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WHILL Model C2/Ci2 User Manual

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10. Specifications and test results

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Declaration of Conformity for CE Marking

Hereby, WHILL, Inc. declares that WHILL Model C2/Ci2 is in compliance with Directive 2014/53/EU, Directive
2011/65/EU and Regulation (EU) 2017/745. The full text of the EU declaration of conformity is available at the
following internet address: https://whill.inc/

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Summary of Contents for C2

Page 1: ...WHILL Model C2 Ci2 en US CA User Manual ...

Page 2: ...is dedicated to ensuring the safety comfort and convenience of the users Please read this manual carefully before use and be sure to use the device correctly and safely Store this manual in a location where it can be referred to whenever needed This manual contains information that is protected by patent rights and copyrights It may not be reproduced in part or in whole without explicit written pe...

Page 3: ...ns to prevent an imminently hazardous situation that may result in death or serious injury 警告 CAUTION Indicates instructions to prevent a potentially hazardous situation that may result in minor injury property damage or both Indicates a required act Indicates a prohibited act Indicates precautions or reference information that must be read in order to prevent device malfunctions or failures and ...

Page 4: ...mponents 24 3 2 Charging procedure 25 3 2 1 Charging with the battery installed in the device 27 3 2 2 Charging with the battery removed 29 3 2 3 Charger indicator displays 32 4 Operating procedures 34 4 1 Inspection before getting in the device 35 4 2 Getting in the device 36 4 2 1 Accessing the seat from the front 38 4 2 2 Accessing the seat from the side 39 4 3 Fastening the lap belt 41 4 3 1 R...

Page 5: ... 5 2 4 Installing the battery 64 5 3 Adjustment procedures 65 5 3 1 Adjusting the arm length 66 5 3 2 Switching the position of the control pad 68 5 3 3 Adjusting the seat height 75 5 3 4 Adjusting the back support height 78 5 3 5 Adjusting the back support angle 80 5 4 Disassembly procedures 83 5 4 1 Removing the battery 84 5 4 2 Removing the seat assembly 85 5 4 3 Removing the storage basket 87 ...

Page 6: ...ce and parts replacement performed by the manufacturer or distributor 100 8 6 Disposal 100 8 7 About warranty information 100 8 8 How to find manufacturing month and year of WHILL Model C2 Ci2 device 101 9 Troubleshooting 104 10 Specifications and test results 106 10 1 Specifications 106 10 2 Dimensions and test results 108 Index 110 Contact information 112 ...

Page 7: ... the device in a less than perfect state can potentially cause an injury or accident Before use check for any improperly assembled missing or broken components and check that the brakes are locked There is a risk of injury or accident If components need to be replaced or repaired stop using the device immediately and contact your distributor Carefully read the explanations in this manual regarding...

Page 8: ...ese components may not be visible resulting in incorrect operation and accident Do not hoist the device when there is a person on the device There is a risk of falling or tipping over Do not use the device as a seat in an automobile or other vehicle There is a risk of damage to the device causing an accident The symbol on the right indicates that the device is not intended to be used as a seat in ...

Page 9: ...elease the control pad early and make sure that the device stops with an ample amount of extra space around it The stopping distance is longer when on a downhill slope There is a risk that you may be unable to stop in the intended position causing an accident Be sure to release the brakes only when on a flat surface and in emergencies after turning off the power After moving the device manually wi...

Page 10: ...ed in this manual will invalidate the warranty Perform assembly adjustment and disassembly on a flat and level surface with the battery removed and brakes locked There is a risk of accident Do not touch the connectors directly allow them to become wet or bring any metal or other foreign objects close to them Ensure that there are no foreign objects when assembling There is a risk of injury or elec...

Page 11: ...urned on Look for nearby transmitters such as radio or TV stations and try to avoid coming close to them Be aware that adding accessories or components or modifying the device may make it more susceptible to EMI If the device moves or stops when the device controller is not operated or if the device operates in a way different than intended take the following actions Turn off the device as soon as...

Page 12: ...ibility of abnormal movement It may begin moving uncontrollably or stop suddenly Strong EMI or RFI can damage the control system 1 1 2 Important information regarding Electro Magnetic Compatibility EMC Below cables information are provided for EMC reference Cable Max cable length Shielded unshielded Number Cable classification AC Power Line 1 5 m Unshielded 1 Set AC Power DC Power Line 1 2 m Unshi...

