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AWI Recovery Mode

Recovery mode is a special mode of the Tera2 PCoIP Zero Client

fi

rmware that takes effect when

the client experiences a problem that renders it unable to operate. Recovery mode automatically
becomes active under the following conditions:

• A

fi

rmware update fails.

• The client has an invalid con

fi

guration.

• The client has been unable to complete its boot sequence after a number of attempts.

This mode lets you correct the con

fi

guration, or upload a replacement

fi

rmware or certi

fi

cate

fi

le.

When the client is in recovery mode, the following AWI login screen displays when you enter the
client’s IP address in your browser’s address bar:

AWI recovery mode

AWI Recovery Mode

© 2020 Teradici

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Summary of Contents for Cintiq Pro 32

Page 1: ...Software standard or Graphics agent Keyboard Fixes Fixed issue where the calculator button was not working on some keyboards Fixed issue where function key could not be toggled on some keyboards USB H...

Page 2: ...Zero Clients It provides configuration steps for connecting to a variety of hosts and contains links to related documentation that may be required to successfully complete a PCoIP solution It assumes...

Page 3: ...Clients in a PCoIP environment Understanding Terms and Conventions in Teradici guides For information on the industry specific terms abbreviations text conventions and graphic symbols used in this gu...

Page 4: ...t to You ll also learn about the configuration tools the pre session display and the Teradici PCoIP Management Console and learn about support for common features under typical deployment scenarios Se...

Page 5: ...era2 PCoIP Zero Clients so that you can use additional monitors on your desk see Tera2 PCoIP Multi Monitor Deployment Guide For information about administering PCoIP hosts see one of the following Adm...

Page 6: ...Release Notes Release Notes for PCoIP Zero Client firmware releases can be found at the Teradici support site on the release notes page Release Notes 2020 Teradici 6...

Page 7: ...PCoIP Zero Client It also describes the devices and PCoIP hosts that can connect to it introduces the tools you use to manage your Tera2 PCoIP Zero Client and summarizes support for common features un...

Page 8: ...tomize your client with various features Tera2 PCoIP Zero Clients come in many forms such as small stand alone devices PCoIP integrated displays and touch screen monitors They support multiple wide sc...

Page 9: ...the browser s address bar For more information see About the PCoIP Administrative Web Interface PCoIP Zero Client Administrative Management Software A management tool for configuring and managing mul...

Page 10: ...ption to this is when the client is configured for a managed startup or auto reconnect OSD main window An Options menu at the top left enables users to access various sub menus to configure the client...

Page 11: ...lid configuration The client has been unable to complete its boot sequence after a number of attempts This mode lets you correct the configuration or upload a replacement firmware or certificate file...

Page 12: ...ting the configuration and permissions settings stored on the device Diagnostics Displays the client s event log messages Information Displays hardware and firmware version information about the clien...

Page 13: ...ction is detected this overlay appears with the message Half duplex network connection Network connection lost overlay Loss of network connectivity is indicated using an overlay with the message Netwo...

Page 14: ...not be handled by the USB ports this overlay appears with the message USB over current notice This overlay remains until USB devices are removed to meet the current handling of the USB ports USB devic...

Page 15: ...ured with any of 4 timing options See PCoIP Management Console profile documentation for profile management information This setting can be found in the Management Console profile under the POWER sect...

Page 16: ...correspond to the video port used on the client this overlay appears with the message Source signal on other port This helps you debug a situation where the video source is connected to the wrong por...

Page 17: ...ks to pages that let users define mouse keyboard image display topology touch screen tablet and region settings and also the certificate checking mode Password The page under this menu lets you update...

Page 18: ...in this documentation contains full details about each page For information about how to configure or manage a device using these OSD pages see the appropriate section in the GUI Reference OSD Menus...

Page 19: ...CA certificate To avoid warning messages when you log into the AWI it is recommended that you install this certificate in your browser The certificate file cacert pem is always included in a firmware...

Page 20: ...Address The Dynamic Host Configuration Protocol DHCP server dynamically assigns the IP address You can get it from the DHCP server 2 From the Log In page enter the administrative password AWI Log In...

Page 21: ...status If a warning message appears when you try to log in then a session is already in progress on that device Only one user can log into a device at one time When a new session logs in the current...

Page 22: ...lify initial setup and reduce the time for new users to establish a session between a Tera2 PCoIP Zero Client and PCoIP Remote Workstation Card Complex environments require further configuration More...

Page 23: ...ome page displays a statistics summary for the Tera2 PCoIP Zero Client You can display the Home page at any time by clicking the Home link at the top left section of the menu bar AWI Home page AWI Hom...

Page 24: ...CoIP Device Name parameter on the Label page Connection State The current or last state of the PCoIP session Possible connection states are Asleep Canceling Connected Connection Pending Disconnected W...

Page 25: ...hin the client or within the host This is based on how the Use Client Image Settings field is configured on the Image page for the host device Initial Image Quality The minimum and maximum quality set...

Page 26: ...age Quality Shows the current lossless state of the attached display Lossy Perceptually lossless Lossless Clicking Reset Statistics also resets statistics on Home page When you click the Reset Statist...

Page 27: ...ions A firmware update fails The client has an invalid configuration The client has been unable to complete its boot sequence after a number of attempts This mode lets you correct the configuration or...

Page 28: ...y Mode Options After logging in the AWI displays the recovery mode Home page The menus at the top show the available options for configuring and displaying information AWI Recovery Mode Options 2020 T...

Page 29: ...problem by changing the network configuration including IPv6 settings clearing the management state updating the client s administrative password and resetting the configuration and permissions setti...

Page 30: ...the client Upload Lets you upload firmware and certificates for a client You can also use the Management Console to upload firmware and certificates to a group of Tera2 PCoIP Zero Clients For details...

Page 31: ...this menu let you set up the permissions for the USB on the client and host Diagnostics The pages under this menu help you troubleshoot the device Info The pages listed this menu let you view firmwar...

Page 32: ...section The GUI Reference in this documentation contains full details about each page For information about how to configure or manage a device using these AWI pages see the appropriate section in the...

Page 33: ...the following PCoIP host endpoints PCoIP Remote Workstation Cards Teradici Cloud Access Software Amazon WorkSpaces Desktops VMware Horizon Desktops Device Support The Tera2 PCoIP Zero Client supports...

Page 34: ...drivers for many of these devices need to be installed in the host operating system OS Supported Displays and Resolutions Tera2 PCoIP Zero Clients support from one to four displays at the following re...

Page 35: ...ing 15 FPS simultaneously or 1 running 15 FPS for a full screen and the other static A video that takes up half of the screen can run at 30 FPS single monitor running at 30 FPS will be supported in a...

Page 36: ...cle 1025 2 Tera2 PCoIP Zero Clients support 3840x2160 4K UHD resolution at 15 FPS on attached displays using Display Port interfaces when the changing content is full screen A video that takes up half...

Page 37: ...o client and the other end to a switch router The switch or router should be on the same network as the Remote Workstation Card or virtual desktop server For more advanced network environments visit t...

Page 38: ...can provide you the time to save important work before the reboot happens This setting can be found in the AWI Reset Parameters page and in the Management Console profile Power section This feature ha...

Page 39: ...to a switch router The switch or router should be on the same network as the Remote Workstation Card or virtual desktop server if there is not a PCoIP Management Console that is managing the pcoip en...

Page 40: ...ected as shown when configuring monitors for 2560 x 1600 resolutions For more information see knowledge base article 1025 Single Display at 2560 x 1600 Resolution Dual Displays at 2560 x 1600 Resoluti...

Page 41: ...this initial setup from the AWI Initial Setup page shown next AWI Initial Setup page The following parameters display on the AWI Initial Setup page Audio Parameters Category Parameter Description Aud...

Page 42: ...iguration Category Parameter Description Subnet Mask Device s subnet mask Gateway Device s gateway IP address Primary DNS Server Device s primary DNS IP address Secondary DNS Server Device s secondary...

Page 43: ...Remote Workstation Cards Setting the Certificate Checking Mode Configure how the Tera2 PCoIP Zero Client behaves if it can t verify a secure connection to the server See Setting Certificate Checking M...

Page 44: ...ttings for multiple devices from the PCoIP Management Console as well as access additional AWI and OSD security settings including password settings and the option to hide OSD menus For more informati...

Page 45: ...ficate Checking Mode is set to Warn before connecting to untrusted servers See Setting Certificate Checking Mode The Security Level is set to Low See About Tera2 PCoIP Zero Client Security Levels The...

Page 46: ...n t verify a secure connection to the host or connection broker its behavior is determined by the Certificate Checking Mode option You configure this option from the OSD Certificate page shown next OS...

Page 47: ...not verify server identity certificates Configures the client to enable all connections 3 Click OK Trusting Servers Server trust is established by certificates Certificates are uploaded to the Tera2 P...

Page 48: ...d both your custom peer to peer certificate and your root certificate to your PCoIP Zero Client certificate store See Uploading Certificates Changing Session Connection Type If you need to change your...

Page 49: ...t the TLS Security Mode option Suite B TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption 6 Select the correct Peer to Peer Certificate If it is not displayed you have not yet uploaded i...

Page 50: ...Peering Zero Clients to Remote Workstation Cards 2020 Teradici 50...

Page 51: ...s see Connecting to PCoIP Remote Workstation Cards Teradici Cloud Access Software see Connecting to Teradici Cloud Access Software Amazon WorkSpaces desktops see Connecting to Amazon WorkSpaces Deskto...

Page 52: ...azon WorkSpaces session connection type allows the client to connect directly to your Amazon WorkSpaces desktop through multi factor authentication when connecting with PCoIP Zero Clients on firmware...

