Xerox CX PRINT SERVER 560 User Manual Download Page 309

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Troubleshooting

Xerox Color 550/560 Printer

User Guide

309

Hold the tabs of the Booklet Maker Staple Cartridge, and then lift to remove it.

WARNING:

The points of the jammed staples are sharp. Remove the jammed staples carefully.

Remove the jammed staples.

Summary of Contents for CX PRINT SERVER 560

Page 1: ...Xerox Color 550 560 Printer Xerox Color 550 560 User Guide...

Page 2: ...lk Macintosh Mac OS and TrueType are trademarks of AppleComputer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett PackardCorporation in the United States a...

Page 3: ...rts of the Printer 17 19 Installation and Setup Installation and Setup Overview Installing the Software 40 47 7 17 39 Maintenance Safety Printer Symbols 13 14 Product Safety Certification 15 Environme...

Page 4: ...rted Media 59 60 59 Loading Media Printing on Special Media 64 78 Selecting Printing Options Folding 84 138 Copying Basic Copying Advanced Copying 139 183 139 Scanning Scanning Overview Loading Origin...

Page 5: ...intenance and Cleaning Ordering Supplies 253 258 231 253 Receiving Faxes Adding Address Book Entries 240 248 Creating Fax Comments 252 Troubleshooting Control Panel Messages General Troubleshooting 28...

Page 6: ...ifications 320 322 Regulatory Information Basic Regulations Copy Regulations 328 330 Recycling and Disposal Guidelines and Information 341 341 327 319 Fax Regulations Material Safety Data Sheets 334 3...

Page 7: ...Xerox Color 550 560 Printer User Guide 7...

Page 8: ...stallations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind t...

Page 9: ...ce Power Cord Always connect equipment to a correctly grounded power outlet If in doubt have the outlet checked by a qualified electrician Do not use a ground adapter plug to connect the printer to an...

Page 10: ...printer Any part of the printer is damaged The printer is exposed to water Telephone Line Cord CAUTION To reduce the risk of fire use only No 26 American Wire Gauge AWG or larger telecommunication li...

Page 11: ...ace the printer in a dust free area Place the printer in an area where there is adequate space for operation and servicing Do not store or operate the printer in an extremely hot cold or humid environ...

Page 12: ...materials may cause poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the printer options and supplies CAUTION Use of non Xerox supplies is...

Page 13: ...ce procedure that is not specifically described in the documentation supplied with your printer Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling pro...

Page 14: ...or damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not touch components with this symbol as personal injury could result Do not burn the item Hot Surfa...

Page 15: ...550 560 Printer User Guide 15 Product Safety Certification This product is certified by the following Agency using the Safety standards listed Agency Standard CSA UL60950 1 Second Edition CSA IEC60950...

Page 16: ...ironmental Health and Safety Contacts USA 1 800 828 6571 Europe 44 1707 353 434 Canada 1 800 828 6571 For more information on Environment Health and Safety in relation to this Xerox product and suppli...

Page 17: ...ebsite for online solutions and support www xerox com office worldcontacts If you require further assistance contact our experts at the Xerox Welcome Center A local representative telephone number may...

Page 18: ...t to know the following information The nature of the problem the serial number of the printer the fault code if any as well as the name and location of your company Follow the steps below to look up...

Page 19: ...er Guide 19 Parts of the Printer This section includes Front Left View Right Rear View Telephone and Fax Connection Option Document Feeder Internal Components Standard Finisher Advanced Finisher Profe...

Page 20: ...Xerox Color 550 560 Printer User Guide 20 Features Right Front View Control panel Document Feeder 1 4 Tray 5 Bypass Power Switch 2 5 Tray 1 2 3 4 3 6 Front cover 1 2 3 4 5 6...

Page 21: ...Features Xerox Color 550 560 Printer User Guide 21 Right Rear View 1 Output Trays 2 Power Cord 1 2...

Page 22: ...Xerox Color 550 560 Printer User Guide 22 Features Telephone and Fax Connection Option Network connector Fax 1 2 1 2...

Page 23: ...Features Xerox Color 550 560 Printer User Guide 23 Document Feeder Document feeder tray Confirmation indicator 1 3 Document guides 2 Top cover 4 2 1 3 4...

Page 24: ...Xerox Color 550 560 Printer User Guide 24 Features Internal Components Toner cartridges 1 4 Drum cartridges 2 5 Main power switch Fuser unit 3 Waste toner container 1 2 5 4 3...

Page 25: ...Features Xerox Color 550 560 Printer User Guide 25 Advanced Finisher Top Tray Stacker Tray 1 2 1 2...

Page 26: ...Xerox Color 550 560 Printer User Guide 26 Features 1 2 3 Professional Finisher Top Tray Stacker Tray 1 2 Booklet Tray 3...

Page 27: ...Features Xerox Color 550 560 Printer User Guide 27 1 2 3 Standard Finisher Top Tray Stacker Tray 1 2 Front cover 3...

Page 28: ...Xerox Color 550 560 Printer User Guide 28 Features 1 2 3 4 5 6 Booklet Maker Finisher Post Process Inserter Booklet Tray 1 4 Top Tray Folder Output Tray 2 5 Stacker Tray Front cover 3 6...

Page 29: ...um print speed of up to 50 or 60 color pages per minute depending on your machine model Color touch screen on control panel Automatic 2 sided printing Duplex Automatic Document Feeder that holds up to...

Page 30: ...Xerox Color 550 Configurations The printer is available in two configurations The Xerox Color 560 This model prints at speeds of up to 55 ppm for black and white and up to 50 ppm for color This model...

Page 31: ...on PDF XPS Thumbnail preview Scan To Print From USB Finishing Standard Finisher Advanced Finisher Professional Finisher Security Xerox Secure Access Unified ID System Job Based Network Accounting Comm...

Page 32: ...et time has elapsed If no jobs are sent to the printer for an additional preset time it then enters Sleep Mode The touch screen is dark and the Energy Saver button is lit in both modes Press the Energ...

Page 33: ...o printer functions Control Panel Layout Log In Out To access password protected features press Log In Out then enter the user name and password using the touch screen keyboard Press again to log out...

Page 34: ...scan or fax job C Deletes numeric values or the last digit entered using the alphanumeric keys Dial Pause Inserts a pause in a fax number 7 8 11 10 9 Alphanumeric Keys Enter alphanumeric information...

Page 35: ...to check and manage jobs Touch the Active Jobs or Completed Jobs tab 2 Press the Job Status button on the control panel 1 Touch the desired job in the list to view details A job report can be printed...

Page 36: ...ounting Accounting tracks billing and controls access to copying scanning faxing and printing for each user When Accounting is enabled each user is required to enter their User ID information to use a...

Page 37: ...Software and Documentation disc www xerox com support User Guide PDF Software and Documentation disc www xerox com support System Administrator Guide www xerox com support Recommended Media List www...

Page 38: ...Xerox Color 550 560 Printer User Guide 38 Features...

Page 39: ...includes Installation and Setup Overview Turning the Printer On Physical Connection Installing the Software Turning the Printer Off Using CentreWare Internet Services See also Online Support Assistant...

Page 40: ...and must be purchased separately Make sure the printer is connected correctly and turned on 1 Install software drivers and utilities 2 Configure the software 3 To physically connect the printer Connec...

Page 41: ...nd the front cover and the power switch visible on the control panel Turning Main Power On Main printer power is controlled by the main power switch Main power should be left on for normal printer ope...

Page 42: ...Xerox Color 550 560 Printer User Guide 42 Installation and Setup Open the front cover 1 Press the main power switch to the on position 2...

Page 43: ...Installation and Setup Xerox Color 550 560 Printer User Guide 43 Close the front cover 3...

