page 66: ...copies or delete them at the printer control panel Sample Set is a type of saved job with these features A Sample Set job appears in a folder named after the user ID associated with the print job A S...

Page 67: ...ectly from the Embedded Web Server without opening another application or the print driver The files can be stored on a local computer hard drive mass storage device or network drive To manage jobs us...

Page 68: ...eeding with the Print job to wake the device press the Power Saver button Only USB Flash drives formatted to the typical FAT32 file system are supported To print from a USB Flash drive 1 Insert the US...

Page 69: ...ear enable the feature or contact the system administrator For details refer to the System Administrator Guide at www xerox com office VLC400docs 3 Add files to the Document Source Table To print a gr...

Page 70: ......

Page 71: ...rsaLink C400 Color Printer 71 User Guide This chapter includes Printing Overview 72 Selecting Printing Options 73 Printing From a USB Flash Drive 80 Printing Features 81 Using Custom Paper Sizes 94 5...

Page 72: ...d paper in the appropriate tray On the printer control panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Wi...

Page 73: ...ality Printing options that are set from Printing Preferences become the default setting Printing options that are set from within the software application are temporary The application and the comput...

Page 74: ...s specified in the Printing Preferences window You can specify your most common printing options and save them so that you do not have to change them every time you print For example if you want to pr...

Page 75: ...lick the icon for your printer then select Printer properties 3 In the printer Properties dialog box click the Advanced tab 4 On the Advanced tab click Printing Defaults 5 Make your selections on the...

Page 76: ...ns so that you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select...

Page 77: ...odel click Drivers Downloads 4 From the Operating System menu select your operating system 5 To identify the print driver for your printer model review the list of available print drivers Note For add...

Page 78: ...Manual written and copyrighted by Easy Software Products For complete information on CUPS printing capabilities refer to the CUPS Software Users Manual available from www cups org documentation php In...

Page 79: ...to the same wireless network as the printer To print with AirPrint 1 Open the email photograph website page or document that you want to print 2 Tap the Action icon 3 Tap Print 4 Select your printer t...

Page 80: ...file name or icon 4 Touch OK 5 Confirm that the required files are listed To select more files touch Add Document then touch OK To remove a file name from the list touch the file name then touch Remov...

Page 81: ...e and completed print jobs From the control panel Jobs menu you can view lists of active jobs secure jobs or completed jobs You can pause delete print or view job progress or job details for a selecte...

Page 82: ...nistrator has restricted job deletion you can view the jobs but not delete them Only the user that sent the job or the system administrator can delete a Secure Print job Printing Special Job Types Spe...

Page 83: ...ter then open the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh in the Print window click Preview then select Xerox Featu...

Page 84: ...oftware application access the print settings For most software applications click File Print or for Windows press CTRL P 2 Select your printer then click Printer Properties Depending on your applicat...

Page 85: ...re application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Printer Prope...

Page 86: ...ut paper size For Windows the scale options are on the Printing Options tab in the Paper field For Macintosh the scale options are in the Print window for Preview To view more printing options click S...

Page 87: ...rints on one side of the media Use this option when printing on envelopes labels or other media that cannot be printed on both sides 2 Sided Print This option prints the job on both sides of the paper...

Page 88: ...ces brighter and more saturated colors using red green and blue color Commercial This option applies color for printing on a commercial printing press Image Shift Image Shift allows you to modify the...

Page 89: ...Images mirror left to right when printed Printing Multiple Pages to a Single Sheet When printing a multiple page document you can print more than one page on a single sheet of paper To print 1 2 4 6...

Page 90: ...age is the first or last page of a document You can select paper sources for the cover pages that are different from the source used for the body of a document For example you can use your company let...

Page 91: ...le exceptions For example your print job contains 30 pages You want five pages to print on only one side of a special paper and the remainder of the pages printed 2 sided on regular paper You can use...

Page 92: ...ing option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define the angle of the image on the page specify the positi...

Page 93: ...tated 180 degrees and with the long bottom side up Note For Macintosh to print portrait text and images in landscape orientation clear the Auto Rotate check box Printing Banner Pages To enable or disa...

Page 94: ...e application click File Print then select your printer 3 In the Print dialog box click Printer Properties 4 On the Printing Options tab from the Paper list select the required custom paper size and t...

Page 95: ...e custom sizes for Macintosh 1 In the application click File Print 2 Click Paper Size then select Manage Custom Sizes 3 To add a new size in the Manage Paper Sizes window click the plus sign 4 Double...

Page 96: ......

