Western Digital My Cloud EX4 User Manual Download Page 3

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TABLE OF CONTENTS – i

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE
USER MANUAL

WD® Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Important User Information . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . 2

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Started Using Online Setup Software . . . . . . . . . . . . . . . . . 13

Getting Started Without Online Setup Software . . . . . . . . . . . . . . . 18

Accessing Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 20

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing the Dashboard for the First Time . . . . . . . . . . . . . . . . . . 21

The Dashboard Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Managing Users, Groups and Shares . . . . . . . . . . . 35

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Backing Up and Retrieving Files . . . . . . . . . . . . . . . 52

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . 52

Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Table of Contents

Summary of Contents for My Cloud EX4

Page 1: ...WD My Cloud EX4 Personal Cloud Storage User Manual...

Page 2: ...Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users Online Learning Center Start here to get the most out of you...

Page 3: ...duct Components 7 3 Getting Started 9 Physically Connecting the Device 9 Getting Started Using Online Setup Software 13 Getting Started Without Online Setup Software 18 Accessing Content 18 4 The Dash...

Page 4: ...EX4 Device 88 Configuring Cloud Access for a User 88 Mobilizing Your Files with WD My Cloud EX4 Mobile Apps 90 About WD My Cloud Mobile App 92 WD My Cloud Desktop Application 95 10 Playing Streaming V...

Page 5: ...Guide 148 Appendix D Supported RAID Modes 153 Appendix E RAID Migrations 153 Appendix F Safe Mode Firmware Update Procedures 154 13 Regulatory and Warranty Information 155 Regulatory Compliance 155 W...

Page 6: ...u are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord...

Page 7: ...rding Your WD Product Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the bot...

Page 8: ...Cloud EX4 is a high performance four bay NAS for your home or small office It offers a robust all metal enclosure multiple RAID volumes easy drive installation and a full suite of apps for the power a...

Page 9: ...you to keep all your content in one safe place on your home or office network instead of a remote server No mysterious location of your data No monthly fees No limits Just blazing fast performance fo...

Page 10: ...or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Knowledge Ba...

Page 11: ...n a location that is Near a grounded power outlet Clean and dust free On a stable surface free from vibration Well ventilated with nothing blocking or covering the slots and openings on the top and bo...

Page 12: ...PRODUCT OVERVIEW 7 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Product Components Front View Scroll buttons LCD Display Power LED Power button Drive Bay Doors Drive LEDs...

Page 13: ...cal network USB 3 0 port Connects to a USB hard drive for additional storage Reset button RESET Restores settings such as the administrator user name and password for the device Power port Connects th...

Page 14: ...ersonal Cloud Storage device all you have to do is unpack your device connect it and wait for the Power LED on the front of your device to turn a solid Blue Then download and run the quick setup softw...

Page 15: ...on your computer page LCD The LCD on the front of the WD My Cloud EX4 device displays information that make using and maintaining your device easier This includes Status Messages Device name IP addres...

Page 16: ...anaging your alerts see Managing Alerts on page 31 LEDs Front Panel Power LED The following table describes the front panel power LED behavior State Color Appearance State Description Power Down Black...

Page 17: ...Active Drive Blue Flashing Drive is present and showing drive activity Hard Drive fault Red Flashing The drive is present but has a hard drive fault or failure State LED Appearance State Description...

Page 18: ...rted using your device The online setup software is available from WD s Online Learning Center at http wd com setup wdmycloudex4 Downloading and Installing the Online Setup Software Before plugging in...

Page 19: ...selecting the Download Setup Software button 4 Click the Download Setup Software button The setup software downloads to your computer 5 Access your downloaded files then double click Setup exe Window...

Page 20: ...LCD of your WD My Cloud EX4 2 When the LED on your WD My Cloud EX4 device is solid blue click Next The software discovers your device 3 Select your WD My Cloud EX4 device and click Next 4 The softwar...

Page 21: ...ed 2 Optionally enter your First Name Last Name your email address Click Next Your name is listed on the screen If you d like to add additional users click Add more users and enter your user informati...

Page 22: ...d If you selected the Install the WD My Cloud application check box Click Yes if you receive a warning prompt On the My Cloud screen select a language from the pull down menu then click OK Review the...

