Troubleshooting
Greenstar – 6721852556 (2022/11)
26
11.3
LED displays at the control unit
Table 28
11.4
Fault display control valves
To access the On/Off indicators of the control valves:
▶ Remove the enclosure, insulation and control unit.
LED power-saving mode: if the position of the valves does not change for
15 seconds, the LED displays are not visible.
Table 29 Fault displays
Fig. 50 Control valve displays
[1]
Circle - Green
[2]
Square - Blue
[3]
Triangle - Orange
Action of control valve during an error
In the event of a fault, the affected valve independently attempts a
recovery in order to unlock the fault.
Calibrating the control valves
▶ Manually set the rotary selector for the control valve on the control
unit to the calibration position
.
• Valve initially moves to fully closed position.
• Valve then moves to fully open position.
• Valve then moves back to normal mode.
▶ Set the rotary selector for the control valve on the control unit to the
required value.
11.5
Display Error codes heat meter
The error message disappears automatically as soon as the source of the
error is corrected.
Table 30
Left LED Right LED
Cause
Conclusions
Off
Off
Outdoor temperature sensor error
No set value has been specified for weather-compensated control. The
heating function is not detecting a heating load.
--
Red
Heating flow temperature sensor fault
Heating and frost protection functions are disabled
--
Red
If the HIU detects a heating module, a low loss
header must be installed and its temperature sent
to the HIU.
Heating function is deactivated.
--
Red
PWM signal indicates a heating control valve fault
Heating and frost protection functions are disabled
Red
--
DHW volumetric flow rate sensor fault
DHW and DHW circulation pump functions are disabled.
Red
--
Supply flow temperature sensor error
Bypass, DHW and DHW circulation pump functions are disabled.
Red
--
PWM signal indicates a DHW control valve fault
By-pass, DHW and circulation pump functions are disabled
--
Yellow
Supply return temperature sensor error
Return temperature limit function is not working.
Yellow
Yellow
Flow temperature on primary side is lower than
heating or set DHW temperatures
Fault only detected, HIU will keep on trying to supply heat.
Red
Red
Flow temperature on primary side higher than
allowed (95°C)
Control valves will be kept closed and so no function except heating
pump operation can be executed.
--
Flashes red Invalid position of the heating rotary selector
Heating function is deactivated.
Flashes
red
--
Invalid position of DHW rotary selector
Bypass, DHW and DHW circulation pump functions are disabled
Dsiplay
Remedy
Green flashing
Valve is stuck completely open.
Green and Blue
flashing
Valve is stuck open between 60 and 99,9 %.
Blue flashing
Valve is stuck open between 40 and 60 %.
Blue and Orange
flashing
Valve is stuck open between 0.1 and 40 %.
Green and
orange
Input signal fault. Valve is completely closed.
Green, Blue and
Orange flashing
Valve fault.
0010017858-01
0010017858-01
Error code
Description
C - 1
Basic parameter error in flash or RAM - meter must be
replaced.
E 1
Temperature range outside (-19.9 °C...199.9 °C) e.g.
sensor short-circuit, sensor fault.
E 3
1)
1) Application dependent
Flow/return temperature sensor reversed.
E 4
Hardware error flow measurement, e.g. transducer or
control defective or short circuit.
E 5
Communication not possible (too frequent read-out).
E 6
1)
Flow direction incorrect.
E 7
Unstable ultrasonic signal, e. g. air in the measuring path.
E 8
No primary power supply (only with power supply unit);
supply via backup battery.
E 9
Battery nearly discharged, design lifetime reached.
E A
2)
2) Optional
Leak: leak detected in pipework.
E b
2)
Leak: leak detected in energy meter.
E C
2)
Leak: Leakage pulse input 1
E d
2)
Leak: Leakage pulse input 2