Windows 2000 or Later
Phaser® 6360 Color Laser Printer
3-9
Windows 2000 or Later Troubleshooting
Note:
For Windows XP, select Classic Look or the Windows XP procedures will not match
the steps below. To select Classic Look, click
Start
, click
Settings
, and then
Taskbar and
Start Menu
. Select the
Start Menu
tab, and then select
Classic Start menu
. Click
OK
.
This Troubleshooting section assumes you have completed the following tasks:
■
Loaded a Phaser printer PCL or PostScript printer driver.
■
Printed and kept a current copy of the Configuration page.
Verifying Settings
To verify settings:
1.
Verify the settings on the Configuration page.
■
IP Address Source
is set to:
DHCP
,
Control Panel
,
BOOTP
, or Auto IP (depending
on your network configuration).
■
Current IP Address
is set correctly. (Note this address if it is assigned by Auto IP,
DHCP, or BOOTP.)
■
Subnet Mask
is set correctly (if used).
■
Default Gateway
is set correctly (if used).
■
LPR
is enabled. Verify that the LPR and AppSocket settings are set as desired.
■
Interpreters
:
Auto
,
PCL
, or
PostScript
(depending on your driver).
2.
Verify that the client is logged into the network and printing to the correct print queue. The
user should also have access to the Phaser printer queue.
Verifying Driver Installation
To verify driver installation:
1.
Right-click
My Network Places
on the desktop, and then click
Properties
.
2.
Right-click
Local Area Connection
, and then click
Properties
.
3.
Select the
General
tab. View the list of installed network protocols to verify that TCP/IP is
installed. (For more information, contact your network administrator.)
4.
Click
Install
to install any components not listed, and then restart your computer.
5.
Click
Start
, click
Settings
, and then click
Printers
.
6.
Right-click the printer icon, and then click
Properties
.
7.
Select the
Advanced
tab. Verify that the correct printer driver is installed.
8.
Select the
Ports
tab. Verify that the IP Address in the
Print to the Following Ports
list is
identical to the one on the Configuration page. You may need to click the
Configure Port
button to see the IP address. If necessary, re-select the TCP/IP number
used for the printer.
