10
Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660 or email: [email protected]. Hours: 7 am to 6 pm MST.
Note:
oscillation (feedback) can occur when the outside antenna is too close to the antenna inside the house. an oscillation in a
signal booster is similar to when a microphone is too close to a speaker in a sound system, resulting in a loud whistle. an oscillation
in the signal booster, if allowed to occur, can affect nearby cell towers ability to handle calls.
Understanding The Signal Booster lights and Trouble Shooting
If the Signal Booster is blinking green, the Signal Booster is operating properly.
If you
are happy with the coverage area in your building, then you are done . Blinking will stop after
the 15 minute installation period .
The Signal Booster is experiencing receiver overload . The Signal Booster has protection
shutoff circuits to prevent the disruption of cell towers . If one or both lights are blinking
orange, this indicates that the booster has shut down due to close proximity to a cell tower .
First, turn down the gain control on the band that is blinking until you get a blinking
green light. The booster is now working with reduced gain.
If the gain is not adequate
for good coverage,
you will need to turn the gain to maximum and then turn the
outside antenna away from the cell tower until the light turns to blinking green.
If the
booster will not respond, turn the gain down 5 dB and move the outside antenna . Continue
to adjust the gain and the antenna position until the light turns blinking green . Contact
Wilson Electronics Technical Support Team for assistance: 866-294-1660 .
If either of the two lights on the Signal Booster are solid red, this indicates that the Signal
Booster has shut down on that frequency to prevent an oscillation (feedback) . First, make
sure that all the connections are tight .
Then reduce the gain of the booster in small
increments by rotating the gain control, counter-clockwise, wait 5 seconds between
each adjustment for the booster to reset, continue this adjustment until the light
turns blinking/solid green.
When you are turning down the gain, you are reducing the
inside coverage area . If the amount of coverage area is sufficient for your needs and the
light is green the installation is complete .
If the coverage area is not large enough, it
is necessary to increase the separation distance of the antennas by moving them
horizontally or vertically farther apart, or both. Then increase the gain until the red
light comes on, and then slightly keep decreasing the gain until the green or blinking
green light appears.
If after separating the antennas your coverage area is still too small,
contact Wilson Electronics Technical Support Team for assistance: 866-294-1660 .
If your installation takes longer than 15 minutes, it is possible to re-enter the installation
mode by disconnecting and reconnecting the power supply from the Signal Booster .
The indicator lights on the Signal Booster will be a solid green after the first 15 minute
installation period and the unit is powered up and working properly .
BlInKInG
GREEn:
BlInKInG
oRanGE:
SolID
RED:
SolID
GREEn:
8 . Using multiple signal boosters in one installation may cause interference to the cell tower .
9 . If you find you still have a weak signal after powering up the Signal Booster, please refer to page 3 for
additional help .
Note:
The weaker the signal is at the Cradle antenna, the shorter the distance the Desktop
antenna will transmit; therefore, signal strength at the Cradle antenna is extremely important.
During installation mode the Signal Booster is resetting itself very quickly to aid the installer . The Signal
Booster is equipped with two indicator lights, one for the 800 MHz band and the other for the 1900 MHz band .
For the first 15 minutes that the booster is plugged in, it is programed for a test and alignment period . During
this time, both lights will do one of the following 4 things: (
Note:
if after the initial 15 minutes you are not done
with the installation, the Signal Booster can be reset and enter installation mode again by disconnecting and
reconnecting the power supply from the booster.)