Page 13: ...d it will not result in the loss of basic safety or essential performance During all immunity tests a digital tachometer was used to monitor the rotating speed of wheel and a clamp meter was used to monitor the output current of battery charger to verify the performance of EUT EMI Compliance Table Table 1 Table 1 Emission Phenomenon Compliance Electromagnetic environment RF emissions CISPR 11 Grou...

Page 14: ...lation 217 Hz 28 V m 5240 5100 5800 Pulse modulation 217 Hz 9 V m 5500 5785 Table 4 Input a c power Port Phenomenon Basic EMC standard Immunity test levels Home healthcare environment Electrical fast transients burst IEC 61000 4 4 1 kV 2 kV 100 kHz repetition frequency Surges Line to line IEC 61000 4 5 0 5 kV 1 kV Conducted disturbances induced by RF fields IEC 61000 4 6 3 V 0 15 MHz 80 MHz 6 V in...

Page 15: ...with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However th...

Page 16: ...conforme aux CNR d Innovation Sciences et Développement économique Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 L appareil ne doit pas produire de brouillage 2 L appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Radio Frequency RF Exposure In...

Page 17: ...ible hazards Also labels indicate the important information for using the device such as the device information lock and unlock positions of levers etc There may be additional labels not described in this manual depending on the sales area or model CAUTION Do not remove the labels The labels contain important information ...

Page 18: ...17 WHILL Model C2 Ci2 User Manual 1 1 Safety precautions ...

Page 19: ...r customer support WHILL Model C2 Ci2 Smart key if purchased Charger Storage basket if purchased Lap belt Sold separately Equipped with standard items depending on the area countries User manual this manual Battery Pocket reference Provided in paper depending on the area countries Be careful not to scratch the exterior of the device when opening the packages 2 2 Names and functions of parts Device...

Page 20: ...eet when the user is seated in the device H Front wheel Omni wheel I Arm The diagonal part located on the left and right sides of the device The control pad can be installed on the end of the left or right arm J Accessory bar Use to attach accessories K Brake release lever Used to lock unlock the brakes for the rear wheels This lever is located under the seat assembly There are two levers in total...

Page 21: ...label Indicates the manufacturer and manufacturer s address R Primary identification label Indicates the serial number and UDI Unique Device Identifier S Serial number label Shows a serial number identical to the one in Q on the disassembled parts When contacting the distributor or customer support check the serial number by referring to any of the labels ...

Page 22: ...nual 2 2 About the device 2 3 Accessories Be sure to use only authentic accessories For the accessories that can be installed onto this device contact your distributor or customer support or visit the WHILL Website https whill inc ...

Page 23: ...l regarding the battery and charger and follow the instructions There is a risk of fire or battery explosion when disassembling the battery or charger Do not allow flames near the battery or charger avoid getting the battery and charger wet or subjecting them to impact dropping penetration with nails or standing on them etc Device battery should be charged in a well ventilated space that is free o...

Page 24: ... remove the battery and reinsert it after at least 10 seconds The charger is for indoor use only Do not charge the battery outdoors This product will decelerate if the battery temperature drops significantly in a low temperature below 0 C environment In that case the driving speed on level ground will be limited to 3km h at most Although the temperature of the battery is not the same as the air te...

Page 25: ...and charger components Battery This device uses a lithium ion battery with a voltage rating of 25 3 V Battery charging port with cap Handle Battery lock release button Battery LED Charger AC receptacle DC connector Charger indicator AC connector cord ...

Page 26: ...hes 20 cm between themselves and the magnetic connectors The magnetic connectors are located at the connection between the seat assembly and rear drive base The magnetism of the magnetic connectors may have an adverse effect on electrical medical devices Do not touch the battery and charger while the battery is being charged or after the charge is completed There is a risk of low temperature burns...

Page 27: ...rovided with the device Using a charger or AC connector cord other than the one supplied may result in electric shock or in burns caused by charger overheating In addition do not use the charger and AC connector cord included with the device in any other device The device cannot be used while the battery is being charged The approximate charging time is 5 hours The charger is designed to prevent o...

Page 28: ...dicator 5 Remove the battery charging port cap and connect the DC connector to the battery charging port Check the orientation of the DC connector and then connect it The charger indicator begins flashing green and charging starts If the charger indicator flashes red the charger is not properly connected In this case disconnect and reconnect again If the charger indicator flashes in red even thoug...

