Xerox Instant Print Kiosk User Manual Download Page 78

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User Interface Error Message

Probable Causes

Solutions

your system administrator for
assistance.

• Device not able to detect

internet connectivity. Please
contact your System
Administrator for assistance.

system administrator, or refer to
the

System Administrator Guide

www.support.xerox.com

The Ethernet cable is connected to
the wrong port on the device.

Connect the Ethernet cable to the
correct port. For further
information, refer to the

System

Administrator Guide

www.

support.xerox.com

The Ethernet outlet is not live.

• Plug an alternate network

device into the Ethernet outlet
to check that the alternate
device is able to connect to the
network.

• Locate a live Ethernet port.

The device or User Interface
requires restarting.

Restart the machine and the User
Interface. For details, refer to

Powering On and Off the Kiosk

Unable to communicate with
payment server. Please ask for
assistance.

The User Interface requires
restarting.

Restart the User Interface. For
details, refer to

Powering On and

Off the Kiosk

Unable to check connectivity
configuration.

The device or User Interface
requires restarting.

Restart the device and the User
Interface. For details, refer to

Powering On and Off the Kiosk

• The device requires attention.

Please ask for assistance.

• The device requires attention.

We are unable to complete
your job at this time. Please
ask for asisstance to complete
your job, or select ‘Check Out’.

The device is experiencing a
system error and requires system
administrator intervention.

Contact the system administrator.

Any other User Interface error
message where a spinning wheel
displays for an extended period of
time.

The device or User Interface
requires restarting.

Restart the device and the User
Interface. For details, refer to

Powering On and Off the Kiosk

Xerox

Instant Print Kiosk

User Guide

Troubleshooting

Summary of Contents for Instant Print Kiosk

Page 1: ...VERSION 1 5 MAY 2019 702P06965 Xerox Instant Print Kiosk User Guide ...

Page 2: ...omedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint Logo are trademarks of Apple Inc Google Cloud Print web printing service Gmail webmail service and Android ...

Page 3: ...20 Document Feeder 21 User Interface Assembly 22 Office Finisher LX 23 Front Door Electronic Lock 24 Deactivating the Front Door Electronic Lock 24 Changing the Front Door Electronic Lock Pass Code 24 Powering On and Off the Kiosk 26 Powering On the Kiosk 27 Powering Off the Kiosk 28 Restarting the User Interface 29 Powering On the User Interface 30 Powering Off the User Interface 30 Services 31 I...

Page 4: ...erior 53 Cleaning the Printhead Lenses 54 Routine Maintenance 56 Replacing the Toner Cartridges 56 Replacing the Waste Toner Container 58 Replacing the Drum Cartridges 60 Replacing the Transfer Belt Cleaner 63 Replacing the Second Bias Transfer Roller 66 Replacing Staple Cartridges 68 Emptying the Hole Punch Waste Container 70 Ordering Supplies 73 Consumables 73 Routine Maintenance Items 73 Other ...

Page 5: ...05 Copy and Scan Problems 109 Fax Problems 110 Problems Sending Faxes 110 Getting Help 111 User Interface Messages 111 A Specifications 113 Kiosk Configurations and Options 114 Standard Features 114 Available Configurations 114 Options and Upgrades 114 Physical Specifications 116 Base Configuration 116 Configuration without Office Finisher LX 116 Clearance Requirements 116 Environmental Specificat...

Page 6: ... and Activation Time 123 Default Power Saver Settings 124 Eco Logo Certified to Office Machines CCD 035 124 Copy Regulations 125 United States 125 Canada 126 Other Countries 127 Safety Certification 128 Material Safety Data Sheets 129 C Recycling and Disposal 131 All Countries 132 North America 133 Other Countries 134 ...

Page 7: ...d to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox kiosk This chapter contains Notices and Safety 8 Electrical Safety 9 Operational Safety 11 Maintenance Safety 13 Kiosk Symbols 14 Environmental Health and Safety Contact Information 15 ...

Page 8: ...ety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product are verified using Xerox materials only WARNING Unauthorized alterations which can include the addition of new functions or connection of external devices can affect the product certification For details c...

Page 9: ...t of the kiosk is damaged If any of these conditions occurs do the following 1 Power off the kiosk immediately 2 Disconnect the power cords from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d S Sa af fe et ty y I In nf fo or rm ma at tiio on n Before operating your kiosk read the following instructions carefully For details contact your Xerox represe...

Page 10: ...cords when unplugging the power cords grasp the plug The electrical outlet must be near the kiosk and must be easily accessible The power cords are attached to the kiosk as plug in devices on the back of the kiosk If it is necessary to disconnect all electrical power from the kiosk disconnect the power cords from the electrical outlet For details refer to Powering On and Off the Kiosk E Em me er r...

Page 11: ... R Re elle ea as se e This kiosk produces ozone during normal operation The amount of ozone produced depends on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the kiosk in a well ventilated room For details in the United States and Canada go to www support xerox com K Kiio os sk k L Lo oc ca at tiio on n Place the kiosk on a level solid non...

Page 12: ...or waste cartridges into an open flame When handling cartridges such as toner cartridges avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge as doing so can increase the risk of skin or eye contact Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cove...