Page 53: ...tion Protocol SLP to discover a host You can also configure clients to automatically reconnect to a host when a session is lost Direct Session Connections PCoIP Connection Manager A PCoIP Connection M...

Page 54: ...on Manager Auto Logon VMWare RDS hosted application connections support different session types VMWare Horizon RDS hosted application connections are supported on the View Connection Server View Conne...

Page 55: ...es the need to deploy and manage the PCoIP Connection Manager for Amazon WorkSpaces in order to connect PCoIP Zero Clients to Amazon WorkSpaces Security Consideration The connection manager determines...

Page 56: ...SD Amazon WorkSpaces Parameters Parameter Description Registration Code Enter the code provided by Amazon when your Workspace was created Connection Name The name you gave your connection displayed in...

Page 57: ...have to manually reconfigure the session type each time they switch brokers Once a successful connection has been made the server URI will automatically appear in the Server drop down list on the user...

Page 58: ...a successful connection has been made to this server it will appear in the Server drop down list on the OSD Connect page if the Tera2 PCoIP Zero Client is configured to cache servers Type the URL in...

Page 59: ...ction type from the Options Configuration Session page to configure a client to connect directly to a host Click the Advanced button to configure advanced settings for this option OSD Session Connecti...

Page 60: ...parameters can be found on the OSD Direct to Host page OSD Direct to Host Parameters Parameters Description DNS Name or IP Address Enter the IP address or DNS name for the host OSD Direct to Host Ses...

Page 61: ...y fields The hardware on the host PC must be able to support waking from low power state off hibernate sleep when it receives a wake on LAN packet You can disable the Wake On LAN feature from the AWI...

Page 62: ...ay When enabled the Preparing Desktop overlay appears on the display s when users log in This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear...

Page 63: ...configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for assistance You have been disconn...

Page 64: ...onfigure a client to connect directly to a host and to use Service Location Protocol SLP to discover the host automatically Disabling SLP Host Discovery Teradici recommends disabling SLP discovery to...

Page 65: ...OSD session connection type Direct to Host SLP Host Discovery OSD Direct to Host SLP Host Discovery Session Settings 2020 Teradici 65...

Page 66: ...Peer Loss Overlay When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this...

Page 67: ...ave been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for as...

Page 68: ...he Options Configuration Session page to configure the client to use a PCoIP Connection Manager as the PCoIP session broker Click the Advanced button to configure advanced settings for this option OSD...

Page 69: ...meters Parameter Description Server URI Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager The URL must be in the form https hostname or https ip address Desktop Name to Select...

Page 70: ...ange to take effect Remember Username When enabled the user name text box automatically populates with the last username entered Auto Launch If Only One Desktop When enabled users are automatically co...

Page 71: ...ou have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator fo...

Page 72: ...company com This field accepts any UTF 8 character You only need to specify this parameter if the PCoIP Connection Manager requests it The organization ID is used for certain types of PCoIP Broker Pro...

Page 73: ...broker Click the Advanced button to configure advanced settings for this option Take precautions to secure PCoIP Zero Clients Passwords are stored locally in retrievable form when PCoIP Zero Clients a...

Page 74: ...OSD Session Connection Type PCoIP Connection Manager Auto Logon OSD PCoIP Connection Manager Auto Logon Session Settings 2020 Teradici 74...

Page 75: ...oIP Connection Manager The URL must be in the form https hostname or https ip address User name Enter the user name for the client maximum number of characters is 128 This user name will be sent to th...

Page 76: ...ays perform a single attempt to contact the connection server when this option is selected After enabling Auto Connect the client must be power cycled for the change to take effect Auto Launch If Only...

Page 77: ...ve been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for ass...

Page 78: ...settings for this option Connecting a View Connection Server to a workstation You can also use a View Connection Server to connect to a workstation with a PCoIP Remote Workstation Card installed For t...

Page 79: ...OSD Session connection type View Connection Server OSD View Connection Server Session Settings 2020 Teradici 79...

Page 80: ...NS name or IP address of the VMware Horizon DaaS Desktop Portal Pool Name to Select Enter the pool name When the list includes a pool with this name the client will immediately start a session with th...

Page 81: ...application after user credentials are entered This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops Use OSD Logo fo...

Page 82: ...plications will be presented Applications open in full screen mode but can be re sized once users are in session Enable IPv6 Address Resolution This setting supports VMware Horizon View 6 1 implementa...

Page 83: ...You have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator f...

Page 84: ...sktop Click the Advanced button to configure advanced settings for this option Take precautions to secure PCoIP Zero Clients Passwords are stored locally in retrievable form when PCoIP Zero Clients ar...

Page 85: ...OSD Session connection type View Connection Server Auto Logon OSD View Connection Server Auto Logon Session Settings 2020 Teradici 85...

Page 86: ...Mware Horizon DaaS Desktop Portal User name Enter the user name for the client maximum number of characters is 128 This user name will be sent to the specified connection server Password Enter the pas...

Page 87: ...increases with each successive failure The wait interval is not configurable Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to...

Page 88: ...ions will be presented Applications open in full screen mode but can be re sized once users are in session Enable IPv6 Address Resolution This setting supports VMware Horizon View 6 1 implementations...

Page 89: ...ave been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for as...

Page 90: ...vanced button to configure advanced settings for this option Take precautions to secure PCoIP Zero Clients Passwords are stored locally in retrievable form when PCoIP Zero Clients are configured with...

Page 91: ...OSD Session connection type View Connection Server Kiosk OSD View Connection Server Kiosk Session Settings 2020 Teradici 91...

Page 92: ...e naming you use for the devices on the View Connection Server Zero Client MAC Select this option to automatically populate the Username field with the MAC address of the Tera2 PCoIP Zero Client Custo...

Page 93: ...n enabled the Preparing Desktop overlay appears on the display s when users log in This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear Enabl...

Page 94: ...have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for...

Page 95: ...page to configure a client to authenticate through the Imprivata OneSign system in addition to a View Connection Server when connecting to a VMware desktop Click the Advanced button to configure advan...

Page 96: ...strap URL used to find an initial OneSign server in a OneSign authentication deployment OneSign Pool Name Mode Select whether the Pool Name to Select property is used in OneSign mode Ignore the Pool N...

Page 97: ...e of PCoIP sessions Enable Peer Loss Overlay When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling dela...

Page 98: ...been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for assist...

Page 99: ...Clients on firmware 6 0 or newer This connection type removes the need to deploy and manage the PCoIP Connection Manager for Amazon WorkSpaces in order to connect PCoIP Zero Clients to Amazon WorkSpa...

Page 100: ...ssion tab when the Amazon WorkSpaces connection type is selected with the advanced tab showing AWI Amazon WorkSpaces Parameter Description AWS Registration Code Enter the registration code from the in...

Page 101: ...ll connections This option is not secure Certificate Check Mode Lockout When enabled prevents users from changing the Certificate Check Mode settings from the OSD Auto Connect This field determines th...

Page 102: ...applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops Enable Peer Loss Overlay When enabled the Network Connection Lost overlay appear...

Page 103: ...can show the utility bar by pointing the mouse at the top of the screen directly under the utility bar Users can slide the utility bar to the right and left at the top of the screen Enabled and Pinne...

Page 104: ...nown cause You have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT admi...

Page 105: ...raffic accordingly Enable Congestion Notification When enabled transport congestion notification is enabled to enable PCoIP endpoints to react accordingly if an intermediate network node sets the cong...

Page 106: ...ically appear in the Server drop down list on the user s OSD Connect screen along with any other desktops the user has successfully connected to AWI Session connection type Auto Detect The following p...

Page 107: ...nnect directly to a Remote Workstation Card AWI Session connection type Direct to Host The following parameters can be found on the AWI Direct to Host page AWI Direct to Host Parameters Parameters Des...

Page 108: ...ed in the Host Wake MAC Address and Host Wake IP Address fields The hardware host must be able to support waking from low power state off hibernate sleep when it receives a wake on LAN packet You can...

Page 109: ...onnected that is not bridged Disabled Disables the PCoIP Utility Bar By default the utility bar is disabled Enabled Enables and auto hides the PCoIP Utility Bar Users can show the utility bar by point...

Page 110: ...use You have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrat...

Page 111: ...accordingly Enable Congestion Notification When enabled transport congestion notification is enabled to enable PCoIP endpoints to react accordingly if an intermediate network node sets the congestion...

Page 112: ...o discover the host automatically AWI Session connection type Direct to Host SLP Host Discovery The following parameters can be found on the AWI Direct to Host SLP Host Discovery page AWI Direct to Ho...

Page 113: ...t to Host session connection types Local Cursor and Keyboard must be enabled in order for the Tera2 PCoIP Zero Client to process mouse events for the utility bar For all connection types the mouse mus...

Page 114: ...ve been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for ass...

Page 115: ...ly Enable Congestion Notification When enabled transport congestion notification is enabled to enable PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notificat...

Page 116: ...sion page to configure the client to use a PCoIP Connection Manager as the PCoIP session broker AWI Session connection type PCoIP Connection Manager The following parameters can be found on the AWI PC...

Page 117: ...the client to enable all connections This option is not secure Certificate Check Mode Lockout When enabled prevents users from changing the Certificate Check Mode settings from the OSD Auto Connect T...

Page 118: ...atically connected to a provisioned desktop after user credentials are entered This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple v...

Page 119: ...ed that is not bridged Disabled Disables the PCoIP Utility Bar By default the utility bar is disabled Enabled Enables and auto hides the PCoIP Utility Bar Users can show the utility bar by pointing th...

Page 120: ...ou have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator fo...

Page 121: ...ed the device populates the Differentiated Services Code Point DSCP field in the IP header enabling intermediate network nodes to prioritize PCoIP traffic accordingly Enable Congestion Notification Wh...