Page 29: ... Ci2 User Manual 3 6 Charging is completed when the charger indicator turns green 7 Disconnect the DC connector from the battery then disconnect the plug from the wall outlet 8 Close the cap of the battery charging port ...

Page 30: ...e power is off 2 Press the battery lock release button Battery lock release button 3 Grasp the handle and pull it towards you to remove the battery The battery weighs 6 0 lbs 2 7 kg Handle the battery with care dropping it will increase a risk of injury and damage to the battery 4 Connect the charger and AC connector cord ...

Page 31: ...he charge level of the battery on the battery LED Full charge green Approx between 30 to full charge orange Approx less than 30 red No charge purple If the charger indicator flashes red the charger is not properly connected In this case disconnect and reconnect again If the charger indicator flashes in red even though you attempt to establish a connection several times a battery or charger malfunc...

Page 32: ...tery handle and insert the battery into the battery compartment The battery weighs 6 0 lbs 2 7 kg Handle the battery with care dropping it will increase a risk of injury and damage to the battery 1 Insert the battery straight and press it until it clicks When it is difficult to insert the battery push it from the front with force If the battery does not easily set in place there may be a foreign o...

Page 33: ...own below Flashing green charging Solid green charging completed Solid red standby Flashing red charging error Charging is not possible when the charger indicator is flashing red Disconnect the plug from the wall outlet Then after the charger indicator turns off connect the plug again If the issue persists contact your distributor or customer support ...

Page 34: ...33 WHILL Model C2 Ci2 User Manual 3 3 Charging the battery ...

Page 35: ...k that the control pad may be damaged rendering the device inoperable CAUTION If the device is not used for a long period ensure the battery is fully charged before storing Charge the battery at least once a month There is a risk that the battery may get excessively depleted and cannot be charged This product is an electrical product The waterproof performance is IPX4 so please avoid using the pro...

Page 36: ...sed 2 Inspection with the power on Check the battery charge level on the display and the charge level is sufficient Check that the switches on the control pad are functional Check that the entire display is functional Check that the sound button is functional Check that the wheels are not making unusual noises when they spin If you encounter any of the problems as listed above which you are unable...

Page 37: ...ensure you use the lap belt if equipped There is a risk of falling out of the device If the device you are using does not have a lap belt contact your distributor The maximum load weight for this device is 300 lb approx 136 kg It includes both the occupant and any luggage Use the device without subjecting it to a load higher than this limit There is a risk of damaging the device When using your ow...

Page 38: ...is equipped with a lap belt fasten it during use There is a risk of injury Consult a seating technician before changing the seat cushions on the device There is a risk of injury due to improper positioning Do not apply force to the device from the sides There is a risk that the device may tip over Do not forcefully push or pull the device from the side The maximum driving range or driving speed of...

Page 39: ...rt can be folded forward do not pull it toward you or apply force to it in the forward direction There is a risk that the back support may tilt forward causing an accident 4 Lower the foot rest WARNING Inserting a finger or other body part into the connecting components and moving parts of this device may result in an injury When assembling adjusting disassembling and transporting this device do n...

Page 40: ...Ensure that the power is turned off 2 Raise the arm Pull the arm release lever forward The arm is unlocked 1 Rotate the arm back 2 3 Sit in the seat Do not let your hands touch the control pad As the back support can be folded forward do not pull it toward you or apply force to it in the forward direction There is a risk that the back support may tilt forward causing an accident ...

Page 41: ...40 WHILL Model C2 Ci2 User Manual 4 4 Rotate the arm forward Check that the arm is locked ...

Page 42: ...ten it during use Sold separately Equipped with standard items depending on the area countries 1 Fasten the lap belt Insert the tongue into the buckle until a click sound is heard After fastening the belt adjust its length so that your body is held securely in place 4 3 1 Removing the lap belt 1 Press the button on the buckle Remove the lap belt ...

Page 43: ...speed There is a risk of unintended movement of the device 1 Press the power button The device turns on and the tail lights if equipped turn on Install a charged battery and turn on the power after 5 seconds If the unit does not start up properly remove the battery and reinsert it after at least 10 seconds Power button Tail lights When the device turns on first the WHILL logo appears on the displa...

Page 44: ...characteristics of the lithium ion battery Be sure to fully charge the battery before using it regardless of the distance you plan to travel Battery charge level 4 4 2 Adjusting the speed 1 The maximum speed when the joystick is tilted all the way can be adjusted in 4 stages from 1 slow to 4 fast by operating the speed select buttons button increasing the speed button decreasing the speed The devi...