Page 13: ...ive or flammable when used on electromechanical equipment Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs refer to www support xerox com When installing the device in a hallway or similar restricted area additional space requirements can apply Ensure that you comply with all workspace safety regulations building codes and fire codes for...

Page 14: ...amage Hot surface on or in the kiosk Use caution to avoid personal injury Do not burn the waste toner container Do not expose the drum cartridge to light for more than 10 minutes Do not touch the drum cartridge Hot surface Wait the indicated time before handling Warning Moving parts Use caution to avoid personal injury 14 Xerox Instant Print Kiosk User Guide Safety ...

Page 15: ...d Safety in relation to this Xerox product and supplies contact the following customer help line United States and Canada 1 800 ASK XEROX 1 800 275 9376 For product safety information in the United States and Canada go to www support xerox com Xerox Instant Print Kiosk User Guide 15 Safety ...

Page 16: ......

Page 17: ...Features This chapter contains Parts of the Kiosk 18 Front Door Electronic Lock 24 Powering On and Off the Kiosk 26 Services 31 Information Pages 32 Logging In 33 Automatic Data Collection 34 Billing and Usage Information 35 More Information 36 ...

Page 18: ... ew w 1 Leveler Foot 2 Tray 5 3 USB Port 4 Lint Free Cloth Compartment 5 Document Feeder 6 Document Glass 7 Credit Card Reader 8 User Interface Touch Screen 9 Front Cover 10 Trays 1 4 11 Optional Front Door 18 Xerox Instant Print Kiosk User Guide Features ...

Page 19: ... USB Memory Port for service only 5 Ethernet Connection 6 Door D Release Lever 7 Door A Release Lever 8 Door B Release Lever 9 Door C Release Lever Note Ensure that the rear right cover is attached When connecting an interface cable open the rear right cover Xerox Instant Print Kiosk User Guide 19 Features ...

Page 20: ...s s 1 Second Bias Transfer Roller 2 Fuser Assembly 3 Drum Cartridge Release Lever 4 Toner Cartridges 5 Main Power Switch 6 Transfer Belt Cleaner 7 Waste Container 8 Drum Cartridges 9 Drum Cartridge Cover 20 Xerox Instant Print Kiosk User Guide Features ...

Page 21: ... um me en nt t F Fe ee ed de er r 1 Confirmation Indicator 2 Top Cover 3 Document Guides 4 Document Feeder Tray 5 Document Output Tray 6 CVT Glass 7 Document Glass Xerox Instant Print Kiosk User Guide 21 Features ...

Page 22: ...screen USB port and the Credit Card Reader The UI Assembly Displays the current operating status of the kiosk Provides access to copy print scan and fax features Provides access to information pages Prompts you to load paper replace supplies and clear paper jams Displays errors and warnings Connects to a USB Flash drive for scan and print access 22 Xerox Instant Print Kiosk User Guide Features ...

Page 23: ... L LX X 1 Front Transport Cover 2 Hole Punch Waste Container optional 3 Hole Punch Unit optional 4 Finisher Top Cover 5 Right Tray 6 Staple Cartridge 7 Finisher Front Cover 8 Office Finisher LX Xerox Instant Print Kiosk User Guide 23 Features ...

Page 24: ... is strongly recommended that you change the pass code For details refer to Changing the Front Door Electronic Lock Pass Code 4 To reactivate the lock close the front door The lock reactivates automatically C Ch ha an ng giin ng g t th he e F Fr ro on nt t D Do oo or r E Elle ec ct tr ro on niic c L Lo oc ck k P Pa as ss s C Co od de e To change the front door electronic lock pass code 1 Touch the...

Page 25: ...Note It is recommended that you record the new pass code as you cannot deactivate the lock without it Xerox Instant Print Kiosk User Guide 25 Features ...

Page 26: ...itch controls power to the kiosk electronic components and when powered off initiates a software controlled shutdown The secondary power switch is located behind a clear plastic door in area F Area F is located above the front cover The preferred method to power on and power off the kiosk is to use the secondary power switch Caution To prevent a kiosk malfunction or damage to the internal hard dri...

Page 27: ... 1 if installed then open the front cover 2 2 Power on the main power switch 3 Power on the secondary power switch Note The secondary power switch is located behind a clear plastic door 4 Close the front cover 1 then close the front door 2 if installed Xerox Instant Print Kiosk User Guide 27 Features ...

Page 28: ...a cable or move the kiosk power off both power switches 1 Ensure that there are no jobs in the queue 2 Open the front door if installed 3 Power off the secondary power switch then wait 10 seconds before proceeding Note The secondary power switch is behind a clear plastic door in area F 4 Open the front cover 2 28 Xerox Instant Print Kiosk User Guide Features ...

Page 29: ...k plunger switch To locate the plunger switch from the front of the device reach under the left front area of the User Interface 3 To restart the User Interface choose an option Press in and hold the plunger switch for 10 seconds then release the plunger switch Press in and hold the plunger switch for 2 seconds then release the plunger switch At the touch screen touch Restart The User Interface po...

