Xerox C310 User Manual Download Page 174

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Veerrttiiccaall D

Daarrkk LLiinneess

Note:

Before solving the problem, print the Print Quality Test Pages. From the control panel,

navigate to

Settings > Troubleshooting > Print Quality Test Pages

. For non-touch-screen

printer models, press

to navigate through the settings.

174

Xerox

C310 Color Printer

User Guide

Troubleshoot a Problem

Summary of Contents for C310

Page 1: ...Version 1 1 November 2021 702P08626 Xerox C310 Color Printer User Guide...

Page 2: ...trator and McAfee ePO are trademarks or registered trademarks of McAfee Inc in the United States and other countries Microsoft Windows Vista Windows Windows Server and OneDrive are registered trademar...

Page 3: ...cables 29 Setting Up and Using the Home Screen Applications 30 Finding the IP Address of the Printer 30 Using the home screen 30 Using Display Customization 31 Configuring Eco Settings 31 Managing bo...

Page 4: ...printer hard disk 59 5 Print 61 Printing from a computer 62 Printing from a mobile device 63 Printing from a mobile device using Mopria Print Service 63 Printing from a mobile device using AirPrint 6...

Page 5: ...etwork Overview 103 Wireless 103 Wi Fi Direct 106 AirPrint 107 Ethernet 107 TCP IP 108 SNMP 110 IPSec 112 802 1x 112 LPD Configuration 112 HTTP FTP Settings 113 ThinPrint 114 USB 115 Restrict external...

Page 6: ...placing an imaging kit 146 Cleaning the printer 152 Saving energy and paper 153 Configuring the power save mode settings 153 Adjusting the brightness of the display 153 Conserving Supplies 154 8 Troub...

Page 7: ...ity problems 207 Adjusting toner darkness 207 Modifying the colors in printed output 207 FAQ about color printing 208 The print appears tinted 209 Contacting customer support 210 A Regulatory Informat...

Page 8: ...8 Xerox C310 Color Printer User Guide India E Waste notice 225 Table of Contents...

Page 9: ...s 10 Product Statements 11 Maintenance Safety 14 Consumable Information 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the f...

Page 10: ...AL INJURY Indicates a risk of injury CAUTION SHOCK HAZARD Indicates a risk of electrical shock CAUTION HOT SURFACE Indicates a risk of burn if touched CAUTION TIPPING HAZARD Indicates a crush hazard C...

Page 11: ...N POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furnitur...

Page 12: ...Make sure that your fingers are not under the printer when you set it down Make sure that there is adequate clearance around the printer CAUTION TIPPING HAZARD Installing one or more options on your p...

Page 13: ...roduct uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidel...

Page 14: ...Customer service items are not located behind these covers In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink or toner Sweep slowly to minimize generation of du...

Page 15: ...s can increase the risk of skin or eye contact Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never th...

Page 16: ...16 Xerox C310 Color Printer User Guide Safety...

Page 17: ...olor Printer User Guide 17 2 Learn about the Printer This chapter contains Printer Configurations 18 Using the Control Panel 19 Understanding the Status of the Power Button and Indicator Light 21 Pape...

Page 18: ...load each tray separately Keep all other trays closed until needed Depending on your printer model you can configure your printer by adding an optional 650 sheet duo tray For more information see Ins...

Page 19: ...us or move between screens and menu options Adjust the numeric value of a setting 4 Numeric keypad Enter numbers or symbols in an input field 5 Power button Turn on or turn off the printer To turn off...

Page 20: ...9 Back button Return to the previous screen 10 Home button Go to the home screen 20 Xerox C310 Color Printer User Guide Learn about the Printer...

Page 21: ...ate mode Blue The printer is ready or processing data Red The printer requires user intervention Power button light Printer status Off The printer is off ready or processing data Solid amber The print...

Page 22: ...different paper sizes types and weights Paper size and dimension Standard 250 sheet tray Manual feeder Optional 650 sheet duo tray 550 sheet tray Two sided printing 550 sheet tray Multipur pose feeder...

Page 23: ...mm to 215 9x355 6m m 3 87x5 83in to 8 5x14in X X X Universal3 4 76 2x127mm to 215 9x355 6m m 3x5in to 8 5x14in X X X X Universal3 4 148x210mm to 215 9x355 6m m 5 83x8 27in to 8 5x14in X Universal3 4 2...

Page 24: ...for 215 9 x 355 6 mm 8 5 x 14 in unless the size is specified by the software application 4 Load narrow paper with the short edge entering the printer first 5 When Other Envelope is selected the page...

Page 25: ...X X Labels Vinyl labels X S Su up pp po or rt te ed d p pa ap pe er r w we eiig gh ht ts s Your printer model may have a 650 sheet duo tray which consists of a 550 sheet tray and an integrated 100 she...

