Wellis Amazon W-Flow, User Manual

Page: 122 / 144

Rapidly flashing YELLOW color:
The Home Transmitter is in pairing mode when this color
is shown (the pairing switch was pressed). Until a pairing
successfully completes, the application cannot connect
to the hot tub. To complete the pairing, you must turn
off the hot tub (using its breaker), wait a few seconds
and then flip back the breaker to on. The pairing will
then occur within a few seconds. If not, then the Hot tub
Transmitter is either incorrectly connected, out of range,
or defective.
If the in.touch 2 modules were previously paired and the
pairing switch is accidently pressed, simply unplug the
Home Transmitter USB power cord and re-plug it (thereby
resetting the Home Transmitter). The modules should
then normally reconnect together.
Once out of pairing mode, the Home Transmitter will
display another color.
For each of the following colors, the information applies
whether the LED is blinking or not. If the LED is blinking,
please also refer to the Blinking LED section below.
RED color:
Reason?
The Home Transmitter is not detecting a router. Until this
is resolved, the application cannot connect to the hot
tub.
What to do?
Make sure the router is powered and working correctly
(i.e. test it using another computer or device connected to
the same LAN port you intend to use).
Make sure the Ethernet cable is correctly connected
at each end (LAN port on router end, and the Home
Transmitter.)
If the problem still occurs, try connecting with another
cable. If a computer (or other device) works fine on the
LAN port, and the cable is fine, then the Home transmitter
is likely defective.
GREEN color:
Reason?
The Home Transmitter is connected to a router (an IP
address was assigned), but the in.touch 2 server is not
reachable.
What to do?
This is very likely a router configuration issue, so refer to
your router’s User Manual.
It may be due to Port 10022 being closed. Normally, this
port is open by default in commercial routers, but differ-
ent routers may have different behaviors.
If Port 10022 is confirmed as open, then some other inter-
nal configuration is preventing the router from accessing
Internet. In this case, the application will still have access
to the hot tub if connected to the same network.
The server may also simply be temporarily “offline” for
servicing/maintenance, so try again later. The application
can still connect with the hot tub, but only from within
the same network.
If the application can connect to a local hot tub, the
problem is likely the Internet connection (WAN), a router
mis- configuration, or your Internet Service Provider (ISP)
has issues with its network connection.
BLUE color :
Reason?
This is the normal state of the Home Transmitter LED.
It has a full Internet connection, with access to the
in.touch 2 server. As long as your device and application
have access to the Internet (either via Wi-Fi or cellular data
such as 3G, 4G, or LTE), then you’re good to go!
What to do?
Enjoy your hot tub!
HOME TRANSMITTER (EN MODULE) LED STATUS
This module’s LED can show various status conditions, as indicated below.
OPTIONAL ACCESSORIES - IN.TOUCH 2
122