Page 23: ...This manual uses the term shares and folders interchangeably Once you ve physically connected your WD My Cloud EX4 device see Connecting the Device to your Network on page 15 use the following steps t...

Page 24: ...en click Connect to display the Public share 3 Double click the Public folder to display the subfolders Shared Music Shared Pictures Shared Videos and Software You can now drag and drop files into the...

Page 25: ...device default name wdmycloudex4EX4 in the browser s address field http device name Windows Example http wdmycloudex4 https device name local Mac Example https wdmycloudex4 local 2 Click Go Using IP A...

Page 26: ...a language from the pull down menu 3 Click the WD End User License Agreement link review the agreement then click I agree to the WD End User License Agreement check box 4 Click Continue Mac OS X 1 Cli...

Page 27: ...to add additional users enter the User Name First Name Last Name and Email address of the additional users then click Save for all additional users 6 Click Next 7 Review the information on the screen...

Page 28: ...he WD My Cloud EX4 Click to display the number of USB devices found Alerts Click to display recent alerts about new firmware and network issues and shortcuts to important settings No Alert The icon do...

Page 29: ...e access status Backups Create backups to a USB drive Another WD My Cloud EX4 on your local network or on a remote network Another location on your WD My Cloud EX4 device an Cloud backup site Storage...

Page 30: ...page shows the status of the device and its functions and provides shortcuts to the most necessary tasks Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX4 de...

Page 31: ...ostics The Diagnostics panel displays a snapshot of the system s components and identifying the overall health of the WD My Cloud EX4 device 1 To see details about the status of system components clic...

Page 32: ...the Home page click OK or Cancel Note If new firmware is available see Firmware Update on page 136 for information on updating your WD My Cloud EX4 device Network Activity The Network Activity panel...

Page 33: ...Back to return to the Device Activity pane Click Close to return to the Home page Network Click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Clos...

Page 34: ...tivation code click the Get Code button 3 Follow the page instructions to connect your tablet or mobile device to the WD My Cloud EX4 device Users The Users panel displays the number of users currentl...

Page 35: ...e toggle button enter a password then confirm your password Click Next 4 To assign a group to the new user click the check box next to a group then click Next 5 Enter the Quota Amount or leave the val...

Page 36: ...atus of your WD My Cloud EX4 device There are three types of alerts These alerts appear on the LCD display of your device and on the WD My Cloud EX4 device Dashboard in the upper right side of the scr...

Page 37: ...e arrow next to the alert you d like to view from the Alert list or click View All to review details for all of your alerts 3 Review the selected alert then click Close Dismissing an Alert 1 On the Da...

Page 38: ...Request Automated Customer Support section 1 Click the Privacy Policy link to review WD s privacy policy 2 Click the Attach my device s diagnostic report and request support check box 3 Click the Req...

Page 39: ...do I See Set up the device on my network page 9 Upload and back up content to the device page 52 Adding users page 35 Create shares page 48 Access content from the device public and private shares pag...

Page 40: ...use of this ensure that you log out of the WD My Cloud EX4 device web browser application when you re not using it This allows other users authorized to use the Administrator logon ID to access the we...

Page 41: ...tails click a user name on the left pane The user s profile and share access information display A user can have view only read write or no access to a share Adding a Single User The Administrator add...

Page 42: ...First Name Last Name and Email address optional of the user you d like to add in the applicable fields the click Next 3 To assign a password click the toggle button enter a password then confirm your...

Page 43: ...e of the Set Up Users screen Adding Multiple Users Use the following steps to add multiple user accounts 1 To add multiple users click Add Multiple Users in the lower left side of the screen 2 Select...

Page 44: ...he User Name Example 143 Number of Users Enter the number of User accounts you d like to create The maximum number you can add displays to the right of this field Password Enter a password for the use...

Page 45: ...eate and save your import file Your import file should be formatted as follows User import file format user name user password user groups shared folder rw shared folder ro shared folder deny user quo...

Page 46: ...Share Access to Users on page 42 Updating a User Password When viewing details about a user the Administrator can add or change the user s password no password is the default setting Use the followin...

Page 47: ...ways have read write access and are therefore grayed out on the screen 2 In the Share Access area select the type of access you d like to assign to the selected user Read Write Access Select this opti...