Page 26: ...35 lb bond X Envelopes 5 6 60 105g m2 16 28 lb bond X X 1 Paper less than 75 g m2 20 lb must be printed with Paper Type set to Light Paper Failure to do so may cause excessive curl which can lead to f...

Page 27: ...contains Selecting a location for the printer 28 Attaching cables 29 Setting Up and Using the Home Screen Applications 30 Setting Up and Using the Accessibility Features 35 Loading Paper and Specialt...

Page 28: ...w in the room meets the latest revision of theASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away f...

Page 29: ...fire or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement Warning To avoid loss of data or printer malfunction do not touch the USB cabl...

Page 30: ...to load the Web page correctly U Us siin ng g t th he e h ho om me e s sc cr re ee en n Note Your home screen may vary depending on your home screen customization settings administrative setup and act...

Page 31: ...then configure the application Enable and configure Slideshow Settings and Wallpaper Settings C Ch ha an ng giin ng g t th he e w wa allllp pa ap pe er r iim ma ag ge e 1 From the home screen touch Ch...

Page 32: ...formation on obtaining the CN value in the server certificate see the help information for your web browser For FTP type the FTP address For example myServer myDirectory Enter the FTP port Port 21 is...

Page 33: ...ess field View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then tempor...

Page 34: ...ress appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do e...

Page 35: ...image that are beyond the limits of the screen This gesture requires the use of two fingers to drag across a zoomed image Swipe up then left Exit an application and return to the home screen Swipe dow...

Page 36: ...Backspace to delete characters To hear the content in the input field select Tab and then select Shift Tab E En na ab blliin ng g s sp po ok ke en n p pa as ss sw wo or rd ds s o or r p pe er rs so on...

Page 37: ...iv ve er rs sa all p pa ap pe er r s se et tt tiin ng gs s 1 From the control panel navigate to Settings Paper Media Configuration Universal Setup For non touch screen printer models press to navigate...

Page 38: ...d the paper stack with the printable side faceup and then make sure that the side guides fit snugly against the paper Load letterhead faceup with the header toward the front of the tray for one sided...

Page 39: ...e control panel to match the paper loaded L Lo oa ad diin ng g t th he e m mu ullt tiip pu ur rp po os se e f fe ee ed de er r 1 Open the multipurpose feeder Note The multipurpose feeder is available...

Page 40: ...ng the printer first Load envelopes with the flap side up and against the right side of the paper guide Warning Do not use envelopes with stamps clasps snaps windows coated linings or self stick adhes...

Page 41: ...o oa ad diin ng g t th he e m ma an nu ua all f fe ee ed de er r 1 Adjust the guide to match the size of the paper that you are loading Xerox C310 Color Printer User Guide 41 Set up Install and Config...

Page 42: ...tterhead with the printable side faceup and the top edge entering the printer last for two sided printing Load envelope with the flap side up and against the right side of the paper guide 3 Feed the p...

Page 43: ...Configuration 3 Set the same paper size and paper type for the trays that you are linking 4 Save the settings 5 Click Settings Device Maintenance Configuration Menu Tray Configuration 6 Set Tray Link...

Page 44: ...continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electri...

Page 45: ...printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the option...

Page 46: ...installer does not start automatically navigate to the drive then double click the Setup exe installer file 2 Click Xerox Smart Start Driver Installer Recommended 3 At the License Agreement click Agr...

Page 47: ...age to the printer click Print a test page 14 Click Finish Installing the Print Drivers for a Windows USB Printer 1 Connect the B end of a standard A B USB 2 0 or USB 3 0 cable to the USB Port on the...

Page 48: ...k Install 7 If prompted enter your password then click OK 8 From the list of discovered printers select your printer then click Next 9 If your printer does not appear in the list of discovered printer...

Page 49: ...a name for the printer 8 From the Use list choose Select a driver to use 9 From the printer software list select the print driver for your printer model 10 Click Add Installing Print Drivers and Utili...

Page 50: ...3 123 123 123 If you are using a proxy server temporarily disable it to load the Web page correctly 2 From the Embedded Web Server click Export Configuration or Import Configuration 3 Follow the instr...

Page 51: ...the settings 2 Follow the instructions on the display U Us siin ng g t th he e p pe er rs so on na all iid de en nt tiif fiic ca at tiio on n n nu um mb be er r P PI IN N m me et th ho od d 1 From the...

Page 52: ...ngs Page From the control panel navigate to Settings Reports Menu Settings Page For non touch screen printer models press to navigate through the settings 52 Xerox C310 Color Printer User Guide Set up...

Page 53: ...apter contains Locating the security slot 54 Erasing printer memory 55 Erasing printer hard disk memory 56 Encrypting the printer hard disk 57 Restoring factory default settings 58 Statement of Volati...