Page 44: ...Power Switch Turning the Printer Off Press the power switch visible on the control panel to the off position to turn the printer off Internal processing takes place before the printer shuts off Note W...

Page 45: ...er s internal hard drive or cause a printer malfunction CAUTION Switch the main power off before unplugging the power cord Unplugging the power cord with the main power on may damage the printer s int...

Page 46: ...the off position 2 Close the front cover 3 1 Assigning a Network Address If the network uses a DHCP server the printer automatically acquires a network address To assign a static IP address configure...

Page 47: ...ing Drivers and Utilities for Windows UNIX and Linux Drivers Macintosh OS X version 10 3 or later Windows 2000 XP Vista Windows Server 2003 or later UNIX and Linux see www xerox com support Install th...

Page 48: ...p exe If the Software and Documentation disc is not available download the latest driver from www xerox com support To change the language click Language select your language from the list then click...

Page 49: ...is installed select Xerox Scan Utility 10 Click Install 11 When the installation completes click Finish 12 Installing the Drivers and Utilities for Macintosh To access all features of the printer you...

Page 50: ...dmg 3 Open Xerox Color 550_560 XC CD 4 Click Continue three times 5 Click Agree to accept the License Agreement 6 Click Install 7 Type your password then click OK 8 If the printer does not appear in t...

Page 51: ...11 Click Continue then click Close 12 From the Apple menu open System Preferences then open Print Fax 13 Click the Printing tab click the printer in the list then click Printer Setup 14 Click Installa...

Page 52: ...down list 6 Click the printer model then click Add 7 Note If the Software and Documentation disc is not available download the latest driver from www xerox com support Open the Applications folder the...

Page 53: ...hen click Add 5 Note If the printer was not detected by the network check to make sure that the printer is on and the Ethernet cable is connected properly Open System Preferences from the Applications...

Page 54: ...was not detected by the network check to make sure that the printer is on and the Ethernet cable is connected properly If you want to connect by specifying the printer s IP address From the Applicati...

Page 55: ...l Print DriverTM Use to print to any PCL or PostScript enabled printer on your network including those made by other manufacturers The driver configures itself for the printer you select Xerox Mobile...

Page 56: ...supplies purchases Retrieve scanned document files stored in the printer Note Some printer capabilities must be enabled using CentreWare IS Unless your system administrator has unlocked the printer y...

Page 57: ...onfiguration Report At the control panel press the Machine Status button 1 Touch the Machine Information tab then touch Print Reports 2 Touch Printer Reports touch Configuration Report then press the...

Page 58: ...Xerox Color 550 560 Printer User Guide 58 Installation and Setup...

Page 59: ...en 2 In your software application click File then Print 3 Select your printer from the list 4 Access the printer driver settings by selecting Properties or Preferences Windows or Xerox Features for Ma...

Page 60: ...available www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Ordering Media To order paper or specialty media contact your local reseller o...

Page 61: ...and media in the appropriate trays Do not print on label sheets that have labels removed Use only paper envelopes Print envelopes 1 sided only Do not overload the paper trays Adjust the paper guides...

Page 62: ...se poor output quality increased paper jams or damage to your printer Plastic media Rough or porous media Inkjet paper Non laser glossy or coated paper Paper that has been photocopied Paper that has b...

Page 63: ...nts These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets Avoid having food or drinks in the area where paper is stored or handled Do not o...

Page 64: ...Punched Select the appropriate tray depending on the media you plan to use For details see Recommended Media Letterhead Heavyweight Heavyweight Reload Extra Heavyweight Extra Heavyweight Reload Extra...

Page 65: ...ets of 90 gsm paper Trays 1 2 3 and 4 can all accept paper from 60 220 gsm Tray 1 can accommodate paper sizes from 5 5 x 8 5 to 12 x 18 SRA3 Tray 2 can accommodate paper sizes from 5 5 x 8 5 to 11 x 1...

Page 66: ...f paper jams 2 If required move the paper tray guides further out to load the new paper To adjust the side and front guides pinch the guide lever on each guide and slide the guides to their new positi...

Page 67: ...guides so they touch the edges of the stack 5 Push the tray completely into the printer 6 If you have not changed the media type touch Confirm on the touch screen 8 If required choose paper size type...

Page 68: ...tray extension is provided to accommodate larger paper After loading paper in the bypass tray make sure that the tray settings on the touch screen match the paper size and type loaded Plain Plain Relo...

Page 69: ...ox Color 550 560 Printer User Guide 69 Tray 5 can hold up to 250 sheets of 90 gsm paper Tray 5 can accept paper from 60 300 gsm Tray 5 can accommodate paper sizes from 4 x 6 to 13 2 x 19 2 SRA3 Tray C...

Page 70: ...Xerox Color 550 560 Printer User Guide 70 Printing 5 To load paper in Tray 5 Bypass Tray 1 Insert the paper either long edge or short edge first Larger paper sizes can only be fed short edge first...

Page 71: ...touch the edges of the stack 3 If required choose paper size type or color on the printer s touch screen then touch Confirm 4 If you have not changed the media type touch Confirm on the touch screen...

Page 72: ...d envelopes in Tray 5 Bypass Tray Tray 5 Bypass Tray accepts envelope paper weights from 75 g m2 to 90 g m2 Insert envelopes in Tray 5 Bypass Tray 1 Slide the guides so they just touch the edges of th...

Page 73: ...gsm paper Stock can only be loaded LEF Slowly pull out the tray towards you until it stops 1 Fan the sheets before loading them into the tray 2 Load and register the stack of paper or media against t...

Page 74: ...r 550 560 Printer User Guide 74 Printing If required choose paper size type or color on the printer s touch screen then touch Confirm 7 If you have not changed the media type touch Confirm on the touc...

Page 75: ...ds 2000 sheets The OHCF can be either a 1 drawer or a 2 drawer Feeder Slowly pull out the tray towards you until it stops 1 After opening the tray register the stack of paper or media against the fron...

Page 76: ...size and type of stock 6 CAUTION For paper heavier than 256 gsm slide both Paper Weight Switches to the heavier weight position 257 gsm 300 gsm Failure to do so may result in paper jams If the paper...

Page 77: ...per size 2 Load the paper aligning to the front side of the tray 3 If the paper is preprinted load the paper with the printed side facing up and with the tab side to be fed first 4 After stock is load...

Page 78: ...printing is dependent on the quality and construction of the envelopes Try another envelope brand if the desired results are not achieved Maintain constant temperatures and relative humidity Store unu...

Page 79: ...Tray 1 as the paper source Note Some wrinkling or embossing may occur when printing on envelopes CAUTION Never use envelopes with windows or metal clasps they can damage the printer Damage caused by...

Page 80: ...els Do not use any sheet where labels are missing it may damage the printer Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to...

Page 81: ...olor 550 560 Printer User Guide 81 Procedure Load labels in the desired tray 1 In the printer driver do one of the following 2 Select Labels as the paper type Select the tray containing the labels as...

Page 82: ...ages of glossy paper until you are ready to load them into the printer Store glossy paper flat in the original packaging Remove all other paper from the tray before loading glossy paper Load only the...

Page 83: ...60 Printer User Guide 83 Procedure Load glossy paper in the desired tray 1 In the printer driver do one of the following 2 Select Gloss Coating as the paper type Select the tray containing the glossy...

Page 84: ...pe Paper Size Paper Color Paper Type tray selection 2 sided Printing Finishing if a finisher is installed Print Quality Output Destination Covers Inserts Exception Pages Pages Per Sheet N Up Booklet L...

Page 85: ...load Paper Output Copies Collate Banner Sheet Offset Sets Bypass Tray Feed Edge Image options Reduce Enlarge Draft Mode Gloss Level Mirrored Output PostScript Pass through Booklet Layout Image Order A...