Page 45: ...acles nearby and in narrow places or on uneven surfaces or slopes There is a risk accidents may occur When driving on wet inclines there is a risk that the device may lose stability Pay close attention when driving When driving at night or in places with poor visibility check that the tail light is visible to other people before using the device There is a risk of accident When approaching curbs s...

Page 46: ...t clothing cable or strings may be caught in these parts preventing you from controlling the device Lower the foot rest and keep your feet on the foot rest while driving There is a risk that your feet may become caught in moving components Do not drive while holding something in your hand or with something placed on your lap There is a risk of unintended movement of the device Do not drive the dev...

Page 47: ... sidewalk This device is not designed for use on roads for automobile When crossing roads check that the drivers can see you and exercise sufficient caution Do not twist the joystick assembly except when replacing it There is a risk that the joystick may be loosened or damaged rendering the device inoperable Do not operate the brake release levers with your feet The brake release levers may become...

Page 48: ...o move the device forward and backward to move the device backward 4 5 2 Moving in a diagonal direction To move in a diagonal direction first turn the device so that it faces the direction you want to go Then move the joystick straight forward or backward to move forward or backward in the diagonal direction 1 1 2 2 2 2 ...

Page 49: ... WHILL Model C2 Ci2 User Manual 4 4 5 3 Turning To turn in place move and hold the joystick to the left or right 4 5 4 Stopping Releasing the joystick automatically applies the brakes and stops the device ...

Page 50: ...he tilt angle decreases the speed The speed can be controlled in a continuous scale High speed large tilt angle Low speed small tilt angle When beginning to drive move the joystick only the amount needed to start moving slowly The maximum speed when the joystick is moved all the way varies depending on the speed that was set with the speed select buttons For the procedure used to set the maximum s...

Page 51: ...opes with a gradient of 10 or more 10 or more Soft surfaces such as sand mud snowy or frozen paths Driving on gravel light snow and grass is possible If there is a possibility that the device is on a very steep climb an error code will appear on the display and a warning sound will be played For more detailed information about warnings please refer to 9 Troubleshooting on page 104 Depending on you...

Page 52: ... moving the device after releasing the brakes push it slowly by hand When the brakes are released the device will move freely Pushing it forcefully may cause it to move in an unexpected direction If the device is pushed at speeds of 5 mph 8 km h or higher there is a risk of the battery malfunction because a load is applied to the battery Do not operate the brake release levers with your feet The b...

Page 53: ...Sold separately Equipped with standard items depending on the area countries CAUTION Pay attention to the following when using the storage basket There is a risk of accident Stored items do not protrude from the sides of the storage basket Turn off the device and verify the safety of your surroundings before placing or removing any objects When loading an object be careful not to hit the battery T...

Page 54: ...e hooks on the back support The maximum load of the back support is 11 lbs 5 kg Hang the backpack by its shoulder straps and tighten them Be careful not to let the backpack touch the battery and make sure that the shoulder straps are not dragging on the ground When driving at night attach the backpack so that the tail lights if equipped are visible ...

Page 55: ...t key LED illuminates and the icon indicating the locked status appears on the display while making the lock sound The device is now locked If you attempt to turn the device on when the device is locked the icon indicating the locked status appears on the display and then the power turns off The device cannot be started Always carry the smart key with you Although it is possible to lock or unlock ...

Page 56: ...g procedures 4 8 2 Unlocking 1 Press the smart key unlock button The smart key LED illuminates and the icon indicating unlock appears on the display while making the unlock sound And then the device is unlocked Unlock button Display LED illuminates ...

Page 57: ...place all parts back on after adjustment or disassembly There is a risk of damage to the device if there is a missing component Assemble the device in the order described in this user manual Do not perform any disassembly adjustment repair or modification that is not listed in this manual There is a risk of injury and product safety risk due to damage to the device or its parts Performing repair o...

Page 58: ... WHILL Model C2 Ci2 User Manual 5 5 Assembly adjustment and disassembly Front drive base Rear drive base Battery Storage basket Sold separately Equipped with standard items depending on the area countries ...

Page 59: ... device pay close attention to the following WARNING Perform assembly on a flat and level surface There is a risk of accident CAUTION When assembling the device grab only the handle and part as described in this manual and do not hold the device by any other areas There is a risk of hand injury if it gets caught in the device ...