Page 54: ...The printer is equipped with a security lock feature Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place 54 Xerox C310 Color Printer User...

Page 55: ...embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory For non touch screen printer m...

Page 56: ...Erase 2 Select the Sanitize all information on hard disk check box and then touch ERASE 3 Follow the instructions on the display Note This process can take from several minutes to more than an hour m...

Page 57: ...h Settings Security Disk Encryption Start encryption 2 Follow the instructions on the display To avoid loss of data do not turn off the printer during the encryption process This process can take from...

Page 58: ...rom the control panel navigate to Settings Device Restore Factory Defaults 2 For Restore Settings select the settings that you want to restore 3 When you are satisfied select Start 58 Xerox C310 Color...

Page 59: ...data Erase the content of any installed printer memory in the following circumstances The printer is decommissioned The printer hard disk is replaced The printer is moved to a different department or...

Page 60: ...60 Xerox C310 Color Printer User Guide Secure the Printer...

Page 61: ...pter contains Printing from a computer 62 Printing from a mobile device 63 Printing from a flash drive 64 Supported flash drives and file types 65 Configuring confidential jobs 66 Printing confidentia...

Page 62: ...envelopes set the paper size and type in the printer before printing the document 1 From the document that you are trying to print open the Print dialog 2 If necessary adjust the settings 3 Print the...

Page 63: ...a compatible application 2 Tap Print and then select a printer 3 Print the document P Pr riin nt tiin ng g f fr ro om m a a m mo ob biille e d de ev viic ce e u us siin ng g A Aiir rP Pr riin nt t Air...

Page 64: ...rinter is processing other print jobs then Busy appears on the display 2 Select the document that you want to print If necessary configure other print settings 3 Print the document To print another do...

Page 65: ...ives must support the File Allocation FAT system Lexar JumpDrive S70 16GB and 32GB SanDisk Cruzer 16GB and 32GB PNY Attache 16GB and 32GB F Fiille e t ty yp pe es s Documents PDF version 1 7 or earlie...

Page 66: ...print jobs Confidential held jobs are stored in the printer until they are released or deleted manually Repeat Job Expiration Set the expiration time for a repeat print job Repeat held jobs are stored...

Page 67: ...to Held jobs select your user name select the print job configure the settings Print F Fo or r M Ma ac ciin nt to os sh h u us se er rs s 1 With a document open choose File Print If necessary click t...

Page 68: ...e list 1 From the control panel navigate to Settings Reports Print Print Fonts For non touch screen printer models press to navigate through the settings 2 Select a font sample 68 Xerox C310 Color Pri...

Page 69: ...r Printer User Guide 69 6 Use the Printer Menus This chapter contains Menu Map 70 Device 71 Print 87 Paper 98 USB Drive 101 Network Ports 103 Security 117 Reports 131 Supplies Plan 132 Address Book 13...

Page 70: ...t AirPrint Ethernet TCP IP SNMP IPSec 802 1x LPD Configuration HTTP FTP Settings ThinPrint USB Restrict external network access Security 2 Login Methods Certificate Management Schedule USB Devices Sec...

Page 71: ...e Zone GMT Configure the printer date and time Date and Time Network Time Protocol Enable NTP On NTP Server Enable Authentication Configure the settings for Network Time Protocol NTP Enable Authentica...

Page 72: ...ner R Re em mo ot te e O Op pe er ra at to or r P Pa an ne ell Menu item Description External VNC Connection Don t Allow Allow Connect an external Virtual Network Computing VNC client to the remote co...

Page 73: ...generate an SNMP alert when this state is reached There will be no indication on the panel of the state The state will appear on the menus page and status page E mail The printer will only generate a...

Page 74: ...Alternate Custom Notifications Indicates the list of notifications set with the Percent Remaining and Behavior Waste Toner Bottle Custom Message On Off Default Alternate Custom Notifications Indicates...

Page 75: ...tem appears only in some printer models E mail Alerts Setup E mail Setup Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server This menu item appe...

Page 76: ...Digest MD5 Kerberos 5 Set the authentication type for the SMTP server This menu item appears only in some printer models E mail Alerts Setup E mail Setup Device Initiated E mail None Use Device SMTP...

Page 77: ...n some printer models E mail Alerts Setup E mail Setup NTLM Domain Specify the domain name for the NTLM security protocol This menu item appears only in some printer models E mail Alerts Setup E mail...

Page 78: ...oot counter Error Prevention Auto Reboot Reset Auto Reboot Counter Cancel Continue Reset Auto Reboot Counter This menu item appears only in some printer models Error Prevention Display Short Paper Err...

Page 79: ...week 2 weeks 1 month Set the time before the printer enters Hibernate mode Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even when an active Eth...