Page 122: ...n server If your network is set up to use a non standard port for secure connections enter the port number Username To password protect the self help desktop enter a username in this field Password To...

Page 123: ...ger is used as the PCoIP session broker Take precautions to secure PCoIP Zero Clients Passwords are stored locally in retrievable form when PCoIP Zero Clients are configured with this session connecti...

Page 124: ...gon Parameters Parameter Description Server URI Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager The URL must be in the form https hostname Logon Username Enter the user name...

Page 125: ...y default Do not verify server identity certificates Configure the client to enable all connections This option is not secure Certificate Check Mode Lockout When enabled prevents users from changing t...

Page 126: ...ntitled to multiple virtual desktops Use OSD Logo for Login Banner When enabled the OSD logo banner appears at the top of login screens in place of the default banner Enable Peer Loss Overlay When ena...

Page 127: ...e mouse at the top of the screen directly under the utility bar Users can slide the utility bar to the right and left at the top of the screen Enabled and Pinned Enables and pins the PCoIP Utility Bar...

Page 128: ...e been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for assi...

Page 129: ...y Enable Congestion Notification When enabled transport congestion notification is enabled to enable PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notificati...

Page 130: ...on Server to a workstation You can also use a View Connection Server to connect to a workstation with a PCoIP Remote Workstation Card installed For this option VMware View Agent must be installed on t...

Page 131: ...nnection type View Connection Server The following parameters can be found on the AWI View Connection Server page AWI View Connection Server Parameters AWI View Connection Server Session Settings 2020...

Page 132: ...server identity certificates Configure the client to enable all connections This option is not secure Certificate Check Mode Lockout When enabled prevents users from changing the Certificate Check Mod...

Page 133: ...o users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops Remember Username When enabled the user name text box automatically populates with the las...

Page 134: ...remote workstation For Direct to Host session connection types Local Cursor and Keyboard must be enabled in order for the Tera2 PCoIP Zero Client to process mouse events for the utility bar For all c...

Page 135: ...You have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator f...

Page 136: ...n enabled the device populates the Differentiated Services Code Point DSCP field in the IP header enabling intermediate network nodes to prioritize PCoIP traffic accordingly Enable Congestion Notifica...

Page 137: ...3 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Username To password protect the self help desktop...

Page 138: ...is used to connect to a VMware desktop Take precautions to secure PCoIP Zero Clients Passwords are stored locally in retrievable form when PCoIP Zero Clients are configured with this session connectio...

Page 139: ...nection Server Auto Logon The following parameters can be found on the AWI View Connection Server Auto Logon page AWI View Connection Server Auto Logon Parameters AWI View Connection Server Auto Logon...

Page 140: ...tion server If your network is set up to use a non standard port for secure connections enter the port number Certificate Check Mode Select the level of verification performed on the certificate prese...

Page 141: ...a valid server URI or whether it appears in a read only list for the user to select Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the...

Page 142: ...y Bar appears at the top of the primary display when a user is in session and moves the cursor directly under the bar The utility bar can be used to disconnect a session or to shut down a remote works...

Page 143: ...sion between the PCoIP client and the PCoIP host Maximum Compatibility TLS 1 1 or higher with RSA keys This option provides maximum compatibility Suite B TLS 1 2 with Suite B compliant 192 bit ellipti...

Page 144: ...ve been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for ass...

Page 145: ...PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header For more information about the PCoIP transp...

Page 146: ...ct to a VMware desktop Take precautions to secure PCoIP Zero Clients Passwords are stored locally in retrievable form when PCoIP Zero Clients are configured with this session connection type For this...

Page 147: ...rs can be found on the AWI Session Connection Server Kiosk page AWI View Connection Server Kiosk Parameters Parameter Description DNS Name or IP Address Enter the View Connection Server s DNS name or...

Page 148: ...ation performed on the certificate presented by the connection server Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed T...

Page 149: ...screen mode but can be re sized once users are in session PCoIP Utility Bar Mode When enabled the PCoIP Utility Bar appears at the top of the primary display when a user is in session and moves the cu...

Page 150: ...session between the PCoIP client and the PCoIP host Maximum Compatibility TLS 1 1 or higher with RSA keys This option provides maximum compatibility Suite B TLS 1 2 with Suite B compliant 192 bit elli...

Page 151: ...have been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for...

Page 152: ...le PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header For more information about the PCoIP tran...

Page 153: ...ta OneSign session connection type from the Configuration Session page to configure the client to authenticate through the Imprivata OneSign system in addition to a View Connection Server when connect...

Page 154: ...Imprivata OneSign The following parameters can be found on the AWI View Connection Server Imprivata OneSign page AWI View Connection Server Imprivata OneSign Parameters AWI View Connection Server Imp...

Page 155: ...n OneSign servers cannot be reached When configured a Direct to View link occurs on the OSD Connect page and user authentication screens When users click the link it cancels the current OneSign connec...

Page 156: ...e interface such as either GSC IS or PIV endpoint then only the GSC IS or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessi...

Page 157: ...isabled Disables the PCoIP Utility Bar By default the utility bar is disabled Enabled Enables and auto hides the PCoIP Utility Bar Users can show the utility bar by pointing the mouse at the top of th...

Page 158: ...this feature is enabled the proximity card reader is locally terminated that is it uses drivers in the client s firmware and proximity cards can only be used for tap in tap out When this feature is di...

Page 159: ...been disconnected due to a configuration error 0x100 Contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Contact your IT administrator for assist...

Page 160: ...IP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header For more information about the PCoIP transport...

Page 161: ...subsequently appear in the Server drop down list after a successful connection is made 2 If you have already connected to a server it will appear in the Server drop down list if your Tera2 PCoIP Zero...

Page 162: ...ndicate the progress If problems are experienced during startup for example if the connection cannot be made or a DHCP lease fails other messages display in this area to indicate the nature of the pro...

Page 163: ...ges are displayed to indicate the progress If problems are experienced during startup for example if the connection cannot be made other messages display in this area to indicate the nature of the pro...

Page 164: ...e shows a closed padlock symbol with a green check mark and the https in the server s URI also displays in green text The following image shows the user authentication screen when the Tera2 PCoIP Zero...

Page 165: ...Warning If the user clicks Continue at this warning the connection will still be secured with HTTPS but an open padlock icon with a red x will display on the login screen along with red https text wi...

Page 166: ...s Certificate page to prevent users from initiating untrusted server sessions by configuring the Tera2 PCoIP Zero Client to refuse a connection to a server that cannot be verified Depending on the con...

Page 167: ...VMware Horizon Certificate Checking Mode page Making an Untrusted HTTPS Connection 2020 Teradici 167...

Page 168: ...nnection Manager page to prevent users from changing this setting Authenticating the User After the user sends the login credentials the server performs authentication If the user name and password ar...

Page 169: ...e format DOMAIN user in the User name field If using a compatible PCoIP Connection Manager see its release details for more information UPN user domain is also supported in the User name field Tera2 P...

Page 170: ...esktop If the user is not configured to connect automatically to a desktop a list of one or more desktops to which the user is entitled displays The user may select the desired one and click Connect S...

Page 171: ...desktop is ready or the user clicks Cancel to cancel the operation If a PCoIP Connection Manager provides the estimated remaining time to connect to a user s desktop the zero client will display the r...

Page 172: ...rd and Tera2 PCoIP Zero Client have compatible firmware versions For information on how to upload firmware see Uploading Firmware You have the correct certificates installed and configured on both dev...

Page 173: ...t to connect directly to a specific PCoIP Remote Workstation Card use the Direct to Host session connection type You will need to provide the DNS name or IP address of the PCoIP Remote Workstation Car...

Page 174: ...CoIP Zero Client or from a specific one only If the latter you need to provide the client s MAC address For details about how to configure the session connection type see the following topics in the G...

Page 175: ...ation Cards to Tera2 PCoIP Zero Clients based on the identity of the user establishing a connection from the Tera2 PCoIP Zero Client Connection brokers are also used to allocate a pool of hosts to a g...

Page 176: ...Remote Workstation Card Agent is installed on the remote workstation 2 From the Options Configuration Session menu on the Tera2 PCoIP Zero Client s OSD select one of the following connection types Vi...

Page 177: ...e Connect button 5 When prompted enter your remote workstation s login credentials Advanced settings For details about advanced settings see View Connection Server or PCoIP Connection Manager Connecti...

Page 178: ...nter deployment Connecting to a physical or virtualized workstation either directly brokering with Teradici s Cloud Access Manager or via a compatible third party broker from one of our technology par...

Page 179: ...on Connection Instructions Before connecting you will need to know the IP address or Fully Qualified Domain Name FQDN of your physical or virtualized workstation if you are connecting directly desksid...

Page 180: ...r 3 Click the Connect button 4 When prompted enter your login credentials After you make a successful connection using Auto Detect the IP address or FQDN of your host is automatically saved in the Ser...

Page 181: ...ing and click OK Your workstation if you are connecting directly The PCoIP Connection Manager if you are connecting through a third party broker 3 Enter the user name password and domain name for the...

Page 182: ...Tera2 PCoIP Zero Client to an Amazon WorkSpaces desktop ensure that the following prerequisites are in place You are using a Tera2 PCoIP Zero Client TERA2321 or TERA2140 processor to connect You have...

Page 183: ...connect using Amazon WorkSpaces session connection type 1 From the Options Configuration Session menu on the Tera2 PCoIP Zero Client s OSD select the OSD Amazon WorkSpaces Session Settings connection...

Page 184: ...brokers To connect using the Auto Detect connection type 1 From the Options Configuration Session menu on the Tera2 PCoIP Zero Client s OSD select the Auto Detect connection type 2 In the Server URI...