Page 60: ...the hook of the rear drive base by aligning them WARNING Inserting a finger or other body part into the connecting components and moving parts of this device may result in an injury When assembling adjusting disassembling and transporting this device do not touch any component other than those indicated in the manual Bar B Bar A Rear drive base Front drive base Handle 2 Slowly tilt the rear drive ...

Page 61: ...d as a standard item depending on the area country 1 Align the hooks on the bottom of the storage basket with the frame of the drive base then push the storage basket straight down Push the flat part of the basket bottom until it clicks To fasten the basket to the main body use the hook and loop tape provided to fix the basket to the frame pipe Frames Handles ...

Page 62: ...ion between the seat assembly and rear drive base The magnetism of the magnetic connectors may have an adverse effect on electrical medical devices Do not touch the connectors directly allow them to become wet or bring any metal or other foreign objects close to them Ensure that there are no foreign objects when assembling There is a risk of injury or electric shock as well as damage to the device...

Page 63: ...t assembly Seat cushion 2 Grab the arm rests and lift the seat assembly Confirm both arms are locked before lifting Arm rests 3 Fit the seat assembly straight into position while checking the seat post position from the view hole in the seat assembly View from above View hole ...

Page 64: ...stment and disassembly 4 Lower the seat release lever so that it is perpendicular to the seat The seat is fastened onto the seat post Seat release lever 5 Install the seat cushion onto the seat assembly so that the logo is on the left side Seat cushion ...

Page 65: ...al times a malfunction may have occurred Please contact your distributor or customer support 1 Ensure that the battery lock release button is not pressed 2 Grab the battery handle and insert the battery into the battery compartment The battery weighs 6 0 lbs 2 7 kg Handle the battery with care dropping it will increase a risk of injury and damage to the battery 3 Insert the battery straight and pr...

Page 66: ...d and brakes locked There is a risk of accident Do not touch the connectors directly allow them to become wet or bring any metal or other foreign objects close to them Ensure that there are no foreign objects when assembling There is a risk of injury or electric shock as well as damage to the device or its components CAUTION When adjusting the device grab only the handle and part as described in t...

Page 67: ... of injury 1 Remove the battery For the removal procedure refer to 5 4 1 Removing the battery on page 84 2 Remove the arm cover Hold both the front facing and rear facing sides of the arm cover and gently bend them outwards then pull the arm cover towards you to remove it 3 Remove the two arm adjustment bolts with the specified tool Tool hex wrench 5 Arm adjustment bolts ...

Page 68: ...ex torque wrench 5 Tightening torque 10 Nm After adjustment is completed try to slide the arm up and down to confirm that it is locked in place and does not slide Do not touch the cable Arm adjustment bolts 6 Install the arm cover Align the tab on the center of the back side of the arm cover so that it fits the arm rest Gently bend the front facing and rear facing sides of the arm cover outwards t...

Page 69: ...hat the control pad may be damaged rendering the device inoperable Do not throw step on drop the control pad or immerse it in water There is a risk that the control pad may be damaged from strong impact rendering the device inoperable Do not press forcefully scratch or touch the display with dirty hands There is a risk that the display may become damaged or illegible Do not disassemble the control...

Page 70: ...he left arm 4 Disconnect the connector of the cable Loosen the base lock of the connector located in the cable threading hole by rotating it counterclockwise then disconnect the connector When disconnecting the connector hold and rotate the base lock of the connector Do not rotate other parts of the connector When disconnecting the connector do not pull forcefully There is a risk of breaking the c...

Page 71: ... the control pad by sliding it outward Before removing the control pad ensure that the cable is removed from the clips Do not pull it forcefully There is a risk of breaking the cable that is connected to it Screw 8 Remove the round unit at the head of the arm on which the control pad is not attached Remove the screw on the outside of the round unit at the head of the arm with your hand Remove the ...

Page 72: ...crew that was removed in Step 8 with your hand Try to move the round unit at the head of the arm up down left and right and check that they are locked in place Screw 10 Attach the control pad that was removed in Step 7 to the opposite arm Insert the grooved part of the control pad to the projection on the arm then slide the control pad Fix the control pad firmly by using the screw that was removed...

Page 73: ...hen insert it in the opposite slit Set the connector part of the cable in the indent on the cable threading hole Slit Slit Cable Cable 12 Raise the arm thread the cable through the arm then thread it into the cable threading hole on the seat assembly from the bottom Cable threading hole Cable ...