Page 80: ...is menu item appears only in some printer models USB Configuration USB Speed Full Auto Set the USB port to run at full speed and disable its high speed capabilities This menu item appears only in some...

Page 81: ...istory such as number of pages and days remaining to the factory shipped level Supply Usage And Counters ITM Reset Reset the counter after installing a new maintenance kit Supply Usage And Counters Ti...

Page 82: ...t Mode Off On Set the printer to operate in Quiet Mode Enabling this setting slows down the printer performance Device Operations Panel Menus Off On Enable access to the control panel menus Device Ope...

Page 83: ...ontains information on toner patch sensor calibration Indicates the default value O Ou ut t o of f S Se er rv viic ce e E Er ra as se e Menu item Description Out of Service Erase Memory Last Sanitized...

Page 84: ...rder Supplies Technical Support Registration Utilities and Drivers Printer Manuals The Helpful Links page provides direct links to Web pages on www xerox com These links provide you with helpful infor...

Page 85: ...vice to receive updates Yes check box is selected No check box is cleared Daily Check Time Hour Minute Installation Schedule Automatic Daily Weekly Time Hour Minute Upload a Software File To locate th...

Page 86: ...eck box is cleared Test Connection A Ab bo ou ut t t th hiis s P Pr riin nt te er r Menu item Description Asset Tag 1 Describe the printer The maximum length is 32 characters Printer s Location 1 Iden...

Page 87: ...print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jo...

Page 88: ...rint Area Normal Fit to page Whole Page Set the printable area on a sheet of paper S Se et tu up p Menu item Description Printer Language PCL Emulation PS Emulation Set the printer language Setting a...

Page 89: ...n it receives a job that requires more than the available memory When set to Off the printer retains downloaded resources only until memory is needed Resources associated with the inactive printer lan...

Page 90: ...RGB Saturation 0 to 5 0 Advanced Imaging Menu item Description Color Balance Cyan 5 to 5 0 Magenta 5 to 5 0 Yellow 5 to 5 0 Black 5 to 5 0 Reset Defaults Adjust the amount of toner that is used for e...

Page 91: ...b Server Indicates the default value J Jo ob b A Ac cc co ou un nt tiin ng g Note This menu appears only when a printer hard disk is installed Menu item Description Job Accounting Off On Set the print...

Page 92: ...e E mail Delete Current Log E mail Delete Oldest Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer...

Page 93: ...P Po os st tS Sc cr riip pt t Menu item Description Print PS Error Off On Print a page that describes the PostScript error When an error occurs processing of the job stops the printer prints an error...

Page 94: ...are not read or write protected Font Name List of available fonts Courier Select a font from the specified font source Symbol Set List of available symbol set 10U PC 8 Specify the symbol set for each...

Page 95: ...age return control command Tray Renumber Assign MP Feeder Assign Tray x Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application tha...

Page 96: ...page margin for HTML documents Backgrounds Do Not Print Print Print background information or graphics for HTML documents I Im ma ag ge e Menu item Description Auto Fit On Off Select the best availab...

Page 97: ...Width Adjust the image to fit the printable area When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orien...

Page 98: ...ze Off Statement A5 Letter A4 11x17 A3 All Listed Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source Off prompts the user to load the required...

Page 99: ...rnational factory default setting Portrait Width 3 52inches 8 50 76 1321mm 216 Set the portrait width of the universal paper Portrait Height 3 52inches 14 76 1321mm 356 Set the portrait height of the...

Page 100: ...ard Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type x Specify the texture weight and orientation of the paper loaded 10...

Page 101: ...Print multiple copies in sequence Sides 1 Sided 2 Sided Specify whether to print on one side or two sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper long edge or sh...

Page 102: ...document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Separator Sheets Off Between Copies Between Jobs Between Pages Speci...

Page 103: ...etwork card IPv4 Show the IPv4 address All IPv6 Addresses Show all IPv6 addresses Reset Print Server Reset all active network connections to the printer This setting removes all network configuration...

Page 104: ...ressed within a given period of time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Ty...

Page 105: ...appears only if the Wireless Security Mode is set to WPA2 WPA Personal or WPA2 Personal 802 1x Encryption Mode WPA WPA2 Enable wireless security through 802 1x standard This menu item appears only if...

Page 106: ...print jobs Off filters print jobs using the standard protocol W Wii F Fii D Diir re ec ct t Note This menu appears only when a direct Wi Fi network is the active network Menu item Description Enable...

Page 107: ...ol DHCP DHCP is a standard protocol that allows a server to dynamically distribute IP addressing and configuration information to clients IPv4 Set Static IP Address IP Address Netmask Gateway Set the...

Page 108: ...jobs using the standard protocol Energy Efficient Ethernet Off On Reduce power consumption when the printer does not receive data from the Ethernet network T TC CP P I IP P Note This menu appears onl...