Page 185: ...ent s OSD select the PCoIP Connection Manager Auto Logon connection type 2 In the Server URI field enter the IP address of your PCoIP Connection Manager for Amazon WorkSpaces and click OK 3 Enter the...

Page 186: ...Advanced settings For details about advanced settings see OSD PCoIP Connection Manager Auto Logon Session Settings Connecting Using PCoIP Connection Manager Auto Logon 2020 Teradici 186...

Page 187: ...Mware Horizon desktop ensure that the following prerequisites are in place The VMware Horizon View installation which includes the VMware View Manager and VMware View Agent are version 4 0 1 or newer...

Page 188: ...is connection type automatically detects which broker protocol a connection server is using so users in a mixed environment for example one that uses View Connection Servers and PCoIP Connection Manag...

Page 189: ...to Logon connection type 1 From the Options Configuration Session menu on the Tera2 PCoIP Zero Client s OSD select the View Connection Server Auto Logon connection type 2 In the DNS Name or IP Address...

Page 190: ...n Server and Kiosk connection type 1 From the Options Configuration Session menu on the Tera2 PCoIP Zero Client s OSD select the View Connection Server Kiosk connection type 2 In the DNS Name or IP Ad...

Page 191: ...eld enter the DNS of your OneSign authentication server 3 If you are making a VMware Horizon RDS hosted application connection a Click Advanced b Click to enable the Enable RDS Application Access opti...

Page 192: ...this overlay in a number of ways Continue to tap the Connect or Disconnect button to toggle between options until the desired one is highlighted then wait for the four second countdown to complete Us...

Page 193: ...is to power off the workstation the power permissions on the client must be configured to enable a hard power off You can set this parameter from the AWI Power Permissions page Selecting the disconne...

Page 194: ...ro Client configure your Tera2 PCoIP Zero Client and perform diagnostics such as viewing and configuring logging information testing audio and viewing session statistics The topics include Performing...

Page 195: ...ks you may perform on a less regular basis include setting up touch screen displays configuring the OSD to display a custom logo and resetting the Tera2 PCoIP Zero Client to its factory default values...

Page 196: ...connection to it This connection process is called discovery Discovery can be automatic or manual and can be initiated from either side endpoint managers can discover clients and clients can discover...

Page 197: ...Tera2 PCoIP Zero Client and also dictate whether a certificate must be installed in the Tera2 PCoIP Zero Client for discovery to succeed The security level is configured on the Management page of the...

Page 198: ...your client with the URI and certificate fingerprint of the endpoint manager s bootstrap server In manual discovery mode The client must be manually configured with the endpoint manager s bootstrap s...

Page 199: ...talled certificate to trust the endpoint manager Certificates are installed by an endpoint manager If a certificate for the endpoint manager has not previously been installed by an endpoint manager in...

Page 200: ...tificate to trust the endpoint manager Certificates are installed by an endpoint manager If a certificate for the endpoint manager has not previously been installed by an endpoint manager in the clien...

Page 201: ...Management Console s public key certificate Custom peer to peer certificates can also be used to secure PCoIP Zero Clients connecting to Remote Workstation Cards in your deployment See Peering Remote...

Page 202: ...ager Manually from the Client Using Low or Medium Security Mode Discovering the Endpoint Manager Manually from the Client Using High Security Mode The availability of these methods is determined by th...

Page 203: ...ro Client discovers the endpoint manager the automatic discovery results appear on the Management page Medium or high security requires an installed certificate In order to use medium or high security...

Page 204: ...Management page Discovering the Endpoint Manager Manually from the Client Using Low or Medium Security Mode In low or medium security modes you can manually discover the endpoint manager by manually p...

Page 205: ...m the client To configure a PCoIP Zero Client with an endpoint manager using high security mode 1 From the AWI select Configuration Management The AWI Management page displays 2 Set the Security Level...

Page 206: ...er the endpoint manager topology appears on the Management page Endpoint manager URI must use a secured WebSocket prefix URIs are in this format and require a secured WebSocket prefix The PCoIP Manage...

Page 207: ...certificate store is empty and it can only connect using the low security level To deploy a system using medium or high security settings you must stage the device by connecting to an endpoint manage...

Page 208: ...e 2 Click Browse to browse to the folder containing the firmware file The file will have an extension Parameter Description Firmware build filename The filename of the firmware image to be uploaded Yo...

Page 209: ...firmware releases Refer to your Zero Client and Remote Workstation Card firmware release notes for compatibility details As of firmware 5 0 0 Tera2 PCoIP Zero Clients and PCoIP Remote Workstation Card...

Page 210: ...8 112 bytes The available storage field lets you know how much space is left in the certificate store You can simplify the retrieval and installation of digital certificates by enabling devices to obt...

Page 211: ...rk page Both the 802 1x client certificate and the 802 1x server CA root certificate must be less than 10 238 bytes otherwise you will not be able to upload them Some certificate files may contain mul...

Page 212: ...You can upload up to a maximum of 16 root and client certificates Uploaded Certificates This displays any uploaded certificates To delete an uploaded certificate click the Remove button The deletion...

Page 213: ...device generates its own 2048 bit SCEP RSA private key This key is used to construct a PKCS 10 formatted certificate request which is then delivered to the SCEP server SCEP certificate naming conventi...

Page 214: ...SD SCEP page AWI SCEP page The following settings display on the OSD and AWI SCEP pages Obtaining Certificates Automatically Using SCEP 2020 Teradici 214...

Page 215: ...r example in progress successful or failed Parameter Description SCEP Server URL Enter the URL for the SCEP server that is configured to issue certificates for the device Challenge Password Enter the...

Page 216: ...t time it s powered on This address is set by the device s manufacturer You can statically assign an IP address from the Tera2 PCoIP Zero Client s OSD Network page Because all Tera2 PCoIP Zero Clients...

Page 217: ...ress as being IN FLASH rather than IN OFD If you reset the client see Resetting Your Tera2 PCoIP Zero Client the static fallback IP address will revert to the factory default even when it has been set...

Page 218: ...l as add a description and additional information about the device You can use the OSD or AWI to assign the information Assigning a Device Name from the OSD You can configure a device name from the OS...

Page 219: ...s enabled and the system is configured to support registering the hostname with the DNS server It s important to ensure that the PCoIP Device Name is unique for each endpoint in the network and follow...

Page 220: ...is unique for each endpoint in the network and follows these naming conventions The first and last character must be a letter A Z or a z or a digit 0 9 The remaining characters must be letters digits...

Page 221: ...from the AWI 1 From the AWI select Configuration Label 2 From the AWI Label page enter a device name a description and additional information if necessary 3 Click Apply Assigning a Device Name from th...

Page 222: ...anding of your current Zero Client configuration If you do a factory reset then all configurations are removed including access to the AWI The one exception is any custom OSD logo you may have uploade...

Page 223: ...into the Management Console when on premises you should have your endpoint configured for auto discovery For further DHCP and DNS autoconfiguration directions see Configuring Endpoints for Autodiscov...

Page 224: ...OSD Reset page Resetting Your Tera2 PCoIP Zero Client 2020 Teradici 224...

Page 225: ...s stored in flash memory To reset parameters 1 Open the Reset page From the OSD select Options Configuration Reset From the AWI select Configuration Reset Factory Default Values Resetting parameters t...

Page 226: ...page do the following To enable the shortcut select the Enable keyboard shortcut check box When enabled you can use the shortcut to automatically reset device parameters To display the shortcut on the...

Page 227: ...t Page From the OSD Logo Upload page as shown next you can upload an image to display on the OSD Connect page To display a logo on the OSD Connect page 1 From the AWI select Upload OSD Logo 2 From the...

Page 228: ...ker or a View Connection Server as the broker when connecting to a VMware desktop To enable a logo to display on OSD login screens 1 If you haven t already done so upload an image to display on the OS...

Page 229: ...Brokered by a Connection Manager Installing the Touch Screen Display The following procedure shows you how to Install an Elo TouchSystems touch screen display To install an Elo TouchSystems touch scr...

Page 230: ...e settings for an attached Elo TouchSystems touch screen display Touch screen s co ordinates are saved in flash memory Once the touch screen is calibrated the co ordinates are saved in flash memory Yo...

Page 231: ...ters display on the OSD Touch Screen page OSD Touch Screen Parameters Supported touch screens Elo IntelliTouch and Elo AccuTouch are the only Elo TouchSystems touch screens supported Configuring the T...

Page 232: ...ng is not supported Right click delay Slide the pointer to the position between Long and Short to determine how long the users must touch and hold the screen to generate a right click Touch screen cal...

Page 233: ...red by a Connection Manager To make logging into the touch screen device easier you can configure auto logon to bypass the keyboard when using a broker as a connection manager If you choose to set thi...

Page 234: ...ss hardware firmware and processor information and information about attached devices such as monitors and USB devices Obtaining More Information About Your Tera2 PCoIP Zero Client To view additional...

Page 235: ...Client s IP address from the OSD Network page To view the Tera2 PCoIP Zero Client IP address From the OSD choose Options Information Network The OSD Network page displays as shown next showing the dev...

Page 236: ...hown next The following information displays on the AWI Attached Devices page Attached Devices Information Statistic Description Displays This section displays the model status mode resolution serial...

Page 237: ...ized The device is detected in a PCoIP session but the host controller has not initialized the device Failed Authorization The device is detected in a PCoIP session but is not authorized For more info...

Page 238: ...ays on the OSD and AWI Version pages OSD Version page sample data only Processor information is also available on the AWI Home page You can view processor and statistical information about your setup...

Page 239: ...nformation provisioned by the factory to uniquely identify each device MAC Address Host client unique MAC address Unique Identifier Host client unique identifier Serial Number Host client unique seria...

Page 240: ...ID Revision code of the current firmware Firmware Build Date Build date for the current firmware PCoIP Processor Information This information provides details about the PCoIP processor PCoIP Processor...