Page 48: ...If your group has a 20GB quota and you try to set the user quota to 30GB quota you will be prompted to reduce your user quota to be equal to or less than the group quota If the user quota is not set t...

Page 49: ...eleted 1 On the Set Up Users screen select the user you d like to delete in the left pane 2 Click the Remove User icon 3 In response to the confirmation message click OK The user account is removed fr...

Page 50: ...displays Adding a Group 1 To add a group click in the lower left side of the Set Up Groups screen 2 Enter a Group Name 3 Click the check box next to the user s you d like to add to your new Group then...

Page 51: ...on your WD My Cloud EX4 device using the following steps 1 On the Set Up Groups screen select the group for which you d like to assign a share 2 In the Share Access area select the type of access you...

Page 52: ...he left pane 2 In the Quotas field click Configure 3 Enter the amount of space you d like to assign to the group on the WD My Cloud EX4 device To assign unlimited space leave the Quota Amount field s...

Page 53: ...rs The Shares icon on the navigation panel displays a list of shares on the WD My Cloud EX4 device and enables the Administrator to manage shares and user access Note USB flash drives can be mounted a...

Page 54: ...e private Or if there are photos you would like a friend to see you can make the share public to that friend 1 Click the Shares icon on the navigation bar to display the About Shares screen 2 Click th...

Page 55: ...le for Windows SMB files Enable Media Serving optional This option allows you to stream media stored in this share to other devices If you d like to Enable Media Serving click the toggle button FTP Ac...

Page 56: ...cess the share with a user name and password 1 On the Set Up Shares screen select the share that you d like to make private 2 In the Public field click the toggle button to turn public access to the s...

Page 57: ...nce connected the USB drive has the following capabilities When you connect an external USB drive such as a WD Passport a memory stick or a camera to the WD My Cloud EX4 device you can access it with...

Page 58: ...ckup job 4 Click Create This creates the backup job for the requested backup Job Name Enter a Job Name for your backup Direction Indicate the direction of your backup from the pull down menu Options i...

Page 59: ...the arrow to begin your backup The progress of the backup displays in the USB Backup Jobs area Viewing the Details of a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select the job...

Page 60: ...Backup your WD My Cloud EX4 device to another WD My Cloud EX4 device Before you proceed with a remote backup ensure the following You have a remote WD My Cloud EX4 device to backup this device to Exis...

Page 61: ...Click the Create Remote Backup button 4 Place a check mark in the box next to the share you d like to backup then click Next 5 In the Remote IP field enter the IP address of the remote backup server...

Page 62: ...hen click Next 8 Complete the following fields to create a Remote backup job then click Next 9 Review the details of your Remote Backup job then click Finish Job Name Enter a Job Name for your backup...

Page 63: ...view 2 Review the Details screen then click Close to close the screen Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server This process saves recover...

Page 64: ...ckups of the existing content from one storage location to another on your WD My Cloud EX4 device Creating an Internal Backup Use the following steps to backup your WD My Cloud EX4 internally 1 On the...

Page 65: ...he necessary changes to your job then click Save Viewing Internal Backup Details 1 On the Internal Backups screen under Internal Backup Queue select the job you d like to modify then click the Details...

Page 66: ...ive ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Amazon S3 Amazon Simple Storage Service S3 is an online file storage web service that can...

Page 67: ...ys 6 Enter the following information then click Register Email address Enter the email address you ll use to receive information from ElephantDrive Password Enter a password for your new account Verif...

Page 68: ...Drive at the top of the screen 4 In the Access Backups field click Login 5 Enter the E mail and Password you used when you registered with ElephantDrive in Step 6 on page 62 6 Click Login 7 In the Ele...

Page 69: ...the following steps to create a cloud backup 1 On the navigation bar click Backups to display the Backups screen 2 Click Cloud Backups if not already selected 3 Click Amazon S3 button at the top of th...

Page 70: ...ed on a schedule you create If you activate the Autoupdate feature Select the Autoupdate schedule Daily Weekly or Monthly Select the Autoupdate Time from the pull down menu Daily option Type Select on...

Page 71: ...t select Autoupdate in the Backup Now field indicate whether you want to begin the backup now Select Yes to begin your backup now 12 Click Next 13 Review your settings then click Finish Your Amazon S...

