21
WaveCAST EIGHT
Device is not working over Wi-Fi
Note: If you have a network system administrator, please contact them first before attempting to troubleshoot the network yourself.
If you don’t have a system administrator, the following steps are things you can try on a small, non-managed network.
This situation is most often caused by the mobile device losing connection to the router when the Wi-Fi on the mobile device has
been turned off (or the Wi-Fi reception is unstable).
1. In order to perform these steps you will need the SSID of the router, the router Wi-Fi connection password, and the IP address
of the WaveCAST EIGHT. You can find the IP address of the WaveCAST EIGHT by going into the Menu on the WaveCAST
EIGHT itself (using the front buttons and display).
2. Make sure the WaveCAST EIGHT and router are both ON.
3. Make sure the Ethernet cable going to the WaveCAST EIGHT is plugged into one of the LAN ports on the router (not the WAN
port).
4. Is the mobile device connected to the router? On the mobile device, go into the Wi-Fi Settings, and make sure Wi-Fi is turned
on or enabled. More than one router may show up in the list of possible connections, depending upon how many routers
are nearby. If you don’t see the router that is connected to the WaveCAST EIGHT in the list, make sure the router is on and
broadcasting it’s SSID.
5. If you see the desired router SSID in the list, connect to it by clicking on it. Usually there is a check mark or some other
indication of which router/SSID you are connected to. You may need to enter the Wi-Fi password/passkey to the router to
connect to it.
6. Once you have verified that you have connected the mobile device to the router, exit the Wi-Fi settings on the mobile device
(without shutting off the Wi-Fi) and open an internet browser. Type the IP address of the WaveCAST EIGHT into the address bar
of the Internet browser and hit the Enter key. You should see the WaveCAST EIGHT login web page come up.
7. Verify the connection by changing a setting on the WaveCAST EIGHT through the internet browser. If you can change
settings and get feedback on the web page (or verify the change on the front display of the WaveCAST EIGHT), you are now
connected to and controlling the WaveCAST EIGHT.
8. Try re-booting in this order
1. the router
2. the computer
3. the WaveCAST EIGHT (turn it off for 10 seconds then turn it back on)
Wait at least two full minutes for the WaveCAST EIGHT to re-establish itself on the network. Then try testing the connection
again.
4. If you can make changes to the WaveCAST EIGHT initially, but then lose that ability (get disconnected), you may have to look at
deeper network issues such as IP address conflicts, power issues, or even settings in the router.
5. If there is interference, or low Wi-Fi signal on the mobile device, try moving the router to a better location.
6. Some mobile devices have known issues with certain routers. To fix this, you can investigate updating the operating system on
the mobile device. Try a different mobile device just to verify that ANY wireless device can connect. If you can get one device
connected, but not another, chances are the device that cannot connect has issues. A different brand/model of router may also
fix the problem with certain devices not connecting.
7. You can try connecting a computer directly to the WaveCAST EIGHT with a standard Ethernet cable to verify that the Ethernet
connection on the WaveCAST EIGHT is working. Once this has been verified you can place the WaveCAST EIGHT back on the
network and begin troubleshooting back to the mobile Wi-Fi device.
8. Try connecting to the WaveCAST EIGHT using Wi-Fi on a laptop, rather than a mobile device, to verify that the mobile device
is/is not the problem. If you can connect with a laptop, check the Wi-Fi settings on the mobile device and make sure Wi-Fi is
turned On.
9. You can try restoring the WaveCAST EIGHT to factory settings. This will clear out any changes and allow you to start clean.
10. If you have tried all of these steps and still can’t connect, call Williams AV for additional troubleshooting help. Note that
Williams AV cannot help in all cases, as there are many variables within networks.
Checking Software Versions
Checking the software version will ensure that your system has the most up-to-date
firmware possible. When the device is starting, the various software versions will be
visible on the front panel of the device for approximately 3 seconds.