Page 241: ...environments a management tool such as the PCoIP Management Console is recommended to manage multiple PCoIP endpoints remotely with the OSD configuration options restricted and the AWI administrative...

Page 242: ...s Consider hiding the OSD for extra security Setting Default AWI OSD Management Console Disable Management Console Interface Disabled Disable Administrative Web Interface Enabled FW 6 4 Force password...

Page 243: ...managed by the PCoIP Management Console if deployed For more information on using PCoIP Management Console profiles see the PCoIP Management Console Adminsitrators Guide Configure Administrative Acce...

Page 244: ...Profile Management Access Settings Configure Administrative Access Settings via the PCoIP Management Console 2020 Teradici 244...

Page 245: ...D and AWI are the same thus the same instructions apply to changes done via the AWI when it is available The exception being the OSD does not have Require password protection for User Settings and eit...

Page 246: ...ministrative Web Interface or Disable Management Console Interface option to enable either interface When either option is selected you can t access or manage the Tera2 PCoIP Zero Client using the sel...

Page 247: ...the OSD therefore the following steps are from the AWI When Require password protection for User Settings is selected the Zero Client AWI password is required to change any settings located in OSD Use...

Page 248: ...failed access attempts to the AWI or OSD were detected since the last successful login The message provides the date and time of the failed attempt as shown next Failed login attempt message from AWI...

Page 249: ...dio Enabled Enable Local USB Audio Driver Enabled Enable Dual Audio Ouput Enable Opus Audio Codec Enabled Audio Input Device Type USB Preferred USB Device Vendor ID 0000 Preferred USB Device Product I...

Page 250: ...rs from the OSD and AWI Audio pages shown next OSD Audio page Enabling HD audio You enable HD audio from the AWI Initial Setup page To enable HD audio see Configuring Initial Setup Parameters Configur...

Page 251: ...les If your USB device does not appear as a selectable device check your USB permissions configurations Category Parameter Description Audio Enable Audio AWI only When enabled configures audio support...

Page 252: ...erse network conditions For bi directional audio support for example microphone as well as playback the Teradici Audio Driver must be installed on your VM and selected as the default playback device C...

Page 253: ...s vendor ID VID after you select the preferred audio input device in the Attached USB devices list and apply your changes You can also manually enter the VID of the preferred attached USB device This...

Page 254: ...tached to the Tera2 PCoIP Zero Client will be used for audio playback If more than one is attached the Audio Output options enable you specify the preferred one to use Preferred USB Device Vendor ID T...

Page 255: ...ling the Certificate Check Mode Lockout option prevents users from changing the Certificate Checking Mode option on the OSD You enable this option from the advanced settings for any of the following s...

Page 256: ...to discover devices dynamically without requiring prior knowledge of their locations in the network You can also enable DNS SRV discovery to enable and configure discovery settings for connection brok...

Page 257: ...Management page Clearing the Tera2 PCoIP Zero Client s management state From the Management page you also have the option to remove the current endpoint manager information for the client To clear the...

Page 258: ...rmation from a DHCP server or DNS server Manual When this option is set the user provisions the Endpoint Bootstrap Manager in the Endpoint Bootstrap Manager URI field 3 Click OK Configuring the Discov...

Page 259: ...High Security Environment Bootstrap phase disabled Enter the URI for the internal Endpoint Manager using the following format and click Apply This URL requires a secured WebSocket wss prefix The PCoI...

Page 260: ...m a DHCP server or DNS server Manual When this option is set the user provisions the Endpoint Bootstrap Manager in the Endpoint Bootstrap Manager URI field Discovery Information When Manager Discover...

Page 261: ...Displays the certificate fingerprint digital signature that was used to authenticate the Endpoint Manager Endpoint Bootstrap Manager URI This field displays when the discovery mode is set to Manual E...

Page 262: ...OSD Discovery page Configuring SLP Discovery 2020 Teradici 262...

Page 263: ...Discovery From the AWI select Enable SLP Discovery 3 To save your updates click OK from the OSD or click Apply from the AWI Configuring DNS SRV Discovery for Connection Brokers Enable DNS SRV discove...

Page 264: ...covery page displays 2 Select or clear Enable DNS SRV Discovery When enabled devices automatically advertise themselves to a connection broker and download and use the DNS SRV record from the DNS serv...

Page 265: ...tionality for the PCoIP Management Console however the DNS SRV Discovery Delay option does When DNS SRV records are not installed it is recommended that you set the delay to the maximum value of 9999...

Page 266: ...r its management state before the client can accept a new endpoint manager You clear the management state from the AWI and OSD Management pages shown next Setting Default AWI OSD Management Console Cl...

Page 267: ...OSD Management page Clearing the Management State 2020 Teradici 267...

Page 268: ...ent state 1 From the OSD or AWI select Configuration Management 2 From the OSD or AWI Management page click Clear Management State so that the endpoint will accept a new endpoint manager 3 To save you...

Page 269: ...are Horizon virtual desktop you must have VMware View 4 5 or higher To apply the display topology feature to a PCoIP session between a client and a PCoIP Remote Workstation Card you must have the Remo...

Page 270: ...n be found on the OSD Quad display Topology page OSD Quad display Topology Parameters Parameter Description Enable Configuration Enable to configure a device that supports four displays per PCoIP chip...

Page 271: ...at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of t...

Page 272: ...the primary port Port 2 Select to configure port 2 on the Tera2 PCoIP Zero Client as the primary port Port 3 Select to configure port 3 on the Tera2 PCoIP Zero Client as the primary port Port 4 Select...

Page 273: ...ized devices access the network Setting Default AWI OSD Management Console Enable DHCPv4 Enabled IP Address Subnet Mask Gateway Primary DNS Server Secondary DNS Server Domain Name FQDN Ethernet Mode A...

Page 274: ...nt when a DHCPv4 server is not reached Static Fallback IPv4 Subnet Mask The IPv4 subnet mask applied to the zero client when a DHCPv4 server is not reached Static Fallback IPv4 Gateway The IPv4 gatewa...

Page 275: ...OSD Network page Configuring IPv4 Network Settings 2020 Teradici 275...

Page 276: ...ess subnet mask gateway IP address and DNS servers and also requests a domain name option 15 host name option 12 and client Fully Qualified Domain Name FQDN When disabled you must set these parameters...

Page 277: ...is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address Secondary DNS Server The device s secondary DNS IP address This field is op...

Page 278: ...full duplex An improperly set Ethernet mode may result in the network operating at half duplex which is not supported by the PCoIP protocol The session will be severely degraded and eventually dropped...

Page 279: ...e client certificate you want to use for your 802 1x devices The list of certificates that appears includes the certificates uploaded from the Certificate Upload page that contain a private key The ce...

Page 280: ...gs for your device Setting Default AWI OSD Management Console Enable IPv6 Disabled Link Local Address IPv6 Gateway Enable DHCPv6 Enable DHCPv6 Addresses Primary IPv6 DNS Secondary IPv6 DNS Domain Name...

Page 281: ...OSD IPv6 page Configuring IPv6 Network Settings 2020 Teradici 281...

Page 282: ...splay on the OSD and AWI IPv6 pages IPv6 Parameters Restart your device When you make a change to one of the settings on this page you must reboot your device for the change to take effect Configuring...

Page 283: ...econdary DNS IP address If DHCPv6 is enabled this field is automatically populated by the DHCPv6 server Domain Name The domain name used for example domain local for the client If DHCPv6 is enabled th...

Page 284: ...uration IPv6 From the AWI select Configuration IPv6 2 From the IPv6 page update the IPv6 network settings 3 To save your updates click OK from the OSD or click Apply from the AWI 4 Reboot your device...

Page 285: ...Password with PCoIP Management Console The OSD and AWI password can be managed by the PCoIP Management Console but not via the same parameters as seen in a password change dialog If the zero client a...

Page 286: ...the password if you forget it This process requires external communication with Teradici or the Zero Client vendor OSD Change Password page AWI Password page Configuring OSD and AWI Password 2020 Ter...

Page 287: ...word field for the change to take place Reset OSD Challenge Response This option is not available through the AWI If you forget the password you can click Reset to generate a challenge code You must t...

Page 288: ...for the response code You will have to provide the challenge code to obtain it From the challenge code window seen in step 2 enter the response code and select OK twice Enter your desired password and...

Page 289: ...timeout and power settings for the device Setting Default AWI OSD Management Console OSD Screen Saver Timeout Display Suspend Timeout Auto Power Off Timeout Remote Host Power Control Power On After Po...

Page 290: ...OSD Power page Configuring Power Settings 2020 Teradici 290...

Page 291: ...ut Configure the number of seconds to wait after a period of inactivity that is no keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 9999...

Page 292: ...ontrol Configure the client s remote power setting Select from the following options Power off not permitted Users can t remotely shut down the host PC from the Tera2 PCoIP Zero Client When you select...

Page 293: ...select Configuration Power 2 Update the power settings 3 To save your updates click OK from the OSD or click Apply from the AWI Parameter Description Enable Wake on LAN When enabled configures the cl...

Page 294: ...Zero Client will be discoverable by endpoint managers For Zero Client security recommendations see Securing Your Tera2 PCoIP Zero Client Viewing the Security Level From the OSD Management page shown n...

Page 295: ...ent page view the Security Level setting The setting will be either Low Discoverable by endpoint managers This is the only security mode where certificates are optional Medium Not discoverable by endp...

Page 296: ...ick Ok Configuring the Security Level From the AWI Management page you can configure the Tera2 PCoIP Zero Client s security level The information that displays on the AWI Management page shown next de...

Page 297: ...ly security mode where certificates are optional Medium Not discoverable by endpoint manager and the installed certificate must trust the endpoint bootstrap manager High Not discoverable by endpoint m...

