Xerox C310, User Manual, Page: 190 / 228

Issues with supplies
RReeppllaaccee ccaarrttrriiddggee,, pprriinntteerr rreeggiioonn m miissm maattcchh
To correct this problem, purchase a cartridge with the correct region that matches the printer region,
or purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Table 8.1 Printer and toner cartridge regions
Region
Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic
countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test
pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test
Pages .
190
Xerox ® C310 Color Printer
User Guide
Troubleshoot a Problem