Page 97: ...Xerox VersaLink C400 Color Printer 97 User Guide This chapter includes Supported Paper 98 Loading Paper 102 Printing on Special Paper 110 6 Paper and Media...

Page 98: ...results use Xerox paper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com rmlna Recommended Media List Unit...

Page 99: ...for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to da...

Page 100: ...4 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in 203 x 254 mm 8 x 10 in Bypass Tray C5 envelope 162 x 229 mm 6 4 x 9 in C6 envelope 114 x 162 m...

Page 101: ...inting refer to Supported Paper Types and Weights for Automatic 2 Sided Printing Follow the guidelines for printing on glossy cardstock Do not open sealed packages of glossy cardstock until you are re...

Page 102: ...you select this paper setting you can change the paper size type and color when you load paper into the tray Dedicated If you select this paper setting you cannot change the paper size type and color...

Page 103: ...emove the tray from the printer pull out the tray until it stops lift the front of the tray slightly then pull it out 2 At the back of the paper tray press the paper lift tray down until it locks 3 Ad...

Page 104: ...g load letterhead paper face up with the top of the paper toward the back of the tray For 2 sided printing load letterhead and pre printed paper face down with the top edge feeding into the printer No...

Page 105: ...the current setting then select a new setting When you are finished touch OK 8 To change a paper tray to Dedicated mode a At the printer control panel press the Home button b Touch Device Paper Trays...

Page 106: ...ty of media types It is intended primarily for small quantity jobs that use special media To load paper in the bypass tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove...

Page 107: ...and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray Load hole punched paper with the holes to the left For 1 sided printing load letterhead o...

Page 108: ...a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the bypass tray icon To select a paper or envelope size touch the current size setting...

Page 109: ...ay until it stops lift the front of the tray slightly then pull it out 3 Configure the tray To compress the tray for shorter paper hold the back of the tray with one hand With the other hand press the...

Page 110: ...Print quality depends on the quality and construction of the envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store unuse...

Page 111: ...th guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge Flatten them to avoid jams 3 To load envelo...

Page 112: ...th the short edge going into the printer flaps down and flaps to the right Insert envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Insert the...

Page 113: ...in the print driver select Rotate Image 180 Degrees 4 If the control panel prompts you verify the size type and color on the screen If you are not prompted change the paper settings a At the printer c...

Page 114: ...iginal packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditi...

Page 115: ...ou verify the size type and color on the screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays m...

Page 116: ......

Page 117: ...0 Color Printer 117 User Guide This chapter includes General Precautions 118 Cleaning the Printer 119 Adjustments and Maintenance Procedures 129 Supplies 132 Managing the Printer 136 Moving the Printe...

Page 118: ...not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not des...

Page 119: ...ty Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge inspect inside the printer before closing the printer covers and doors Remo...

Page 120: ...se off the toner If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor CAUTION Be careful no...

Page 121: ...s keep the openings of the cartridge facing up Notes Be careful not to spill toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration...

Page 122: ...the cleaning rod from inside of the printer b Insert the cleaning rod into one of the four cleaning holes until it stops then move the rod in and out to the full extent two more times c Repeat the pro...

Page 123: ...ide 4 Insert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the cleaning rod is inserted fully a To lock the waste cartridge rotate the waste cartridge lo...

Page 124: ...ty Sensor If the print or color density is too light missing or the background is foggy clean the density sensor To clean the color toner density sensor 1 Power off the printer 2 Push down on the rear...

Page 125: ...clockwise c Grasp the handle of the waste cartridge then pull it out To prevent toner spills keep the openings of the cartridge facing up Notes Be careful not to spill toner when handling the waste ca...

Page 126: ...alfunction do not lay the waste cartridge on its side 4 Clean the color toner density sensor a Open the top cover b Grasp the handles on the top of the transfer belt then pull to remove it from the pr...

Page 127: ...reinsert the transfer belt into the printer e Close the top cover 5 Insert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the cleaning rod is inserted ful...

Page 128: ...Maintenance 128 Xerox VersaLink C400 Color Printer User Guide b Close the right side door 6 Close the rear door...

Page 129: ...other times as needed To perform a color registration adjustment 1 At the printer control panel press the Home button 2 Touch Device Support Color Registration 3 To perform an Automatic Color Registra...

Page 130: ...optimize To select a sample registration page for adjusting side 1 touch Adjusted Side then touch Side 1 To select a sample registration page for adjusting both sides touch Adjusted Side then touch Si...

Page 131: ...2 touch Adjusted Side then touch Side 2 6 To adjust the registration touch Lead Side Registration a To adjust the side to side registration for Side Registration touch Plus or Minus b To adjust the to...

