Xerox N2025/N2825 User Manual Download

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Chapter 5: Troubleshooting

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5-1

Troubleshooting

Before You Begin Troubleshooting ...................................... 5-2

Error Messages .................................................................. 5-4

Paper Jams ........................................................................ 5-5

What Causes a Paper Jam? ............................................. 5-5

Paper Jam Messages ....................................................... 5-5

Paper Jam While Feeding through Duplex Module ........... 5-7

Paper Jam While Exiting to Standard Output Bin ............. 5-8

Paper Jam While Feeding to Offset Catch Tray .............. 5-10

Paper Jam While Feeding from Tray 1 ........................... 5-12

Paper Jam While Feeding from 2,000 Sheet Feeder ........ 5-15

Paper Jam While Feeding from 500 Sheet Feeder ........... 5-18

Paper Jam While Printing .............................................. 5-23

Paper Jam Because of Mismatch between Expected and Actual
Size Fed ....................................................................... 5-26

Solving Printing Problems ................................................ 5-27

Solving Print Quality Problems ......................................... 5-31

Additional Sources of Troubleshooting Assistance ............. 5-39

Summary of Contents for N2025/N2825

Page 1: ...The Xerox DocuPrint N2025 N2825 Network Laser Printer User Guide...

Page 2: ...pany MS MS DOS Windows NT Microsoft LAN Manager Windows 95 and Windows 98 are trademarks of Microsoft Corporation Adobe and PostScript are trademarks of Adobe Systems Inc TrueType is a trademark of Ap...

Page 3: ...afety v Maintenance Safety vi Operational Safety vii Ozone Safety x Chapter 1 Getting to Know Your Printer 1 1 Introduction 1 2 Printer Features 1 3 Paper Handling 1 3 Connectivity 1 4 Page Descriptio...

Page 4: ...g Paper 2 7 Tray 1 2 or 3 2 7 Multi Bypass Feeder 2 16 Chapter 3 Printing 3 1 Introduction 3 3 Using the Printer Drivers 3 4 Installing the Printer Drivers 3 5 Configuring the Printer Drivers 3 5 Usin...

Page 5: ...4 1 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance Kit Items 4 6 Chapter 5 Troubleshooting 5 1 Before You Begin Troubleshooting...

Page 6: ...Problems 5 27 Solving Print Quality Problems 5 31 Additional Sources of Troubleshooting Assistance 5 39 Appendix A Printer Specifications A 1 Printer Specifications A 2 Appendix B Notices and Certifi...

Page 7: ...ety Notes Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continued safe operatio...

Page 8: ...y are as follows When used in a step the above symbols appear smaller but are of equal importance This symbol indicates particularly useful or helpful information about your printer This symbol indica...

Page 9: ...now whether an outlet is grounded ask an electrician to check the outlet Do not place the printer where people may step on the power cable Do not place objects on the power cable Do not obstruct the v...

Page 10: ...switch off the printer power immediately disconnect the power cable and call an authorized service representative The power cable is damaged or frayed Liquid is spilled into the printer The printer is...

Page 11: ...hazardous light the beam is totally enclosed during all modes of customer operation and maintenance When performing various operator functions you may see laser warning labels These labels are for the...

Page 12: ...f supplies that are not approved may cause poor performance and could create a dangerous condition Do not remove the covers or guards that are fastened with screws unless you are installing optional e...

Page 13: ...ble materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer options and supplies Place the printer in a...

Page 14: ...te strength for the weight of the machine The base printer weight without any packaging materials is 60 pounds 27 kg The printer is heavy Exercise care in moving or relocating the printer Follow the r...

Page 15: ...itch is not recommended Keep hands hair and neckties away from the exit feed rollers Do not remove a media tray while printing from that tray Do not open the covers while printing Do not switch off th...

Page 16: ...zone during normal operation The ozone produced is heavier than air and the quantity is dependent on print volume Providing the proper environmental parameters as specified in the Operational Safety s...

Page 17: ...3 Paper Handling 1 3 Connectivity 1 4 Fonts 1 5 Resolution 1 5 Page Description Languages 1 5 Print Speed 1 5 Printer Components 1 6 Base Configuration 1 6 Internal Components 1 7 Printer Options 1 8...

