WM_MKT_Fastrack_UGD_001 - 002
September 2002
Table 18: Interpretation of extended error codes
Error
Code
Diagnostic
Hint
0
Phone failure
Call technical support
3
Operation not allowed
4
Operation not supported
No action
10
SIM not inserted
Do one of the following:
Insert the SIM card in the SIM holder of the
modem
Check that the SIM card is clean and properly
inserted into the holder
11
SIM PIN required
Enter PIN code
12
SIM PUK required
Enter PUK code
Note: Call your network provider if you do not
know this code.
13
SIM failure
Check validity of your SIM card. If SIM damaged,
call your network provider
16
Incorrect password
Check the code you entered
17
SIM PIN2 required
Enter PIN2 code
18
SIM PUK2 required
Enter PUK2 code
Note: Call your network provider if you do not
know this code.
26
Dialing string too long
Check the phone number (max. 20 digits)
30
No network service
No action
32
Network not allowed – emergency
calls only
No action
40
Network personalization PIN
required (Network lock)
Enter the Network lock
Note : Call your network provider if you do not
know this code.
103
Illegal MS (#3)
No action
106
Illegal ME (#6)
No action
107
GPRS services not allowed (#7)
Contact your network provider to subscribe to the
GPRS service
111
PLMN not allowed (#11)
No action
112
Location area not allowed (#12)
No action
113
Roaming not allowed in this location
area (#13)
No action
132
service option not supported (#32)
Check the service option
133
requested service option not
subscribed (#33)
Call your network provider to subscribe to the
requested service option
134
service option temporarily out of
order (#34)
No action
149
PDP authentication failure
Call your network provider to know the right
authentication parameters
150
invalid mobile class
Change the class of the mobile to a valid one
148
unspecified GPRS error
No action
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