Xerox Phaser 4500 Reference Manual Download

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Phaser™ 4500 Laser Printer

4-1

This section includes:

■

"Automatic Diagnostic Tools" on page 4-2

■

"Paper Jams" on page 4-3

■

"Print-Quality Problems" on page 4-24

■

"Maintenance" on page 4-30

■

"Front Panel Messages" on page 4-31

■

"Moving and Repacking the Printer" on page 4-36

■

"Additional Resources" on page 4-38

Note

For network troubleshooting, go to

Reference/Connections & Networks

on the

User

Documentation CD-ROM

Troubleshooting

Summary of Contents for Phaser 4500

Page 1: ...erensguiden Naslaggids Guia de refer ncia Gu a de referencia Referenzhandbuch Guida di riferimento Guide de r f rence PhaserTM 4500 l a s e r p r i n t e r ReferenceGuide www xerox com office 4500supp...

Page 2: ...n ITC Lubalin Graph ITC Mona Lisa ITC Symbol ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation Bernhard Modern Clarendon Coronet Helvetica New Cen...

Page 3: ...atures 1 10 Managing Your Printer 1 11 Printer s IP Address 1 11 CentreWare Internet Services IS 1 11 PhaserSMART 1 12 PrintingScout 1 12 Printer Settings 1 13 Accessing the Startup Page 1 13 Accessin...

Page 4: ...g Options 2 19 Setting Printing Options 2 19 Selecting Properties for an Individual Job Mac 2 23 Selecting Print Quality Modes 2 25 2 Sided Printing 2 26 Automatic 2 Sided Printing 2 26 Binding Prefer...

Page 5: ...r 2003 3 15 Preliminary Steps 3 15 Quick CD ROM Install Steps 3 15 Other Methods of Installation 3 16 Windows 2000 Windows XP Windows Server 2003 Troubleshooting TCP IP 3 18 Windows NT 4 x 3 20 Prelim...

Page 6: ...he Rear 4 3 Jam at the Exit and Jam at the Rear with Duplex Unit 4 5 Jam at the Exit Open Top Cover to Clear 4 7 Jam at the Tray 4 10 Jam at the Top Cover 4 14 Jam at the Duplex Unit 4 18 Jam at the S...

Page 7: ...4500 Laser Printer v A User Safety B Warranty C Printer Specifications English Only D Regulatory Information English Only E Material Safety Data Sheet English Only F Product Recycling and Disposal Eng...

Page 8: ...on All Rights Reserved 1 1 This section includes Printer Tour on page 1 2 Front Panel on page 1 5 Printer Drivers on page 1 9 Managing Your Printer on page 1 11 Printer Settings on page 1 13 Fonts on...

Page 9: ...ptional 500 Sheet Stacker Total paper capacity of 1800 sheets Accommodates a wide range of media types Wide variety of productivity features PhaserSMART online troubleshooting CentreWare IS provides a...

Page 10: ...4 On Off switch 5 Tray 2 6 Optional Tray 3 7 Optional Tray 4 8 Paper gauge 9 Print cartridge 10 Standard output tray 11 Optional 500 Sheet stacker 1 Parallel cable connection 2 Ethernet 10 100 Base T...

Page 11: ...50 Sheet tray Upgrade kit For more information on printer options and upgrades go to www xerox com office 4500supplies Resources You can obtain information regarding your printer and its capabilities...

Page 12: ...s on page 1 7 Sample Pages on page 1 8 Front Panel Features The front panel Displays the printer s operating status for example Printing Ready to Print printer errors and warnings Prompts you to load...

Page 13: ...reen Ready to print or Power Saver mode Blinking yellow Warning continues to print Blinking red Error condition Steady red Startup sequence 2 Graphic display shows status messages and menus 3 Back but...

Page 14: ...hen press the OK button to print Note Print the Menu Map to see other information pages available for printing Information Pages Your printer comes with a set of information pages that helps you solve...

Page 15: ...nformation pages available for printing Sample Pages Your printer comes with a set of sample pages which demonstrate different printer functions To print sample pages 1 At the printer s front panel se...

Page 16: ...urce Description Windows PostScript Driver CD ROM and Web The PostScript driver is recommended to take full advantage of your printer s custom features and genuine Adobe PostScript Default driver Wind...

Page 17: ...Macintosh OS 9 x1 Macintosh OS 10 x1 Separation Pages Cover Pages Pages per Sheet N Up Booklet 2 Sided Printing Edge to Edge Printing Image Smoothing 1 1 1 1 1 Scaling Mirror Images Watermarks Negati...