Page 18: ...the Quick Installation Guide that came with your printer and connect the necessary cables Your printer may also have one or more optional features installed First verify your exact equipment options...

Page 19: ...tion Selecting Print Media page 2 2 Paper Sources The standard multi bypass feeder functions as either a single sheet manual feed tray or a tray for up to 150 sheets Tray 1 is the standard 500 sheet i...

Page 20: ...n is available for your printer which enables duplex two sided printing on specific media types and sizes For information on supported media refer to Table 2 1 on page 2 4 For information on printing...

Page 21: ...mory optional Flash memory or the optional hard disk PostScript 3 contains 136 fonts of which 39 are resident in the printer The remaining fonts are available on the Product CD for downloading to syst...

Page 22: ...tput bin 2 Control Panel 3 Paper support and stopper 4 Multi bypass feeder shown closed 5 Tray 1 6 Paper amount indicator 7 Power switch Figure 1 2 Printer Components Rear View Rear View 1 Rear cover...

Page 23: ...nal Components Figure 1 3 Internal Components Front View Front View 1 Top cover shown open 2 Laser print cartridge accessed through top cover 3 Multi bypass feeder shown open Figure 1 4 Internal Compo...

Page 24: ...5 Printer Options Front View Front View 1 Offset Catch Tray 2 500 sheet feeder A3 Ledger as shown or A4 Letter shown as Tray 2 3 2 000 sheet feeder shown as Tray 3 Figure 1 6 Printer Options Rear Vie...

Page 25: ...ntation Printed Documentation Your printer was packaged with the following pieces of printed documentation Quick Install Guide which shows you how to get your printer up and running User Guide this bo...

Page 26: ...ooking for information as well as from page to page where information is cross referenced Simply move the cursor over a hypertext link and it changes to a pointing finger Then click on the link to jum...

Page 27: ...e detailed information Supplies Options Guide Printer Management Software CD User Guides are provided for each of the major printer management utilities Consult the booklet enclosed with the CD for mo...

Page 28: ...Printer Documentation 1 12 User Guide...

Page 29: ...Media 2 1 Loading Print Media C h a p t e r 2 Selecting Print Media 2 2 Storing Paper 2 6 Loading Paper 2 7 Tray 1 2 or 3 2 7 A4 Letter Size Tray 2 7 A3 Ledger Size Tray 2 10 2 000 Sheet Feeder 2 14 M...

Page 30: ...d output bins Media sizes that are shown as not supported may be printed as custom sizes if the dimensions fall within the ranges shown in Table 2 2 on page 2 5 Table 2 2 on page 2 5 describes the cus...

Page 31: ...at has already been printed on preprinted letterhead is allowed Wrinkled torn or bent paper Moist or wet paper Curled paper Paper with an electrostatic charge Glued paper Paper with special coating Pa...

Page 32: ...EF LEF LEF LEF Folio 8 5x13 SEF SEF SEF Legal 8 5x14 SEF SEF SEF Ledger 11x17 SEF3 SEF SEF Envelopes COM 10 4 125x9 5 Monarch 3 87x7 5 DL 110x220 mm C5 162x229 mm LEF 1 3 LEF 1 3 LEF 1 2 LEF 1 LEF 1 L...

Page 33: ...None 76 2 305 mm 3 12 in 76 2 305 mm 3 12 in 210 297 mm 8 27 11 69 in Length 98 4 216 mm 3 875 8 5 in 139 7 431 8 mm 5 5 17 in None 98 4 508 mm 3 875 20 in 98 4 508 mm 3 875 20 in 139 7 216 mm 5 5 8...

Page 34: ...timum print quality and trouble free printer options Store the paper on a flat surface in a relatively low humidity environment Avoid storing paper in such a way as to cause wrinkling bending curling...

Page 35: ...ull it out until it stops then gently remove it from the printer while lifting it up If you are replenishing paper of the same size there is no need to adjust the tray s length and width guides You ca...

Page 36: ...nted on facing up see illustration below for orientation of letterhead drilled paper transparencies and envelopes Make sure the paper is placed at the center of the tray under the retaining clips on b...

Page 37: ...idth To avoid misfeeds and jams make sure the stack is under the retaining clips on both sides and adjust the side guides to the paper size correctly 7 When the side guides are aligned adjust the leng...