Page 30: ... User Interface powers on 4 If installed close the optional front door P Po ow we er riin ng g O Of ff f t th he e U Us se er r I In nt te er rf fa ac ce e 1 If installed open the optional front door 2 To power off the User Interface perform the following a To locate the kiosk plunger switch from the front of the device reach under the left front of the User Interface b Press in and hold the plung...

Page 31: ...the Quick Start Guide at www support xerox com Note For faxing system administrator login credentials are required to enable and configure the feature For details refer to the System Administrator Guide at www support xerox com Xerox Instant Print Kiosk User Guide 31 Features ...

Page 32: ...n pages stored on its internal hard drive Information pages include configuration and demonstration pages For details about printing information pages refer to the System Administrator Guide at www support xerox com 32 Xerox Instant Print Kiosk User Guide Features ...

Page 33: ...e 1 From the left edge of the kiosk touch screen swipe from left to right 2 From the Access menu touch Device Login 3 For UserID type admin For Password type the kiosk user interface password Note For the default kiosk user interface password refer to the Welcome letter that you received when the kiosk was installed The Device menu appears A Ac cc ce es ss siin ng g D De ev viic ce e M Ma an na ag...

Page 34: ...billing supply replenishment or product improvement Automatically transmitted data can include product registration meter read supply level kiosk configuration and settings software version and problem or fault code data Xerox cannot read view or download the content of documents saved or printed on your kiosk or any of your information management systems 34 Xerox Instant Print Kiosk User Guide Fe...

Page 35: ...formation appears on the Billing Information screen The impression counts shown are used for billing Note To view billing and usage information refer to the System Administrator Guide at www support xerox com Xerox Instant Print Kiosk User Guide 35 Features ...

Page 36: ...page at www support xerox com W We ellc co om me e C Ce en nt te er r If you need assistance during or after kiosk installation visit the Xerox website for online solutions and support at www support xerox com If you require further assistance contact the Xerox Welcome Center for the United States and Canada at 1 800 835 6100 If a local Xerox representative telephone number was provided during kio...

Page 37: ...oward the rear of the kiosk The serial number starts with the letters DZK 1 To open door A perform the following a Open tray 5 as shown 1 b While lifting the release lever 2 open door A 3 2 On a metal plate toward the rear of the kiosk locate the kiosk serial number 3 Before contacting Xerox for assistance record the serial number 4 Close door A and tray 5 Xerox Instant Print Kiosk User Guide 37 F...

Page 38: ......

Page 39: ...Xerox Instant Print Kiosk User Guide 39 3 Paper and Media This chapter contains Supported Paper 40 Loading Paper 43 ...

Page 40: ...ne es s Do not overfill the paper trays Do not load paper above the maximum fill line in the tray Adjust the paper guides to fit the paper size Fan paper before loading it in the paper tray If excessive jams occur use paper or other approved media from a new package P Pa ap pe er r T Th ha at t C Ca an n D Da am ma ag ge e Y Yo ou ur r K Kiio os sk k Some paper and other media types can cause poor...

Page 41: ... storing paper in attics kitchens garages or basements These spaces tend to collect moisture and can be damp Store paper flat on pallets cartons shelves or in cabinets Avoid food or drinks in the area where you store or handle paper Do not open sealed packages of paper until you are ready to load them into the kiosk Leave stored paper in the original packaging The paper wrapper protects the paper ...

Page 42: ...d 11 x 17 in Trays 3 and 4 of the High Capacity Tandem Tray Module Letter 8 5 x 11 in S Su up pp po or rt te ed d P Pa ap pe er r S Siiz ze es s a an nd d W We eiig gh ht ts s f fo or r A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Standard North American Sizes Letter 8 5 x 11 in Legal 8 5 x 14 in Tabloid 11 x 17 in Paper weights from 60 g m through 256 g m can be used for a...

Page 43: ...stem Administrator Guide at www support xerox com Note The Xerox Instant Print Kiosk supports various paper and other media types For details refer to Supported Paper L Lo oa ad diin ng g P Pa ap pe er r iin n T Tr ra ay ys s 1 1 4 4 1 Open the front door if installed 2 Pull out the tray until it stops 3 Remove any paper that is a different size or type than the paper to be used 4 To move out the ...

Page 44: ...possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 6 Load paper in the tray Do one of the following actions For long edge feed insert letterhead and pre printed paper facing down with the top edge toward the front Load hole punched paper with the holes to the left 44 Xerox Instant Print Kiosk User Guide Paper and Media ...

Page 45: ...edge to the left Load hole punched paper with the holes toward the rear of the kiosk Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams 7 Adjust the length and width guides to fit the paper Xerox Instant Print Kiosk User Guide 45 Paper and Media ...

Page 46: ...te If you load non default media into any of the paper trays you must identify the media size and type at the user interface For details refer to the System Administrator Guide at www support xerox com 46 Xerox Instant Print Kiosk User Guide Paper and Media ...

Page 47: ...Xerox Instant Print Kiosk User Guide 47 4 Maintenance This chapter contains General Precautions 48 Cleaning the Kiosk 49 Routine Maintenance 56 Ordering Supplies 73 ...