Page 18: ...es IS CentreWare IS is a printer management tool that helps users and administrators accomplish many tasks It is available on all networked printers With CentreWare IS you can Configure and manage mul...

Page 19: ...PhaserSMART from CentreWare IS To access PhaserSMART Technical Support through CentreWare IS 1 Launch your web browser 2 Enter your printer s IP address in the browser s Address field http xxx xxx xx...

Page 20: ...rmation pages menu To turn on off the Startup Page use either The printer s front panel CentreWare IS Using the Printer s Front Panel To turn on off the Startup Page 1 Select Printer Setup then press...

Page 21: ...follows 1 At the printer s front panel select Printer Setup then press the OK button 2 Select Printer Controls then press the OK button 3 Select Power Saver Timeout then press the OK button 4 Press t...

Page 22: ...ng Setup then press the OK button 3 Select Load Paper Timeout then press the OK button 4 Scroll to the desired timeout value The values None 1 3 5 or 10 minutes 1 hour or 24 hours indicate the length...

Page 23: ...Ware IS for tray selection Using CentreWare IS To select a default tray 1 Launch your web browser 2 Enter your printer s IP address in the browser s Address field http xxx xxx xxx xxx 3 Select Propert...

Page 24: ...the printer s front panel select Printer Setup then press the OK button 2 Select Paper Handling Setup then press the OK button 3 Select Tray Sequence then press the OK button 4 Scroll to the desired...

Page 25: ...own Arrow or Up Arrow button to increase or decrease the front panel contrast value The contrast values range from 1 brightest background light to 10 no background light 5 Press the OK button to save...

Page 26: ...as they will appear in your prints If you do not have ATM on your computer 1 Install it from the Printer Installer and Utilities CD ROM 2 Install the printer s screen fonts for your computer from the...

Page 27: ...ostScript or PCL font list from CenterWare IS 1 Launch your web browser 2 Enter your printer s IP address in the browser s Address field http xxx xxx xxx xxx 3 Select Properties 4 Select the Web Serve...

Page 28: ...ent fonts which are always available for printing downloadable fonts can be sent from your computer and stored in the printer s memory or on the printer s hard drive Note If you turn the printer off t...

Page 29: ...ad the Font Management Utility go to www xerox com office drivers and use the Key word search FMU Downloading Fonts from a Mac 9 x only Use the Apple Printer Utility to download fonts to the printer N...

Page 30: ...er Printer 1 23 7 Click Send to download the fonts in the list Note To remove downloaded fonts from the printer follow Steps 2 through 4 Click the Fonts drop down list select the font you want to remo...

Page 31: ...came with your printer Online form at www xerox com office 4500support Web link from the Printer Installer and Utilities CD ROM Registering your printer gives you access to Color Connection a great so...

Page 32: ...upported Papers on page 2 6 Basic Printing on page 2 11 Adjusting Printing Options on page 2 19 2 Sided Printing on page 2 26 Transparencies on page 2 28 Envelopes on page 2 31 Labels Index Cards and...

Page 33: ...you fail to do this print quality problems can occur and the fuser can be damaged Guidelines After loading any tray and adjusting the paper guides set the paper type and size as required at the front...

Page 34: ...to accommodate legal or US Folio legal 13 paper by moving the release tabs to the sides of the tray and pulling out on the front of the tray Contract the tray by moving the release tabs to the sides o...

Page 35: ...Load the paper transparencies or other specialty media in the tray Do not load paper above the fill line inside the tray 5 Slide the side guide firmly against the paper or other specialty media Paper...

Page 36: ...ng unsupported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in th...

Page 37: ...ts with your Phaser 4500 Laser Printer Paper and Media Sizes Input Output Paper Size Tray 1 Trays 2 4 Standard Tray 500 Sheet Stacker Letter 8 5 x 11 in A4 210 x 297 mm A5 148 x 210 mm A6 105 x 148 mm...

Page 38: ...Height 127 356 mm 5 0 14 0 in 148 356 mm 5 8 14 0 in 127 356 mm 5 0 14 0 in 140 356 mm 5 5 14 0 in Duplex 2 Sided Printing Width 90 216 mm 3 5 8 5 in 98 216 mm 3 9 8 5 in Same as Input Height 140 356...

Page 39: ...ltipurpose 4024 3Hole Letter 8 5 x 11 in 20 lbs 75 g m2 3R2193 Xerox Premium Multipurpose 4200 3Hole Letter 8 5 x 11 in 20 lbs 75 g m2 3R2641 Xerox Premium Multipurpose 4024 3Hole Letter 8 5 x 11 in 2...

Page 40: ...uld be reduced as much as possible It is recommended that you maintain constant temperatures and relative humidity Avoid light heat and dampness Avoid attics kitchens garages and basements for storing...