Page 86: ...software application the printer uses the print job settings specified in the Printing Preferences window You can specify your most commonly used printing options and save them so that you do not have...

Page 87: ...printer then click Properties to open the Properties window Click the tabs in the Properties window then click the desired settings 2 To use specific printing options for a single job change the prin...

Page 88: ...roperties window then click the desired settings 2 You can define and save a set of printing options so that you can quickly apply them to future print jobs To save a set of printing options Click Sav...

Page 89: ...r Windows Click the Paper Output tab 1 Click the arrow to the right of the Finishing section then click the desired finishing options 2 If your printer has a finisher installed finishing options are s...

Page 90: ...wn lists within the Xerox Features print dialog box Menu Printing Options Paper Output Special Pages Add Covers Add Inserts Add Exceptions Layout Watermark Booklet Layout Page Borders Booklet Options...

Page 91: ...aved Job Fax Paper Other Color Other Type 2 Sided Printing 1 Sided Print 2 Sided Print 2 Sided Print Flip on Short Edge Print Quality High Resolution High Quality High Speed Help is available in all m...

Page 92: ...pplication click File then click Print 1 Select your printer from the Printer list 2 To use specific printing options for a single job change the settings before sending the job to the printer From th...

Page 93: ...n define and save a set of options so that you can quickly apply them to future print jobs Select the desired printing options from the drop down lists on the Print menu screen 3 Click the Presets men...

Page 94: ...elect Xerox Features 1 In the Paper Output dialog box click the arrow to the right of the Finishing section then select the desired finishing options 2 If your printer has an appropriate finisher inst...

Page 95: ...y print a 2 sided document on supported paper Before printing a 2 sided document verify that the paper type and weight are supported Paper weights in the range of 60 to 169 gsm can be used for automat...

Page 96: ...The following paper and media cannot be used for 2 sided printing Reload paper previously laser printed or copied Envelopes Labels Any die cut specialty media such as business cards Extra Heavyweight...

Page 97: ...printer driver Application settings for portrait or landscape orientation are used Windows Click the Paper Output tab 1 Under 2 Sided Printing click 2 Sided Print or 2 Sided Print Flip on Short Edge 2...

Page 98: ...he page layout for 2 Sided Printing which determines how the printed pages turn These settings override the application page orientation settings Portrait Portrait 2 Sided Print Portrait 2 Sided Print...

Page 99: ...Landscape or Rotated Landscape 2 Macintosh In the application click Portrait Landscape or Rotated Landscape page orientation 1 In the Print dialog box select Xerox Features from the Copies Pages menu...

Page 100: ...e In the Paper Size window select the size from the Output Paper Size menu then click OK 2 To change the paper color click the arrow next to the Paper field then select the paper color from the Other...

Page 101: ...of paper Print one two four six nine or 16 pages per side Windows In the printer driver click the Layout Watermark tab 1 Click Pages Per Sheet N Up 2 Click the button for the number of pages you want...

Page 102: ...pages to create the booklet When you print booklets using the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutter Specifies the horizontal distance in points between the...

Page 103: ...klet Crease and Staple bi fold and saddle staple 15 sheets maximum Under Booklet Layout do one of the following 3 If your document is preformatted as a booklet click None To order the pages into a boo...

Page 104: ...ets maximum In the Booklet Creation dialog box under Booklet Finishing do one of the following 3 If your document is preformatted as a booklet click None To order the pages into a booklet click Bookle...

Page 105: ...a Booklet Maker The paper size is automatically selected To manually specify the paper size underBooklet Paper Size clear the check box click the down arrow then click the desired paper size 3 To turn...

Page 106: ...Click Booklet Options 3 The paper size is automatically selected To manually specify the paper size underBooklet Paper Size clear the Automatically Select check box click the down arrow then select t...

Page 107: ...r devices Automatic is the recommended correction for general image processing See the following tables to determine which option to use Color Correction Description Automatic Color Recommended Applie...

Page 108: ...GB Black White None CMYK Commercial SNAP SWOP EuroScale and Japan Color Black and White Converts all colors to black and white or shades of gray Color Corrections for Macintosh Color Correction Descri...

Page 109: ...Adjustments button then click the Color Adjustments bar In the Color Adjustments window click the arrow then click Automatic sRGB Black and White or None In the PostScript printer driver move Lighten...

Page 110: ...Pages menu click Xerox Features click Image Options then click Output Color Correction 1 Select the desired color correction Automatic sRGB Black White or Press Match 2 To select a printing press sim...

Page 111: ...s Macintosh In the printer driver click Properties then click the Color Options tab 1 Under Color Corrections click Black and White then click OK 2 In the Print dialog box click Copies Pages click Xer...

Page 112: ...same size as the paper used for the rest of your document If you specify a different size in the printer driver than the tray you select as a cover page source your cover prints on the same paper as t...

Page 113: ...nt to remain blank see the following table for inserting blank pages 2 sided printing Pages 1 and 2 1 sided printing Last page 2 sided printing odd numbered pages Last page 2 sided printing even numbe...

Page 114: ...r click the Special Pages tab 1 Click Add Covers 2 In the Print dialog box click Copies Pages click Xerox Features then click Add Covers 1 Click Before document or After document 2 In the Add Covers w...

Page 115: ...ommas Specify page ranges with a dash For example to add inserts after pages 1 6 9 10 and 11 type 1 6 9 11 Paper The Paper field displays the Use Job Settings default size color and type of paper to u...

Page 116: ...driver click the Special Pages tab then click Add Inserts 1 In the Add Inserts window select the desired options then click OK 2 In the Print dialog box click Copies Pages click Xerox Features then c...

Page 117: ...arate individual pages or pages ranges with commas Specify ranges with a dash For example to add inserts after pages 1 6 9 10 and 11 type 1 6 9 11 Paper The Paper field displays the Use Job Settings d...

Page 118: ...ided Print Flip on Short Edge Prints the exception pages on both sides of the sheet of paper with the images printed so the job can be bound on the short edge of the sheet Job Settings Displays the at...

Page 119: ...tput tab 1 Click the down arrow to the right of the Paper field then click Other Size 2 In the application click File then click Page Setup 1 In the Scale field type the desired scale percentage value...

Page 120: ...ution can be inserted as a watermark You can Create a watermark Edit an existing watermark s text color density location and angle Place a watermark on either the first page or every page in a documen...

Page 121: ...en click the desired existing watermark To modify an existing watermark click the Watermark down arrow click Edit make the desired settings in the Watermark Editor window then click OK To create a new...

Page 122: ...tScript option is installed you can print pages as a mirror image Images mirror left to right when printed Printing Mirror Images for Windows In the printer driver click the Advanced tab 1 Click the I...

Page 123: ...l your applications Creating and Saving Custom Sizes Note For details see Loading Media Windows Click the Paper Output tab 1 Click the arrow the right of the Paper field then click Other Size 2 In the...

Page 124: ...lick Manage Custom Sizes 2 Click the button to add a new custom page size 3 Double click the name Untitled then type a name for the custom size 4 Type dimensions in the Height and Width fields 5 Click...

Page 125: ...the job and the name of the printer where it was printed Job Completion Notification for Windows Note This feature is only available when your printer is connected to your Windows computer over a net...

Page 126: ...feature Printing from USB Flash Drive and Media Card Reader Printing from a USB Flash Drive Note The print from USB option must be enabled by the System Administrator Note The USB port and the optiona...

Page 127: ...h Next to move down one directory level Touch Previous to move up one directory level 6 Touch the desired file 7 If desired make selections from the Output Color Paper Supply 2 Sided Printingand Pages...

Page 128: ...a Compact Flash card in the Media Card Reader 1 Press the Services Home button 2 Touch Media Print Photos 3 Touch Select from List to print one file 4 To select multiple files do one of the following...