Page 109: ...ings WINS Server Address Specify a server address for Windows Internet Name Service WINS Enable BOOTP Off On Allow the BOOTP to assign a printer IP address Restricted Server List Specify an IP address...

Page 110: ...printer maximum transfer rate Enhanced TLS Security Off On Enhance printer privacy and data integrity S SN NM MP P Note This menu appears only in network printers or printers that are attached to prin...

Page 111: ...tions SNMP Version 3 Enabled Off On Set Read Write Credentials User Name Password Set Read only Credentials User Name Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authenticati...

Page 112: ...Address Key Configure the authenticated connections of the printer These menu items appear only when Enable IPSec is set to On Certificate Authenticated Connections Host x Address subnet Address subne...

Page 113: ...ginator of the print job request LPD Trailer Page Off On Print a trailer page for all LPD print jobs A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriag...

Page 114: ...for HTTP FTP Requests Access the Embedded Web Server to monitor and manage the printer Configure the Hypertext Transfer Protocol Secure HTTPS settings Enable FTP TFTP Send files using FTP For HTTPS De...

Page 115: ...ough a USB port requires it regardless of the default printer language If PS SmartSwitch is off then the printer does not examine incoming data and uses the default printer language specified in the S...

Page 116: ...ss The external network address detected E mail address for notification The e mail address to notify in the event an external network address is detected Ping frequency 1 300 The frequency with which...

Page 117: ...Security Note Depending on your printer model this menu may appear only in the Embedded Web Server Xerox C310 Color Printer User Guide 117 Use the Printer Menus...

Page 118: ...ernet Printing Protocol IPP B W Print Color Print Network Folder Scan Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu Option Ca...

Page 119: ...s to manage access to the printer functions New Group Import Access Controls All Users Admin Access Controls Function Access Modify Address Book Manage Bookmarks Flash Drive Print Flash Drive Color Pr...

Page 120: ...nu Reports Menu Function Configuration Menus Supplies Menu Option Card Menu SE Menu Device Menu Supplies Plan Menu Device Management Remote Management Firmware Updates Import Export All Settings Out o...

Page 121: ...nization Unit Create local accounts to manage access to the printer functions Add Login Method LDAP LDAP Setup Authentication Type LDAP LDAP GSSAPI General Information Setup Name Server Address Server...

Page 122: ...Base Search Timeout Foll LDAP Referrals Search Specific Object Classes person Custom Object Class 1 Custom Object Class 2 Custom Object Class 3 Address Book Setup Displayed Name Max Search Results Use...

Page 123: ...field blank to use the manufacturer name as the Organization Name Country Region The country Name C must conform to ISO 3166 2 characters only or the certificate will not be generated Subject Alterna...

Page 124: ...schedule click Add then enter specified data To clear the last schedule click Clear To remove a specific schedule at the end of the schedule click Remove S Se ec cu ur riit ty y A Au ud diit t L Lo o...

Page 125: ...mon 10 Security Authorization Messages 11 FTP Daemon 12 NTP Subsystem 13 Log Audit 14 Log Alert 15 Clock Daemon 16 Local Use 0 local0 17 Local Use 1 local1 18 Local Use 2 local2 19 Local Use 3 local3...

Page 126: ...ehavior Wrap Over Older Entries E mail Log Then Delete All Entries Resolve log storage issues when the log fills its allotted memory E mail Full Alert Off On Send e mail notification to the administra...

Page 127: ...efore the user is logged off automatically C Co on nf fiid de en nt tiia all P Pr riin nt t S Se et tu up p Menu item Description Max Invalid PIN 2 10 Set the number of times an invalid PIN can be ent...

Page 128: ...ration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer stores print jobs for printing later Require All Jobs to be Held Off On Set the printer to hold all print jobs Keep d...

Page 129: ...l files stored on the printer memory Stored on hard disk On The printer automatically erases all of a job s data from its DRAM after the job is finished Off The printer does not erase the job s data a...

Page 130: ...The jumper is located beside a lock icon on the controller board Enable Guest access provides full access control to users who are not logged in No Effect means that the reset has no effect on the pri...

Page 131: ...onts Print samples and information about the fonts that are available in each printer language Print Directory Print the resources that are stored in the flash drive or printer hard disk This menu ite...

Page 132: ...em Description Sequence Number Device Serial Number Activation Code P Plla an n C Co on nv ve er rs siio on n Menu item Description Current Plan Device Serial Number Total Impressions Conversion Code...

Page 133: ...s Add to Group New Group Group Name Group Use the Add Contact link to create contacts to add to the address book If you select options for Authentication Permissions other than None the Permission Gro...

Page 134: ...create contacts to add to the address book If you select options for Authentication Permissions other than None the Permission Groups menu appears To create new groups click Add New Group You can impo...