Page 41: ...on CD ROM Other media types can cause poor print quality increased paper jams or damage to your printer Following are examples of unacceptable paper Rough or porous media Paper that has been photocopi...

Page 42: ...the job to the printer from the application s Print dialog box For more information on paper types weights and sizes go to Reference Printing Supported Papers on the User Documentation CD ROM Loading...

Page 43: ...adjust the width and length guides 3 Extend the tray to accommodate legal or US Folio legal 13 paper by moving the release tabs to the sides of the tray and pulling out on the front of the tray Contr...

Page 44: ...ies or specialty media above the fill lines inside the tray Only use flat paper transparencies or specialty media If frequent jamming occurs with card stock or heavier paper that is less than 175 mm 7...

Page 45: ...0 Laser Printer 2 14 6 Insert the tray into the printer slot and push it completely to the back of the printer 7 Confirm or change the paper size and type when prompted by the front panel 4500 040 450...

Page 46: ...ely out of the printer 2 If loading paper having a different width or length adjust the width and length guides Caution If you change the type of paper in a tray you must change the paper type on the...

Page 47: ...he sides of the tray and pushing in the front of the tray 4 Load the paper transparencies or other specialty media in the tray Note Do not load paper transparencies or specialty media above the fill l...

Page 48: ...e tray into the printer slot and push it completely to the back of the printer 7 Set the paper size and type when prompted by the front panel Note For more information about printing options and other...

Page 49: ...d printer processing time The computer download time and printer processing time are affected by several factors including Printer memory Connection type network parallel or USB Network operating syst...

Page 50: ...From the popup menu select Printer Preferences or Properties 4 Make selections from the driver tabs See the Windows PostScript Driver Settings and Windows PCL Driver Settings tables for specific print...

Page 51: ...ion Cover Pages Print Quality Output Options tab Paper Destination Separation Pages Proof Saved Secure Printing End of Job Notification Troubleshooting tab PrintingScout Printer Information Pages Help...

Page 52: ...etup tab Paper Type Paper size Tray Selection Orientation Print on 1 Side or Print on 2 Sides Print Quality Output Options tab Separation Pages Cover Pages Proof Saved Secure Printing Windows PostScri...

Page 53: ...tes Proof Saved Secure Printing Separation Pages Troubleshooting tab PrintingScout Printer Information Pages Helpful Web Links Windows NT Page Setup tab Orientation Print on Both Sides Duplex Paper Qu...

Page 54: ...the Print menu screen to save the current printer settings You can create multiple presets and save each with its own distinctive name and printer settings To print jobs using specific printer setting...

Page 55: ...cumentation Folder Layout Pages per Sheet Border Print on Both Sides Save as File Format PostScript Level Data Format Font Inclusion Print Quality 600 x 600 dpi True 1200 x 1200 dpi Image Smoothing Jo...

Page 56: ...ialog box select Print Quality from the drop down list then select a print quality mode Mac OS X version 10 1 and higher driver In the Print dialog box select Image Quality from the drop down list the...

Page 57: ...printer driver to select Portrait or Landscape orientation for the images on the page When you print 2 sided jobs select the binding preference which determines how the pages turn To perform automati...

Page 58: ...Windows XP or Windows Server 2003 1 Select File then select Print 2 Click Properties 3 On the Layout tab in Print On Both Sides Duplex select Flip on Long Edge or Flip on Short Edge 4 Select number of...

Page 59: ...to jam Handle transparencies by the edges using both hands to avoid fingerprints and creases which can cause poor print quality Do not use transparencies with stripes on the side Change the paper typ...

Page 60: ...Insert the transparencies into the tray Note Do not load transparencies above the transparency fill line it may cause the printer to jam 3 Adjust the width and length paper guides to match the size o...

Page 61: ...ed is different than the paper size and type highlighted on the Front Panel a Select Change Paper Size then press the OK button b Select Auto Sensed Letter 8 5 x 11 in then press the OK button c Press...

Page 62: ...surface Remove air bubbles from the envelopes before loading by setting a heavy book on top of the envelopes If wrinkling or embossing problems occur use a different brand of envelopes made specifica...

Page 63: ...tray completely out of the printer 2 Insert the envelopes into the tray faceup with the flap of the envelope toward the left side of the tray 3 Adjust the paper guides to match the size of the envelo...

Page 64: ...oaded is different than the paper size and type highlighted on the Front Panel a Select Change Paper Size then press the OK button b Select Type of envelope w x h then press the OK button c Press the...

