Xerox DocuPrint 180 IPS Series, Installation Planning Manual

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XEROX DOCUPRINT 96/4635/180 IPS INSTALLATION PLANNING GUIDE B-1
B. B Xerox support services
Xerox provides many services in support of your laser printing
system. This appendix contains information on the following
services:
•
Xerox Customer Service Support Center
•
Xerox Printing Systems Customer Support Center
•
Xerox Customer Documentation Catalog
•
Xerox Documentation and Software Services (XDSS)
•
Operator training
•
Xerox Customer Education
•
Xerox Font Center.
Prior to installation, your sales representative is available to answer
your questions about products, services, or billing. In the U. S.,
however, if you need assistance in resolving application-related
problems or questions, call the Xerox Printing Systems Customer
Support Center (refer to the following section of this chapter). Your
systems analyst is also available to assist you with applications
development.
Note: For customers outside the United States, contact your local
Xerox representative or operating company for information on
available support service.
Xerox Customer Service Support Center
The Xerox Customer Service Support Center provides regular
maintenance care for your printer as well as any necessary repairs.
Call the Service Support Center if your printer has a hardware-
related problem such as poor print quality, repeated paper jams, or
connectivity problems.
Before calling your Customer Service Support Center, make sure
you have tried the corrective actions described in your
Troubleshooting Guide. If a problem persists, gather the necessary
information and call your customer service support center.
In the United States, call the following number to report DocuPrint
hardware or software problems:
1-800-821-2797
Note: This phone number is attached to your printer at installation
time.