Xerox CX PRINT SERVER 560, User Manual, Page: 312 / 346

Xerox Color 550/560 Printer
User Guide 312
Troubleshooting
Copy and Scan Problems
When the copy or scan quality is poor, select the closest symptom from the following table to correct the problem.
If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or
your reseller.
Symptom Solution
Lines or streaks only present in copies made
from the document feeder. There is debris on the document glass. When scanning, the paper
from the document feeder passes over the debris creating lines or
streaks. Clean all glass surfaces with a lint free cloth.
Spots present in copies taken from the
document glass. There is debris on the document glass. When scanning, the debris
creates a spot on the image. Clean all glass surfaces with a lint
free cloth.
The reverse side of the original is showing on
the copy or scan. Copy: Turn on Background Suppression.
Scan: Turn on Background Suppression.
Image is too light or dark. Copy: Use the Image Quality settings to lighten, darken or adjust
contrast.
Scan: Use the Advanced Settings Tab to lighten, darken or adjust
contrast.
Colors are off. Copy: Use the Image Quality settings to adjust color balance.
Scan: Confirm the correct Original Type is set.