Page 48: ...ned with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your kiosk WARNING Internal parts of the kiosk can be hot Use caution when doors and covers are open Do not place anything on top of the kiosk Do not leave the covers and doors open for any length of time ...

Page 49: ...treaks smears and other marks that transfer from the glass while scanning documents 1 Use a lint free lightly dampened cloth Clean the document glass and the CVT glass to its left Note There is a lint free cloth stored in a compartment on the underside of the document feeder 2 Use a lint free cloth and Xerox Cleaning Fluid to clean the underside of the document cover and the document feeder Xerox ...

Page 50: ...e print quality For best performance clean the document feed rollers once a month 1 Lift the lever and open the top cover of the document feeder 2 While turning the rollers wipe them with a clean lint free cloth moistened with water Caution Do not use alcohol or chemical cleaners on the document feed rollers 50 Xerox Instant Print Kiosk User Guide Maintenance ...

Page 51: ...de of the document cover The assembly consists of the mirrored glass strip a metal strip a white plastic strip and rollers To ensure the best image quality when scanning or making 2 sided copies clean all parts of the assembly To clean the second side scanning lens assembly 1 To access the second side scanning lens assembly lower the lever under the left side of the document cover 2 To separate th...

Page 52: ...t of neutral detergent Then wipe them dry with a soft cloth Caution To prevent damage to the film around the glass do not press heavily on the mirrored glass 4 Return the document cover to its original position ensuring the lever is locked in place If you touch the document cover with your bare hands clean the cover before closing the document feeder 52 Xerox Instant Print Kiosk User Guide Mainten...

Page 53: ...ser Interface UI free from dust and dirt 1 To remove fingerprints and smudges clean the User Interface with a soft lint free cloth 2 Use a soft lint free cloth to clean the outside of the output tray paper trays and other exterior areas of your kiosk Xerox Instant Print Kiosk User Guide 53 Maintenance ...

Page 54: ...kiosk is copying or printing 1 Open the front door 1 and the front cover 2 2 Turn the belt tension lever to the left 3 Pull the drum cartridge cover down until it clicks into the open position 4 Each of the four printheads has its own cleaning tool Slowly pull the LED printhead cleaner out until you can see the three dots Note The LED printhead cleaner does not detach from the kiosk 54 Xerox Insta...

Page 55: ...il it stops 6 Repeat Step 4 and Step 5 for each printhead 7 Close the drum cartridge cover 8 Turn the belt tension lever to the right to return it to the locked position 9 Close the front cover 1 and the front door 2 Xerox Instant Print Kiosk User Guide 55 Maintenance ...

Page 56: ...n Do not perform this procedure when the kiosk is copying or printing 1 Open the front door 1 and the front cover 2 2 Place your fingers under the lip of the toner cartridge then pull the toner cartridge straight out of the kiosk 3 Remove the new toner cartridge from the packaging Tilt the cartridge up and down then left and right 10 times 56 Xerox Instant Print Kiosk User Guide Maintenance ...

Page 57: ...th the arrow facing up then push the cartridge in slowly until it stops 5 Push gently on the toner cartridge to ensure that it is seated 6 Close the front cover 1 and the front door 2 Xerox Instant Print Kiosk User Guide 57 Maintenance ...

Page 58: ... cleaner can cause a fire or explosion WARNING If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor Caution Do not perfo...

Page 59: ...e For details on waste toner container disposal refer to Recycling and Disposal 6 Hold the left side of the new waste toner container and slide it into the kiosk until it clicks 7 Clean the printhead lenses For details refer to Cleaning the Printhead Lenses 8 Close the front cover 1 and the front door 2 Xerox Instant Print Kiosk User Guide 59 Maintenance ...

Page 60: ...aution Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting Do not touch or scratch the surface of the drum 1 Open the front door 1 and the front cover 2 2 Turn the belt tension lever to the left 3 Pull the drum cartridge cover down until it clicks into the open position 60 Xerox Instant Print Kiosk User Guide Maintenance ...

Page 61: ...vailable for more information go to www support xerox com 5 Remove the packing material from the end of the new drum cartridge 6 Rest the new cartridge along with its black plastic protective shield in the cartridge slot Make sure to load the cartridge in the direction of the arrow on the top of the shield 7 With the guides inserted in the slot remove the black paper sheet by pulling it in the dir...

Page 62: ...ps 11 Carefully remove the protective shield 12 Push the drum cartridge until it stops 13 Close the drum cartridge cover 14 To return the belt tension lever to the locked position turn it to the right 62 Xerox Instant Print Kiosk User Guide Maintenance ...

Page 63: ...a an ne er r A message appears on the User Interface UI when you must replace the transfer belt cleaner Caution Do not perform this procedure when the kiosk is copying or printing 1 Open the front door 1 and the front cover 2 2 Turn the orange lever to the right to unlock the belt cleaner 3 Turn the orange knob counterclockwise until it releases Xerox Instant Print Kiosk User Guide 63 Maintenance ...

