Troubleshooting
Xerox
®
VersaLink
®
C400 Color Printer 157
User Guide
Troubleshooting Paper Jams
This section includes:
•
Multiple Sheets Pulled Together .............................................................................................................................. 157
•
Paper Misfeeds ................................................................................................................................................................ 157
•
Label and Envelope Misfeeds .................................................................................................................................... 158
•
Paper Jam Message Stays On ................................................................................................................................... 158
•
Jams During Automatic 2-Sided Printing .............................................................................................................. 158
Multiple Sheets Pulled Together
Probable Causes
Solutions
The paper tray is too full.
Remove some of the paper. Do not load paper past fill line.
The edges of the paper are not even.
Remove the paper, align the edges, and then reload it.
The paper is moist from humidity.
Remove the paper from the tray, and replace it with new dry paper.
Too much static electricity is present.
Try a new ream of paper.
Using unsupported paper.
Use only Xerox
®
-approved paper. For details, refer to
Supported Paper
on
page 98.
Humidity is too high for coated paper.
•
Feed paper one sheet at a time.
•
Try loading paper in the Bypass tray.
The feed rollers are dirty.
With a clean, lint-free cloth moistened with water, wipe the feed rollers
until they are clean. For details, refer to
Cleaning the Printer
on page 119.
Paper Misfeeds
Probable Causes
Solutions
The paper is not correctly positioned in
the tray.
•
Remove the misfed paper and reposition it properly in the tray.
•
Adjust the paper guides in the tray to match the size of the paper.
The paper tray is too full.
Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly
adjusted to the paper size.
Adjust the paper guides in the tray to match the size of the paper.
The tray contains warped or wrinkled
paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds, do not
use that paper.
The paper is moist from humidity.
Remove the moist paper and replace it with new, dry paper.
Using paper of the wrong size,
thickness, or type.
Use only Xerox approved paper. For details, refer to
Supported Paper
on
page 98.
The feed rollers are dirty.
With a clean, lint-free cloth moistened with water, wipe the feed rollers
until they are clean. For details, refer to
Cleaning the Printer
on page 119.
