60
4.
Troubleshooting
Code
Display on InfoWIN
PLUS
Cause/remedy
FE 239
Probe switching defective
Check the changeover unit.
Press Reset.
Pellets are not able to feed into boiler. The boiler does not operate.
Press the Reset button. If the fault recurs after a reset, inform Windhager
Customer Service or a heating technician.
Emergency operation:
Turn off the feed unit (see chapter 2.8.1.3). Fill the
storage room/hopper with pellets by hand. The boiler is allowed to continue
operating without automatic feed.
FE 281
Flue gas temperature sensor defective
Check the flue gas temperature sensor and
connections.
It is not possible to display the flue gas temperature. No effect on operation.
Replace the flue gas temperature sensor and inform Windhager Customer
Service or a heating technician.
FE 356
Comb. chamber pressure not stable
Press reset.
The boiler is in operation.
a) Heating surface cover not shut properly, check whether firmly closed
(see section 3.6), press the Reset button.
b) Combustion chamber and ash door leaking, check the seal, renew the
seal if necessary, press the reset button.
c) Intake air line or induction opening at rear is blocked – clear it and press
the reset button.
d) Combustion chamber pressure switch is defective, inform Windhager
Customer Service or a heating technician.
FE 381
Integral fuel hopper empty
The programmed schedule will not allow pellet
feed. Change enable time in menu/operator
level.
Feed enable time has been set too short, which means the pellets in the inte-
gral fuel hopper are completely used and the feed is blocked.
Extend the feed enable time in the “Feed operating mode” menu option (see
chapter 2.8.1.3) or operate “With start time” or “Without time control”.
FE 382
Flap and switch in feed unit defective
Flap and switch in feed unit defective.
Press reset.
The boiler does not operate.
a) Fill level switch (proximity switch) in the integral fuel hopper is dirty; re-
move dust (see section 3.9), press Reset button.
b) Fill level switch (proximity switch) in the integral fuel hopper defective –
inform Windhager Customer Service or a heating technician.
Emergency operation:
Switch off the feed unit (see section 2.9.1.3). Fill the
integral fuel hopper with pellets by hand, boiler is allowed to continue ope-
rating without feed.
FE 390
Emergency operation! Clean boiler
and burner. Confirm cleaning.
Remove ash, clean boiler and burner, confirm
cleaning.
The boiler is in cyclic operation, i.e. has idle times.
The boiler and burner must be cleaned (see sections 3.4 to 3.5). Once cleaning
is complete, press the Reset button on the InfoWIN and confirm cleaning on
the operator level (see section 2.8.1.1).
FE 395
Combustion chamber or ash door open.
Burner locked.
Do not open door unless burner is switched off.
Burner locked.
Do not open door unless burner is switched off.