Page 72: ...me data in different places on multiple hard drives providing necessary redundancy greater performance and data integrity There are several different levels of RAID each one providing a different meth...

Page 73: ...ed data storage capacity RAID 5 RAID 5 mode provides data redundancy high read rates and good performance in most environments It also provides redundancy with the lowest loss of capacity RAID 5 is be...

Page 74: ...ady selected 3 Click Change RAID Mode at the bottom of the screen 4 Review the Warning message then click OK 5 Select the RAID mode you d like to use for your WD My Cloud EX4 server Options include JB...

Page 75: ...ross multiple hard drives enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance RAID 1 Two instantaneous copies of the data are recorde...

Page 76: ...heck box 9 Click Next 10 Select the type of encryption you d like on the volume Note Encryption is not available for certain regions Click to encrypt the selected volume Click to keep the volume unenc...

Page 77: ...ommands and data can be transmitted over a local area network LAN or a wide area network WAN As with traditional iSCSI an iSCSI storage solution requires at least one initiator residing on the client...

Page 78: ...n bar click Storage to display the Storage screen 2 Click iSCSI if not already selected 3 Click the toggle button to enable iSCSI 4 Click Create iSCSI Target at the bottom of the screen 5 On the Creat...

Page 79: ...enable or disable an iSCSI target Enabling an iSCSI Target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to enable 3 Click Enable The selecte...

Page 80: ...selected target is deleted and removed from the iSCSI Target list Enabling iSCSI iSNS Client The Internet Storage Name Service iSNS protocol is used for interaction between iSNS servers and iSNS clie...

Page 81: ...SNS Client field click the toggle button 5 Click Configure 6 Enter the iSNS client server address then click Save Volume Virtualization Volume Virtualization simplifies scalability by allowing you to...

Page 82: ...the following steps to create a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Click Create 3 In the Device IP field enter the IP addres...

Page 83: ...to the target click the toggle button enter a User Name and Password then click Next Disabled authentication is the default To keep the default ensure that the Authentication field is Off then click N...

Page 84: ...virtual volume is created Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not al...

Page 85: ...te of the volume is changed to Connect Your new virtual volume is now available on your WD My Cloud EX4 device Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on...

Page 86: ...your WD My Cloud EX4 device The Disk status screen consists of the following areas Disks Profile This area displays the general status of all of the disk drives on your device System Disks This area...

Page 87: ...he Hard Drive Information screen displays the following data Vendor The vendor from whom the hard drive was obtained Model The model number of the hard drive selected Serial Number The serial number o...

Page 88: ...understand the nature of any app before you install it on your device Note Support for each app should be obtained through the individual vendor WD My Cloud EX4 comes with various apps installed Ther...

Page 89: ...Apps to display the Apps screen 2 Click in the lower left side of the screen 3 On the Add an App screen place a check next to the app you d like to add to the device 4 Review the available apps For d...

Page 90: ...your WD My Cloud EX4 device Note WD recommends that you fully understand the nature of any app before you install it on your device 1 On the navigation bar click Apps to display the Apps screen 2 Clic...

Page 91: ...like to delete from the device 3 Click in the lower left side of the screen 4 In response to the confirmation message click OK The app removed from the device and no longer displays in the user accoun...

Page 92: ...D EX4 PERSONAL CLOUD STORAGE USER MANUAL 3 Click the Updates Available link 4 Select the app you d like to update from the list then click Update If you d like to view the details of the update click...

Page 93: ...mobile devices No monthly fees No mysterious location for your data Keep your videos music photos and files safe at home and always with you This chapter explains how to set up the WD My Cloud EX4 dev...

Page 94: ...email address click Save Email WDMyCloud com information If you ve added an email address to the user account click this button to send login information and instructions for access to the WDMYCloud c...

Page 95: ...ompatible with leading Apple mobile devices and many popular Android devices Photos are automatically optimized for viewing on your mobile device WD Photos lets you view your most recently accessed ph...

Page 96: ...age contains the following sections Found in Network If the mobile device is on the same Local Area Network or Wi Fi Network as the WD My Cloud EX4 device the activation code is automatically provided...

Page 97: ...ide Me page and tips and go to http wdphotos wd com Note If you suspect that your WD My Cloud EX4 database has been corrupted rebuild the content database see System Restore on page 132 About WD My Cl...