Page 135: ...er Print Options Copies Enter a range between 1 9999 Sides Off On Flip Style Long Edge Short Edge Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Pages per Side Ordering Horizontal Reverse Horizontal Vertical...

Page 136: ...r Side Orientation Auto Landscape Portrait Output Bin Add Folder Folder Name PIN Parent Folder Enter a Folder Name using letters or numbers Do not use special characters including PIN is optional If y...

Page 137: ...ring custom supply notifications 139 Setting up e mail alerts 140 Viewing and printing reports 141 Ordering Parts and Supplies 142 Replacing parts and supplies 143 Cleaning the printer 152 Saving ener...

Page 138: ...e the arrow keys to navigate through the menu then press press the OK button after each selection 2 Scroll down in the report to locate the Supply Information section Details about supplies and usage...

Page 139: ...Web page correctly disable the proxy server temporarily 2 Click Settings Device Notifications 3 From the Supplies menu click Custom Supply Notifications The Custom Supply Notification screen appears T...

Page 140: ...Settings Device Notifications E mail Alerts Setup then configure the settings Note To obtain the correct E mail Setup settings for your printer contact your E mail Provider 3 On the E mail Alerts Setu...

Page 141: ...the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server temporarily disable it to...

Page 142: ...omponents It can also affect warranty coverage Damage caused by the use of third party parts or supplies is not covered by the warranty All life indicators are designed to function with Xerox supplies...

Page 143: ...lla ac ciin ng g a a t to on ne er r c ca ar rt tr riid dg ge e 1 Open door B 2 Remove the used toner cartridge 3 Unpack the new toner cartridge 4 Insert the new toner cartridge Xerox C310 Color Print...

Page 144: ...on ne er r b bo ot tt tlle e 1 Open door B 2 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before t...

Page 145: ...ve the used waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 5 Unpack the new waste toner bottle 6 Insert the new waste toner bottle Xerox C310 Color Printer...

Page 146: ...7 Insert the right side cover 8 Close door B 9 Close door A R Re ep plla ac ciin ng g a an n iim ma ag giin ng g k kiit t 1 Open door B 146 Xerox C310 Color Printer User Guide Maintain the Printer...

Page 147: ...of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Remove the right side cover 4 Remove the waste toner bottle Xerox C310 Colo...

Page 148: ...ack imaging kit Black and color imaging kit The black imaging kit includes the imaging kit and the black developer unit The black and color imaging kit includes the imaging kit and the black cyan mage...

Page 149: ...black imaging kit then insert the magenta cyan and yellow developer units into the new imaging kit Warning Do not expose the imaging kit to direct light Extended exposure to light may cause print qua...

Page 150: ...9 Insert the imaging kit until it is fully seated 10 Insert the toner cartridges 11 Insert the waste toner bottle 150 Xerox C310 Color Printer User Guide Maintain the Printer...

Page 151: ...12 Insert the right side cover 13 Close door B 14 Close door A Xerox C310 Color Printer User Guide 151 Maintain the Printer...

Page 152: ...and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Do not use househo...

Page 153: ...bernate Timeout to specify the printer never to go into Timeout select Disabled To specify the printer to go into Timeout click the down arrow then select an option between 1 hour and 1 month For Hibe...

Page 154: ...wn arrow then select either 1 Sided or 2 Sided For Pages per Side click the down arrow to view the options If you want to print a single page on one side of a sheet of paper select Off If you want to...

Page 155: ...eshoot a Problem This chapter contains Printing problems 156 Network connection problems 187 Issues with supplies 190 Hardware options problems 192 Clearing Jams 195 Paper feed problems 202 Color qual...

Page 156: ...ss to navigate through the settings Action Yes No 1 Remove and then reinstall the imaging kit Do not expose the imaging kit to direct light Extended exposure to light may cause print quality problems...

Page 157: ...eferences or Print dialog You can also change the setting on the printer control panel Navigate to Settings Print Quality Toner Darkness 2 Print the document Is the print too dark Go to step 3 The pro...

Page 158: ...ed G Gh ho os st t I Im ma ag ge es s Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non to...

Page 159: ...Imaging Color Adjust 2 Print the document Do ghost images appear on prints Go to step 4 The problem is solved Step 4 1 Remove and then insert the imaging kit Do not expose the imaging kit to direct li...

Page 160: ...int Quality Advanced Imaging Color Adjust 2 Print the document Does gray or colored background appear on prints Go to step 2 The problem is solved Step 2 1 Remove and then insert the imaging kit Do no...

Page 161: ...o Settings Paper Tray Configuration Paper Size Type 2 Print the document Are the margins correct The problem is solved Go to step 3 Step 3 1 Depending on your operating system specify the paper size f...

Page 162: ...references or Print dialog You can also change the setting on the printer control panel Navigate to Settings Print Quality Toner Darkness 2 Print the document Is the print light Go to step 3 The probl...