Page 74: ...le Insert the connector with the arrows of the connector aligned then rotate the base lock of the connector clockwise to lock it When connecting the connector hold and rotate the base lock of the connector Do not rotate other parts of the connector Base lock of the connector Arrows of the connector 15 Arrange the connector and cables in the cable threading hole Cable threading hole ...

Page 75: ...ushion onto the seat assembly Seat cushion 18 Install the battery For the installation procedure refer to 5 2 4 Installing the battery on page 64 19 Turn on the power and check that the device moves forward backward left and right without problems If an error appears on the display check 9 Troubleshooting on page 104 If the issue persists contact your distributor or customer support ...

Page 76: ...nection between the seat assembly and rear drive base The magnetism of the magnetic connectors may have an adverse effect on electrical medical devices Do not press a sharp object against or apply a load to the cables The damaged cable may cause malfunctions or unexpected device operation Cables CAUTION When adjusting the seat height do not forcefully pull the seat post There is a cable inside the...

Page 77: ...Move the seat post up or down and align it with the hole that you want to adjust it to The seat height can be adjusted in 5 stages When adjusting do not forcefully pull the seat post Seat post Cable 5 Insert the bolt that was removed in Step 3 into the hole at the desired height and tighten it securely with the specified tool If a bolt is loose tighten it Tool hex wrench or hex torque wrench 8 Tig...

Page 78: ...ly adjustment and disassembly 6 Install the seat assembly For the installation procedure refer to 5 2 3 Installing the seat assembly on page 61 7 Install the battery For the installation procedure refer to 5 2 4 Installing the battery on page 64 ...

Page 79: ... the hinge There is a risk of injury 1 Remove the battery For the removal procedure refer to 5 4 1 Removing the battery on page 84 2 Remove the back support cushion Detach the hook and loop fasteners and leave the back support cushion behind the back support 3 Loosen the 4 bolts with the specified tool Tool hex wrench 5 It is not necessary to remove the bolts all the way 4 Move the back support up...

Page 80: ...te height and tighten the bolts firmly with the specified tool If a screw is loose tighten it Tool hex wrench or hex torque wrench 5 Tightening torque 5 Nm 6 Install the back support cushion Return the back support cushion to its original position and attach the fasteners 7 Install the battery For the installation procedure refer to 5 2 4 Installing the battery on page 64 ...

Page 81: ...ser Manual 5 5 3 5 Adjusting the back support angle 1 Remove the battery For the removal procedure refer to 5 4 1 Removing the battery on page 84 2 Remove the seat cushion Seat cushion 3 Tilt the back support forward slightly ...

Page 82: ...o the desired holes The back support can be adjusted in 3 stages 90 95 100 Be sure to adjust the left and right side to the same angle 6 Fix the back support by fastening the two back support adjustment bolts Set the back support to the appropriate angle and tighten the bolt firmly with the specified tool If a bolt is loose tighten it Tool for the screw hex wrench or hex torque wrench 5 Tool for t...

Page 83: ...82 WHILL Model C2 Ci2 User Manual 5 8 Install the battery For the installation procedure refer to 5 2 4 Installing the battery on page 64 ...

Page 84: ...vel surface with the battery removed and brakes locked There is a risk of accident Do not touch the connectors directly allow them to become wet or bring any metal or other foreign objects close to them Ensure that there are no foreign objects when assembling There is a risk of injury or electric shock as well as damage to the device or its components CAUTION When disassembling the device grab onl...

Page 85: ...evice power is off 2 Press the battery lock release button Battery lock release button 3 Grasp the handle and pull it toward you to remove the battery The battery weighs 6 0 lbs 2 7 kg Handle the battery with care dropping it will increase a risk of injury and damage to the battery ...

Page 86: ...nectors may have an adverse effect on electrical medical devices Do not sit on the control pad place the removed seat assembly upside down or apply an excessive load to the control pad There is a risk that the control pad may be damaged rendering the device inoperable Do not press a sharp object against or apply a load to the cables The damaged cable may cause malfunctions or unexpected device ope...

Page 87: ... damage other parts 3 Set the removed seat assembly on the floor with the cushion side facing up WARNING If the removed seat assembly is placed upside down there is a risk that the control pad may be damaged rendering the device inoperable When placing the seat assembly on the floor place it with the cushion facing up and be careful not to apply an excessive load to the control pad ...

Page 88: ...mbly 5 4 3 Removing the storage basket This section can be ignored when the storage basket is not used 1 Remove all items in the storage basket 2 Lift the storage basket straight by holding the handles of the storage basket and detach it from the front drive base Handles ...