Page 132: ...o ensure print quality the toner cartridge has been designed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality and printer reli...

Page 133: ...status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server When printer supplies near their replacement time warning alerts appear on the co...

Page 134: ...e an alert touch the toggle button 6 To exit the menu touch OK 7 To return to the Device screen touch the back arrow To check the supplies status and set up alerts using the Embedded Web Server refer...

Page 135: ...use a vacuum cleaner to remove spills Electric sparks inside the vacuum cleaner can cause a fire or explosion If you spill a large volume of toner contact your local Xerox representative WARNING Never...

Page 136: ...e Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually Refer to the System Administrator Guide for further information To view the bi...

Page 137: ...ional 550 Sheet Feeder is not fixed to the printer securely it can fall to the ground and cause injury Follow these instructions when moving the printer 1 Power off the printer then disconnect the pow...

Page 138: ...the drum cartridge and toner cartridges to prevent toner from spilling CAUTION Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agr...

Page 139: ...Xerox VersaLink C400 Color Printer 139 User Guide This chapter includes General Troubleshooting 140 Paper Jams 145 Print Quality Problems 159 Getting Help 166 8 Troubleshooting...

Page 140: ...trol panel press the Power Wake button For details refer to Powering On and Off the Printer The power cord is not plugged into the outlet correctly Power off the printer and plug the power cord secure...

Page 141: ...the Status LED is blinking amber follow the instructions on the control panel to clear the error If the error persists contact your Xerox representative The printer is out of paper Load paper into the...

Page 142: ...Network on page 34 Printing Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode For example the printer could be set to print on Heavyweight paper It takes more time...

Page 143: ...nting Your printer model is not configured with automatic 2 sided printing Ensure that your printer supports automatic 2 sided printing For details refer to Printer Configurations and Options on page...

Page 144: ...Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operate fo...

Page 145: ...rned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Power off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after t...

Page 146: ...ays use clean undamaged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill...

Page 147: ...ams from the Tray 1 Area 150 Clearing Paper Jams from the Tray 2 Area 153 Clearing Paper Jams from the Fuser Area 155 Clearing Paper Jams from the Bypass Tray To resolve the error that appears on the...

Page 148: ...k C400 Color Printer User Guide 3 Pull out Tray 1 until it stops 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper 6 Insert Tray 1 into the p...

Page 149: ...nsert the Bypass Tray completely into the printer 8 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color to...

Page 150: ...Paper Jams from the Tray 1 Area To resolve the error that appears on the control panel clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypass Tray...

Page 151: ...C400 Color Printer 151 User Guide 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper 6 Remove any crumpled paper from the tray and any remain...

Page 152: ...inserted into the printer 8 Insert the Bypass Tray completely into the printer 9 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the sa...

Page 153: ...To resolve the error that appears on the control panel clear all paper from the paper path 1 Pull out Tray 2 until it stops 2 To remove the tray lift the front of it slightly then pull it out of the p...

Page 154: ...aper the tray protrudes when it is inserted into the printer 5 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type...

Page 155: ...the Fuser Area To resolve the error that appears on the control panel clear all paper from the paper path 1 Push down on the rear door release and pull open the door 2 If paper is jammed in the Fuser...

Page 156: ...156 Xerox VersaLink C400 Color Printer User Guide 4 Remove any jammed paper from the back of the printer 5 Close the paper guide on the Fuser 6 Lower the green levers to their original position 7 Clos...

Page 157: ...th a clean lint free cloth moistened with water wipe the feed rollers until they are clean For details refer to Cleaning the Printer on page 119 Paper Misfeeds Probable Causes Solutions The paper is n...

Page 158: ...Guidelines for Printing Envelopes on page 110 Note When you load envelopes long edge feed ensure that you specify landscape orientation in the print driver Paper Jam Message Stays On Probable Causes...

Page 159: ...representative for details Notes To ensure consistent print quality the toner print drum cartridges for many devices are designed to cease functioning at a predetermined point Grayscale images printed...

Page 160: ...following Rough or porous paper Inkjet paper Non laser glossy or coated paper Paper that has been photocopied Paper that has been folded or wrinkled Paper with cutouts or perforations Stapled paper En...

Page 161: ...default setting on most printers Symptom Probable Causes Solutions Page Margins Are Inconsistent The image is not centered on the page or the margins are not consistent A paper registration adjustmen...

Page 162: ...e color registration For details see details refer to Color Registration on page 129 Stray black dots or white areas dropouts The paper is outside the recommended specification range Replace the paper...