Page 129: ...sscode at the printer control panel Windows In the printer driver click Paper Output click the Job Type menu then click Secure Print 1 In the Secure Print window type and confirm a 1 to 12 digit passc...

Page 130: ...rint Jobs More tab then touch Secure Print 2 Touch your user identification in the list then touch Job List 3 Enter the passcode using the alphanumeric keypad then touch Confirm 4 Touch the document i...

Page 131: ...t the printer After you review the sample copy you can release or delete the remaining copies Windows In the Print window under Number of Copies type the number of copies or click the arrows 1 Click P...

Page 132: ...us button 1 Touch the Secure Print Jobs More tab then touch Sample Set 2 Touch your user identification in the list then touch Job List 3 Touch the document in the job list If desired enter the print...

Page 133: ...r a 12 hour format or a 24 hour format Windows In the printer driver click Paper Output click the Job Type menu then click Delay Print 1 Under Time to Print type the desired print time or click the ar...

Page 134: ...een keyboard enter the user identification then touch Enter 3 If required enter the passcode then touch Enter 4 Press the Job Status button touch the Secure Print Jobs More tab then touch Charge Print...

Page 135: ...then click Store File in Folder 1 In the Store File in Folder window do one of the following 2 Click the arrow to the right of Job Name then click Use Document Name Delete the text in the Job Name fi...

Page 136: ...click Copies Pages then Xerox Features 1 Click the Job Type menu click Store File in Folder 2 In the Store File in Folder dialog box type a job name 3 Select a folder on the printer 4 If desired enter...

Page 137: ...he Job Status button 1 Touch the Secure Print Jobs More tab then touch Public Folder 2 Touch the job to be printed or deleted 3 If required enter the passcode then touch Confirm 4 If desired specify t...

Page 138: ...or in thirds C fold or Z fold types The folding option is selected from the print driver Note In order to use the folding option the orientation of documents must be short edge feed SEF You must selec...

Page 139: ...d using the document feeder Use the document feeder for multiple or single pages 2 Document Glass Lift the document feeder cover and place the original facedown toward the back left corner of the docu...

Page 140: ...uides so they fit against the originals The document feeder accepts paper weights from 38 g m2 to 128 g m2 for 1 sided copying and 60 g m2 to 128g m2 for 2 sided copying The document feeder accepts pa...

Page 141: ...rner of the touch screen 4 If desired change the copy settings For details see Adjusting Copy Options 5 Press the green Start button on the control panel 6 To correct the number of copies entered usin...

Page 142: ...button is touched Use the Copy tab to change the following basic settings Selecting Color or Black and White Copies Selecting the Tray to Use for Copies Reducing or Enlarging the Image Collated Copie...

Page 143: ...cument or in black only if the original is a black and white document Color this option copies in full color output using all four printing colors cyan magenta yellow and black Black and White this op...

Page 144: ...Touch Proportional then touch one of the Preset buttons Note You can also use the arrow buttons to change the percentage To center the image on the page touch Auto Center Touch Save To reduce or enlar...

Page 145: ...e for copying based on settings made by the System Administrator To use a different paper type for copying on letterhead colored paper or different paper sizes select the paper tray loaded with the de...

Page 146: ...ly copies both sides of a 2 sided original Note When using the document glass for 2 sided copying a message appears at the top of the touch screen when it is time to place the next original on the gla...

Page 147: ...6 1 2 3 4 5 6 1 2 3 4 5 6 You can automatically collate multi page copy jobs For example when making three 1 sided copies of a six page document the copies are printed in this order To choose collated...

Page 148: ...py Output touch Uncollated with Separators 1 To choose the tray loaded with separator sheets touch Paper Supply then touch Save 2 To choose Offset Stacking options without a finisher Under Copy Output...

Page 149: ...3 Note Stapling options are dependent upon paper feed orientation short edge or long edge If the desired stapling option is unavailable touch Paper Supply then choose the appropriate tray Under Stapl...

Page 150: ...ed from a tray with the paper loaded for short edge feed If the creasing button or the desired creasing option is unavailable touch Paper Supply then choose the appropriate tray Touch Copy on the touc...

Page 151: ...ly then choose the tray containing the paper in the correct orientation Touch Copy on the touch screen 1 Under Copy Output touch More 2 Under Hole Punch touch 2 Hole Punch 3 Hole Punch or 4 Hole Punch...

Page 152: ...ab to change the following image quality settings Specifying the Original Type Adjusting the Darkness Sharpness and Saturation Automatically Suppressing Background Variations Adjusting the Contrast Se...

Page 153: ...of images in the original document and how the original was created To specify the original type Touch Copy on the touch screen then touch the Image Quality tab 1 Touch Original Type 2 In the Origina...

Page 154: ...en touch Copy then touch the Image Quality tab 1 Touch Image Options 2 In the Image Options window 3 To lighten or darken the image touch the Lighten Darken pointer then move it toward Lighten or Dark...

Page 155: ...images printed on one side of the paper can sometimes be seen on the other side of the paper Use Auto Suppression to minimize the visibility of background colors in your copies To change this setting...

Page 156: ...in an image To reduce or increase the contrast of the copies Touch Copy on the touch screen then touch the Image Quality tab 1 Touch Image Enhancement 2 Do one of the following 3 Touch Save 4 To autom...

Page 157: ...or using presets called Color Effects For example the copy colors can be adjusted to be warmer or cooler To select a color preset On the touch screen touch Copy then touch the Image Quality tab 1 Touc...

Page 158: ...touch screen then touch the Image Quality tab 1 Touch Color Balance 2 To adjust the density levels of all four colors 3 To adjust the highlight midtone and shadow density levels by color 4 Select Bas...

Page 159: ...opy on the touch screen then touch the Image Quality tab 1 Touch Color Shift The Original Color bar represents the colors of the original document The Copy Color bar represents the copy colors 2 Touch...

Page 160: ...both pages onto a single sheet of paper You must use the document glass to make copies from books magazines or other bound documents Do not place bound originals in the document feeder Note This featu...

Page 161: ...he binding touch the plus or minus buttons To copy only the left page of an open book touch Left Page Only To specify the Binding Edge Erase amount the space between the image area and the binding tou...

Page 162: ...r Note Non standard size documents will not be separated into two pages accurately To copy pages from a book or other bound document Touch Copy on the touch screen then touch the Layout Adjustment tab...

Page 163: ...Adjustment tab 1 Touch Original Size 2 The printer can pre scan the first page of the originals to determine the area to copy Touch Auto Detect If the area to be copied matches a particular paper size...

Page 164: ...he edges 4 Touch Individual Edges For each edge touch the plus or minus buttons If you selected 2 sided copies to specify the amount to erase from each edge on Side 2 touch the plus or minus buttons o...

Page 165: ...if the image size is smaller than the page size Originals must be positioned correctly for image shift to work correctly For details see Basic Copying Document feeder position originals faceup left lo...

Page 166: ...inus buttons If you selected 2 sided copies to specify the amount to erase from each edge on Side 2 touch the plus or minus buttons or touch Mirror Side 1 To specify the original s orientation as you...

Page 167: ...opy to fit on the paper Touch Copy on the touch screen then touch the Layout Adjustment tab 1 Touch Image Rotation then select from the following 2 To cancel rotation touch Off For automatic rotation...

Page 168: ...e images the positive image is printed as a negative To invert images Touch Copy on the touch screen then touch the Layout Adjustment tab 1 To mirror images touch Invert Image then touch Mirror Image...

Page 169: ...Original Adjust these settings to allow the printer to correctly orient the image when using other layout adjustments Touch Copy on the touch screen then touch the Layout Adjustment tab 1 Touch Origi...