Page 38: ...ly remove it from the printer while lifting it up If you are replenishing paper of the same size there is no need to adjust the tray s length and width guides You can therefore skip those steps that c...

Page 39: ...side to be printed on facing up see illustration below for orientation of letterhead transparencies and drilled paper Make sure the paper is placed at the center of the tray under the retaining clips...

Page 40: ...eeds and jams make sure the stack is under the retaining clips on both sides and adjust the side guides to the paper size correctly 8 When the side guides are aligned adjust the length guide to the pa...

Page 41: ...g Paper Chapter 2 Loading Print Media 2 13 11 Push the tray completely into the printer Make sure it is properly seated 12 When using large size media 1 Pull out the paper support 2 Lift up the stoppe...

Page 42: ...is completely lowered If you are replenishing paper of the same size there is no need to adjust the tray Skip to Step 3 2 Adjust the paper guides to the size of the paper by opening the release tabs a...

Page 43: ...ack of paper into the tray see illustration below for orientation of letterhead and drilled paper Make sure the stack does not exceed the maximum level indicator on the tray 1 Simplex orientation 2 Du...

Page 44: ...vy objects on it 2 If you intend to load envelopes postcards or other small size paper you need to extend the multi bypass feeder 1 Hold both sides of the multi bypass feeder where indicated 2 Gently...

Page 45: ...rations below for orientation of letterhead drilled paper transparencies and envelopes Be sure to insert the paper all the way in until it gently touches the stopper inside the printer Long Edge Feed...

Page 46: ...al position Hold both sides of the multi bypass feeder where indicated and push it straight back into the printer until it stops 6 the door can be closed when the media fits within the multi bypass fe...

Page 47: ...r Drivers 3 5 Using the Driver s Features 3 6 Using the PCL Driver 3 7 Paper Output 3 8 Document Options 3 12 Graphics Options 3 15 Watermarks 3 19 Overlays 3 20 Using the PostScript Driver 3 21 Paper...

Page 48: ...Keys 3 38 Menu Options 3 40 Printing a Password Job 3 55 Deleting a Password Job 3 56 Generating a Printer Report 3 57 Offsetting Output 3 58 Duplex Printing 3 59 Configuring Custom Paper Sizes 3 61...

Page 49: ...printer s Control Panel and using it to generate printer reports such as the Configuration Sheet Offsetting and duplicating Printing using custom paper size and special media such as heavier stock and...

Page 50: ...u are using and your operating system Your printer supports the PCL printer drivers listed in Table 3 1 and the PostScript printer drivers listed in Table 3 2 on page 3 5 To take full advantage of all...

Page 51: ...the driver s Printer Configuration tab If you are not certain which options your printer will support you can check by printing a Configuration Sheet at the printer s Control Panel as described in th...

Page 52: ...or other print media Select an output bin to which the print job will be delivered Select simplex or duplex operation if the duplex option is installed Select paper size orientation and media Select t...

Page 53: ...Selecting a tab changes the dialog window to display controls related to the selected tab The following is a general overview of the driver s features organized by its dialog window tabs For more com...

Page 54: ...h no user intervention needed Secure Print available when optional hard drive is installed Defers printing of a job until you enter the matching password on the Control Panel To use this feature enter...

Page 55: ...n the printer s Control Panel E g User selects three copies to print using proof print One copy is printed immediately without password for review When accepted user enters password at printer s contr...

Page 56: ...see the section Duplex Printing page 3 59 The options are Duplex Off Single sided printing This is the default setting Duplex with Short Edge Binding Double sided printing so that the pages turn about...

Page 57: ...this option when you want to print two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in...

Page 58: ...For more information on offsetting output see the section Offsetting Output page 3 58 Document Options When you select this tab you can set the finishing mode and margins Finishing Mode There are two...

Page 59: ...ith the first page as the right most page On a folded sheet of paper with two page images the horizontal distance from the fold to either page image is called the gutter The Gutter control allows you...

Page 60: ...e are Yes If you choose this option the printer defaults to HP compatible printable areas for each paper size which is approximately one sixth of an inch unprintable margins on all edges The applicati...

