Xerox DocuPrint 96/4635/180 IPS Troubleshooting Manual Download Page 52

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INDEX

INDEX-2

XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE

Ready To Open indicator, 3-2
registration transport roll levers, adjusting, 4-1
remote service, 1-2

safety

hotline, iv
laser, iii
precautions, iv
standards, iii

service call, required information, 1-1
Sixth Sense Technology, 1-2

disabling a modem, 1-3
enabling a modem, 1-3
remote service, 1-2

skewed printing, correcting, 4-1
stacker problems, 5-1
system unresponsive, 6-1

Tray Unlock button, 3-2

Summary of Contents for DocuPrint 96/4635/180 IPS

Page 1: ...Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide Version 7 1 August 2000 721P88190...

Page 2: ...er granted including without limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America...

Page 3: ...tely enclosed during all modes of customer operation The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool D...

Page 4: ...pment Use of unsuitable materials may result in poor performance and may create a hazardous situation Never move either the printer or the Printer Controller without first contacting Xerox for approva...

Page 5: ...r remote service 1 2 Preparing your system for remote service 1 2 Enabling your modem 1 3 Disabling your modem 1 3 2 Fault masking 2 1 3 Clearing paper misfeeds and jams 3 1 Clearing a feeder tray fau...

Page 6: ...TABLE OF CONTENTS vi XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE...

Page 7: ...sts the contents of this guide Chapter 1 Calling for service describes the information to have on hand when calling for support service and provides information on using the Sixth Sense Technology Cha...

Page 8: ...data and pressing ENTER for example enter y Italics Document and library names are shown in italics for example the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide Capitalization of graphical us...

Page 9: ...s About Paper Installation Planning Guide Master Index Messages Guide Solutions Guide System Overview Guide Troubleshooting Guide Xerox Standard Font Library Font User Guide The documentation set also...

Page 10: ...INTRODUCTION x XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE...

Page 11: ...the controller screen and the printer console Indicator lights that are lit Name of your printer DocuPrint 96 4635 or 180 IPS Serial number for your printing system a 9 digit alphanumeric code locate...

Page 12: ...p during the remote service session You should not attempt to operate the system or perform any tasks at the printer during the remote service session Preparing your system for remote service When mak...

Page 13: ...le menu item 3 At the Modem Enable Disable window select Enabled then click Apply Figure 1 1 Modem Enable Disable window 4 At the Password window enter the root password then confirm your entry Disabl...

Page 14: ...CALLING FOR SERVICE 1 4 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE...

Page 15: ...ng a job using feeder tray 1 and stacker bin A the printer continues printing even if feeder tray 2 is jammed or if stacker bin B is full When there is a masked fault or condition the Hint icon a ligh...

Page 16: ...lts Clear these masked faults before continuing with the print job When there is a fault that cannot be masked and therefore causes the printer to stop the Fault icon a dark yellow triangle with an ex...

Page 17: ...UIDE 3 1 3 3Clearing paper misfeeds and jams Paper jams and misfeeds can be greatly reduced or eliminated if you use the correct type of paper under the right conditions Refer to Helpful Facts About P...

Page 18: ...m the paper trays complete the following steps 1 Go to the paper tray indicated by the message and graphic displays of the printer control console 2 Press the Tray Unlock button on the front left of t...

Page 19: ...e is firmly touching the back edge of the stack 6 Latch the paper feeder assembly by pressing the green dot until the assembly clicks into place 7 Slide the tray back into the printer until the tray l...

Page 20: ...s found on most papers If you suspect that the belt is glazed try cleaning it with film remover obtained from your service representative Caution Clean the feed belt only to correct misfeeds not as ro...

Page 21: ...he feed belt in the same direction as the ribs on the belt Wiping from side to side might pull the belt off its track Allow a few seconds for the film remover to evaporate 3 Latch the paper feeder ass...

Page 22: ...jams Each area of the printer where jams can occur has detailed message labels that tell you how to clear the jam Figure 3 1 Area jam clearance labels inside the printer Each handle lever or knob tha...

Page 23: ...er from the area following the instructions on the Printer Controller message labels and the messages on the printer control console Note You may find that the printer has already cleared the paper ja...

Page 24: ...ation and the HCU Job recovery restarts and resumes at the last checkpoint held by the host Checking job integrity following a paper jam When printing resumes following a paper jam there is a slight p...

Page 25: ...on provides illustrations of the various areas of the printer where jams may occur The following illustration shows all the jam clearance areas for the 96 4635 180 IPS Figure 3 2 Jam clearance areas T...

Page 26: ...CLEARING PAPER MISFEEDS AND JAMS 3 10 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE Figure 3 4 Area 3 Figure 3 5 Area 4...

Page 27: ...CLEARING PAPER MISFEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE 3 11 Figure 3 6 Area 5 Figure 3 7 Area 6...

