WM_MKT_Fastrack_UGD_001 - 002
September 2002
6.2 Not connecting through the serial link
If the modem does not answer through the serial link upon an attempted transmission of data, or
voice signals, then refer to following table for possible causes and solutions.
Table 16: Solutions for no connection through serial link
If the modem returns…
Then ask…
Action…
Is the modem powered
correctly?
Provide a power supply in the range
of 5 to 32 V
Is the serial cable properly
connected to the modem and PC
sockets?
Connect the cable as shown in Figure
4
Verify reception and transmission
Is the communication program
properly configured?
Ensure the following settings for the
modem:
Data bits = 8
Parity = none
Stop bits = 1
Baud = 9600 bps
(nothing)
Is there another program
interfering with the
communication program?
Close the application
e.g. mouse or printer driver
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