Page 61: ...Photographic Images the default setting Use this setting for printed images that you want to have a smooth realistic and photographic appearance It provides soft contrasts between various shades of g...

Page 62: ...t for each TrueType font contained on the page is sent down to the printer in an outline form Use this option if the document uses only a small number of TrueType fonts and you wish to optimize text p...

Page 63: ...available if you have selected the Raster setting in the Graphics Mode box as described under Graphics page 3 18 Use Printer TrueType Fonts Determines whether to use the TrueType fonts that reside on...

Page 64: ...sible as vector images and the rest as raster images With this setting it is not possible to print TrueType fonts as graphic images since TrueType fonts are vector images by default Raster When you se...

Page 65: ...be printed lighter XIE A smoothing algorithm applied to text and line art images in order to improve image quality Watermarks Use this feature when you want your output to contain background text ind...

Page 66: ...printer with the Overlay command and the printer will automatically print the letterhead on each page of your document Page overlays eliminate the need to download the same information more than once...

Page 67: ...ts the job with no user intervention needed Secure Print Defers printing of a job until you enter the matching password on the Control Panel It is only available when the optional hard drive is instal...

Page 68: ...password where each digit can be any numeric value between 0 and 7 Releasing the job at the printer is discussed in the section Printing a Password Job page 3 55 You can also choose to delete the job...

Page 69: ...ng Duplex with Short Edge Binding Double sided printing so that the pages turn about the shortest edge of the paper Duplex with Long Edge Binding Double sided printing so that the pages turn about the...

Page 70: ...this option when you want to print two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in...

Page 71: ...ts The optional Offset Bin which holds up to 500 sheets of paper with offset capability Refer to Table 2 1 on page 2 4 Use this feature available only when the optional Offset Catch Tray is installed...

Page 72: ...lable media The options are Use printer default Use whatever Paper Size Policy that has been set on the printer as its default This is the default paper size policy Generate error if paper not availab...

Page 73: ...of paper The printer will shrink the page images as needed and will arrange them on the paper most appropriately for the paper size and orientation You can also choose to print black borders around ea...

Page 74: ...setting is zero Reduce Enlarge This slider control makes the page image smaller or larger by adjusting the percentage from 25 to 400 The default is 100 The image is anchored in the upper left corner...

Page 75: ...eful for documents that have a substantial amount of dark background and or light text and images Note that excessive use of the Negative Image option can cause premature toner depletion and possible...

Page 76: ...o that the distinction between the pieces is maintained Colored text is also rendered as a pattern but the character is outlined Anything that is black in your document remains black and is not render...

Page 77: ...tion Table The Substitution Table helps you select a printer resident PostScript font that is the closest match for the True Type font being generated by the application Always Send to Printer This op...

Page 78: ...a for each pixel that makes up each character Large complex bit maps require considerably more memory and processing time than other formats TrueType Type 42 Scaleable vector based fonts developed by...

Page 79: ...the driver creates a file that is compatible with Adobe Document Structuring Convention ADSC In order to print a document to a DSC file you must specify a file name and specify FILE as the printer por...

Page 80: ...ing them to the printer Although this saves memory the job may take longer to print The default for this option is On Print Postscript Error Information If you choose this option the driver will print...

Page 81: ...ows you to print reports and password protected pages stored on the optional hard drive Figure 3 1 Control Panel1 1 The display 2 Online indicator light 3 Form Feed indicator light 4 Fault indicator l...

Page 82: ...display will show This message appears whenever the printer is online and ready to accept print jobs The display will also show when processing data and when waiting for more data It presents a hierar...

Page 83: ...ing for more data in order to continue processing the job and a 15 second timeout period has expired with no new data arriving in the input buffer This timeout applies to all ports When lit you can pr...

Page 84: ...If the printer is offline and in the menu system exits the menu system and brings the printer online Enter If the current display is a value for an item causes the value to be entered as the current...

Page 85: ...ing a numeric value increases the value by the step amount It is subject to auto repeat if held down by more than 1 second If not in the menu system and a paper mismatch condition does not exist this...

Page 86: ...ult settings a System Administrator s task specific details of the menu items and their values are contained in the System Administrator Guide on your product CD In addition the System Administrator G...