Page 65: ...o not use any labels or cards on a sheet where items are missing it may damage printer components Store unused labels or cards flat in their original packaging Leave the product inside the original pa...

Page 66: ...l press the OK button to accept the paper size and type highlighted on the Front Panel Follow these steps if the paper size and type loaded is different than the paper size and type highlighted on the...

Page 67: ...f the printer 2 Insert the labels into the tray with the side to be printed faceup with the top of the page toward the back of the tray 3 Adjust the width and length paper guides to match the size of...

Page 68: ...Paper Type then press the OK button e Select Labels then press the OK button to save your selection 6 In the printer driver select the appropriate tray or paper type For more information go to Refere...

Page 69: ...size and type loaded is different than the paper size and type highlighted on the Front Panel a Select Change Paper Size then press the OK button b Select Auto Letter 8 5 x 11 0 in then press the OK...

Page 70: ...Custom Size Paper in Tray 1 4 1 Pull the tray completely out of the printer Input Output Tray 1 Trays 2 4 Standard Tray 500 Sheet Stacker Simplex 1 Sided Printing Width 76 216 mm 3 0 8 5 in 98 216 mm...

Page 71: ...ecialty media above the fill lines inside the tray Only use flat paper transparencies or specialty media If frequent jamming occurs with card stock or heavier paper that is less than 175 mm 7 in long...

Page 72: ...on to change the width then press the OK button to save your change d Select Custom Height then press the OK button e Press the Down Arrow button to change the height then press the OK button to save...

Page 73: ...use as the source for the separation pages To specify separation pages in a supported driver Windows 98 Windows Me PostScript driver On the Output Options tab select the location of the separation pa...

Page 74: ...p down list When you print more than one page on a sheet you can also print a border around each page Windows 2000 Windows XP Windows Server 2003 PostScript driver On the Layout tab select the number...

Page 75: ...Windows Me PostScript driver On the Setup tab click More Layout Options then select Print as a Negative Image or Print as a Mirror Image Windows 2000 Windows XP Windows Server 2003 PostScript driver...

Page 76: ...ercent To select scaling in a supported driver Windows 98 Windows Me PostScript driver On the Setup tab click More Layout Options then specify the percentage to scale in the Percentage box Windows 200...

Page 77: ...page or every page in a document Print the watermark in the background Print the text of the watermark as an outline instead of filled text Note Not all applications support watermark printing To sel...

Page 78: ...irst page on paper from the specified tray First and Last Prints the first and last pages on paper from the specified tray For the back of your front cover to remain blank when 2 sided printing page t...

Page 79: ...y after the user name four digit password number and job name are entered at the printer s front panel The jobs are automatically deleted from the hard drive after printing Proof Print Prints only one...

Page 80: ...the OK button 3 Scroll to your User Name then press the OK button 4 Scroll to the number for the first digit of the numeric password then press the OK button to accept that digit 5 Repeat Step 4 for t...

Page 81: ...t your local reseller or visit the Xerox web site at www xerox com office 4500supplies Caution If you attempt to use a non Xerox print cartridge it may not fit properly in the printer If the cartridge...

Page 82: ...onnections and IP Address on page 3 2 Printer Management Software on page 3 10 Windows 2000 Windows XP and Windows Server 2003 on page 3 15 Windows NT 4 x on page 3 20 Windows 98 and Windows Me on pag...

Page 83: ...ction For information about setting up a cable or DSL connection for your printer go to www xerox com office infoSMART to view Document 33188 entitled Basic TCP IP Tutorial and Home Networking Guideli...

Page 84: ...n Setting a Static IP Address on Your Computer Windows 2000 Windows XP and Windows Server 2003 1 On the desktop right click My Network Places then click Properties 2 Right click Local Area Connection...

Page 85: ...nection The USB connection requires a standard USB cable This cable is not included with your printer and must be purchased separately Verify that you are using the correct USB cable for your connecti...

Page 86: ...intosh hard drive open the Applications folder then open the Utilities folder 3 Click the Add button 4 Select USB from the top drop down list 5 Select the printer in the printers window 6 Verify that...

Page 87: ...he printer then click Create to create the desktop printer For more information go to www xerox com office infoSMART to view Documents 2562 and 1886 Macintosh OS X 10 1 and Higher Macintosh OS X suppo...

Page 88: ...treWare Internet Services Auto IP Host Names Enabling DHCP on the Printer Verify that the printer s DHCP protocol is enabled by setting the front panel or using CentreWare IS Note To determine your pr...

Page 89: ...dress To use an IP host name for the printer the system administrator must configure one or more DNS servers and a local DNS domain name space database To set up the printer for DNS supply a maximum o...

