WATERS NETWORK SYSTEMS
™ ProSwitch
®
-
2600M User’s Manual
Page
34
11.2
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an
RMA number, call Waters Network Systems Customer Service at 800.328.2275 during business hours from
8:00 am to 5:00 pm (CT) email
. When calling, please have the following information
readily available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Packing List Number (or Sales Order Number)
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will repair products that
are
under warranty at no charge, and will return the warranty-repaired units to the sender with shipping charges
prepaid (see Warranty Information, Appendix A, for complete details). However, if Waters cannot duplicate
the problem or condition causing the return, the unit will be returned as:
No Problem Found
.
Waters Network Systems reserves the right to charge for the testing of non-defective units under warranty.
Testing and repair of product that is not under warranty will result in a customer (user) charge.
11.3
Shipping and Packaging Information
Should you need to ship the unit back to Waters Network Systems, please follow these instructions: Package
the unit carefully. It is recommended that you use the original container if available. Units should be wrapped in
a "bubble-wrap" plastic sheet or bag for shipping protection. (You may retain all connectors and this Installation
Guide.) CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material. This material may cause
electro-static shock damage to the unit.
Clearly mark the Return Material Authorization (RMA) number on the outside of the shipping container. Waters
Network Systems is not responsible for your return shipping charges.
Ship the package to:
Waters
Network
Systems
Attention: Customer Service
RMA Number:
945
37
th
Avenue, NW
Rochester, MN 55901