Page 64: ...toner can spill 5 Remove the new transfer belt cleaner from the packaging Retain the packaging 6 Place the used transfer belt cleaner in the plastic bag 7 Remove the protective cover from the new transfer belt cleaner Caution Do not touch the surface of the transfer belt cleaner Doing so can deteriorate image quality 64 Xerox Instant Print Kiosk User Guide Maintenance ...

Page 65: ...e assembly straight into the opening until it stops 9 Push the orange knob in then turn it clockwise until snug 10 Turn the orange lever to the left to lock the belt cleaner 11 Close the front cover 1 and the front door 2 Xerox Instant Print Kiosk User Guide 65 Maintenance ...

Page 66: ...ay 5 lower the tray 1 b While lifting the release lever 2 open the top left cover A as shown 3 WARNING The area around the fuser can be hot To avoid injury use caution Caution Do not touch the transfer belt Touching the belt can reduce image quality or damage the transfer belt Do not touch the transfer roller Touching the roller can reduce image quality 2 Remove the new transfer roller from the pa...

Page 67: ...e direction shown 4 Lift the used transfer roller out of the kiosk Note Do not touch any toner adhering to the transfer roller 5 Place the used transfer roller in the plastic bag Xerox Instant Print Kiosk User Guide 67 Maintenance ...

Page 68: ...into place 3 7 Remove the protective cover from the transfer roller 8 Close door A then close tray 5 R Re ep plla ac ciin ng g S St ta ap plle e C Ca ar rt tr riid dg ge es s A message appears on the User Interface UI when a staple cartridge is empty 68 Xerox Instant Print Kiosk User Guide Maintenance ...

Page 69: ...le the kiosk is copying or printing 1 Open the finisher door as shown 2 Reach into the finisher cabinet and pull the stapler toward you until it stops 3 Push the stapler to the right as shown 4 Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it 5 Remove any loose staples or other debris from inside the finisher Xerox Instant Print Kiosk User Guide 69 Maintena...

Page 70: ...ip the staple cartridge by the orange handle and insert it into the stapler until it clicks to lock in place 9 Close the finisher front door E Em mp pt ty yiin ng g t th he e H Ho olle e P Pu un nc ch h W Wa as st te e C Co on nt ta aiin ne er r For models with a hole punch when the hole punch waste container is full a message appears on the User Interface UI 70 Xerox Instant Print Kiosk User Guid...

Page 71: ...f ff fiic ce e F Fiin niis sh he er r L LX X WARNING Do not perform this procedure while the kiosk is copying or printing 1 Open the front door if installed 2 Lift the finisher transport top cover then open the front transport cover 3 Pull out the hole punch waste container Xerox Instant Print Kiosk User Guide 71 Maintenance ...

Page 72: ... 5 Insert the container and slide it all the way into the finisher 6 Close the finisher front transport cover then close the top cover 7 Close the front door if installed 72 Xerox Instant Print Kiosk User Guide Maintenance ...

Page 73: ...Note Each routine maintenance item includes installation instructions O Ot th he er r S Su up pp plliie es s Other supplies are items required for options on certain kiosk configurations or accessories but are not required for daily kiosk use Other supplies for this kiosk include the following Staple Refills for the Office Finisher LX Staple Cartridge for the Office Finisher LX Drum Cartridge W Wh...

Page 74: ...ies recycling programs go to www support xerox com Supplies include a prepaid return label Be sure to use the label to return used components in their original boxes for recycling M Mo ov viin ng g t th he e K Kiio os sk k Always turn off the kiosk and wait for the kiosk to shut down Switch off the kiosk For information refer to Powering On and Off the Kiosk Disconnect the power cords from the bac...

Page 75: ...Xerox Instant Print Kiosk User Guide 75 5 Troubleshooting This chapter contains General Troubleshooting 76 Jams 83 Print Quality Problems 104 Copy and Scan Problems 109 Fax Problems 110 Getting Help 111 ...

Page 76: ...e User Interface If you cannot resolve a problem by restarting the kiosk refer to the table in this chapter that best describes the problem 1 Open the front door if installed 2 Locate the main power switch and the secondary power switch For details refer to Powering On and Off the Kiosk 3 Ensure that the main power switch is in the ON position 4 Power off the secondary power switch The kiosk power...

Page 77: ...trip If necessary contact a licensed electrician to install a properly grounded outlet T Tr ro ou ub blle es sh ho oo ot tiin ng g U Us se er r I In nt te er rf fa ac ce e E Er rr ro or r M Me es ss sa ag ge es s User Interface Error Message Probable Causes Solutions The device requires attention Please ask for assistance The device requires administrator intervention Contact the system administra...

Page 78: ...Off the Kiosk Unable to communicate with payment server Please ask for assistance The User Interface requires restarting Restart the User Interface For details refer to Powering On and Off the Kiosk Unable to check connectivity configuration The device or User Interface requires restarting Restart the device and the User Interface For details refer to Powering On and Off the Kiosk The device requi...

Page 79: ... the System Administrator Guide at www support xerox com R Re es st ta ar rt tiin ng g o or r P Po ow we er riin ng g O Of ff f t th he e U Us se er r I In nt te er rf fa ac ce e To restart or power off the User Interface refer to the following Restarting the User Interface Powering Off the User Interface R Re es se et tt tiin ng g t th he e C Cr re ed diit t C Ca ar rd d R Re ea ad de er r 1 If t...