Page 170: ...e copies until it has scanned all the originals Touch Copy on the touch screen then touch the Output Format tab 1 Touch Booklet Creation then touch On under Booklet Options 2 Touch Original Input then...

Page 171: ...k Cover then touch Save To sub divide a large booklet into subsets touch Divide Output then touch On 7 To enter the number of sheets for each subset touch the plus or minus buttons then touch Save 8 O...

Page 172: ...lor or pre printed paper The covers can be blank or printed Note The paper used for the covers must be the same size as the paper used for the rest of the document Touch Copy on the touch screen then...

Page 173: ...y touch Variable Repeat then touch the plus or minus buttons You can repeat an image between 1 to 23 times vertically columns and between 1 to 33 times horizontally rows To arrange the images evenly o...

Page 174: ...uch Copy on the touch screen then touch the Output Format tab 1 Touch Poster 2 To create a poster Touch Output Size then touch the desired size of the poster 3 To select the width and length enlargeme...

Page 175: ...o add annotations Touch Comment then touch On On the next screen touch the desired comment in the list of stored comments To create a comment touch an Available comment then touch Edit Using the touch...

Page 176: ...elect the position of the date stamp on the page touch Position then select the desired position Touch Save twice To insert page numbers 5 Touch Page Numbers then touch On To enter the starting page n...

Page 177: ...or minus buttons To select which pages the Bates Stamp appears on touch Apply To then touch All Pages or All Pages Except First then touch Save To select the position of the Bates Stamp on the page to...

Page 178: ...ientation touch either Upright Images or Sideways Images 7 Touch Format and Style To select the font point size touch the plus or minus buttons Touch the desired font color To select the placement of...

Page 179: ...starting number touch the plus or minus buttons 3 Touch Save 4 To add a stored watermark touch Stored Watermarks then touch On Touch a stored watermark in the list then touch Save 5 To print the curre...

Page 180: ...the document feeder touch Copy on the touch screen then touch the Output Format tab 2 Touch ID Card Copy touch On then touch Save 3 To scan side one press the green Start button 4 To scan side two tu...

Page 181: ...to copy images from a document onto tabbed stock Note Only Tray 5 Bypass can be used with the Tab Margin Shift option Load the paper into Tray 5 with the side to be copied facing up and with the tabbe...

Page 182: ...of shift required by using the Shift Value arrow keys on the touch screen The Shift All optons are shown here This option will print the entire original document image onto the tabbed stock You can c...

Page 183: ...porarily in the printer The complete copy job is then printed To build a copy job with multiple segments Touch Copy on the touch screen 1 Program and scan the first segment 2 The Copy screen appears o...

Page 184: ...segment prints on Side 1 of a new sheet of paper Pages per Side New Page if the first segment has an odd number of pages the second segment will start on side 1 If the first segment has an even numbe...

Page 185: ...separator pages between segments touch Segment Separators then choose from the following Watermarks See Adding Watermarks Select settings then touch Save No Separators separators are not inserted Tou...

Page 186: ...selected For example when copying a book if 3 is entered as the number of desired copies one copy of the book will be printed and two other copies will be held until they are released for printing To...

Page 187: ...Sets 2 Touch On then touch Save 3 Place the first set of originals in the document feeder 4 Press the green Start button on the control panel copying begins The Copy screen appears on the touch scree...

Page 188: ...te everything outside the specified area when copying 3 Touch Delete Outside The area is defined by the rectangle formed between the points as shown on the touch screen Touch Area 1 then touch each co...

Page 189: ...on the touch screen Touch Area 1 then touch each coordinate on the touch screen Use the alphanumeric keypad on the control panel to enter the coordinate values for X1 X2 Y1 and Y2 When all values have...

Page 190: ...uture copy jobs you can save the settings with a name and retrieve the settings for later use with other copy jobs To save the current copy settings On the touch screen touch Copy 1 Touch the Job Asse...

Page 191: ...e saved settings On the touch screen touch Copy 1 Touch the Job Assembly tab then touch Retrieve Saved Settings 2 Touch the desired saved setting 3 Touch Retrieve the saved settings are loaded for the...

Page 192: ...or in thirds C fold or Z fold types The folding option for copies is selected from the Output Format tab Note In order to use the folding option the orientation of documents must be short edge feed SE...

Page 193: ...cause the printer is normally connected to a network rather than directly to a single computer you select a destination for the scanned image at the printer The scanning feature allows you to scan a d...

Page 194: ...Scanning functions require installation of the Scan Drivers For more information see Installing the Software Note Scanning must be enabled before use For details see the System Administrator Guide Not...

Page 195: ...original document in the printer Use the document glass for single page jobs or originals that will not feed through the document feeder Use the document feeder for multiple or single page jobs Docume...

Page 196: ...attempt to force the document feeder cover closed Doing so may damage the document feeder cover Document Feeder Insert originals faceup with page 1 on top The confirmation indicator illuminates when t...

Page 197: ...d at the printer is stored as a file to a folder on the printer s hard drive You can then print the file or you can copy the stored file to your computer using a Web browser and CentreWare IS Folders...

Page 198: ...touch Confirm on the touch screen 4 To change any of the scan settings use the four menus at the bottom of the touch screen Color Scanning 2 Sided Scanning Original Type and Scan Presets For details s...

Page 199: ...ng the alphanumeric keypad then touch Confirm on the touch screen 3 In the file list touch the desired file To print multiple files touch them in succession 4 Touch Print 5 If desired select from the...

Page 200: ...ormation In the touch screen file list touch the desired file 1 Touch File Details From the Whole Page drop down list touch Enlarged View Touch the scroll buttons to examine the enlarged preview 2 To...

Page 201: ...le list touch the file to be deleted 1 Touch Delete twice 2 In the touch screen file list touch the desired file 1 Touch File Details 2 Touch Change File Name 3 Using the touch screen keyboard enter t...

Page 202: ...your Web browser 1 Type the printer s IP address into the Web browser s address bar then press Enter to open CentreWare IS 2 Click the Scan tab 3 In the Scan navigation pane at the left of the page c...

Page 203: ...1 Type the printer s IP address into the Web browser s address bar then press Enter to open CentreWare IS 2 Click the Scan tab 3 In the Scan navigation pane at the left of the page click Folder 4 In t...

Page 204: ...etreiving Format drop down list click the desired file format If desired select options for the file format using the check boxes and dropdown lists Options vary by file format 7 Click Retrieve 8 On t...

Page 205: ...add a thumbnail view when using XPS format select the Add Thumbnail Enabled check box 2 To apply MRC High Compression to PDF and XPS format files select the MRC High Compression Enabled check box Sele...

Page 206: ...folder 3 To assign a password to the folder 4 Using the alphanumeric keypad enter the password Touch Save Under Check Folder Passcode touch On Assign folder attributes 5 Touch Delete Files After Retr...

Page 207: ...dress see Finding The Printer s IP Address Note If necessary scroll the page to see available folders Assign folder attributes 6 To assign a password to the folder 7 Delete Files After Retrieval set o...

Page 208: ...r using the printer touch screen On the control panel press the Machine Status button 1 Touch the Tools tab then under Features touch Create Folder 2 Touch the desired folder If a password is required...

Page 209: ...k the Scan tab 3 In the Scan navigation pane at the left of the page click Folder 4 In the Folder list click Delete for the folder to be deleted 5 Note If you don t know the printer s IP address see F...

Page 210: ...must be created using CentreWare Internet Services For details see the System Administrator Guide To use the scan to a network file repository feature Load the original on the document glass or in the...

Page 211: ...Address Book touch the desired recipient then touch To Touch New Recipient using the touch screen keyboard enter the complete email address touch Add then touch Close Repeat Step 4 to add additional r...