Page 90: ...DHCP option to ON 7 To enable DDNS enter the following DDNS WINS settings information DDNS Set to ON Release Host Name Set to NO DDNS WINS Name Use the default name provided by Xerox or enter another...

Page 91: ...web browser CentreWare IS enables you to Receive printer status and manage printers independent of network servers and operating systems Define a link to your local web server s support page Access on...

Page 92: ...eb is a multi vendor printer management installation and troubleshooting application that can remotely manage install and troubleshoot printers on your network using a web browser Printers are found t...

Page 93: ...d vary depending on the protocol and print command used when each job was printed For example using NPRINT over NetWare provides the printer with the most information about the job being printed When...

Page 94: ...ct mail alert options 5 Click Save Changes For complete information about CentreWare IS Status Notification go to CentreWare IS Online Help Usage Profile Reports The printer generates reports accessed...

Page 95: ...n that allows system administrators to automatically track Xerox printer usage and obtain job accounting records The tool supports large networks with many users and printers Job accounting and printe...

Page 96: ...D ROM Install Steps or Other Methods of Installation for the installation method desired 4 Print the Configuration Page and keep it for reference Quick CD ROM Install Steps 1 Insert the Printer Instal...

Page 97: ...ement Software on the User Documentation CD ROM Microsoft TCP IP Protocol Note For Windows XP select Classic Look or the Windows XP procedures will not match the steps below To select Classic Look cli...

Page 98: ...ick Next 6 Select one of these options If the printer is not shared click Next If the printer is shared enter a Share Name check the Share box then click Next Printing a Test Page You are prompted to...

Page 99: ...inter ip address The printer s URL is displayed on the CentreWare IS IPP page in the Network Path field Windows 2000 Windows XP Windows Server 2003 Troubleshooting TCP IP Note For Windows XP select Cl...

Page 100: ...Local Area Connection then click Properties 3 Click the General tab View the list of installed network protocols to verify that TCP IP is installed For more information contact your network administra...

Page 101: ...ethods of Installation for the installation method desired 4 Print a Configuration Page and keep it for reference Quick CD ROM Install Steps 1 Insert the Printer Installer and Utilities CD ROM into th...

Page 102: ...User Documentation CD ROM Quick Install Steps Microsoft TCP IP Protocol Note This procedure is only performed by the system administrator 1 Right click the My Network Places icon on the desktop then c...

Page 103: ...hare box then click Next Printing a Test Page You are prompted to print a test page 1 Select one of these options Click Yes to print a test page then click Next Click No if you do not want to print a...

Page 104: ...ding on your driver 2 Verify that the client is logged into the network and printing to the correct print queue The user should also have access to the Phaser print queue Verifying Installation 1 Righ...

Page 105: ...inting a Test Page 1 Click the General tab 2 Click Print Test Page If the printer still does not print do one of the following Access PhaserSMART Technical Support on the Troubleshooting tab of your p...

Page 106: ...e of these options Proceed to Step 4 if you do not have a TCP IP address configured for your printer Proceed to Step 5 if you do have a TCP IP address configured for your printer 4 Do one of the follo...

Page 107: ...log box remains onscreen after you have completed Steps 1 6 click the Back button then click Select from the following discovered printers Follow the onscreen prompts to complete the installation proc...

Page 108: ...rinters on your local area network select Auto Printer Discovery then click Refresh The Xerox TCP IP Port Monitor searches the network for Xerox printers and displays them in a list Select your desire...

Page 109: ...To expand the search to other subnets click Advanced 7 Click OK 8 Click OK again to apply the changes Windows 98 and Windows Me Troubleshooting This troubleshooting section assumes you have completed...

Page 110: ...en the system is restarted return to this document 5 Click Start click Settings then click Printers The Printers window appears 6 Right click the printer icon then click Properties 7 Select the Detail...

Page 111: ...driver installed A working knowledge of the operating system System 9 0 or higher being used on the workstation Proper cabling to connect the printer to the network Quick CD ROM Install Steps 1 Insert...

Page 112: ...Open the Desktop Printer Utility This utility or an alias to it can be found in the PhaserTools folder 2 Click Printer LPR in Create Desktop then click OK 3 Click Change in the PostScript Printer Desc...

Page 113: ...eating a Desktop Printer with PhaserPort for Mac OS 1 Launch the PhaserPort Printer Tool 2 Enter the printer s IP address or DNS name in the Printer Internet Address field 3 Enter a name for the deskt...

Page 114: ...Print Center utility This utility is found in a directory called Utilities in the Applications directory 2 Select Add Printer then select LPR Printers Using IP from the pull down menu 3 Enter the pri...