Page 87: ...Cancels the job currently printing Form Feed Causes a partial PCL page to be ejected when the Form Feed LED is on Restart Printer Re boots the printer as if the power was cycled but bypasses power on...

Page 88: ...which trays are used when more than one tray meets the size and type requirements Custom Size Defines the paper size that is to be used for formatting custom paper when a Tray Mode is set to Custom T...

Page 89: ...ts the point size of the default font in PCL when the default font already selected is a scalable proportional spaced font Symbol Set Sets the default font symbol set used in PCL Orientation Sets the...

Page 90: ...if the requested size and or type is not loaded Policy Timeout Directs the printer as to how long to wait before taking the action defined by the setting of the Page Policy item Print Quantity Sets m...

Page 91: ...ll Output Offset Enables or disables offsetting of output from alternating jobs Output Dest Sets the default paper output destination for PCL and PostScript jobs Print PS Errors Controls the use of th...

Page 92: ...ications through the parallel port Serial Menu Allows you to set options for the serial port connection and appears only if the optional serial port is installed Port Enable Enables or disables the se...

Page 93: ...out Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence USB PDL Sets the default emulation Page Description Language for the USB port Binar...

Page 94: ...emulation for the Ethernet DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enable Enables or disables the Ethernet NetBEUI interface NetBEUI PDL Sets the...

Page 95: ...Address Res is set to static Sub Net Mask Sets the four byte Sub Net Mask address This item appears only if the IP Address Res is set to static Default Gateway Sets the four byte Default Gateway addr...

Page 96: ...default emulation Page Description Language for the Token Ring DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enabl Enables or disables the Token Ring N...

Page 97: ...Sub Net Mask Sets the four byte Sub Net Mask address This item appears only if the IP Address Res is set to static Default Gateway Sets the four byte Default Gateway address This item appears only if...

Page 98: ...e PServer mode for the Novell protocol Frame Type Sets the frame type used for the Novell protocol Polling Interval Sets the rate in seconds at which the PServer issues polling requests for assigned q...

Page 99: ...Control Panel Menu Tree Test Print Prints a test pattern for analysis of print quality over the entire page intended for use by the service technician Disk Directory Prints a copy of the disk director...

Page 100: ...Menus to factory defaults Demo Mode Places the printer in demo mode Delete All Jobs Deletes all secure jobs from the hard disk and appears only if the optional hard drive is installed Disk Initialize...

Page 101: ...Panel press Menu Up or Menu Down until you see 2 Press Item Up or Item Down and you will see 3 Enter the job s numeric password and you will see 4 Press Enter to print all jobs OR Press Item Up or Ite...

Page 102: ...ter your job s numeric password and you will see 4 Press Value Up or Value Down and you will see 5 Press Enter to delete all jobs OR Press Item Up or Item Down to scroll through the jobs until the job...

Page 103: ...o PCL Font List PostScript Font List Menu Map Test Print Disk Directory if the optional hard drive is installed Fault History To print a report follow these steps 1 At the Control Panel press Menu Up...

Page 104: ...jobs and copies of the same print job To use the Offset Catch Tray submit your print jobs as usual refer to Table 2 1 on page 2 4 for supported media Output is directed to it by means of the Offset Bi...

Page 105: ...ed jobs Do not use envelopes postcards transparencies or label paper for duplex jobs To print duplex select it in your printer driver when you set printer properties for all jobs or when you print a d...

Page 106: ...de Figure 3 3 Duplex Orientation and Binding Settings Orientation Portrait Duplex Long Edge Bind Orientation Portrait Duplex Short Edge Bind Orientation Landscape Duplex Long Edge Bind Orientation Lan...

Page 107: ...he image correctly on the custom paper To print on custom size paper disable the printer s automatic paper size detection and paper size jam detection by setting the Tray Menu s Tray 1 Mode Tray 2 Mod...

Page 108: ...Letter size paper 2 Load the 6 x 7 paper in Tray 1 3 Set the Tray Menu MBF Size to Custom 4 Set the Custom Size to Letter 8 5 x11 5 Set the Tray Sequence item to value that does not include MBF or set...

Page 109: ...ed in the Tray Menu Each paper type has three temperature settings Normal High fuser temperature higher than normal Low fuser temperature lower than normal To print special media 1 Load the special me...