Page 80: ...notice at the facility The credit card reader beeps repeatedly The credit card reader requires replacing Contact the system administrator K Kiio os sk k R Re es se et ts s o or r P Po ow we er rs s O Of ff f F Fr re eq qu ue en nt tlly y Probable Causes Solutions The 2 power cords are not plugged into the outlet correctly Power off the kiosk confirm that the power cords are correctly plugged into ...

Page 81: ...ed correctly Open and close the tray from which you are printing There is an obstruction or debris inside the kiosk Power off the kiosk and remove the obstruction or debris If you cannot remove it contact your Xerox service representative A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g P Pr ro ob blle em ms s Probable Causes Solutions Unsupported or incorrect paper Ensure that...

Page 82: ...e or time is set incorrectly Set the time zone date and time manually S Sc ca an nn ne er r E Er rr ro or rs s Probable Causes Solutions Scanner is not communicating Power off the kiosk and check the scanner cable Wait two minutes and power on the kiosk again If the problem is not resolved contact your Xerox service representative 82 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 83: ...ging in to the Kiosk User Interface and Accessing Device Management Do not touch the printed side of the paper when removing it The printed side of jammed pages can smudge and the toner could stick to your hands Avoid spilling any toner inside the kiosk WARNING If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool wate...

Page 84: ...ll the tray out toward you until it stops 3 Remove the paper from the tray 4 If the paper is torn remove the tray completely and check inside the kiosk for torn pieces of paper 5 Reload the tray with undamaged paper then push the tray in until it stops 84 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 85: ...er interface touch Confirm 7 Close the front door if installed For details on logging in to the device user interface refer to the System Administrator Guide Xerox Instant Print Kiosk User Guide 85 Troubleshooting ...

Page 86: ...p left cover A as shown 3 WARNING The area around the fuser can be hot Use caution to avoid injury Caution Do not touch the transfer belt Touching the belt can reduce image quality or damage the transfer belt Do not touch the transfer roller Touching the roller can reduce image quality 2 Remove the jammed paper 86 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 87: ...pulling it straight out in the direction shown Note Toner can adhere to the transfer roller Adherence of toner does not affect print quality 4 If paper is jammed in the fuser pull green lever A1 to open the fuser exit gate Xerox Instant Print Kiosk User Guide 87 Troubleshooting ...

Page 88: ...he paper as shown Note If the paper is torn remove all torn pieces from the kiosk If the paper is jammed at the bottom entry of the fuser remove it as shown 88 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 89: ...6 Return the green lever A1 to its normal position 7 Close door A then close tray 5 Xerox Instant Print Kiosk User Guide 89 Troubleshooting ...

Page 90: ...orm the following steps a Open tray 5 1 b To open door B while lifting the release lever 2 open door B 3 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the kiosk 3 Close door B then close tray 5 90 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 91: ...ote If the paper is torn remove all torn pieces from the kiosk 3 For paper jammed in the upper position look inside the kiosk to remove it Note If the paper is inaccessible refer to Clearing Jams at Door A 4 For paper jammed in the tray feed roller a Open the front door if installed Xerox Instant Print Kiosk User Guide 91 Troubleshooting ...

Page 92: ...b Open the tray and remove the paper c Close the front door if installed 5 Close door C 92 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 93: ...t cover A as shown 3 WARNING The area around the fuser can be hot Use caution to avoid injury Caution Do not touch the transfer belt Touching the belt can reduce image quality or damage the transfer belt Do not touch the transfer roller Touching the roller can reduce image quality 2 Lift the lever up to open door D Xerox Instant Print Kiosk User Guide 93 Troubleshooting ...

Page 94: ...tray 5 C Clle ea ar riin ng g J Ja am ms s iin n t th he e D Do oc cu um me en nt t F Fe ee ed de er r 1 Lift the lever and open the top cover of the document feeder as shown 2 If the original is not caught in the entry to the document feeder pull it straight out in the direction shown 94 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 95: ...the lever with the green tab to open the inner cover 5 Turn the green wheel in the direction shown to move the original out of the feeder Carefully remove the jammed original 6 Close the inner cover then close the top cover pressing it down until it clicks into place 7 If the original is not visible when the top cover is opened lift the document cover and remove the original Xerox Instant Print Ki...

Page 96: ...e document set including the pages already scanned The kiosk restarts the job Caution Torn wrinkled or folded originals can cause jams and damage the kiosk To copy torn wrinkled or folded originals use the document glass C Clle ea ar riin ng g J Ja am ms s iin n t th he e O Of ff fiic ce e F Fiin niis sh he er r L LX X C Clle ea ar riin ng g J Ja am ms s U Un nd de er r t th he e F Fiin niis sh he...

Page 97: ...er of the finisher C Clle ea ar riin ng g J Ja am ms s iin n t th he e O Of ff fiic ce e F Fiin niis sh he er r L LX X T Tr ra an ns sp po or rt t 1 Open the front door if installed 2 Lift the handle of the center tray straight up to open the transport cover Xerox Instant Print Kiosk User Guide 97 Troubleshooting ...