Page 28: ...CLEARING PAPER MISFEEDS AND JAMS 3 12 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE Figure 3 8 Area 7...

Page 29: ...96 4635 180 IPS TROUBLESHOOTING GUIDE 3 13 Figure 3 9 Area 8 Note If jammed paper rips as you are removing it from area 8 you may have to use the pinch lever in area 9 to remove the paper Refer to th...

Page 30: ...which can be turned to help you clear paper Using the pinch lever to access area 9 If paper rips as you are removing it from area 9 or if you have difficulty removing paper from this area you may have...

Page 31: ...CLEARING PAPER MISFEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE 3 15 Figure 3 11 Area 10 Figure 3 12 Area 11...

Page 32: ...CLEARING PAPER MISFEEDS AND JAMS 3 16 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE Figure 3 13 Area 12 Note For 180 IPS when clearing area 12 you are required to clear areas 12 and 13...

Page 33: ...ROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE 3 17 Figure 3 14 Area 13 Figure 3 15 Area 14 Note You may sometimes find paper lying on top of area 14 even though there is no message indicating a...

Page 34: ...NG PAPER MISFEEDS AND JAMS 3 18 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE Figure 3 16 Area 15 Figure 3 17 Area 16 Note For 180 IPS when clearing area 16 you are required to clear areas 16...

Page 35: ...CLEARING PAPER MISFEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE 3 19 Figure 3 18 Area 17 Figure 3 19 Area 18...

Page 36: ...scard the last sheet delivered to the stack following a jam in area 18 Check for this message when clearing an area 18 paper jam If your printer has frequent jams in this area you may need to clean th...

Page 37: ...a bypass transport module you should check for paper jams in areas 19 and 20 after clearing an area 18 paper jam To clear bypass transport jams 1 Open the bypass transport module door 2 Press the are...

Page 38: ...635 180 IPS TROUBLESHOOTING GUIDE 5 Press the area 20 green lever in the direction of the arrow printed on it 6 Remove any paper in the exposed area 7 Press the green lever down and to the left until...

Page 39: ...l 1 Print five one sided simplex 8 5 by 11 inch or A4 sheets 2 Measure the amount of curl in the prints by holding the five prints in the top center of the short edge see the paper curl chart at the e...

Page 40: ...lever Figure 3 21 Decurler lever 2 If the print curl is 2 or more move the green decurler lever to the right 3 If the print is 3 or more move the green decurler lever to the left 4 If the decurler adj...

Page 41: ...CLEARING PAPER MISFEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE 3 25 Figure 3 22 Paper curl chart...

Page 42: ...CLEARING PAPER MISFEEDS AND JAMS 3 26 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE...

Page 43: ...you may need to adjust the registration transport roll heavy paper levers This may occur with heavy weight papers Follow this procedure 1 Open the right and left doors of the printer and locate the h...

Page 44: ...essure setting 2 Lever 2 Right Maximum Pressure setting 3 Lever 3 Right Maximum Pressure setting 4 When the print job is complete return the levers to their normal position Note Here are a few things...

Page 45: ...uide to Performing Routine Maintenance Paper stack falls over or slides around the bin Excessive paper curl Try adjusting for paper curl See the Paper curl and paper jams section in the Clearing paper...

Page 46: ...CORRECTING STACKER PROBLEMS 5 2 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE...

Page 47: ...s displayed on that screen 3 Press the Continue button again You have cleared all faults that are listed on the printer control console but the Attention light is still on and the following message is...

Page 48: ...ration or load paper in the trays to match what the configuration specifies Refer to Setting the system configuration in your DocuPrint 96 4635 180 IPS Guide to Configuring and Managing the System IPS...

Page 49: ...ironment cancel the FSS Functional Subsystem which automatically drains the printer 3 Reboot the Printer Controller using the following procedure a Move the pointer to the background on the IPS screen...

Page 50: ...SYSTEM UNRESPONSIVE 6 4 XEROX DOCUPRINT 96 4635 180 IPS TROUBLESHOOTING GUIDE...

Page 51: ...learing faults 3 2 3 3 G glazing 3 4 H HCU errors 3 8 Hint icon 2 1 hotlines ozone information iii safety iv J job integrity checking after paper jam 3 8 L labels danger iii laser safety iii M masking...

Page 52: ...levers adjusting 4 1 remote service 1 2 S safety hotline iv laser iii precautions iv standards iii service call required information 1 1 Sixth Sense Technology 1 2 disabling a modem 1 3 enabling a mod...

Page 53: ...IPS LPS Graphics qtc0208 cgm 3 10 IPS LPS Graphics qtc0209 cgm 3 10 IPS LPS Graphics qtc0210 cgm 3 11 IPS LPS Graphics qtc0211 cgm 3 11 IPS LPS Graphics qtc0212 clr cgm 3 12 IPS LPS Graphics qtc0213 c...

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