Page 89: ... front drive base and rear drive base is released Base release handle 2 Grab the handle in the central area of the front drive base and disconnect Bar B on the top of the front drive base from the hook of the rear drive base Support the rear drive base with a hand while disconnecting so that the rear drive base does not fall over Handle Bar B Rear drive base Front drive base ...

Page 90: ...89 WHILL Model C2 Ci2 User Manual 5 5 Assembly adjustment and disassembly ...

Page 91: ...ice with a heavy object placed on it for a long period There is a risk of device malfunction Do not place the battery or device in a location that is inclined in a vibration prone area on a high shelf or in other similar places There is a risk of damage to or deformation of the battery or device When storing the product with the battery removed be careful not to allow foreign objects or moisture t...

Page 92: ... anti tip bar touches the ground on the incline When the anti tip bar touches the ground it means that the incline is too steep for the device Maneuvering the device when the anti tip bar is in contact with the ground or if the incline is extremely dangerous will cause the device to lose control CAUTION When transporting the device or its components in an automobile trunk or other vehicles make su...

Page 93: ...the connection between the seat assembly and rear drive base The magnetism of the magnetic connectors may have an adverse effect on electrical medical devices Do not touch the connectors directly allow them to become wet or bring any metal or other foreign objects close to them Ensure that there are no foreign objects when assembling There is a risk of injury or electric shock as well as damage to...

Page 94: ...ase WARNING Do not touch the connectors directly allow them to become wet or bring any metal or other foreign objects close to them There is a risk of injury or electric shock as well as damage to the device or its components 1 Carry by holding the handle on top of the rear drive base and the anti tip bar The rear drive base will fall forward without support Anti tip bar Handle on top of rear driv...

Page 95: ...storing the device in a narrow place by using the remote control function of the app Depending on your region time or smartphone type the app may not be offered or some functions may not be used The paper slip where the App pairing password is printed is placed in the indent of the seat Attach it to the last page of the this manual so that you do not lose it Ensure not to attach the slip to the de...

Page 96: ...95 WHILL Model C2 Ci2 User Manual 7 7 About the smartphone app ...

Page 97: ...the dirt is tough to remove use a neutral detergent Avoid the use of petroleum based solvents Do not use a high pressure washer Replace the front wheel when the treads are worn down by less than 1 64 inches 0 5 mm or the metal of the core part is exposed Replace the rear wheel when the treads are worn down by less than 1 64 inches 0 5 mm WARNING Wash only the wheels of the device with water and no...

Page 98: ...rt key battery When the display indicates that the smart key battery level is low follow the procedure below and replace the smart key battery Perform this procedure carefully because there is a risk of device malfunction if a heavy load is applied Use a CR2032 3V battery commercially available for the button battery When the smart key battery level is low the indication on the right is shown on t...

Page 99: ...he old battery from the battery case Terminal 3 Pull back the terminal and install a new battery under the rib in the battery case 4 Install the case Insert the tab into the hole Press the opposite side of the case with the WHILL logo on it in order to fit it into place Tab ...

Page 100: ...ance and inspection 8 3 Reinstalling the joystick If the joystick comes off the control pad follow the procedure below to reinstall it 1 Fit the joystick in place 90 relative to the direction of forward travel 2 Rotate the joystick clockwise by 90 ...

Page 101: ...eat assembly Rear drive base Front drive base For details contact your distributor or customer support WARNING Replace the anti tip bar if it becomes deformed There is a risk that it may lose its functionality and the device may tip over If the device shows any abnormal signs immediately discontinue use and contact the distributor or customer support Using the device when it is malfunctioning can ...

Page 102: ...mber on the white frame of Primary Identification Label see page 20 Content Year Month Numbers to check 8th and 9th digits 10th digit Meaning 20 2020 21 2021 22 2022 23 2023 24 2024 1 Jan 7 Jul 2 Feb 8 Aug 3 Mar 9 Sep 4 Apr A Oct 5 May B Nov 6 Jun C Dec UDI UDI Serial number en us Model C2 Series 01 0 0000000 00000 00 11 YYMMDD 21 00000000000 CA2241J2060123 CA2241J2060123 Year 2020 June e g ...

