Williams Sound WaveCAST EIGHT, User Manual

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WaveCAST EIGHT
Troubleshooting
Ethernet Light Troubleshooting
The LED lights on the Ethernet port can be used to help troubleshoot issues. The following chart explains the light pattern's
meaning:
LIGHT MEANING
Right LED Off No detected connection to a router
Right LED On Router Detected
Left LED Off Audio Transmission Disabled
Left LED Orange Servers on sub-net syncing
Left LED Green Servers on sub-net synced; Audio transmitting
Website problems
The full website is unavailable.
• If you are only able to install a firmware update, the website stored on the WaveCAST EIGHT has been corrupted, likely by a
power outage. Install the firmware for your current version (or newer) of the WaveCAST EIGHT via the firmware update page to
restore the website.
• Check your network settings. The IP address is viewable on the front panel of the device.
Lost username or password
• Using the front panel menu, restore defaults. See "Restoring Defaults" on page 15.
Website not behaving as expected
• The website will only work with a modern browser. Do not use the website with IE11 or earlier.
• Try switching browsers. Google Chrome is our recommended browser.
Audio problems
Noise or Distortion in the Audio
• Check to see if there is noise in the audio source. To find out, disconnect the audio cable. If the noise disappears your noise
problem is in the source. Correct or repair your audio source.
• Check for ground loops or noise on the input signal. If you are still having trouble, call your Authorized Williams AV dealer or
representative.
• If audio sounds clipped or is too loud, try to turn down the gain for the channel. These issues may be more noticable if the VU
meter for the channel is displaying the ! overload warning.
Noise in audio grows when program is silent
• Check the WaveCAST EIGHT Compression Ratio, which may be inappropriate for the type of program being transmitted. Try
setting the Compression Ratio to 1:1 (compression off). See "Audio Settings" on page 8.
Reception or App difficulties
No Reception
• Ensure the listeners have the correct app open are listening on the same channel as the WaveCAST EIGHT.
• Ensure the phone is on the correct Wi-Fi network.
Users must turn receiver volume controls way up (near maximum) to get enough volume
• The audio gain control may be set incorrectly on the transmitter. Correct the Audio Gain control setting by adjusting it until the
sound level peaks between 0 and 6 dB.
• Some users may not be helped by this system. Severe hearing loss may require using the system with a T-coil and personal
hearing aid rather than headphones. Some phones and tablets have the ability to broadcast to a T-coil; research the phone
model to see if this is an option.