Page 212: ...ail Options tab 2 Touch File Name or Reply to Using the touch screen keyboard delete or modify the text 3 Touch Save 4 To change the file format On the printer control panel press the Services Home bu...

Page 213: ...3 Touch Transfer Protocol then touch FTP SMB or SMB UNC Format then touch Save 4 Touch Server Save in User Name and Password For each setting using the touch screen keyboard enter the data Touch Save...

Page 214: ...iginal on the document glass or in the document feeder 1 On the printer control panel press the Services Home button 2 Touch Network Scanning 3 Touch the template created by your system administrator...

Page 215: ...nel Note This feature must be enabled by your system administrator To use the Store to USB feature Load the original on the document glass or in the document feeder 1 Insert a USB Flash Drive in the U...

Page 216: ...see Setting Scan Options 8 To change any of the additional scanning options use the three tabs at the top of the touch screen For details see Additional Scanning Options 9 To scan the original and sto...

Page 217: ...Scan Settings Scanning can be adjusted using optional settings After selecting the desired scanning method use the four menus at the bottom of the control panel touch screen to change the following s...

Page 218: ...ion set to Color Black White or Grayscale Setting 1 sided or 2 sided originals Use the document feeder to scan 2 sided originals Select 2 sided scanning to scan both sides of the paper to produce a mu...

Page 219: ...he scanning process Many of these optional settings override the automatic settings Instructions on the touch screen describe the use of these options After selecting the desired scanning method use t...

Page 220: ...d setting 4 Setting Use Image Options Choose from Lighten Darken or Sharpness Soften Image Enhancement Choose from Auto Suppression or Contrast Resolution Choose from 200 to 600 dpi Shadow Suppression...

Page 221: ...inal Orientation Choose from Upright Images or Sideways Images Original Size Choose from Auto Detect Manual Size Input or Mixed Size Originals Edge Erase Choose from All Edges Print to Edge Individual...

Page 222: ...g 4 Setting Use File Name Enter a filename prefix File Format Choose from PDF Image Only or Searchable PDF A Image Only or Searchable Multi page TIFF TIFF 1 file per page JPEG 1 file per page or XPS I...

Page 223: ...of the Xerox Scan Utility Create a Xerox Scan Utility scan template using your computer 1 Once created the template data is sent to the printer and stored there for later use The template contains sca...

Page 224: ...e Access the Xerox Scan Utility on your computer 1 Macintosh Navigate to Applications Xerox Xerox Scan Utility then double click the Xerox Scan Utility Windows In the taskbar right click the Xerox Sca...

Page 225: ...late for the settings you selected in the Saved Template Settings dropdown list type the name for the new template Click Save Select the desired settings for the template Color Black and White Origina...

Page 226: ...the four menus at the bottom of the touch screen Color Scanning 2 Sided Scanning Original Type and Scan Presets For details see Setting Scan Options 4 Press the green Start button the progress screen...

Page 227: ...f you are using Windows Classic View select Xerox Office Printing Scanning Xerox Scan Utility Macintosh Navigate to Applications Xerox Xerox Scan Utility then double click the Xerox Scan Utility Impor...

Page 228: ...elect the image you want to import 3 Click Retrieve A copy of the image is transferred to the location in your application If you want to delete the images you selected click Delete 4 Click Picture Cl...

Page 229: ...image in a Microsoft Word 2003 document 2 Open the folder to view thumbnails of the scanned images 3 To see details of an image file 4 Click Picture Click Insert Click From Scanner or Camera Select t...

Page 230: ...image you want to import 3 Click Import A copy of the image is transferred to the location selected in your application If you want to delete the images you selected click Delete 4 Click Picture Clic...

Page 231: ...ter User Guide 231 Faxing This chapter includes Fax Overview Sending a Fax Server Fax Sending an Internet Fax Faxing from Your Computer Receiving Faxes Selecting Fax Options Adding Address Book Entrie...

Page 232: ...before use For details see the System Administrator Guide at www xerox com support Embedded Fax Document is scanned and sent directly to a fax machine Server Fax Document is scanned and sent over an E...

Page 233: ...the document glass for single page jobs or for originals that will not feed through the document feeder Use the document feeder for multiple or single page jobs Document Glass Lift the document feede...

Page 234: ...tered in the Address Book to use the address book For details see Adding Address Book Entries Note Chain Dial can be performed when viewing the list of individual addresses in the Address Book For det...

Page 235: ...options if required For details see Selecting Fax Options 7 Press the green Start button The printer scans the pages and transmits the document when all pages have been scanned 8 Inserting Pauses in...

Page 236: ...line to a fax machine Note The Server Fax service must be enabled before use and a fax server must be configured Note Server Fax cannot be used together with the Fax feature When Server Fax is in use...

Page 237: ...h New Recipients enter the number using the touch screen keyboard touch Add then touch Close 5 To use a number previously stored in the Address Book 6 Adjust fax options if necessary For details see S...

Page 238: ...Internet Fax Place the original on the document glass or in the document feeder 1 On the printer touch screen touch Services Home then touch Internet Fax 2 Touch New Recipient 3 To enter the recipien...

Page 239: ...on your application 3 Select printer features 4 Windows Click the Paper Output tab Macintosh Click Copies and Pages then click Xerox Features If desired click the Cover Sheet tab choose an option then...

Page 240: ...d Internet Fax For more information see the System Administrator Guide at www xerox com support Selecting Fax Options Setting 2 Sided Faxing Touch Fax on the touch screen 1 Touch 2 Sided Scanning then...

Page 241: ...en 1 Touch Original Type then touch the desired option Text Photo and Text Photo 2 Setting the Fax Resolution Touch Fax on the touch screen 1 Touch Resolution then touch the desired option 2 Standard...

Page 242: ...thin paper images printed on one side of the paper can sometimes be seen on the other side of the paper Use Auto Suppression to reduce this problem Touch Fax on the touch screen 1 Touch the Image Qual...

Page 243: ...ayout settings allow you to adjust the original size set page scanning for book faxing and reduce or enlarge the fax image Touch one of the following 3 Auto Detect to automatically identify standard s...

Page 244: ...h Both Pages Left Page Only or Right Page Only Right Page then Left then touch Both Pages Left Page Only or Right Page Only Top Page then Bottom then touch Both Pages Top Page Only or Bottom Page Only...

Page 245: ...touch Specific Time then touch desired settings Transmission Header Text Off Display Header Recipient Print Sets 1 Set Multiple Sets touch Multiple Sets then touch plus or minus buttons to set quanti...

Page 246: ...ff Poll a Remote Device retrieve files stored on a remote fax machine by using the Remote Folder feature Store for Polling Off Store for Free Polling and Store for Secure Polling fax documents stored...

Page 247: ...ons Off print report after each fax transmission Read Receipts Off request read receipt from recipient s fax server Internet Fax Profile TIFF S use for A4 210 x 297 mm 8 5 x 11 in originals with Stand...

Page 248: ...the touch screen touch the Tools tab 2 Touch Setup Calibration touch Setup then touch Add Address Book Entry 3 On the next screen touch an address in the scrolling list 4 Touch Address Type touch the...

Page 249: ...te Individual entries must be configured before groups can be defined On the control panel press the Machine Status button 1 On the touch screen touch the Tools tab 2 Touch Setup and Calibration touch...

Page 250: ...rol panel press the Machine Status button 1 On the touch screen touch the Tools tab 2 Touch Setup and Calibration touch Setup then touch Create Fax Group Recipients 3 On the next screen touch the desi...

Page 251: ...meric keypad Touch the keyboard button enter a number using the touch screen keyboard then touch Save Touch Add The numbers are added together in the Recipient List 6 Touch Save The combined number ap...

Page 252: ...el press the Machine Status button 1 On the touch screen touch the Tools tab 2 Touch Setup then touch Add Fax Comment 3 On the next screen touch an comment in the scrolling list 4 Enter the comment us...