Page 98: ...d com Note WD My Cloud brings your data from the WD My Cloud EX4 device to your tablet handset or other portable devices using Google Android or Apple iOS WD My Cloud provides a convenient file list o...

Page 99: ...the WD My Cloud s dashboard and tap Activate You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only See Enter...

Page 100: ...t that your WD My Cloud database has been corrupted rebuild the database See Cloud Access on page 74 WD My Cloud Desktop Application The WD My Cloud desktop application allows you to view and manage t...

Page 101: ...Desktop Windows 1 Open a web browser For browser requirements see Web Browsers on page 6 2 In the address field type http wd com setup wdmycloudex4 to display the Welcome to the Learning Center page 3...

Page 102: ...or desktop area click Download The setup software downloads to your computer 6 Access your downloaded files then double click wdmycloud exe Windows 7 Select a language from the pull down menu then cli...

Page 103: ...Agreement 11 Click Install Installation begins 12 Once the installation is complete click Done to close the WD My Cloud installer Mac 1 Complete Steps 1 5 above 2 Click Downloads and select WD My Clo...

Page 104: ...lation begins 7 Once the installation is complete click Done to close the WD My Cloud installer Launching WD My Cloud Desktop Once you ve installed the WD My Cloud Desktop application use the followin...

Page 105: ...ur email address and pass word To setup your WDMyCloud com login see To give the user access to the WDMyCloud com web site on page 89 Click Activation Code to log in using the activation code generate...

Page 106: ...your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV Live HD media player DLNA 1 5 Digital Media players and other PCs on your home network Visit http www dlna org...

Page 107: ...ck of all these files Please refer to your device s user manual to see which formats are supported Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV...

Page 108: ...r media storage Shared Music Stores music files you want to share with other users Shared Pictures Stores image files you want to share with other users Shared Videos Stores video files you want to sh...

Page 109: ...your screen 3 On the Media Streaming Options screen select which media device you d like to receive streaming music video or photos On Select this option to allow DLNA media streaming to the device Of...

Page 110: ...d then click Media in the left panel 1 In the iTunes area iTunes field click the toggle button to enable disable iTunes Note iTunes is ON by default 2 In the Folder field select Root if not previously...

Page 111: ...h the iTunes directory This allows iTunes to pick up any new media 1 On the Navigation bar click Settings and then click Media in the left panel 2 In the iTunes database field click Refresh Adding Med...

Page 112: ...a content stored in a network drive such as the WD My Cloud device For details on using a WD Media Player to access files on your WD My Cloud device see Knowledge Base Answer ID 2676 or refer to your...

Page 113: ...and other PCs on your home network Accessing Your Personal Cloud Using iTunes You or anyone connected to the WD My Cloud EX4 device can use iTunes to play stored music files This service creates a vi...

Page 114: ...NUAL 2 Click WDMyCloudEX4 under the Shared section of the left pane If you have copied music to the Public Shared Music folder or a video to Public Shared Videos and it is in a format supported by iTu...

Page 115: ...for your WD My Cloud EX4 device General On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and tim...

Page 116: ...My Cloud EX4 dashboard the Save and Cancel buttons display only if you make changes Device Name Enter a unique name for your device to identify it on the network The device name can be up to 15 chara...

Page 117: ...for each change you make Language From the drop down list select the language you d like to display on your WD My Cloud EX4 Personal Cloud Storage web pages The default language is English Time Zone...

Page 118: ...nnection you use for your cloud access On the Cloud Access Connection Options screen there are three access options Auto Auto uses uPnP to attempt to open ports on your router If successful a direct c...

Page 119: ...his option allows you to perform administrator functions remotely 7 Review the information on the screen then enter and reenter a password for your administrator account If your administrator account...

Page 120: ...click the toggle button LCD Enabling this function allows the device LCD to go into standby mode to save power after a designated period of time LCD is enabled to go into standby mode after 10 minute...

Page 121: ...you d like to use to backup your Mac data 4 Click Save Web Access Timeout Automatically logs you out of the system after a designated amount of time From the Web Access Timeout drop down menu select...

Page 122: ...istributed File System click the toggle button 2 Click Configure 3 In the Root Folder field enter the name for your Root Folder then click Config Link 4 Enter the following information Local Share Nam...