Page 115: ...se steps only for Mac OS 9 1 Open the Chooser then click the LaserWriter driver 2 Do one of the following If the printer name appears your printer is communicating through the network You do not need...

Page 116: ...fy that EtherTalk is enabled If it is not enable it in the front panel then reset the printer b Print the Configuration Page and verify that EtherTalk is enabled c From the Configuration Page verify t...

Page 117: ...nel on the User Documentation CD ROM 2 View the Configuration Page then verify the following Novell enable is On Frame Type is correctly set 3 Install CentreWare DP on a Windows based workstation 4 Ru...

Page 118: ...e DP provides an additional tool to control how your printers are configured on a Novell NetWare network environment This tool is necessary for connecting a printer to more than one file server or que...

Page 119: ...d into the network and printing to the correct print queue 4 Verify that the user has access to the Phaser printer queue 5 Verify that the Phaser printer NetWare print queue exists is accepting jobs a...

Page 120: ...port 2 Print the Configuration Page from your printer For information about printing Configuration pages go to Reference Features Front Panel 3 Review the Connectivity Settings and verify these items...

Page 121: ...ify these items a The queue name of the Phaser printer is set to service If necessary create a new queue to test the printer b The Primary Server lists the server name on the Configuration Page Printi...

Page 122: ...lett Packard HP UX DEC UNIX Linux i386 Linux PPC SGI IRIX The following procedures enable you to connect your printer using any of the supported versions of UNIX or Linux listed above Quick Install St...

Page 123: ...Enter your printer s IP address in the browser s Address field http xxx xxx xxx xxx b Select Support c Click the PhaserSMART Diagnostic Tool link to access PhaserSMART Additional Resources Informatio...

Page 124: ...s on page 4 2 Paper Jams on page 4 3 Print Quality Problems on page 4 24 Maintenance on page 4 30 Front Panel Messages on page 4 31 Moving and Repacking the Printer on page 4 36 Additional Resources o...

Page 125: ...rvice Request with Xerox Customer Support To access PhaserSMART Technical Support 1 Go to www phaserSMART com 2 Enter your printer s IP address in the browser address window If you have other question...

Page 126: ...at the Rear with Duplex Unit on page 4 5 Jam at the Exit Open Top Cover to Clear on page 4 7 Jam at the Tray on page 4 10 Jam at the Top Cover on page 4 14 Jam at the Duplex Unit on page 4 18 Jam at t...

Page 127: ...ove the jammed paper Confirm that all paper fragments are removed 3 If you do not find jammed paper in Step 2 open the cover above the exit and pull the jammed paper completely out of the printer 4 Cl...

Page 128: ...ul Internet based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks English only Jam at the Exit and Jam at the Rear with Duplex Unit 1 Open the duplex u...

Page 129: ...ove the jammed paper Confirm that all paper fragments are removed 4 If you do not find jammed paper in Step 3 open the cover above the exit and pull the jammed paper completely out of the printer 5 Cl...

Page 130: ...serSMART com PhaserSMART is a powerful Internet based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks English only Jam at the Exit Open Top Cover to Cl...

Page 131: ...Paper Jams Phaser 4500 Laser Printer 4 8 2 Remove the jammed paper from the exit Confirm that all paper fragments are removed 3 Open the top cover 4 Close the top cover 4500 065 4500 039 4500 002...

Page 132: ...u have a stacker lower the stacker For additional information go to www phaserSMART com PhaserSMART is a powerful Internet based diagnostic tool that automatically delivers the latest support solution...

Page 133: ...he printer Note For all trays except Tray 2 pull out the specified tray and all trays above it For example if the jam is at Tray 3 pull out Trays 1 2 and 3 If you have a jam at Tray 2 pull out Tray 2...

Page 134: ...500 Laser Printer 4 11 2 Pull jammed paper from the printer tray slot 3 Remove crumpled paper from the tray 4 If you have a stacker remove paper from the stacker then lift the stacker 4500 046 4500 01...

Page 135: ...Paper Jams Phaser 4500 Laser Printer 4 12 5 Open the top cover 6 Remove the print cartridge 7 Remove the jammed paper Confirm that all paper fragments are removed 4500 101 4500 036 4500 009...

Page 136: ...ams Phaser 4500 Laser Printer 4 13 8 Insert the print cartridge 9 Insert the trays into the printer slot and push them completely to the back of the printer 10 Close the top cover 4500 035 4500 034 45...

Page 137: ...tion go to www phaserSMART com PhaserSMART is a powerful Internet based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks English only Jam at the Top Cov...