Page 253: ...Guide 253 Maintenance This chapter includes Maintenance and Cleaning Ordering Supplies Maintenance and Cleaning This section includes General Precautions Locating the Serial Number Billing and Usage...

Page 254: ...ult in a risk of explosion and fire WARNING Do NOT remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do NOT att...

Page 255: ...hine Information screen 2 If the serial number cannot be read from the printer s touch screen it can also be found on the machine frame inside the lower left cover of the printer Billing and Usage Inf...

Page 256: ...ass and Document Cover To ensure optimum print quality regularly clean the glass areas of the printer This helps avoid output with streaks smears and other marks that transfer from the glass area whil...

Page 257: ...e document cover and the document feeder Regular cleaning keeps the touch screen and control panel free from dust and dirt To remove finger prints and smudges clean the touch screen and control panel...

Page 258: ...e ordered occasionally Each supply item includes installation instructions Consumables Use genuine Xerox Toner Cartridges Cyan Magenta Yellow and Black CAUTION Use of toner other than Genuine Xerox To...

Page 259: ...e a limited life and require periodic replacement Replacements may be parts or kits Routine maintenance items are typically customer replaceable The following items are routine maintenance items Toner...

Page 260: ...you continue copying or printing without replacing the toner cartridge a message will appear and the machine will stop after copying or printing around 1 800 pages for Black or around 1200 pages for C...

Page 261: ...efore removing the cartridge This will allow any excess toner to fall on the paper Hold the handle of the color indicated in the message and gently pull it out 2 Dispose the toner cartridge as normal...

Page 262: ...completely make sure the cartridge is in the lock position and the toner cartridge is installed into the appropriate toner location 8 Install the toner cartridge by aligning the arrows on the cartridg...

Page 263: ...ns wait at least 5 10 minutes after powering off the printer to allow the fuser to cool down and observe warning labels inside Carefully pull out the Transfer Module 3 This procedure shows you how to...

Page 264: ...the new Fuser from its packaging 6 Insert the new Fuser into the Transfer module while holding the Amber Gold handle 7 Close the Transfer module 8 Turn Handle 2 to the locked position 9 Close the Fro...

Page 265: ...ed running and open the Front Door 1 Open the waste toner container cover located to the right of the Area 2 lever 2 This procedure shows you how to remove the used Waste Toner Container and replace i...

Page 266: ...neutral detergent Grip the handle of the waste toner container and pull out about half of it 3 Hold the center part on the top of the container and then remove it 4 Hold the used waste toner container...

Page 267: ...ctions you receive with the new items CAUTION Do not expose drum cartridges to direct sunlight or strong light from indoor fluorescent lighting for more than two minutes Image quality may deteriorate...

Page 268: ...you take it out from the bag CAUTION Do not expose drum cartridges to direct sunlight or strong light from indoor fluorescent lighting for more than two minutes Image quality may deteriorate when the...

Page 269: ...the Drum Drawer 7 Remove the old drum cartridge by holding the finger rings provided at the both ends of the drum cartridge and gently lifting up 8 Place the new drum cartridge in the machine followi...

Page 270: ...in a horizontal position 10 Immediately close the Drum Drawer to protect the other drums from light 11 Return the Release Handle to its original position 12 Return the R1 R4 handle to the original pos...

Page 271: ...Raise the Release Handle 3 Open the packaging for the new Charge Corotron and gently place the new Charge Corotron on a flat surface near the machine 4 CAUTION Do not expose drum cartridges to direct...

Page 272: ...completely Return the Release Handle to its original position 10 Return the R1 R4 handle to the original position and close the front door 11 Insert the used Charge Corotron into an empty container fo...

Page 273: ...to replace the staple cartridge a message will appear on the touch screen When this message appears replace the staple cartridge with a new one Grip the orange lever and pull the cartridge towards yo...

Page 274: ...enance R4 Main Staple Replacement for Standard Finisher or Booklet Maker Finisher WARNING Do not perform this procedure when the printer is copying or printing Open the finisher front cover 1 Pull the...

Page 275: ...Maintenance Xerox Color 550 560 Printer User Guide 275 Remove the staple cartridge from the staple case 3 Insert a new staple cartridge into the staple case 4...

Page 276: ...Xerox Color 550 560 Printer User Guide 276 Maintenance R4 Push the cartridge back to its original position 5 Push the cartridge down until it clicks into place 6...

Page 277: ...Maintenance Xerox Color 550 560 Printer User Guide 277 Close the Finisher Front Door 7...

Page 278: ...cement for Booklet Maker Finisher WARNING Do not perform this procedure when the printer is copying or printing Open the Finisher Front Door 1 Note The booklet maker uses two staple cartridges labeled...

Page 279: ...560 Printer User Guide 279 Pinch the levers on the Booklet Maker Staple Unit then extend the unit to access the Booklet Maker Staple Cartridges 2 Hold the tabs of the Booklet Maker Staple Cartridge a...

Page 280: ...4 Open a new staple cartride Holding the tabs of the new Booklet Maker staple Cartridge return the cartridge to the original position and gently push it until you hear it click into place 5 Repeat st...

Page 281: ...tisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfactio...

Page 282: ...Xerox Color 550 560 Printer User Guide 282 Maintenance...

Page 283: ...location of the problem such as the location of a paper jam Problems which prevent the full operation of the printer have associated fault codes These codes will help pinpoint the specific subsystem...

Page 284: ...power switch behind the front cover of the printer is in the On position The power cord is not correctly plugged into the outlet Turn off the printer and plug the power cord securely into the outlet...

Page 285: ...de It takes time for printing to start in power saving mode The job is very complex Wait No action needed Printing Takes Too Long Probable Causes Solutions The power cord is not correctly plugged into...

Page 286: ...inter and remove the obstruction or debris If you cannot remove it contact your Xerox service representative Printer Is Making Unusual Noises Probable Causes Solutions Media or settings are not correc...

Page 287: ...Causes Solutions Scanner is not communicating Turn off the printer using the power switch visible on the control Panel Wait two minutes then turn the printer on Ensure that the main power switch behin...

Page 288: ...r on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off If toner gets on your skin wash it off with cool water an...

Page 289: ...ve the paper from the tray 2 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 3 Reload the tray with undamaged paper then push the tray in until it...

Page 290: ...paper feed entrance area where the tray connects to the printer 1 If the paper is torn check inside the printer for torn pieces of paper 2 Reload the tray with undamaged paper The leading edge of the...

Page 291: ...a stop 2 Clearing Paper Jams in Document Feeder If the document is not caught in the document feeder pull out the document 3 Close the Top Cover until it clicks into place 4 If the document cannot be...

Page 292: ...torn check for any torn pieces of paper inside the machine 2 Clearing Paper Jams in the High Capacity Feeder Gently close Tray 6 3 Gently move Tray 6 to the left until it stops 4 Open the Tray 6 Top...

Page 293: ...er Guide 293 Open the tray where the paper jam occurred 1 Remove the visible jammed paper 2 Clearing Paper Jams in the Oversized High Capacity Feeder If paper is torn check for any torn pieces of pape...

Page 294: ...earing Paper Jams in the Fuser Remove the visible jammed paper 3 If paper is torn check for any torn pieces of paper inside the machine 4 Move Handle 2a to the right and remove any jammed paper 5 Pull...

Page 295: ...Troubleshooting Xerox Color 550 560 Printer User Guide 295 Clearing Paper Jams in the Professional Finisher Paper Jams under the Top Cover Press the Cover button 1...

Page 296: ...560 Printer User Guide 296 Troubleshooting Open the cover and remove the jammed paper 2 Close the cover 3 Note If the paper is torn remove all torn pieces from the printer Remove and reload all paper...