Page 123: ...on allows you WD My Cloud EX4 device to join an existing windows domain Active Directory is disabled by default 1 To enable disable Active Directory click the toggle button 2 Click Configure 3 Review...

Page 124: ...C and IP addresses and allows you to set network options such as FTP access remote servers and workgroups Remote Share Folder Enter the name of the remote folder where you d like to store your informa...

Page 125: ...ce The Network Profile section displays the following information Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your WD...

Page 126: ...ross multiple IP networks By default this option is set to Off Select the method of assigning the device s IPv6 address Auto DHCP Static Off Once selected complete the following fields on the associat...

Page 127: ...lect either Default or Customize If you select Customize enter Passive Mode values 6 Select the check box if you d like to report external IP in PASV mode then click Next 7 Enter the following informa...

Page 128: ...le SNMP click the toggle button Note See the WD Tech Support Downloads page at http support wd com to download the MiB configuration file SSH Secured Shell protocol Select this option to securely acce...

Page 129: ...n allows you to enable your WD My Cloud EX4 device to act as a remote server allowing you to backup shares from another EX4 on the local LAN or WAN Note Ensure that you ve added port forwarding rules...

Page 130: ...for your port forwarding Protocol Select a protocol from the pull down menu External Port Enter an external port number for your port forwarding Internal Port Enter the internal port number for your...

Page 131: ...age Path field enter the path for the data you d like to image or click Browse select the folder you d like to image then click OK 5 In the Image Name field enter a name for your ISO image 6 Click Nex...

Page 132: ...image is created 11 Click Finish Creating an ISO Share Use the following steps to create an ISO share 1 On the Navigation bar click Settings then click ISO Mount 2 Click Create ISO Share 3 Browse to t...

Page 133: ...bDAV Access for the ISO Share click the toggle button Note If FTP Access or WebDAV access are disabled for the device the FTP Access and WebDAV Access fields will be grayed out 7 Click Next 8 Click th...

Page 134: ...share 1 On the ISO Mount screen select next to the ISO Share that you d like to modify 2 Make any necessary changes then click Save Delete an ISO Share Use the following steps to delete an ISO share 1...

Page 135: ...nd iTunes media player settings so that you can enjoy media in every room in your house 1 On the Navigation bar click Settings then click Media in the left panel Note DLNA and iTunes only works on you...

Page 136: ...ation of the hard drive s condition The quick test can take several minutes to complete Full Test The full test is a more comprehensive drive diagnostic It methodically tests each and every sector of...

Page 137: ...system restore and want to maintain your current configurations Saving a Configuration File Use the following steps to save a configuration file 1 In the System Configuration area click Save Config Fi...

Page 138: ...OK Your WD My Cloud EX4 safely shuts down Rebooting the Device 1 In the Device Maintenance area click Reboot 2 Review the confirmation message then click OK Your WD My Cloud EX4 safely reboots Scan D...

Page 139: ...llations system shutdowns etc Notifications display in a the Alert area at the top of the screen and are also available by email depending on how your device is configured for additional information o...

Page 140: ...6 to enter up to 5 email addresses 8 Click Send Test Email to validate the email addresses you entered 9 Click OK then check your email for accounts for a validation email Enabling SMS Notifications N...

Page 141: ...ing the slider bar Critical Only Send only critical alerts Critical and Warning Sent both critical and warning alerts All Sent all alerts Informational Critical Warning The system automatically update...

Page 142: ...nually reboot your system when the update is completed Updating Firmware Automatically 1 To enable Auto Update click the toggle button 2 In the Update Schedule field specify the frequency e g daily an...

Page 143: ...you ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at http support wd com product download asp Manually Installing an Update 1 In the Manua...

Page 144: ...dures Appendix A WD My Cloud EX4 Quick User Guide Logging into WD My Cloud EX4 1 Enter the name of your WD My Cloud EX4 device default name wdmycloudex4EX4 in the browser s address field http device n...

Page 145: ...hboard Home The Dashboard displays an instant overview of the features of the WD My Cloude EX4 device such as s main functions and links for updating settings Downloads The Downloads page allows you t...

Page 146: ...Quick status and links to download information Links desktop and mobile apps Built in applications to make your device more productive Capacity The Capacity panel displays the amount of free storage...

