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Assisted Support
User Guide
19
to assist you in maintaining your enterprise security sys-
tem involving our Firebox, SOHO 6, ServerLock, AppLock,
and VPN products.
Hours
WatchGuard LiveSecurity Technical Support
business hours are 4:00 AM to 7:00 PM Pacific Time
(GMT - 7), Monday through Friday.
The SOHO Program business hours are 24 hours a
day, 7 days a week
Phone Contact
877.232.3531 in U.S. and Canada
+1.360.482.1083 all other countries
Web Contact
http://www.watchguard.com/support
Response Time
Four (4) business hours maximum target
Type of Service
Technical assistance for specific issues concerning
the installation and ongoing maintenance of
Firebox, SOHO, and ServerLock enterprise systems
Single Incident Priority Response Upgrade (SIPRU) and
Single Incident After-hours Upgrade (SIAU) are available.
For more information, please refer to the WatchGuard Web
site at:
http://support.watchguard.com/lssupport.asp
LiveSecurity
®
Gold Program
This premium program is designed to meet the aggressive
support needs of companies that are heavily dependent
upon the Internet for Web-based commerce or VPN tun-
nels.
WatchGuard Gold LiveSecurity Technical Support offers
support coverage 24 hours a day, seven days a week. Our
Priority Support Team staffs our support center continu-
ously from 7 PM Sunday to 7 PM Friday Pacific Time (GMT
Summary of Contents for Firebox X10E
Page 1: ...WatchGuard Firebox System User Guide WatchGuard Firebox System ...
Page 12: ...xii WatchGuard Firebox System ...
Page 44: ...Chapter 2 Service and Support 22 WatchGuard Firebox System ...
Page 61: ...Cabling the Firebox User Guide 39 ...
Page 68: ...Chapter 3 Getting Started 46 WatchGuard Firebox System ...
Page 78: ...Chapter 4 Firebox Basics 56 WatchGuard Firebox System ...
Page 156: ...Chapter 8 Configuring Filtered Services 134 WatchGuard Firebox System ...
Page 182: ...Chapter 9 Configuring Proxied Services 160 WatchGuard Firebox System ...
Page 220: ...Chapter 11 Intrusion Detection and Prevention 198 WatchGuard Firebox System ...
Page 242: ...Chapter 12 Setting Up Logging and Notification 220 WatchGuard Firebox System ...
Page 256: ...Chapter 13 Reviewing and Working with Log Files 234 WatchGuard Firebox System ...
Page 274: ...Chapter 14 Generating Reports of Network Activity 252 WatchGuard Firebox System ...