Page 110: ...for various media Media type Available Values Plain Normal High Low Preprinted Normal High Low Letterhead Normal High Low Prepunched Normal High Low Labels Normal High Low Bond Normal High Low Recycl...

Page 111: ...er 4 Maintaining the Printer 4 1 Maintaining the Printer C h a p t e r 4 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance Kit Item...

Page 112: ...atter in your printer See the System Administrator Guide on the product CD for procedures and cautions Cleaning the Printer For optimum performance do not place the printer near vents or dust producin...

Page 113: ...ng pages Do not expose the cartridge to direct sunlight or artificial light for more than 15 minutes Overexposure will permanently damage the photosensitive imaging drum Do not open the drum shutter s...

Page 114: ...dge follow these steps 1 Open the top cover 2 Lift out the used cartridge Wrap the used cartridge in its original packing and return it as per directions in the packaging 3 Remove a new cartridge from...

Page 115: ...pull the tape straight out horizontally If pulled at an angle the tape may break After pulling out the tape do not shake the cartridge or subject it to shocks 5 Holding the cartridge as shown lower it...

Page 116: ...tenance Kit includes the Bias Transfer Roller and the Fuser which are internal printer components that require replacement from time to time As these are more complex tasks that are not routinely perf...

Page 117: ...xiting to Standard Output Bin 5 8 Paper Jam While Feeding to Offset Catch Tray 5 10 Paper Jam While Feeding from Tray 1 5 12 Paper Jam While Feeding from 2 000 Sheet Feeder 5 15 Paper Jam While Feedin...

Page 118: ...ssues Also be sure to observe the safety guidelines and recommendations provided in the Safety Notes If your printer is not operating properly make sure that the following hardware and software issues...

Page 119: ...cover will prevent printing You can avoid these problems by regularly taking the following precautions Insert media trays properly and securely Keep covers securely closed Consumables An empty print c...

Page 120: ...esolve the fault Attention messages do not result in printer shutdown but warn of action that should be taken to avert a shutdown The two line display of the Control Panel provides information about t...

Page 121: ...printing resumes What Causes a Paper Jam Paper jams occur most often when The paper stock does not meet specification See Selecting Print Media page 2 2 The paper stock is in poor condition The printe...

Page 122: ...per jam has occurred while feeding from Tray 2 ACTION If Tray 2 is a 2 000 sheet feeder refer to Paper Jam While Feeding from 2 000 Sheet Feeder page 5 15 If Tray 2 is a 500 sheet feeder refer to Pape...

Page 123: ...l not to touch the fuser It becomes very hot from printing Clear Paper Path 2 Check and carefully pull out any jammed paper Close Covers 3 Close the rear cover 4 Check the Control Panel display If the...

Page 124: ...top cover all the way to the back until it stops Be sure to remove any paper that may be in the output bin Remove PrintCart Clear Paper Path 3 Pull out the laser print cartridge and set it down on a...

Page 125: ...the way into the printer 6 Close the top cover 7 Close the rear cover 8 Check the Control Panel display If the jam has been cleared and all covers are closed the Control Panel will display Processing...

Page 126: ...ear the jam Control Panel Message Corrective Action Offset Jam Open Rear Cover 1 Open the rear cover Be careful not to touch the fuser It becomes very hot from printing Open Offset Door Clear Paper Pa...

Page 127: ...ar cover 6 Check the Control Panel display If the jam has been cleared and all covers are closed the Control Panel will display Processing or Ready If a paper jam message remains there is still paper...

Page 128: ...er pull it out then gently remove it from the printer while lifting it up 2 If there is wrinkled paper in the tray remove it Lift Extend MBF Open Top Cover 3 Open the multi bypass feeder and extend it...

Page 129: ...r some other disposable material 6 Check the area where the laser print cartridge was located and remove any jammed paper Also remove any paper remaining behind the multi bypass feeder or in the Tray...

Page 130: ...it stops 10 Reinstall Tray 1 11 Check the Control Panel display If the jam has been cleared and all covers are closed the Control Panel will display Processing or Ready If a paper jam message remains...

Page 131: ...the 2 000 sheet feeder installed either as Tray 2 or Tray 3 Note the illustrations below show a feeder installed as Tray 2 but the procedure is the same for a feeder installed as Tray 3 Control Panel...