Page 163: ...rify that the toner cartridges meet specifications and replace if necessary For details refer to Consumables on page 132 The paper is impeded in the paper path Remove any paper or debris from the pape...

Page 164: ...of the transfer belt Remove the paper or debris from the printer For assistance go to the Xerox Support website at www xerox com office VLC400support Slanted printing The paper guides in the trays are...

Page 165: ...ort Pages Repeating Defects 2 To determine the cause measure the distance between the print defects 28 mm 1 1 in Drum Cartridge 53 mm 2 1 in Drum Cartridge 75 mm 3 0 in Drum Cartridge 82 mm 3 2 in Fus...

Page 166: ...l panel at a time Viewing Current Errors on the Control Panel When an error condition occurs a message appears on the control panel to inform you of the problem Error messages warn you about printer c...

Page 167: ...ges on page 28 More Information You can obtain more information about your printer from these sources Resource Location Installation Guide Packaged with the printer Other documentation for your printe...

Page 168: ......

Page 169: ...r Printer 169 User Guide This appendix includes Printer Configurations and Options 170 Physical Specifications 172 Environmental Specifications 174 Electrical Specifications 175 Performance Specificat...

Page 170: ...t Resolution Standard mode 600 x 600 x 1 bit dpi Enhanced mode 600 x 600 x 8 bit dpi Paper Capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder Output Tray 150 sheets 550 sheets 550 sheets 250 sheets...

Page 171: ...fications Xerox VersaLink C400 Color Printer 171 User Guide Options and Upgrades Wireless network adapter 320 GB Hard Drive 550 Sheet Feeder Stand External Card Reader RFID Kit Foreign Device Interfac...

Page 172: ...ation with Optional 550 Sheet Feeder Width 491 mm 19 3 in 491 mm 19 3 in Depth 488 mm 19 2 in 488 mm 19 2 in Height 533 mm 21 in 671 mm 26 4 in Weight 25 8 kg 56 9 lbs 28 4 kg 62 6 lbs Standard Config...

Page 173: ...in Depth 1488 mm 58 6 in 1488 mm 58 6 in Height 733 mm 28 9 in 871 mm 34 3 in Clearance Requirements 733 m m 28 9in 400 m m 15 7in 1488mm 58 6in 400 m m 15 7in 991 m m 39 in 100 m m 3 9in 200 m m 7 9i...

Page 174: ...e Range 15 28 C 59 82 F Relative Humidity Operating Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 rel...

Page 175: ...irements for Imaging Equipment Network printer with automatic 2 sided printing and USB or network connectivity The ENERGY STAR Imaging Equipment Program is a team effort between United States European...

Page 176: ...nd USB or network connectivity This label distinguishes it as a device that satisfies Blue Angel criteria for environmental acceptability in terms of device design manufacture and operation For more i...

Page 177: ...ing are up to 36 ppm Print speeds are the same for color or black and white printing Several factors affect print speed Print mode The fastest print mode is Standard Paper size Letter 8 5 x 11 in prin...

Page 178: ......

Page 179: ...Xerox VersaLink C400 Color Printer 179 User Guide This appendix includes Basic Regulations 180 Copy Regulations 186 Safety Certification 189 Material Safety Data Sheets 190 B Regulatory Information...

Page 180: ...this equipment in a residential area is likely to cause harmful interference Users are required to correct the interference at their own expense If this equipment does cause harmful interference to r...

Page 181: ...this Xerox device If external radiation from ISM equipment interferes with this device contact your Xerox representative for assistance This is a class A product In a domestic environment this produc...

Page 182: ...ase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website www energystar gov...

Page 183: ...This device is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The transition time from Ready mode to Low Power mode can be set up to 60 minutes The default val...

Page 184: ...ionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden L rmemission Maschinenl rminformations Verordnung 3 GPSGV Der h chste Schalldruckp...

Page 185: ...any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user s autho...

Page 186: ...duce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For p...

Page 187: ...tes military discharge certificates may be photographed 9 Badges Identification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as FBI Trea...

Page 188: ...state other than Canada Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada Documents registers...

Page 189: ...y the following Agencies using the following safety standards Agency Standard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10...

Page 190: ...Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Su...

Page 191: ...Xerox VersaLink C400 Color Printer 191 User Guide This appendix includes All Countries 192 North America 193 European Union 194 Other Countries 196 C Recycling and Disposal...

Page 192: ...ated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and...

Page 193: ...ment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental prog...

Page 194: ...ctrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment y...

Page 195: ...ng For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the ite...

Page 196: ...Recycling and Disposal 196 Xerox VersaLink C400 Color Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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