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Error Codes
Warranty
This Warranty cannot be transferred – it is extended only to the
original Purchaser or First User of the Product. By accepting and
keeping this Product you agree to all of the warranty terms and
limitations of liability described below.
IMPORTANT WARNING – READ CAREFULLY THE WATER SOFT
WATER TREATMENT EQUIPMENT INSTALLATION, OPERATING
AND MAINTENANCE INSTRUCTIONS MANUAL
to avoid serious personal injury and property HAZARDS and to
ensure safe use and proper care of this product.
MODEL NUMBERS COVERED
Water Softeners, Media Filters, UpFlow Filters, Provectrs, UV, RO,
Filters, Chemical Feed
WHAT IS COVERED BY THIS WARRANTY
WATERSOFT LLC (“WATER SOFT”) warrants that at the time of
manufacture, the water treatment equipment shall be free from
defects in material and workmanship as follows:
Thermoplastic Mineral Tanks ...............................................10 yrs.
Softener/Filter Control Valves ................................................7 yrs.
Brine Tank Assemblies...........................................................5 yrs.
Reverse Osmosis System ......................................................5 yrs.
Other Accessories & Parts......................................................1 yr
* This warranty does not include media and/or cartridge filter
elements.
ADDITIONAL TERMS & CONDITIONS
What WATERSOFT Will Do If You Have a Covered Warranty
Claim
WATERSOFT will at its option either make repairs to correct any
defect in material or workmanship or supply and ship either new or
used replacement parts or products. WATERSOFT will not accept
any claims for labor or other costs.
Additional Exclusions and Limitations
This Warranty is non-transferable and does not cover any failure
or problem unless it was caused solely by a defect in material or
workmanship. In addition, this Warranty shall not apply:
• If the water treatment equipment is not correctly installed,
operated, repaired and maintained as described in the
INSTALLATION, OPERATING & MAINTENANCE INSTRUCTION
Manual provided with the Product;
• If the tank is not the size indicated for the supply line size of the
installation, as described in the Manual.
• If the unit has not always been operated within the factory
calibrated temperature limits, and at a water pressure not
exceeding 150 psi.
• To any failure or malfunction resulting from abuse (including
freezing), improper or negligent: handling, shipping (by anyone
other than WATER SOFT), storage, use, operation, accident; or
alteration, lightning, flooding or other environmental conditions;
• To any failure or malfunction resulting from failure to keep the unit
full of potable water, free to circulate at all times; and with the
tank free of damaging water sediment or scale deposits;
• This Warranty does not cover labor costs, shipping charges,
service charges, delivery expenses, property damage,
administrative fees or any costs incurred by the purchaser in
removing or reinstalling the water treatment equipment.
• The Warranty does not cover any claims submitted to
WATERSOFT more than 30 days after expiration of the applicable
warranty time period described in this Warranty, and does not
apply unless prompt notice of any claim is given to an authorized
WATERSOFT distributor or to WATERSOFT and WATERSOFT
or a designated contractor is provided access to the installation
and to the water treatment equipment.
THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER
EXPRESS
WARRANTIES. NO WATERSOFT REPRESENTATIVE OR ANY
OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY
OTHER THAN THOSE EXPRESSLY CONTAINED IN THIS
WARRANTY AGREEMENT.
ADDITIONAL WARRANTY LIMITATIONS
ANY IMPLIED WARRANTIES THE PURCHASER MAY HAVE,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT
EXTEND BEYOND THE APPLICABLE TIME PERIODS SPECIFIED
ABOVE. Some states do not allow limitations on how long an
implied Warranty lasts, so the above limitation may not apply to you.
LIMITATIONS OF REMEDIES
THE REMEDIES CONTAINED IN THIS WARRANTY ARE
THE PURCHASER’S EXCLUSIVE REMEDIES. IN NO
CIRCUMSTANCES WILL WATERSOFT OR THE SELLER OF THE
PRODUCT BE LIABLE FOR MORE THAN, AND PURCHASER-
USER’S REMEDIES SHALL NOT EXCEED, THE PRICE PAID FOR
THE PRODUCT. IN NO CASE SHALL WATERSOFT OR SELLER
BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONTINGENT OR
CONSEQUENTIAL DAMAGES. Special, incidental, contingent and
consequential damages for which WATERSOFT is not liable include,
but are not limited to, inconvenience, loss or damage to property,
consequential mold damage, loss of profits, loss of savings or
revenue, loss of use of the products or any associated equipment,
facilities, buildings or services, downtime, and the claims of third
parties including customers. Some states do not allow the exclusion
or the limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
WHAT TO DO IF YOU HAVE A PROBLEM COVERED BY THIS
WARRANTY
Any Warranty coverage must be authorized by WATERSOFT.
Contact the person from whom you purchased the Product, who
must receive authorization from an WATERSOFT distributor or
WATERSOFT. If you do not receive a prompt response, call
WATERSOFT directly at 800-462-3790. Notice of a Warranty claim
relating to replacement parts or products should be submitted by the
authorized distributor to WATER SOFT at the following address:
WaterSoft, 710 Orange Street, Ashland, OH 44805
If your Product is new and not used and you wish to return it,
contact your WATERSOFT distributor.
