11
Warranty conditions
GENERAL
The company W. Kirchhoff GmbH, Hullerweg 1, 49134 Wallenhorst (hereinafter referred
to as “Kirchhoff”) voluntarily provides a warranty to consumers for faucets in accordance
with the following terms and conditions in addition to the statutory warranty to which
the consumer is entitled with regard to his seller. This warranty shall not restrict the con-
sumer’s statutory warranty rights and can be claimed by the consumer free of charge.
The warranty declaration of Kirchhoff is not a waiver, restriction or other modification of
the contractual or statutory rights of the consumer in respect of defects.
The “consumer” in this context means any natural person who is the owner of the prod-
uct and who does not resell or install it for the purpose of resale or in the course of his
or her legal or independent professional activity.
SCOPE OF WARRANTY
Kirchhoff guarantees its customers, insofar
as they are consumers, perfect material
quality and material processing in accord-
ance with the respective purpose, as well
as professional assembly, tightness and
perfect functioning of the product.
The warranty applies to initial purchases
within the European Economic Area. The
initial purchaser is the consumer who first
acquires the product for use.
A prerequisite for the intervention of this
warranty declaration is first of all profes-
sional installation and maintenance in ac-
cordance with the operating and assembly
instructions as well as the recognised rules
of technology, and compliance with the
operating and care specifications of the
product during further use.
Excluded from the warranty:
• Cartridges, valves
• Damage due to improper assembly,
commissioning and handling
• Damage due to use of incompatible
spare parts
• Damage due to external influences such
as fire, water, abnormal environmental
conditions
• mechanical damage due to accident, fall
or impact
• negligent or wilful destruction
• normal wear and tear or damage due to
lack of maintenance
• Damage as a result of repairs carried out
by unqualified persons
• Damage due to failure to observe the
care instructions, e.g. improper treat-
ment, insufficient care or use of unsuita-
ble cleaning agents
• chemical or mechanical influences dur-
ing transport, storage, connection, repair
and use of the faucet
WARRANTY
The warranty service for the professional
rectification of the defect relates, at our
discretion, to the repair free of charge, the
delivery of spare parts free of charge or an
equivalent faucet in return for the return of
the defective part or the defective faucet.
If the type in question is no longer manu-
factured, we reserve the right, at our own
discretion, to supply a replacement faucet
from our range that is as close as possible
to the returned type. Replaced faucets or
parts thereof shall become our property.
Reimbursement of expenses for removal
and installation, inspection, claims for
loss of profit and damages are excluded
from the warranty, as are further claims
for damage and loss of any kind caused by
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