Page 163: ...Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it 2 Print the document Is the print light Go to step 8 The problem is solved Step 8 1 Remove...

Page 164: ...h the photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs 3 Remove and then insert the developer unit of the missing color 4 Insert the imaging kit 5 Insert...

Page 165: ...aper type settings match the paper loaded Make sure that paper does not have texture or rough finishes Do the settings match Go to step 4 Go to step 3 Step 3 1 Depending on your operating system speci...

Page 166: ...lity problems Do not touch the photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs 2 Print the document Is the print mottled Contact customer support The pro...

Page 167: ...p 4 The problem is solved Step 4 1 Load paper from a fresh package Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it 2 Print the document Is...

Page 168: ...Go to step 3 The problem is solved Step 3 1 Check if the paper loaded is supported If paper is not supported then load a supported paper 2 Print the document Is the print crooked or skewed Contact cus...

Page 169: ...s 2 Print the document Is the printer printing solid color or black images Contact customer support The problem is solved T Te ex xt t o or r I Im ma ag ge es s C Cu ut t O Of ff f Note Before solving...

Page 170: ...te to Settings Paper Tray Configuration Paper Size Type 2 Print the document Are text or images cut off Go to step 3 The problem is solved Step 3 1 Remove and then insert the imaging kit Do not expose...

Page 171: ...control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 1 Check if the paper weight is sup...

Page 172: ...lems Do not touch the photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs 2 Print the document Is the print density uneven Contact customer support The probl...

Page 173: ...package Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Print the document Do dark lines appear on prints Go to step 3 The problem is solved Step 3...

Page 174: ...he problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate through the...

Page 175: ...kage Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Print the document Do vertical dark lines appear on prints Go to step 3 The problem is solved St...

Page 176: ...re that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Do horizont...

Page 177: ...the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate through the...

Page 178: ...using the recommended paper type 1 Load the paper source with the recommended paper type 2 Print the document Do vertical white lines appear on prints Go to step 3 The problem is solved Step 3 1 Remov...

Page 179: ...n the repeating defects on the affected color page 2 Check if the repeating defects match any of the following measurements Imaging kit 94 20mm 3 71in 29 80mm 1 17in 23 20mm 0 91in Developer unit 43 9...

Page 180: ...alid data Delete the print job and then send it again For PDF files generate a new file and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are prin...

Page 181: ...int server option or other network device Is the printer printing slow Go to step 2 The problem is solved Step 2 1 Make sure that the printer is not in Eco Mode or Quiet Mode From the control panel na...

Page 182: ...5 1 Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Make sure that the setting matches the paper loaded You can also change the setting on the p...

Page 183: ...tion see Selecting a location for the printer 2 Print the document Is the printer printing slow Go to step 9 The problem is solved Step 9 1 Add more printer memory 2 Print the document Is the printer...

Page 184: ...Resend the print job Is the document printed The problem is solved Go to step 4 Step 4 1 Turn off the printer wait for about 10 seconds and then turn it back on 2 Resend the print job Is the document...

Page 185: ...h or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sle...

Page 186: ...d on the correct paper Go to step 2 Load the correct paper size and paper type Step 2 1 Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print...

Page 187: ...s From the home screen From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section An IP address appears as four sets o...

Page 188: ...s solved Contact customer support U Un na ab blle e t to o R Re ea ad d t th he e F Flla as sh h D Dr riiv ve e Action Yes No Step 1 Check if the printer is not busy processing another print copy scan...

Page 189: ...touch screen printer models press to navigate through the settings C Ch he ec ck kiin ng g t th he e p pr riin nt te er r c co on nn ne ec ct tiiv viit ty y 1 Print the Network Setup Page From the con...

Page 190: ...es the region of the cartridge Table 8 1 Printer and toner cartridge regions Region Numeric code Worldwide or Undefined region 0 North America United States Canada 1 European Economic Area Western Eur...

Page 191: ...used Imaging component usage beyond the intended life may damage your Xerox printer or associated components Warning Use of third party supplies or parts can affect warranty coverage Damage caused by...

Page 192: ...nds and then turn on the printer Does the internal option operate correctly The problem is solved Go to step 2 Step 2 Print the Menu Settings Page and then check if the internal option appears in the...

Page 193: ...the internal option operate correctly The problem is solved Go to step 4 Step 4 1 Check if the internal option is available in the print driver If necessary manually add the internal option in the pr...

Page 194: ...Install flash memory with larger capacity Note Downloaded fonts and macros that are not previously stored in the flash memory are deleted U Un nf fo or rm ma at tt te ed d f flla as sh h d de et te e...

Page 195: ...the printer is printing Do not load too much paper Make sure that the stack height is below the maximum paper fill indicator Do not slide paper into the tray Load paper as shown in the illustration M...