Page 132: ...Paper Jams 5 16 User Guide Open Rear TrayDr Clear Paper Path 3 Open the feeder s rear cover 4 Remove any jammed or wrinkled paper Control Panel Message Corrective Action...

Page 133: ...over 7 Check the Control Panel display If the jam has been cleared and all covers are closed the Control Panel will display Processing or Ready If a paper jam message remains there is still paper jamm...

Page 134: ...Feeder installed but the procedure is the same for a second feeder installed as Tray 3 Control Panel Message Corrective Action Tray 2 Jam Open Tray 2 or Tray 3 Jam Open Tray 3 1 Pull all trays comple...

Page 135: ...Paper Jams Chapter 5 Troubleshooting 5 19 4 Remove any jammed paper 5 Check inside the printer and remove any jammed paper 6 Close the feeder s rear cover Control Panel Message Corrective Action...

Page 136: ...d extend it 1 Hold both sides where indicated and tilt it up slightly 2 Gently lift up and pull out towards you until it stops 8 Open the top cover all the way to the back until it stops Be sure to re...

Page 137: ...surface covered with old newspaper or some other disposable material 10 Check the area where the laser print cartridge was located and remove any jammed paper 11 Reinstall the cartridge inserting its...

Page 138: ...t Tray 2 or Insert Tray 3 14 Reinstall all paper trays 15 Check the Control Panel display If the jam has been cleared and all covers are closed the Control Panel will display Processing or Ready If a...

Page 139: ...ive Action Paper Jam Open Top Cover 1 Open the top cover all the way to the back until it stops Lift Extend MBF or Lift Extend MBF Remove All Paper 2 Open the multi bypass feeder and extend it 1 Hold...

Page 140: ...a surface covered with old newspaper or some other disposable material 5 Check the area where the laser print cartridge was located and remove any jammed paper 6 Remove all paper 7 Reinstall the cartr...

Page 141: ...Manual Feed 9 Reload the multi bypass feeder Close Covers 10 Close the top cover 11 Check the Control Panel display If the jam has been cleared and all covers are closed the Control Panel will displa...

Page 142: ...ed for the job printing Check to make sure the multi bypass feeder size menu is correctly set Clear Paper Path 2 Carefully pull out any jammed paper 1 Open the lever on the side of the fuser 2 Pull th...

Page 143: ...nter is connected to is disabled enable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On If it is set to Off se...

Page 144: ...look right you may have An error in your command sequence operator A missing downloaded font A mismatched printer option against your host formatting Command errors may be identified by looking at yo...

Page 145: ...at a PostScript job was being sent Check your software to make sure the PostScript header file is being sent to the printer Set the PS Errors item in the System Menu to On and resend the job If an err...

Page 146: ...does not print and an error page was not printed the job may require additional memory See the Supplies Options Guide provided with your printer for ordering more memory For a PCL job do the following...

Page 147: ...t seem to fall under any of the cases listed in this table or if you are concerned about any other aspect of printer operation contact your customer support center Table 5 3 Print Quality Problems Pro...

Page 148: ...ived from computer Print a Test Print If the Test Print is normal check the following Interface cable between computer and printer Printer set up and application software If the Test Print is blank co...

Page 149: ...ed print deletions forming narrow lines running in the direction of paper movement Laser print cartridge not installed correctly Remove then reinstall the laser print cartridge Paper debris in laser p...

Page 150: ...r stock Vertical dark streaks Black lines running across the print in the direction of paper movement Defective laser print cartridge or the cartridge is at its end of life Replace the laser print car...

Page 151: ...r movement Contaminated paper path Print several blank sheets of paper to remove any toner accumulations Defective laser print cartridge or the cartridge is at its end of life Replace the laser print...

Page 152: ...r Guide on the Product CD for ordering and installation instructions Wrinkled prints Prints are wrinkled creased or torn Poor paper condition Inspect replace the paper stock Paper is damp Replace pape...

Page 153: ...ion Inspect replace the paper stock Paper is damp Replace the paper stock Random deletions Random light areas and deletions Poor paper condition Inspect replace the paper stock Paper is damp Replace t...

Page 154: ...nistrator Guide on the Product CD for a discussion of memory requirements Broken Page Page Too Complex The printed image is missing all of the image print after a straight line The printer tried to pr...