Page 298: ...a2 PCoIP Zero Client uses during a PCoIP session AWI Bandwidth page The following parameters display on the AWI Bandwidth page Bandwidth Parameters Setting Default AWI OSD Management Console Device Ba...

Page 299: ...andwidth Floor Enter the minimum bandwidth when congestion is present and bandwidth is required This enables you to optimize performance for a network with understood congestion or packet loss If the...

Page 300: ...sion bandwidth 1 From the AWI select Configuration Bandwidth 2 From the AWI Bandwidth page update the bandwidth settings 3 Click Apply to apply your updates immediately Configuring Session Bandwidth 2...

Page 301: ...llowing Select or clear the Enable SNMP check box When enabled the device enables the PCoIP SNMP agent to respond to SNMP requests Disabling the SNMP agent prevents it from Setting Default AWI OSD Man...

Page 302: ...requests and from generating traps It also ensures that the PCoIP SNMP MIB cannot be accessed For Community Name enter the SNMP community name used by the device 3 Click Apply Configuring SNMP Setting...

Page 303: ...to configure EHCI USB 2 0 Configure USB permissions to authorize and unauthorize certain USB devices configure devices that need to be bridged to the host and enable USB 2 0 Enhanced Host Controller I...

Page 304: ...Cursor and Keyboard Enable EHCI USB 2 0 Enable this field to configure EHCI USB 2 0 for devices connected directly to Tera2 PCoIP Zero Client USB ports for sessions with a host running VMware View 4...

Page 305: ...ked in the Tera2 PCoIP Zero Client hardware for unauthorized USB devices The host PCoIP Remote Workstation Card or the host desktop cannot see or access the device for an additional layer of security...

Page 306: ...USB permissions page AWI USB Permissions Parameters Parameter Description Authorized Devices Specify the authorized USB devices for the device Add New add a new device or device group to the list Thi...

Page 307: ...group to the list This lets you bridge USB devices by their Vendor ID and Product ID Bridging requires host support USB bridging is not supported by all PCoIP hosts See your host s guide for more info...

Page 308: ...ed Select a supported device class from the drop down menu or select Any to authorize or unauthorize disable any device class Sub Class This field is enabled when Class is selected Select a supported...

Page 309: ...From the AWI select Configuration USB 2 From the AWI USB page update the USB permissions 3 Click Apply Parameter Description Vendor ID Enter the vendor ID of the bridged device The valid range is hex...

Page 310: ...er interface You can also adjust the image quality during PCoIP sessions If your Zero Client is managed by an administrator via the management console the administrator may have hidden some or all of...

Page 311: ...e AWI Power page AWI Power Parameters Parameter Description OSD Screen Saver Timeout Configure the number of seconds to wait after a period of inactivity that is no keyboard or mouse action before the...

Page 312: ...s Power off not permitted Users cannot remotely shut down the host PC from the Tera2 PCoIP Zero Client When this option is selected the Zero Client Control Panel on the OSD does not appear when the PC...

Page 313: ...setting for the actual PCoIP session You can update language settings from both the OSD and AWI From the AWI you can also enable a setting to prevent users from changing the language settings as well...

Page 314: ...I Language page as shown next you can update language and keyboard settings In addition you can enable a setting to prevent users from changing the configuration on the OSD Region page Configuring OSD...

Page 315: ...eyboard layout to use when you type information within the OSD When a session starts this setting is pushed to the virtual machine If the PCoIP Use Enhanced Keyboard on Windows Client if available GPO...

Page 316: ...eters to time stamp Tera2 PCoIP Zero Client event logs to use NTP time You set the time zone for the Tera2 PCoIP Zero Client from the OSD Region page as shown next Setting Default AWI OSD Management C...

Page 317: ...OSD Region page From the AWI Time page as shown next you can set the time zone enable Daylight Saving Time and configure NTP Configuring Time Settings 2020 Teradici 317...

Page 318: ...rs display on the OSD Region and AWI Time pages Time Parameters Parameter Description Current Time AWI only Displays the time based on the NTP Enable NTP AWI only Enable or disable the NTP feature Con...

Page 319: ...which method you choose IP Address Shows the NTP Host IP address FQDN Shows the NTP Host DNS name NTP Host Port AWI only Configure the port number of the NTP server The default NTP server port value...

Page 320: ...Daylight Saving Time information from the NTP server Enabling user events to correlate with log entries To simplify system troubleshooting set the NTP parameters to enable user events to correlate wi...

Page 321: ...image quality setting from the OSD Image page as shown next Setting Default AWI OSD Management Console Minimum Image Quality 40 Maximum Initial Image Quality 90 Image Quality Preference 50 Maximum Fra...

Page 322: ...OSD Image page You adjust the image quality setting as well as other advanced settings from the AWI Image page as shown next Configuring Image Quality 2020 Teradici 322...

Page 323: ...s need higher quality images at a lower frame rate In environments where the network bandwidth is constrained move the slider towards Reduced to enable higher frame rates Move the slider towards Perce...

Page 324: ...imit that your users can reach Set this field to 0 to set no frame limit If you set a value a single user is limited to that value This helps to control the user experience for all your users Disable...

Page 325: ...ck Apply from the AWI Parameter Description Enable Low Bandwidth Text Codec TERA2321 PCoIP Zero Clients only AWI only When enabled Low Bandwidth Text Codec Mode will be used for TERA2321 PCoIP Zero Cl...

Page 326: ...ring Mouse Speed From the OSD Mouse page as shown next you can change the mouse cursor speed OSD Mouse page Setting Default AWI OSD Management Console Mouse speed 40 Configuring Mouse Speed 2020 Terad...

Page 327: ...only apply when you use the OSD Mouse cursor speed only applies when you use the OSD They have no effect on keyboard settings during PCoIP sessions Local cursor and keyboard feature Local cursor and k...

Page 328: ...as shown next you can change the keyboard character delay and character repeat settings Setting Default AWI OSD Management Console Keyboard Repeat Delay 100 Keyboard Repeat Rate 90 Repeat Settings Tes...

Page 329: ...age Keyboard settings only apply when you use the OSD Keyboard settings only apply when you use the OSD They have no effect on keyboard settings during PCoIP sessions Configuring Keyboard Settings 202...

Page 330: ...ettings Test Box box type a character to test the delay and repeat settings 3 Click OK Local cursor and keyboard feature Local cursor and keyboard is a feature of the PCoIP Host Software that improves...

Page 331: ...nts To apply the display topology feature to a PCoIP session between a client and a VMware Horizon virtual desktop you must have VMware View 4 5 or higher To apply the display topology feature to a PC...

Page 332: ...opology page as shown next enables you to configure the display topology for the attached displays OSD Display Topology page for two displays The following parameters display on the OSD Display Topolo...

Page 333: ...lign displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the ce...

Page 334: ...efore you initiate a PCoIP session and the display that is requested for the Windows taskbar after you initiate the session Port 1 Select to configure port 1 on the Tera2 PCoIP Zero Client as the prim...

Page 335: ...eters display on the OSD Display Topology page Display Topology Parameters Four Display Configuration Parameter Description Enable Configuration Enable to configure a device that supports four display...

Page 336: ...lays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area...

Page 337: ...ent as the primary port Port 2 Select to configure port 2 on the Tera2 PCoIP Zero Client as the primary port Port 3 Select to configure port 3 on the Tera2 PCoIP Zero Client as the primary port Port 4...

Page 338: ...ablets that are connected to the Tera2 PCoIP Zero Client You can connect up to four monitors but your Tera2 PCoIP Zero Client only supports two locally connected tablets at a time When just one monito...

Page 339: ...ay Topology page for example after you rearrange your display setup automatically clears the tablet mappings You need to reconfigure your tablet setup whenever you apply topology changes For informati...

Page 340: ...ablet This feature is useful in WAN environments to help lessen the effects of high network latency For more information see the PCoIP Host Software for Linux User Guide Parameter Description Display...

Page 341: ...on To revert mappings to the last applied configuration click Revert To return to the default tablet mappings Desktop unplug a monitor and reconnect it to the Tera2 PCoIP Zero Client Applying topology...

Page 342: ...palette of the OSD making the OSD appear less bright to accommodate low light environments This setting can be locked or removed by the PCoIP Management Console Processor Reset Changes to this setting...

Page 343: ...Low Light Setting The image below shows the difference in brightness when using the low light setting Configuring User Interface 2020 Teradici 343...

Page 344: ...Configuring User Interface 2020 Teradici 344...

Page 345: ...h has the MAC address of authorized endpoints stored in it s configuration Before you begin the configuration process make sure you have these components Tera2 PCoIP Zero Client with firmware 4 0 3 or...

Page 346: ...Certificates to the Client Device Create a Client User In the Windows 2008 server create a client user To create a client user 1 Log in to the Windows 2008 server 2 Click Start Administrative Tools S...

Page 347: ...ight click the certificate and select All Tasks Export 8 Follow the wizard to export the certificate a Select Base 64 encoded X 509 CER b Click Browse specify a name and location for the certificate a...

Page 348: ...e template will now appear in the Certificate Templates list 8 Close the window Issue the Client Certificate From the CA Web Enrollment interface for the certificate server issue the client certificat...

Page 349: ...enu search field 2 From the console window select File Add Remove Snap in 3 Add the Certificates snap in selecting My user account 4 Click Finish and then click OK to close the Add or Remove Snap ins...

Page 350: ...em where is the name of the pfx certificate file you saved to your local machine 4 When prompted enter the password for the certificate file 5 At the command prompt enter the following command to crea...

Page 351: ...u select Advanced Features 4 Navigate to the user you created for the Tera2 PCoIP Zero Client 5 Right click the user and select Name Mappings 6 In the X 509 Certificates section click Add 7 Locate and...

