Problem
- I am not seeing the SSID for my Gateway system.
Solution
- Remove the Gateway from the mounted location and check that
the LED, located on the backside, is powered on. If not, with a voltage meter,
verify that 12V is getting from the vehicle power to the dome. If it is powered
on and you do not see the SSID, reset the unit by pressing and holding the
reset button next to the LED for 30 seconds.
Problem
- What if I lost my manual and/or cannot find my SSID or password?
Solution
- If you haven’t changed your factory preset SSID or password you
have some options to recover these:
1. The factory preset SSID and password will be located on the backside of
the Gateway system.
2. Contact Winegard at 1-800-320-9992.
If you have changed your password you have 2 options:
1. To return to factory default, see page 16. This will restore the unit to
the original factory settings. Then you may log in using the factory SSID
and password located on the front of this manual or on the backside of the
Gateway.
2. Contact Winegard at 1-800-320-9992.
Problem
- What do I do if 10.11.12.1 does not bring up the login screen?
Solution
- One of several things has happened. The first thing to check is
the WiFi signal that your device is connected to. If this is not the Winegard
Gateway SSID, this address isn’t valid. If you are indeed connected to the
correct network, the address may have been changed. To resolve this, perform
a factory reset. See the Reset/Return to Factory Defaults section of this
manual on page 16.
Troubleshooting
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