Page 147: ...oads and Applications Information The Downloads and Applications area displays information on the number of downloads and apps available on your device To access the page associated with each download...

Page 148: ...UD EX4 PERSONAL CLOUD STORAGE USER MANUAL Apps The Apps page provides access to the various apps available for your use on the WD My Cloud EX4 device Available apps vary depending on what your adminis...

Page 149: ...ments Database e g MySQL FireBird MS SQL server oracle PostgreSQL SQLite If you re using phpMyAdmin as your SQL database ensure that you ve added the phpMyAdmin app to you My WD Cloud EX4 Setting Up J...

Page 150: ...ySQL account user name If you re using the phpMyAdmin app enter admin Password Enter your MySQL password If you re using the phpMyAdmin app enter admin Database Name Enter a name for your database to...

Page 151: ...information Site Name Enter a name for your Joomla site Your Email Enter the email address of the individual that will act as the adminis trator for the Joomla site Admin Username Enter the user name...

Page 152: ...PERSONAL CLOUD STORAGE USER MANUAL 13 Review the information on the screen then click Remove installation folder 14 At the top of this page click Site Your Joomla site has been created and installed o...

Page 153: ...oud EX4 device Provided in this section are the steps you ll need to setup phpBB Requirements MySQL database Setting Up phpBB 1 Add the phpBB app to your WD My Cloud EX4 device see Adding an App on pa...

Page 154: ...rver post Leave this field blank Database name Enter a name for your database to be used for phpBB Database username Enter your MySQL account user name If you re using the phpMyAdmin app enter admin D...

Page 155: ...ct the language for your bulletin board from the pull down menu Administrator username Enter the user name you ll use to log into your bulletin board Administrator password Enter the password you ll u...

Page 156: ...uccessfully then click Proceed to next step 11 Review the screen then click Proceed to next step 12 Review the information on the screen then click Proceed to next step Note Keep the default settings...

Page 157: ...APPENDIX 152 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 13 Review the information on the screen then click Proceed to next step 14 Review the information on the screen phpBB is now installed...

Page 158: ...your WD My Cloud EX4 device Note RAID 1 Spanning migration to RAID 5 is not supported Supported RAID Modes 1 Disk 2 Disks 3 Disks 4 Disks Spanning No Yes Yes Yes RAID 0 No Yes Yes Yes RAID 1 No Yes No...

Page 159: ...at you unzip the firmware file 1 Logon to your router s DHCP LAN Device Client Table to obtain the IP address for your device 2 Type device IP address in a browser window The Safe Mode UI appears 3 Br...

Page 160: ...eception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving a...

Page 161: ...e Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for...

Page 162: ...t the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refu...

Page 163: ...tain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e...

Page 164: ...Panel 30 assigning a group to a user 43 quotas to a group 47 quotas to users 43 share access to groups 46 share access to users 42 automatic support requesting 33 auto rebuilding 72 B backups 55 abou...

Page 165: ...8 DLNA 103 ElephantDrive backup 61 iSCSI iSNS Client 75 iTunes 105 end user guide 139 Energy Saver 115 deep sleep option 115 LCD option 115 LED option 115 Power Recovery option 115 Power Schedule opti...

Page 166: ...eting 75 disabling 74 enabling 74 modifying 74 ISO Images creating 126 ISO Mounting 125 ISO Shares creating 127 deleting 129 modifying 129 viewing 128 iTunes accessing personal cloud with 108 disablin...

Page 167: ...twork settings 119 Network Workgroup Windows 123 NFS Service 122 O Online Learning Center about 4 Online Setup Software downloading and installing 13 overview iTunes 103 P Package contents 5 password...

Page 168: ...es about 67 Streaming media in iTunes 108 videos photos and music 101 streaming media in iTunes 108 Supported RAID Modes 153 system activity 27 system alerts dismissing 32 icons 31 System Configuratio...

Page 169: ...ew Zea land 156 Australia New Zealand 157 WD Media Players about 107 WD My Cloud about 92 installing 93 WD My Cloud Desktop about 95 accessing 100 launching 99 Mac installation 98 Windows installation...

Page 170: ...WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book My Passport and WD TV are registered trademarks in the U S and other countries and WD...

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