Page 98: ...per carefully without tearing it Try to remove the paper in the same direction that it normally moves through the kiosk Even a small piece of paper left in the kiosk can cause a jam Do not reload paper that has jammed The following actions can cause paper jams Using damaged paper Using unsupported paper Loading paper incorrectly Overfilling the tray Adjusting the paper guides improperly You can pr...

Page 99: ...corners or staples in the document feeder Overfilling the paper trays Allowing the output tray to overfill Allowing the output tray to fill with more than a few transparencies For information on supported paper refer to the UI Paper and Media Information Pages or refer to Supported Paper T Tr ro ou ub blle es sh ho oo ot tiin ng g P Pa ap pe er r J Ja am ms s M Mu ullt tiip plle e S Sh he ee et ts...

Page 100: ... paper tray is too full Remove some of the paper Do not load paper past the fill line The paper guides are not correctly adjusted to the paper size 1 Remove the paper 2 Adjust the paper guides in the tray to match the size of the paper 3 Replace the paper The tray contains warped or wrinkled paper Remove the paper smooth it out and reload it If it still misfeeds do not use that paper The paper is ...

Page 101: ...paper must be loaded in the correct tray For details refer to Supported Paper Tray is loaded with mixed paper Load the tray with only one type and size of paper C Clle ea ar riin ng g S St ta ap plle e J Ja am ms s C Clle ea ar riin ng g S St ta ap plle e J Ja am ms s iin n O Of ff fiic ce e F Fiin niis sh he er r L LX X WARNING Do not perform this procedure while the kiosk is copying or printing ...

Page 102: ...shown to open it 7 Remove the jammed staples 1 then push the clamp in the direction shown until it snaps into the locked position 2 WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 8 Grip the staple cartridge by the orange handle and insert it into the stapler until it clicks to lock in place 9 Close the finisher front door 102 Xerox Instant Print Kiosk User G...

Page 103: ... Of ff fiic ce e F Fiin niis sh he er r L LX X If the kiosk stops printing and reports a hole punch jam empty the hole punch waste container For details refer to Emptying the Hole Punch Waste Container After emptying the hole punch waste container locate and remove any paper jams Xerox Instant Print Kiosk User Guide 103 Troubleshooting ...

Page 104: ...For consistent and optimum print quality use paper designed for your kiosk To maintain optimum print quality from your kiosk follow the guidelines in this section Temperature and humidity affect the quality of the printed output For details refer to Environmental Specifications P Pa ap pe er r a an nd d M Me ed diia a Your kiosk is designed to use various paper and other media types Follow the gui...

Page 105: ...in ng g t th he e P Pa ap pe er r o or r M Me ed diia a a as s t th he e P Pr ro ob blle em m Damaged or unsupported paper or media can cause print quality problems even when the kiosk is working perfectly Use the following guidelines to eliminate the paper as the source of the print quality problem Make sure that the kiosk supports the paper or media Make sure that the kiosk is loaded with undama...

Page 106: ...ing Print Quality Pages check the Solutions column for the appropriate action to resolve the problem If the problem persists for online support information go to www support xerox com 106 Xerox Instant Print Kiosk User Guide Troubleshooting ...

Page 107: ... Run a print job consisting of several blank pages through the kiosk to remove toner accumulated on the fuser If the problem persists print the test pages to help determine which component is causing the image quality problem If the defect occurs in one color only replace the corresponding imaging unit If the defect occurs in all colors and is visible on all the test pages replace the fuser Colors...

Page 108: ... Printhead Lenses Toner Missing or Easy to Rub Off Toner appears to be missing from the print or is easy to rub off 1 Verify that the paper in use is the correct type for the kiosk and is loaded properly For details refer to Supported Paper 2 Perform the Calibrate Paper Type procedure 3 At the UI select a heavier paper Note Papers from lightest to heaviest are For uncoated paper Plain Lightweight ...

Page 109: ...ent glass creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the original shows on the copy or scan The original media is thin and images from the reverse side of the original are not completely hidden from the document scanner Use the Background Suppression option The document is not feeding properly through the document feeder The document is too thic...

Page 110: ...d The fax number is wrong Verify the fax number There is a problem with the fax machine of the recipient Contact the recipient The fax feature is not configured Ensure that the fax feature is configured For details refer to the System Administrator Guide The fax account has not been created Create the fax account For details refer to the System Administrator Guide 110 Xerox Instant Print Kiosk Use...

Page 111: ...e e M Me es ss sa ag ge es s The kiosk User Interface UI provides information and troubleshooting help When a fault or alert condition occurs the UI displays a message informing you of the problem For information on troubleshooting User Interface error messages refer to Powering On and Off the Kiosk Xerox Instant Print Kiosk User Guide 111 Troubleshooting ...

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Page 113: ... Kiosk User Guide 113 A Specifications This appendix contains Kiosk Configurations and Options 114 Physical Specifications 116 Environmental Specifications 117 Electrical Specifications 118 Performance Specifications 119 ...