Page 352: ...witches on the network select Enable 802 1X Support for Legacy Switches This setting is only available from the AWI Network page 10 Click Apply and then click Reset zeroclient mydomain local Windows s...

Page 353: ...the Enable Attached Display Override feature to enable the client to advertise default EDID information to the host s processor You can configure display override settings for a dual monitor or quad...

Page 354: ...TERA232 OSD Display page dual display models Configuring Display Override Settings 2020 Teradici 354...

Page 355: ...failure the list may contain resolutions that are not actually supported by your display If the Enable Attached Display Override feature is not enabled and the display stays black or shows a Timing Ou...

Page 356: ...ing a hot plug reset will not cause the display to revert to its previous resolution if both Enable Attached Display Override and Enable Preferred Resolution Override are activated at the same time If...

Page 357: ...on when the client is in a session The following default resolutions are advertised when this option is enabled 3840x1440 60 Hz 3840x2160 30 Hz 3840x2160 25 Hz 3840x2160 24 Hz 2560x1600 60 Hz 2560x144...

Page 358: ...their specified preferred resolution Caution Performing a hot plug reset will not cause the display to revert to previous resolution If you have set a custom resolution performing a hot plug reset wil...

Page 359: ...age update the display settings 3 To save your updates click OK 1 The Enable Display Cloning setting is only found on dual display PCoIP Zero Client models TERA2321 Configuring Display Override Settin...

Page 360: ...orm to help you diagnose and troubleshoot issues with your Tera2 PCoIP Zero Client Using diagnostic tools you can also gather important information and statistics to help you optimize your environment...

Page 361: ...nced logging mode you need to enable the event log Setting Default AWI OSD Management Console Enable Event Log Enabled Enable Syslog Enabled Identify Syslog Host By IP Address Syslog Host IP Address S...

Page 362: ...vent Log page Enabling Event Log Enable the event log so that logging occurs in verbose mode When you enable the event log you can view event logs from the OSD and AWI as well as access and configure...

Page 363: ...re you can access and configure syslog settings you need to select the Enable Event Log check box see Enabling Event Log Syslog default values Teradici uses UDP to send syslog messages to a centralize...

Page 364: ...nable syslog you must configure the remaining fields If you disable syslog you can t edit the fields Identify Syslog Host By Choose if the syslog server host is identified by its IP address or by its...

Page 365: ...y list Click Apply 3 From the Success page click Continue Parameter Description Syslog Facility The facility is a number attached to every syslog message The number categorizes the source of the syslo...

Page 366: ...d report events For more information about configuring syslog see Configuring the Event Log and Syslog Enabling enhanced logging mode for specific components such as USB or video components Setting De...

Page 367: ...From the OSD select Options Diagnostics Event Log 2 From the OSD Event Log page you can a View all the event log messages stored on the Tera2 PCoIP Zero Client b Click Refresh to refresh the log info...

Page 368: ...logging view and clear event log messages and set the log filtering mode You can also enable and configure syslog as the logging protocol to use to collect and report events AWI Event Log page The fol...

Page 369: ...ce Enable Syslog Enable or disable the syslog standard as the logging mechanism for the device Note If you enable syslog you must configure the remaining fields If you disable syslog you can t edit th...

Page 370: ...yslog header and all syslog servers can interpret it Enter a facility to suit your logging needs For example you could configure devices as follows Zero clients to use facility 19 Cisco routers to use...

Page 371: ...g Provides socket level details for a device s network connections Enable this mode for network related issues for example if the device cannot connect to a peer or broker or if it cannot get an IP ad...

Page 372: ...ear to delete all the event log messages stored on the Tera2 PCoIP Zero Client In the Syslog section enable and configure syslog settings In the Enhanced Logging Mode section enable specific enhanced...

Page 373: ...g to help you troubleshoot issues you may encounter with specific devices such as USB or video components Setting Default AWI OSD Management Console Enhanced logging mode Disabled Before you can enabl...

Page 374: ...ategory at a time You can only apply enhanced logging mode to one category at a time Enhanced logging mode messages display in the event log by their Level 3 LVL 3 designation which indicates a debug...

Page 375: ...e debug level messages between a device and a OneSign authentication server Session Negotiation Provides pre session messaging details such as the full feature set advertised by each device Enable thi...

Page 376: ...ing Default AWI OSD Management Console View a button on the AWI a list of messages on the OSD Refresh a button on the OSD F5 from the AWI Clear a button The event log must be enabled if you want to vi...

Page 377: ...OSD Event Log page Viewing Event Logs 2020 Teradici 377...

Page 378: ...ar event log messages from the OSD 1 From the OSD select Options Diagnostics Event Log 2 From the OSD Event Log page you can Scroll to view all the event log messages stored on the Tera2 PCoIP Zero Cl...

Page 379: ...log messages from the AWI 1 From the AWI select Diagnostics Event Log 2 From the AWI Event Log page you can Click View to open a browser page to display the event log messages with time stamp informa...

Page 380: ...vious PCoIP session You can view much more detailed statistical information from the AWI In addition you can reset the statistics for the current session from the AWI Viewing Session Statistics from t...

Page 381: ...PCoIP Packets Received The total number of PCoIP packets received in the last session PCoIP Packets Lost The total number of PCoIP packets lost in the last session Bytes Sent The total number of byte...

Page 382: ...ssion If a session isn t active the statistics from the last session display You can also reset session statistics from the AWI When you reset statistics you also reset the statistics that display on...

Page 383: ...d Waking 802 1X Authentication Status Indicates whether 802 1x authentication is enabled or disabled on the device PCoIP Packets Statistics PCoIP Packets Sent The total number of PCoIP packets sent in...

Page 384: ...e Image Quality Preference This setting is taken from the Image Quality Preference field on the Image page The value determines if the image is set to a smoother versus a sharper image Build to Lossle...

Page 385: ...e statistics for the current or previous PCoIP session Click Reset Statistics to reset the statistics for the current session Parameters Description Initial Image Quality Shows the current lossless st...

Page 386: ...current time and reset the Tera2 PCoIP Zero Client s PCoIP processor Viewing PCoIP Processor Statistics from the OSD The OSD PCoIP Processor page as shown next enables you to view the time elapsed sin...

Page 387: ...ocessor last re booted 3 Click Close Viewing and Resetting PCoIP Processor Statistics from the AWI From the AWI PCoIP Processor page as shown next you can view the current time as well as view the tim...

Page 388: ...since the Tera2 PCoIP Zero Client s PCoIP processor last re booted 4 Click Reset to start collecting fresh statistics You must enable Network Time Protocol for the current time to display For the cur...

Page 389: ...as shown next you can ping a host to see if it s reachable across the IP network Setting Default AWI OSD Management Console Destination Interval 1 Packet Size 32 Sent Received Start a button Stop a bu...

Page 390: ...e maximum MTU size Because firmware releases 3 2 0 and later force the do not fragment flag in the ping command you can ping a host to determine the maximum MTU size Parameter Description Destination...

Page 391: ...ng To stop the ping click Stop 3 Click Close Parameter Description Packet Size Size of the ping packet Packets Sent Number of ping packets transmitted Packets Received Number of ping packets received...

Page 392: ...or connect to a session AWI Session Control page The following parameters display on the AWI Session Control page Session Control Parameters Setting Default AWI OSD Management Console Connect a button...

Page 393: ...Connect If the connection state is Disconnected click this button to initiate a PCoIP session between the client and its peer device If the connection state is Connection Pending or Connected this but...

Page 394: ...ect Diagnostics Audio 2 From the AWI Audio page click Start to start the test tone or click Stop to stop the test Setting Default AWI OSD Management Console Start a button Stop a button You can t perf...

Page 395: ...nagement Console Test mode Video Test Pattern Generator Test resolution 2048x1152 Start a button Stop a button You can t display test patterns during PCoIP sessions The test pattern only displays when...

Page 396: ...e Test mode list select the type of test pattern to display on the Tera2 PCoIP Zero Client s attached display s From the Test resolution list select the test resolution to use Click Start to display a...

Page 397: ...pture page Setting Default AWI OSD Management Console Start a button Download a link PCoIP traffic isn t included in the Packet Capture PCoIP traffic is not included in the packet capture All other ne...

Page 398: ...o stop the capture Diagnostic Packet Capture Click Download to save to the desired location on your computer packet_capture bin Idle Status After performing a packet capture the status displays as Idl...

Page 399: ...peration was interrupted and the Tera2 PCoIP Zero Client doesn t contain a valid firmware image Upload a new firmware image to the Tera2 PCoIP Zero Client and reboot the client to return to working fi...

Page 400: ...Pre Session Communications with PCoIP Connection Managers Encrypting PCoIP Session Negotiation with PCoIP Hosts In Session Encryption Encrypting Browser Connections You can manage Tera2 PCoIP Zero Cli...

Page 401: ...256_CBC_SHA256 TLS_RSA_WITH_AES_128_CBC_SHA256 TLS_RSA_WITH_AES_256_CBC_SHA TLS_RSA_WITH_AES_128_CBC_SHA Encrypting Endpoint Manager Administration Once an endpoint manager discovers a Tera2 PCoIP Zer...

Page 402: ...with a Horizon Connection Server over port 443 using one of the following cipher suites TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA2...

Page 403: ...WITH_AES_128_GCM_SHA256 TLS_RSA_WITH_AES_256_CBC_SHA256 TLS_RSA_WITH_AES_128_CBC_SHA256 TLS_RSA_WITH_AES_256_CBC_SHA TLS_RSA_WITH_AES_128_CBC_SHA Encrypting PCoIP Session Negotiation with PCoIP Hosts...

