Problem solving guide
133
Printer/interface
Problem
Cause and remedy
Serial printer fault: no paper
The printer has run out of paper.
Replenish the paper.
Serial printer fault: offline
The washer-disinfector cannot connect to the printer.
Switch the printer on.
Check the connection between the washer-disinfector
and the printer.
If in doubt, have the configuration of the interface
checked by a suitably qualified person.
If the printer has been replaced, the printer type must be
adjusted in the interface configuration.
Serial printer fault: general
fault
The printer is not ready for operation.
Check the printer for fault messages.
Change the printer cartridge if necessary.
Network down
The communication module has identified a network inter-
ruption or cannot establish a connection.
Consult your network administrator.
If the problem cannot be resolved:
Contact the W&H Customer Service Department.