Page 103: ... 2 2022 3 2023 4 2024 01 to 52 WC20172170100043 WC20172170100043 Year 2020 17th week of the year e g Charger Check the 5th and 6th digits of the 11 digit serial number printed in the white frame on the battery charger label Content Year Month Numbers to check 5th digit 6th digit Meaning 0 2020 1 2021 2 2022 3 2023 4 2024 1 Jan 7 Jul 2 Feb 8 Aug 3 Mar 9 Sep 4 Apr A Oct 5 May B Nov 6 Jun C Dec 6JVW0...

Page 104: ...103 WHILL Model C2 Ci2 User Manual 8 8 Maintenance and inspection ...

Page 105: ...e connected to the charger Disconnect the charger from the battery The battery charge level is low Recharge the battery The maximum speed decreases The battery temperature dropped significantly Store the battery in room temperature or at least in an ambient temperature of above 0 C 32 F until the battery temperature rises above 0 C 32 F The maximum speed recovers The battery temperature rose above...

Page 106: ... in the connectors between the seat assembly and the rear drive base Check and remove any foreign substances around the connector pins The connectors may not function when they are dirty and the device may not turn on Behavior of the device Cause Resolution The arm release lever cannot be returned or is difficult to move There are foreign substances such as dust in the root part of the arm and the...

Page 107: ...inches Arm Lift up type Maximum allowable inclination 10 Cruising Distance 18 km 11 miles Maximum load capacity 136 kg 300 lb Tail light Sold separately Equipped with standard items depending on the area countries LED lamp red Charging time 5 hours Operating temperature 15 to 40 C 5 to 104 F Pivot width 760 mm 29 9 inches Force needed to operate joystick 1 N Estimated Lifetime 5 years Noise produc...

Page 108: ...l C2 Ci2 Series Lithium ion battery Rated capacity of battery counterpart 5 hour rate 10 6 A DC connector pinout Pin 1 Pin 2 Pin 3 Detection Pin 4 Not connected Type reference of the battery charger Off board battery charger Rated current of user accessible protective fuses There are no user accessible fuses Name and address of the battery charger manufacturer WHILL Inc 2 1 11 Higashishinagawa Shi...

Page 109: ...inches 520 mm 20 5 inches Backrest hight 745 mm 29 3 inches 945 mm 37 2 inches Footrest to seat distance 313 mm 12 3 inches 393 mm 15 5 inches Leg to seat surface angle 85 Armrest to seat distance 245 mm 9 65 inches 305 mm 12 inches Front location of armrest structure 419 mm 16 5 inches 463 mm 18 2 inches Hand rim diameter Horizontal location of axle 48 mm 1 9 inches Minimum turning radius 760 mm ...

Page 110: ...n of Conformity for CE Marking Hereby WHILL Inc declares that WHILL Model C2 Ci2 is in compliance with Directive 2014 53 EU Directive 2011 65 EU and Regulation EU 2017 745 The full text of the EU declaration of conformity is available at the following internet address https whill inc ...

Page 111: ...ation 64 Removal 84 Battery charging 22 Battery installation 64 Battery LED 24 30 Battery lock release button 24 29 Battery removal 84 Boarding 91 Brake 51 Brake release lever 19 51 C Charge level 30 43 Charger 19 24 Charger indicator 27 30 32 Charging procedures 25 Contact information 112 Control pad 19 Switching the left and right sides 68 D Dimensions 108 Disassembly procedures 83 Battery 84 Fr...

Page 112: ... the brake 51 Repair 100 S Safety precautions 6 Seat assembly 56 61 85 92 Adjusting the height 75 Seat cushion 62 68 Seat post 62 76 Seat release lever 19 63 85 Serial number 20 101 102 Smart key 20 54 Replacing the smart key battery 97 Smartphone 94 Smartphone app 94 Sound button 19 43 Speaker 19 Specifications 106 Speed select buttons 19 43 Stopping 48 Storage 90 Storage basket 19 52 57 60 87 90...

Page 113: ... or product recalls Distributor Manufacturer WHILL Inc 2 1 11 Higashishinagawa Shinagawa ku Tokyo 140 0002 Japan Authorized representative in the EU and UK Sponsor in AUS EU CMC Medical Devices C Horacio Lengo n18 C P 29006 Málaga Spain AUS INOVANZ Pty Ltd Telephone 61 1300 639 692 E mail Info inovanz com UK M s CMC Medical Devices Ltd Office 32 19 21 Crawford Street London United Kingdom App pair...

Page 114: ...WHILL Model C2 Ci2 en US CA User Manual ...

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