Page 196: ...set correctly on the computer or printer control panel Store paper according to manufacturer recommendations I Id de en nt tiif fy yiin ng g J Ja am m L Lo oc ca at tiio on ns s When Jam Assist is set...

Page 197: ...feeder is available only in some printer models P Pa ap pe er r j ja am m iin n t tr ra ay ys s 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Inser...

Page 198: ...TION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all...

Page 199: ...r jam in the duplex unit 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remov...

Page 200: ...Ja am m iin n t th he e M Mu ullt tiip pu ur rp po os se e F Fe ee ed de er r Note The multipurpose feeder is available only in some printer models 1 Remove paper from the multipurpose feeder 2 Remove...

Page 201: ...am m iin n t th he e M Ma an nu ua all F Fe ee ed de er r 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Xerox C310 Color Printer Us...

Page 202: ...t job Does the envelope seal when printing Go to step 2 The problem is solved Step 2 1 Make sure that paper type is set to Envelope From the control panel navigate to Settings Paper Tray Configuration...

Page 203: ...the document Are the pages collated correctly The problem is solved Go to step 2 Step 2 1 From the document that you are trying to print open the Print dialog and then select Collate 2 Print the docum...

Page 204: ...ctly The problem is solved Go to step 2 Step 2 1 From the control panel navigate to Settings Paper Tray Configuration Paper Size Type For non touch screen printer models press to navigate through the...

Page 205: ...per jams occur frequently Go to step 2 The problem is solved Step 2 1 From the Paper menu on the control panel check if the printer is set to the correct paper size 2 Print the document Do paper jams...

Page 206: ...ettings Device Notifications Jam Content Recovery For non touch screen printer models press to navigate through the settings 2 Select On or Auto and then apply the changes 3 Print the document Are the...

Page 207: ...phics Vivid Produces brighter more saturated colors and may be applied to all incoming color formats sRGB Display Produces an output that approximates the colors displayed on a computer monitor Black...

Page 208: ...printer employs user selected color conversion tables to process objects Manual color correction settings are specific to the type of object being printed text graphics or images It is also specific...

Page 209: ...Samples pages T Th he e p pr riin nt t a ap pp pe ea ar rs s t tiin nt te ed d Action Yes No Step 1 Perform Color Adjust 1 From the control panel navigate to Settings Print Quality Advanced Imaging C...

Page 210: ...or to browse the supported documentation drivers and other downloads go to www xerox com click on the Customer Support link and search for your product Technical support via telephone is also availabl...

Page 211: ...Xerox C310 Color Printer User Guide 211 A Regulatory Information This appendix contains Basic Regulations 212 Material Safety Data Sheets 219...

Page 212: ...thout first touching a metal surface in an area away from the symbol To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies...

Page 213: ...onsumida 4 12 p ginas Wh L La as se er r N No ot tiic ce e The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and els...

Page 214: ...modified between 1 minute and 120 minutes If the print speed is less than or equal to 30 pages per minute then you can set the timeout only up to 60 minutes Setting the Sleep Mode Timeout to a low val...

Page 215: ...between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies I In nn no ov va at tiio on n S Sc ciie en nc ce e a an nd d E Ec c...

Page 216: ...use harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation The FCC Class B limits are designed to provide reasonable pro...

Page 217: ...ng ge ell RAL the German Institute for Quality Assurance and Labeling has awarded the following configuration of this device the Blue Angel Environmental Label Network printer with automatic 2 sided...

Page 218: ...ith requirements of the Technical Regulation approved by the Resolution of Cabinet of Ministry of Ukraine as of December 3 2008 in terms of restrictions for the use of certain dangerous substances in...

Page 219: ...regarding your printer go to Web Address https safetysheets business xerox com en us United States and Canada 1 800 ASK XEROX 1 800 275 9376 Other markets send an email request to EHS Europe xerox co...

Page 220: ...220 Xerox C310 Color Printer User Guide Regulatory Information...

Page 221: ...inter User Guide 221 B Recycling and Disposal This appendix contains Product Disposal and Recycling 222 North America 223 Xerox Green World Alliance 224 Waste from Electrical and Electronic Equipment...

Page 222: ...cycling Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options 222 Xerox C310 Color Printer User Guide...

Page 223: ...rogram Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs go to https www xerox com en...

Page 224: ...empty cartridges returned to Xerox are either reused or de manufactured for recycling The boxes used to return the cartridges are also recycled To return Xerox cartridges for reuse or recycling do the...

Page 225: ...ions contact your local sales office I In nd diia a E E W Wa as st te e n no ot tiic ce e This product including components consumables parts and spares complies with the India E Waste Rules and prohi...

Page 226: ...226 Xerox C310 Color Printer User Guide Recycling and Disposal...

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