Page 114: ...ith 110 sheet capacity Color touch screen User Interface UI High Capacity Tandem Tray with standard SRA3 12 x 18 in support 2000 A4 Letter sheets 2 GB memory plus 1 GB page memory Internal 160 GB hard drive Ethernet 10 100 1000Base TX Universal Serial Bus USB 2 0 McAfee data security Xerox Extensible Interface Platform Xerox CentreWare Internet Services Xerox CentreWare Web Email Alerts Automated ...

Page 115: ... 2000 Sheet high capacity feeder Standard work surface McAfee enhanced security features Xerox Instant Print Kiosk User Guide 115 Specifications ...

Page 116: ... ou ut t O Of ff fiic ce e F Fiin niis sh he er r L LX X Width 640 mm 25 2 in Depth 699 mm 27 5 in Height 1149 mm 45 2 in Weight 131 7 Kg 290 3 lb with tandem tray module C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s f fo or r B Ba as se e C Co on nf fiig gu ur ra at tiio on n 116 Xerox Instant Print Kiosk User Guide S...

Page 117: ... 50 90 F Optimum print quality 15 28 C 59 82 F R Re ella at tiiv ve e H Hu um miid diit ty y Operating 15 to 85 non condensing E Elle ev va at tiio on n For optimum performance use the kiosk at elevations below 2500 m 8200 ft Xerox Instant Print Kiosk User Guide 117 Specifications ...

Page 118: ... 12 A R Re ec cy yc clliin ng g S Su up pp plliie es s If you want to return used supplies for recycling follow the instructions included with the new supplies If the instructions or shipping label are not available for details go to www support xerox com 118 Xerox Instant Print Kiosk User Guide Specifications ...

Page 119: ... print speed Paper Orientation Load paper long edge feed Loading paper short edge feed reduces print speeds Paper Size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the fastest print speed Larger sizes reduce print speeds Paper Weight Lightweight paper prints faster than heavier paper such as Cardstock and Labels Paper Type Plain prints faster than Glossy prints The maximum print speed is ach...

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Page 121: ...Print Kiosk User Guide 121 B Regulatory Information This appendix contains FCC Compliance Information Statement 122 Basic Regulations 123 Copy Regulations 125 Safety Certification 128 Material Safety Data Sheets 129 ...

Page 122: ...ditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Responsible Party Xerox Corporation Address 800 Phillips Road Webster NY 14580 Internet Contact Information www support xerox com 122 Xerox Instant Print Kiosk User Guide Regulatory Information ...

Page 123: ... or an experienced radio TV technician for help Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment Note To ensure compliance with Part 15 of the FCC rules use shielded interface cables E En nv viir ro on nm me en nt ta all B Be en ne ef fiit ts s o of f D Du up plle ex x P Pr riin nt tiin ng g Most Xerox products have duple...

Page 124: ...sider the increase in device power consumption D De ef fa au ullt t P Po ow we er r S Sa av ve er r S Se et tt tiin ng gs s To change the Power Saver settings refer to the System Administrator Guide at www support xerox com E Ec co o L Lo og go o C Ce er rt tiif fiie ed d t to o O Of ff fiic ce e M Ma ac ch hiin ne es s C CC CD D 0 03 35 5 This product is certified to Eco Logo standard for office ...

Page 125: ...ue stamp this can be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps can be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Drafts of money drawn by or upon authori...

Page 126: ...r attorney For details about these provisions contact the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 C Ca an na ad da a Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment can be imposed on those guilty of making such reproductions Current bank notes or current paper money O...

Page 127: ...lusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor O Ot th he er r C Co ou un nt tr riie es s Copying certain documents can be illegal in your country Penalties of fine or imprisonment can be imposed on those found guilty of making such reproductions Currency notes Bank notes and checks Bank and government bonds and securities Passports and ...

Page 128: ...d by the following Agencies using the following safety standards Agency Standard CSA Canadian Standards Association UL 60950 1 2007 R10 14 CAN CSA C22 2 No 60950 1 07 A1 2011 A2 2014 128 Xerox Instant Print Kiosk User Guide Regulatory Information ...

Page 129: ...al Safety Data information regarding your kiosk go to North America www support xerox com For the Customer Support Center phone numbers go to www xerox com office worldcontacts Xerox Instant Print Kiosk User Guide 129 Regulatory Information ...

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Page 131: ...Xerox Instant Print Kiosk User Guide 131 C Recycling and Disposal This appendix contains All Countries 132 North America 133 Other Countries 134 ...

Page 132: ...ials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product can contain one or more Perchlorate containing devices such as batteries Special handling can apply For details go to www dtsc ca gov hazardouswaste perchlorate 132 Xerox Instant Pri...

Page 133: ...epresentative 1 800 ASK XEROX to determine if this Xerox product is part of the program For details about Xerox environmental programs visit www support xerox com or for recycling and disposal information contact your local authorities Xerox Instant Print Kiosk User Guide 133 Recycling and Disposal ...

Page 134: ...Other Countries Contact your local waste management authority to request disposal guidance 134 Xerox Instant Print Kiosk User Guide Recycling and Disposal ...

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