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Frequently Asked Questions
Q:
I took the scooter out of the box and it was dead on arrival.
A:
We have a safety kill switch built into the X-370 brake handle. During shipment the
safety switch sometimes becomes engaged. This is a simple one time fix. Simply loosen
up the brake adjustment just a little on the handle bar by turning the brake adjuster on the
brake handle in towards the brake handle. This will loosen the tension on the adjustment
and safety switch and your scooter will start to work perfectly. You can test the safety
switch by putting your scooter on a bench so the rear wheel is not contacting the ground to
prevent an accident, then open the battery cover and find the wires marked Brake, unplug
that connector from the other connector, then twist the throttle with the key turned on and
the rear wheel will start to spin. This is a good way to eliminate the safety switch as being
the problem. Make sure you plug the safety switch back in after doing this test to prevent
future accidents while riding the scooter.
Q:
My fuse is blowing out often.
A:
Check the fuse to make sure it is a 30 AMP fuse that you have installed. Any thing less
than 30 AMPS and the fuse may blow. The fuse is located under the battery cover in an
orange or red fuse holder. Turn off the key to the scooter. Pull the fuse out of the rubber
fuse holder. Look at the center of the fuse through the plastic, if the metal fuse inside is
broken and burnt, simply replace the fuse with a 30 AMP fuse.
Q:
My scooter has a flat tire.
A:
We sell new tubes for each scooter we sell. Make sure that when you remove the old
tube that you carefully check inside the tire for the sharp object that popped your tube and
remove it from the tire before you reinstall the new tube. Inflate your new tire to 40 LBS or
more depending on the weight of the rider.
Q:
My scooter is making a grinding noise in rear.
A:
The most common cause is a bad motor. If you take off the chain and run the scooter
and it continues to make this noise the motor needs to be replaced. You may also have
damaged bearings in the rear wheel and they need to be replaced. The chain may also
be too tight or too loose. Adjust the chain tension.