Page 138: ...00 Laser Printer 4 15 2 Open the top cover 3 Remove the print cartridge 4 Turn the green rollers to move the jammed paper out of the rollers then gently pull the jammed paper out of the rollers 4500 0...

Page 139: ...paper pull Trays 1 and 2 completely out of the printer 6 Turn the green rollers and remove the jammed paper Confirm that all paper fragments are removed 7 Insert the trays into the printer slot and p...

Page 140: ...top cover 10 If you have a stacker lower the stacker For additional information go to www phaserSMART com PhaserSMART is a powerful Internet based diagnostic tool that automatically delivers the lates...

Page 141: ...Phaser 4500 Laser Printer 4 18 Jam at the Duplex Unit 1 Open the duplex unit cover 2 Remove the jammed paper Confirm that all paper fragments are removed 3 Close the duplex unit cover 4500 008 4500 01...

Page 142: ...om PhaserSMART is a powerful Internet based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks English only Jam at the Stacker 1 Open the rear stacker cov...

Page 143: ...dditional information go to www phaserSMART com PhaserSMART is a powerful Internet based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks English only P...

Page 144: ...s the number of the tray specified on the front panel message displays verify that the paper size and type match the size and type of the paper in the tray If the paper size and type in the message ma...

Page 145: ...per Jams Phaser 4500 Laser Printer 4 22 5 If you have a duplex unit open the duplex unit cover 6 Open the rear cover Caution Be careful some components inside the rear cover may be hot 4500 008 4500 0...

Page 146: ...d 8 Close the rear cover 9 If you have a duplex unit close the duplex unit cover For additional information go to www phaserSMART com PhaserSMART is a powerful Internet based diagnostic tool that auto...

Page 147: ...s print quality problems can occur and the fuser can be damaged Diagnosing Print Quality Problems Caution Damage caused by using unsupported paper transparencies and other specialty media is not cover...

Page 148: ...onfiguration Page If the Configuration Page still is blank contact your Customer Support Center Black Prints The entire printed page is black 1 The print cartridge may be defective 2 Printable data fr...

Page 149: ...taminated with toner 3 The fuser may be defective 1 Replace the print cartridge 2 Print several blank sheets of paper to remove the toner accumulations 3 Replace the fuser in the maintenance kit Repet...

Page 150: ...mperature or humidity 4 The fuser may be defective 1 Replace the paper 2 Replace that paper with approved paper Make sure that the fuser temperature is set correctly for the paper type 3 Make sure tha...

Page 151: ...eplace the paper 2 Replace the paper 3 Replace the print cartridge Random or Spot Deletions Areas of the print are extremely light or missing 1 The paper may be in poor condition 2 The paper may be da...

Page 152: ...supply 1 Replace the print cartridge do not discard the packaging 2 If the problem continues then remove and repackage the new print cartridge 3 Reinstall the original print cartridge then replace th...

Page 153: ...n the front panel displays an error message that the supply is empty or at the end of its life For information about supplies go to www xerox com office 4500supplies Each supply includes installation...

Page 154: ...as fatal errors When the printer s front panel displays a fatal error message the LED blinks red A fatal error message replaces the status lines When an error occurs PrintingScout displays an instant...

Page 155: ...1 Open Duplex 2 Open the Rear Cover 3 Removed the jammed paper 4 Close the Rear Cover 5 Close Duplex Jam At Exit Open Top Cover To Clear 1 Remove the jammed paper from exit 2 Open the Top Cover 3 Clo...

Page 156: ...tacker tray and replace its contents Jam At Top Open Top Cover To Clear 1 Open the Top Cover 2 Remove the Print Cartridge 3 Turn the green rollers 4 If jam doesn t move remove Trays 1 2 5 Remove the j...

Page 157: ...he jammed paper 5 Close the Rear Cover Paper Size Jam Check Size And Open Duplex And Rear Cover To Clear 1 Check the paper tray guides 2 Check the tray paper size menus 3 Open Duplex 4 Open the Rear C...

Page 158: ...aper to use a paper size and type currently in the printer Standard Output Tray is Full Unload Paper Remove the paper from the indicated output tray Stacker Is Full Unload Paper Remove the paper from...

Page 159: ...unplug all cables and cords Always lift the printer from the designated lift points Do not place any food or liquids on the printer Failure to repackage the printer properly for shipment can result i...

Page 160: ...nt such as pushing the printer over a raised door threshold or across a parking lot can damage the printer Preparing the Printer for Shipment To transport the printer by vehicle the printer must be re...

Page 161: ...base used by Xerox Customer Support infoSMART Knowledge Base provides solutions for printer issues such as error codes print quality media jams software installation networking and more Go to www xer...