Page 155: ...you encounter an error message problem or print defect that you are unable to correct by using your User Guide or the On Line Help system you may need to contact your System Administrator or refer to...

Page 156: ...Additional Sources of Troubleshooting Assistance 5 40 User Guide...

Page 157: ...Appendix A Printer Specifications A 1 Printer Specifications A p p e n d i x A Printer Specifications A 2...

Page 158: ...minal Voltage 100 120 VAC or 220 240 VAC Nominal Frequency 50 Hz or 60 Hz Power Consumption Less than 1 1 kW during operation Power Saver mode operational after specified period of not printing 15 30...

Page 159: ...are Administration Software Unidirectional Windows Drivers Internet Printer Administration Embedded HTTP Server PostScript 3 Language Available Options 16 MB DIMM 32 MB DIMM 64 MB DIMM 8 MB Flash DIMM...

Page 160: ...Printer Specifications A 4 User Guide...

Page 161: ...ifications B 1 Notices and CertificationsA p p e n d i x B FCC Notices USA B 2 Radio Frequency B 2 Certifications Canadian B 4 60 HZ 115V B 4 European Markets B 5 CE B 5 EN55022 B 7 Safety Extra Low V...

Page 162: ...nterference will not occur in a particular installation If the equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on...

Page 163: ...modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interference use a properly shielded and grounded cable Use of a s...

Page 164: ...Certifications Canadian B 4 User Guide Certifications Canadian 60 HZ 115V The equipment is listed by the Underwriters Laboratories UL 1950 certified by Canadian Standards Association CSA22 2 No 950...

Page 165: ...ation of the laws of the Member States related to equipment designated for use within certain voltage limits Council Directive 89 336 EC approximation of the laws of the Member States related to elect...

Page 166: ...low this product to operate in proximity to Industrial Scientific and Medical ISM equipment the external radiation from the ISM equipment may have to be limited or special mitigation measures taken Ch...

Page 167: ...European Markets Appendix B Notices and Certifications B 7 EN55022 Configuration Specification Base Printer EN55022 B Base Printer with Token Ring EN55022 A...

Page 168: ...eet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party accessories attached to the system must...

Page 169: ...Appendix C Printer Options C 1 Printer Options A p p e n d i x C Optional Equipment C 2...

Page 170: ...on of each enhancement available The part number needed to place an order can be found on the Supplies Options Guide that came with the printer To order any of the equipment listed below see the separ...

Page 171: ...ly or be installed together with the optional 500 sheet paper feeder Offset Catch Tray Enables stacking of up to 500 sheets of paper with the ability to offset successive jobs or multiple copies withi...

Page 172: ...three configurations packaged in single units each 64 MB 32 MB 16 MB The printer utilizes industry standard DIMMs with the following specifications 162 pin 60 ns or faster DIMMs 32 bit wide non parit...

Page 173: ...Supported trays bins 2 4 B5 JIS size paper Dimensions 2 4 Supported trays bins 2 4 C CDs 1 9 1 11 Cleaning the printer 4 2 Collating output PCL jobs 3 11 PostScript jobs 3 24 Com10 size envelopes Dim...

Page 174: ...ted trays bins 2 4 F Flash memory C 4 Folio size paper Dimensions 2 4 Supported trays bins 2 4 Fonts 1 5 Fuser Location 1 7 H Hard Drive C 3 I Interface connectors Location 1 6 L Labels Sizes supporte...

Page 175: ...y 2 7 2 9 Multi bypass feeder 2 16 2 18 2 000 sheet feeder 2 14 2 15 Paper orientation A3 Ledger size tray 2 11 A4 Letter size tray 2 8 Multi bypass feeder 2 17 2 000 sheet feeder 2 15 Paper output 1...

Page 176: ...orted Trays Bins 2 4 Tray 1 Capacity 2 4 Location 1 6 Paper sizes supported 2 4 2 5 Tray 2 Capacity 2 4 Paper sizes supported 2 4 2 5 Tray 3 Capacity 2 4 Paper sizes supported 2 4 2 5 Troubleshooting...

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Xerox N2025/N2825, User Manual

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Summary of Contents for N2025/N2825

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