Watchguard 4RE, User Manual

Page: 106 / 118

Errors and Recommendations
Errors
Error messages that appear on the screen, have a number and a message. This table presents
the error number, the message, and a resolution or workaround.
Caution: If you are getting errors, you may need to update your 4RE DVR
firmware. Contact Customer Service.
Tip: In some cases, a corrupt USB thumb drive can cause issues that look like
other issues. If the system is rebooting consistently and has a USB thumb drive,
remove the USB thumb drive safely and run without it. If that resolves the issue,
the USB thumb drive is probably corrupt. Replace the thumb drive.
Error
code
Message Resolution/Workaround
1, 2, 3
EEPROM Failure Configuration
information may be lost. Try these workarounds in the order listed:
1. Restore the default configuration (page 59)
2. Run a State Capture (page 59) ; notify Customer Service
of the problem and upload the capture file to
WatchGuard.
10
The system is experiencing
an issue with the
Accelerometer. This only
affects crash detection and
does not affect video
recording. Contact Customer
Service. Typically, this means the balance of your crash detector is off.
Call Customer Service.
15, 16 Error_USB_Err
An issue has been detected
with the USB thumb drive.
Please remove and check for
errors. The USB thumb drive
may need to be reformatted
See Diagnose and
troubleshoot issues on page
59
Typically, this means the USB thumb drive was not removed
safely. Try these workarounds in the order listed:
1. Ensure that the USB cable inside the door is connected
properly; if not, reconnect it.
2. Reformat the USB thumb drive.
3. Replace the USB thumb drive with another USB thumb
drive.
4. Contact Customer Service.
25, 26
Startup diagnostics have
detected an issue. Please
contact Customer Service for
assistance Run a State Capture (page 59) ; notify Customer Service of the
problem and upload the capture file to WatchGuard
50 Internal Database Error
Run a State Capture (page 59) ; notify Customer Service of the
problem and upload the capture file to WatchGuard
106 4RE In-Car Video User Guide 4.0.6
WGD00089 Revision D