Page 162: ...o not use an extension cord or power strip Warning Avoid the potential of electrical shock by ensuring that the printer is properly grounded Electrical products may be hazardous if misused Do not plac...

Page 163: ...nd these covers Note Leave the printer on for optimum performance it does not pose a safety hazard The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into t...

Page 164: ...ees F to 95 degrees F 5 degrees C to 35 degrees C and a relative humidity range of 15 percent to 85 percent Printer Clearance Place the printer in an area where there is adequate space for ventilation...

Page 165: ...or supplied with the printer options and supplies Caution If you attempt to use a non Xerox print cartridge it may not fit properly in the printer If the cartridge does not fit properly the printer wi...

Page 166: ...cause personal injury Printing Safety Guidelines Wait 10 15 seconds between turning the printer off and on Keep hands hair neckties etc away from the exit and feed rollers Do not remove the paper sou...

Page 167: ...Phaser 4500 Laser Printer Copyright 2004 Xerox Corporation All Rights Reserved B 1 For warranty information regarding your Xerox printer go to www xerox com office 4500warranty Warranty...

Page 168: ...epth 465 mm 18 3 in Weight with 10K cartridge 21 KG 45 lbs Environmental Specifications Temperature Storage 20 to 40 C 4 to 104 F Operating 5 to 35 C 41 to 95 F Relative Humidity Storage 15 to 85 Oper...

Page 169: ...p to 36 pages per minute ppm Controller Specifications 400 MHz processor Memory 64 MB PC133 DRAM standard Upgradable to a maximum of 256 MB Page Description Languages PDL PCL Adobe PostScript 3 Fonts...

Page 170: ...t expressly approved by Xerox can affect the emission and immunity compliance and could void the user s authority to operate this product To ensure compliance use shielded interface cables A shielded...

Page 171: ...g Electrical Business Equipment EN 55022 1998 CISPR 22 Limits and Methods of measurement of radio interference characteristics of Information Technology Equipment Class B EN 61000 3 2 1995 A1 1998 A2...

Page 172: ...nor for the environment A signed copy of the Declaration of Conformity for this product can be obtained from Xerox Line voltage dips IEC 61000 4 11 1994 95 dip for cycle 50 Hz 30 dip for 25 cycles 50...

Page 173: ...E 1 For Material Safety Data information regarding your Phaser 4500 printer go to www xerox com office 4500msds For the Customer Support Center phone numbers see the information booklet entitled Tota...

Page 174: ...ation about Xerox environmental programs visit www xerox com environment html If your product is not part of the Xerox program and you are managing its disposal please note that the product may contai...

Page 175: ...list 1 20 software 3 10 tray sequence 1 17 tray settings 1 16 CentreWare MC 3 11 CentreWare Web 3 11 change load paper timeout 1 15 using CentreWare IS 1 15 change paper type 2 2 2 11 2 15 4 24 change...

Page 176: ...ype at the front panel 2 33 storage 2 31 wrinkling or embossing 2 31 Error 1 7 error 1 7 error messages 4 31 Ethernet connection 3 2 EtherTalk 3 30 protocol 3 2 exit cover opening 4 4 4 6 extension co...

Page 177: ...g at front panel 1 11 setting 3 2 setting manually at the front panel 3 3 setting static IP 3 3 3 4 J jam at exit 4 3 at rear 4 3 duplex unit 4 18 exit 4 7 exit with duplex 4 5 paper size 4 20 rear wi...

Page 178: ...ng 4 13 4 17 removing 4 12 4 15 print fonts from front panel 1 20 print icon 1 7 print job factors affecting 2 18 printer advanced setup for Novell NetWare 3 36 cleaning the outside 4 30 creating mult...

Page 179: ...es 2 25 Quick install steps Mac OS 9 3 31 Mac OS X version 10 1 3 33 Unix Linux 3 41 Windows 2000 Windows XP Windows Server 2003 3 15 Windows 98 Windows Me 3 26 Windows NT 4 x 3 20 Quick setup Novell...

Page 180: ...cover closing 4 8 4 13 4 17 opening 4 8 4 12 4 15 Total Satisfaction Guarantee 2 5 2 31 4 24 4 36 A 5 transparencies loading 2 28 printing from Trays 1 4 2 28 setting the front panel for Trays 2 3 or...

Page 181: ...non Xerox toner cartridge 2 50 A 4 using unsupported paper 2 5 4 24 W Warmup Mode 1 14 warning messages 1 7 4 31 warning symbols A 5 warnings 2 50 warranty B 1 watermarks 2 46 web links 4 38 Windows...

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Xerox Phaser 4500, Reference Manual

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