Page 297: ...oubleshooting Xerox Color 550 560 Printer User Guide 297 Remove the visible jammed paper 1 If paper is torn check for any torn pieces of paper inside the machine 2 Clearing Paper Jams in the Ouput Tra...

Page 298: ...ttom Right Cover by pressing the down arrow button 1 If the Output Catch Tray is installed open the Bottom Right Cover while pressing the down arrow button 2 Clearing Paper Jams in the Inverter Pull t...

Page 299: ...ing Hole Punch Jams Open the finisher front door 1 If jams occur in the Hole Punch area of the Finisher remove the paper jam then remove and empty the hole punch waste container 2 Insert the container...

Page 300: ...inter Pulls Multiple Sheets Together Probable Causes Solutions The paper tray is too full Remove some of the paper Do not load paper past fill line The front edges of the paper are not even Remove the...

Page 301: ...jammed paper Duplex Unit Jams Probable Causes Solutions Unsupported media of the wrong size thickness or type is being used Use only Xerox approved media For details see Supported Media Recheck the me...

Page 302: ...type is in use Do not use unsupported media Use only Xerox approved media See Supported Media The documents loaded in the document feeder exceed the maximum capacity allowed Place fewer documents in...

Page 303: ...ia guides in the tray to match the size of the media Unsupported media of the wrong size thickness or type is in use Do not use unsupported media Use Xerox approved media See Supported Media Warped or...

Page 304: ...this procedure when the printer is copying or printing Open the finisher front door 1 The stapler is located inside the finisher cabinet Pull the stapler toward you until it stops 2 Push the stapler t...

Page 305: ...NG The points of the jammed staples are sharp Remove the jammed staples carefully Remove the jammed staples 1 then push the clamp in the direction shown until it snaps into the locked position 2 7 Gri...

Page 306: ...e Jams in the Standard Finisher WARNING Do not perform this procedure when the printer is copying or printing Open the finisher front door 1 Pull the staple cartridge straight out of the machine 2 Che...

Page 307: ...the staple cartridge cover and remove the jammed staple If the jammed staple cannot be removed push the staple in the direction indicated by arrow 4 Return the staple cartridge to its original positi...

Page 308: ...procedure when the printer is copying or printing The booklet maker stapler uses two staple cartridges labeled R2 and R3 Booklet stapling requires that both staple cartridges be free of jammed staple...

Page 309: ...550 560 Printer User Guide 309 Hold the tabs of the Booklet Maker Staple Cartridge and then lift to remove it 3 WARNING The points of the jammed staples are sharp Remove the jammed staples carefully...

Page 310: ...the original position in the stapler 5 If no jammed staples were found repeat steps 3 to 5 for the other staple cartridge 6 Return the Booklet Maker Staple Unit to its original position 7 Note If you...

Page 311: ...ith the composite black setting count as color pages because color consumables are used This is the default setting on most printers CAUTION The Xerox Warranty Service Agreement or Total Satisfaction...

Page 312: ...the debris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debr...

Page 313: ...nned at an angle The document feeder guides are not adjusted to the width of the document Adjust the document feeder guides to fit the width of the document The fax received by the recipient is blurry...

Page 314: ...feeder place the document to be faxed faceup Document glass place the document to be faxed facedown Fax was not transmitted The fax number may be wrong Check the fax number The telephone line may be...

Page 315: ...and wait for the existing job to complete This will increase available memory The paper supply in the printer may not match the document size sent Confirm the original size of the documents Documents...

Page 316: ...howing the location of the problem such as the location of a paper jam Alerts Alerts provide messages and instructions to help solve problems Alerts can be viewed on The Status page in CentreWare Inte...

Page 317: ...nting templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer...

Page 318: ...Xerox Color 550 560 Printer User Guide 318 Troubleshooting...

Page 319: ...19 Printer Specifications This chapter includes Physical Specifications Electrical Specifications Environmental Specifications Controller Specifications Performance Specifications For media specificat...

Page 320: ...rox Color 550 560 Printer User Guide 320 Printer Specifications Physical Specifications Base Unit Width 28 inches 710 mm Height 45 4 inches 1153 9 mm Depth 31 6 inches 803 5 mm Weight 583 pounds 265 k...

Page 321: ...cifications Xerox Color 550 560 Printer User Guide 321 Base Unit with High Capacity Feeder and Standard Finisher Width 118 8inches 3017mm Height 54 8 inches 1392 mm Depth 640 mm 25 1 in Weight 1009 po...

Page 322: ...Specifications Environmental Specifications Temperature Operating 10 to 28 C 50 to 83 F When the humidity is 85 temperature must be 28 C 83 F or below Relative Humidity Operating 15to 85 When the temp...

Page 323: ...550 560 Printer User Guide 323 Electrical Specifications 120 V AC 10 60 Hz Power Consumption 1 58 kW maximum ENERGY STAR qualified product 220 240 V AC 10 50 Hz Power Consumption 1 76 kW maximum for 2...

Page 324: ...Xerox Color 550 560 Printer User Guide 324 Printer Specifications Performance Specifications Resolution Maximum Resolution 2400x2400 dpi Print Speed Color 50 or 60 ppm Black and White 55 or 65 ppm...

Page 325: ...Printer Specifications Xerox Color 550 560 Printer User Guide 325 Controller Specifications Processor 667 MHz Memory 2 GB Interface Ethernet 10 100Base TX...

Page 326: ...Xerox Color 550 560 Printer User Guide 326 Printer Specifications...

Page 327: ...Xerox Color 550 560 Printer User Guide 327 Regulatory Information This chapter includes Basic Regulations Fax Regulations Copy Regulations Energy Saver Mode Material Safety Data Sheets...

Page 328: ...rea is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or tel...

Page 329: ...ves of the European Union as of the dates indicated This product if used properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment A signed copy...

Page 330: ...h as FHA etc Bonds U S Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce...

Page 331: ...aphed 5 Immigration papers 6 Draft Registration Cards 7 Selective Service Induction papers that bear any of the following Registrant s information 8 Badges Identification Cards Passes or Insignia carr...

Page 332: ...r designs used by or on behalf of the Government of Canada or of a province the government of a state other than Canada or a department board Commission or agency established by the Government of Cana...

Page 333: ...guilty of making such reproductions Currency notes Bank notes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the conse...

Page 334: ...or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message...

Page 335: ...ns for details The Ringer Equivalence Number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not r...

Page 336: ...service center details of which are displayed either on the machine or contained within the User Guide If the equipment is causing harm to the telephone network the Telephone Company may request that...

Page 337: ...e systems if present are connected together This precaution may be particularly important in rural areas Note The Industry Canada label identifies certified equipment This certification means that the...

Page 338: ...ance This product has been tested to and is compliant with ES 203 021 1 2 3 a specification for terminal equipment for use on analogue switched telephone networks in the European Economic Area This pr...

Page 339: ...9 Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Suppor...

Page 340: ...nments and the office equipment industry to promote energy efficient copiers printers fax multifunction machine personal computers and monitors Reducing product energy consumption helps combat smog ac...

Page 341: ...local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see www dtsc ca gov hazardouswaste perch...

Page 342: ...facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old e...

Page 343: ...EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which c...

Page 344: ...act your local authorities or dealer and ask for the correct method of disposal Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol This establishes c...

Page 345: ...view 40 Installing the Software 47 J Job Completion Notification for Windows 125 L Loading Media 64 Loading Original Documents 195 Loading Original Documents 233 M Maintenance 253 Maintenance and Clea...

Page 346: ...Scanning to an Email Address 211 Selecting Fax Options 240 Selecting Printing Options 84 Selecting the Paper to Use 100 Sending a Fax 234 Sending an Internet Fax 238 Server Fax 236 Setting Scan Option...

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