Page 404: ...and applies only to Remote Workstation Card connections TLS_ECDHE_ECDSA_RSA_WITH_AES_256_GCM_SHA384 In Session Encryption Once a PCoIP session has been negotiated and the connection established Tera2...

Page 405: ...xtensive USB security and authentication features including multiple factor authentication for use with proximity cards smart cards and One Time Passwords OTP Tera2 PCoIP Zero Clients are powered by a...

Page 406: ...onnect directly to PCoIP Connection Manager or VMware Horizon brokers but you can easily configure them for any session connection type Tera2 PCoIP Zero Clients can connect to PCoIP Remote Workstation...

Page 407: ...set to allow the device The drivers for many of these devices need to be installed in the host operating system Frequently Asked Questions 2020 Teradici 407...

Page 408: ...ts installed and can include workstations with the Remote Workstation Card installed The hosts can exist on premises or in the cloud For connecting clients and hosts a number of PCoIP compatible conne...

Page 409: ...r 3840x2160 4K UHD Display Resolution 3840x2160 resolution is supported on DisplayPort interfaces only The Zero Client will drive the monitor at 30 Hz Support for 2560x1600 Display Resolution All of t...

Page 410: ...I cable adapter to the two DVI I ports on the Tera2 PCoIP Zero Client as shown in the previous illustration upper left TERA2321 DP DVI I dual display Tera2 PCoIP Zero Client This Tera2 PCoIP Zero Cli...

Page 411: ...previous illustration lower left These connectors must be connected to ports on the client exactly as shown TERA2140 DP quad display Tera2 PCoIP Zero Client This Tera2 PCoIP Zero Client supports up to...

Page 412: ...g over WAN connections latency 40 ms When enabled the Tera2 PCoIP Zero Client can terminate input from the mouse and keyboard and draw the cursor on the attached display s For more information about t...

Page 413: ...es The card s TERA series processor performs advanced display compression algorithms to encode a user s full desktop environment This information is communicated in real time over an IP network to the...

Page 414: ...gs or the PCoIP Session Variables Overridable Administrator Defaults list to prevent users from overriding settings For instructions on how to load the PCoIP session variables template to a virtual ma...

Page 415: ...lled It is also used for Tera1 devices with firmware 3 x installed that connect remotely via a View Security Gateway The UDP encapsulated ESP packet format is illustrated in the following figure This...

Page 416: ...at involve a Tera1 PCoIP Zero Client and or Tera1 PCoIP Remote Workstation Card The IPsec ESP packet format is illustrated in the following figure This figure also shows the location of the PCoIP tran...

Page 417: ...l USB peripherals and are IPv6 ready They also have extensive USB security and authentication features including multiple factor authentication for use with proximity cards and smart cards Powered by...

Page 418: ...in order to have a trusted HTTPS connection The following tables show which requirements are necessary for each Tera2 PCoIP Zero Client certificate checking mode View Connection Server Requirements W...

Page 419: ...d Certificate chain of trust must be rooted in device s local certificate store Required Not required if the server certificate is self signed Warn the user before proceeding Required for all CA signe...

Page 420: ...d for all CA signed certificates Not checked Certificate must have the serverAuth enhanced key usage Required Required Not checked Certificate chain of trust must be rooted in device s local certifica...

Page 421: ...example a facility level of 0 indicates a kernel message a facility level of 1 indicates a user level message and a facility level of 2 indicates a message from a mail system Processes and daemons tha...

Page 422: ...ntations The card constantly monitors the graphic encoding demands of each virtual machine dynamically switching the image compression tasks from software image encoding in the CPU to hardware image e...

Page 423: ...smart card authentication enabled the firmware securely transfers the attached smart card properties to the View Connection Server for authentication and SSO of a user prior to a session The Zero Cli...

Page 424: ...in later firmware releases are indicated as such The Agent s PCoIP smart card component must be installed for the guest OS to see the smart card reader this is not installed by default Supported USB...

Page 425: ...rently not supported Omnikey 5421 Peripheral Dynamics PT 3901 SCR331 SCR333 SCR335 SCR3310 SCR3310 v2 0 Known Smart Card Readers compatible with SC650 SIPR Omnikey 3021 Omnikey 3121 Omnikey 5321 Clear...

Page 426: ...s is the case uncheck the box and retest If a smart card supports only one interface such as either GSC IS or PIV endpoint then only the GSC IS or PIV endpoint interface is used regardless of this set...

Page 427: ...ess 64KV2 Note 2 3 ID One Cosmo v5 2D 72K CAC PIV Transitional ActivClient v2 6 2 applet ActivIdentity 3 3 0 and higher 3 2 0 and higher Also referred to as the Oberthur ID One V5 2 Dual This card has...

Page 428: ...to GemCombiXpresso R4 dual interface CAC PIV Endpoint ActivClient v2 6 2 applet ActivIdentity 3 3 0 and higher 3 2 0 and higher Also referred to as the Gemalto GCX4 72K DI This card has both contact c...

Page 429: ...2 0 and higher 3 2 0 and higher Note 2 3 ID One Cosmo v7 0 with Oberthur PIV Applet Suite 2 3 2 CAC PIV Endpoint ActivClient v2 3 2 applet ActivIdentity 3 4 0 and higher 3 4 0 and higher A PIV Endpoi...

Page 430: ...0 0 and higher 3 2 0 and higher Note 3 Cyberflex Access 64K V2c ACS PKI 1 14 Gemalto Access Client 4 0 0 and higher 3 2 0 and higher Note 3 Axalto Cryptoflex NET Gemalto NET Gemalto Windows 3 4 1 and...

Page 431: ...tication Client 4 1 0 and higher 4 1 0 and higher Note 3 eToken 5105 eToken Java SafeNet Authentication Client 4 1 0 and higher 4 1 0 and higher Note 3 eToken 5200 eToken Java SafeNet Authentication C...

Page 432: ...0 and higher 4 8 0 and higher Note 3 Requires Buypass Middleware version 6 3 0 45 or later SIPR Token G D Sm rtCaf Expert Coolkey applet 90meter 5 4 1 and higher 3 2 0 and higher Note 3 This G D card...

Page 433: ...rtificate can be mapped to container using pivkeytool exe which is also included in the Installer Admin file in pkadmin zip More information from https pivkey zendesk com hc en us Crescendo 144K FIPS...

Page 434: ...2 4 2R0 Windows NIST SP 800 73 PIV bridged only or ActiveIdentity 6 3 0 and higher 6 3 0 and higher Oberthur IDEMIA ID One Cosmo v8 0 v8 1 ID One PIV 2 4 0 and 2 4 1 ActivIdentity 6 4 0 and higher 6...

Page 435: ...SSO the smart card must meet one of the following specifications GSC IS v2 0 and v2 1 cards firmware 3 2 0 or higher PIV transitional cards firmware 3 4 0 or higher PIV endpoint cards firmware 3 4 0 o...

Page 436: ...with a PCoIP Connection Manager that supports ID card authentication the firmware securely transfers the attached ID card identifier to the PCoIP Connection Manager before a session is established Vir...

Page 437: ...d to the PCoIP Zero Client Supported Wacom tablets require the correct firmware uploaded to the PCoIP Zero Client as newer tablet models can be added to newer firmware releases New supported tablet mo...

Page 438: ...Software Graphics Agent installed See the appropriate release of the Administrators Guide and Release Notes for Cloud Access Software Graphics Agent for Windows Linux workstations with both a PCoIP Re...

Page 439: ...Remote Workstation Card Cintiq DTK 2241 0x0057 Cintiq DTH 2242 0x0059 Cintiq 12WX DTZ 1201W 0x00C6 Cintiq 13HD DTK 1300 0x0304 Cintiq 13HD touch DTK 1300 0x0333 Cintiq 20WSX DTZ 2000W 0x00C5 Cintiq 2...

Page 440: ...2420 0x037C Cintiq 32 Pro DTH 3220 0x0352 Cintiq 27QHD DTH 2400 0x032A Cintiq 27QHD touch DTH 2400 0x032A Intuos3 4x5 PTZ 430 0x00B0 Intuos3 6x8 PTZ 630 0x00B1 Intuos3 9x12 PTZ 930 0X00B2 Intuos3 12x...

Page 441: ...A Intuos4 12x19 PTK 1240 0X00BB Intuos4 WL PTK 540 WL 0X00BC Intuos5 touch Sm PTH 460 0X0026 Intuos5 touch Med PTH 650 0X0027 Intuos5 touch Lg PTH 850 0X0028 Intuos5 S PTK 450 0X0029 Intuos5 M PTK 650...

Page 442: ...CTH 480 0x0302 Intuos PT M CTR 680 0x0303 Intuos S CTL 480 0x030E Intuos P M CTL 680 0x0323 1 2 3 1 2 3 Description Model Product ID Cloud Access Software for Windows Remote Workstation Card Cintiq 2...

Page 443: ...Product ID Cloud Access Software for Windows Remote Workstation Card Cintiq 32 Pro DTH 3220 0x0352 Intuos Pro S PTH 451 0X0314 Intuos Pro Small PTH 460 0X0392 Intuos Pro Medium PTH 660 0x0357 Intuos...

Page 444: ...be configured correctly This reference provides the Suite B certificate requirements so that you can create your own custom certificate to securely connect your PCoIP Zero Client to a Remote Workstati...

Page 445: ...All Certificate Requirements Root Client Server Subject and Issuer name must be valid both the CN and O and cannot be empty Signature algorithm must be SHA 384ECDSA All Certificate Requirements Root...

Page 446: ...the Remote Workstation Card AWI 2 Browse to Upload Certificate and Upload both the issuer example_suite_b_root_ca_cert pem and client example_suite_b_server pem certificates 3 Browse to Configuration...

Page 447: ...ct Direct to Host for the Session Connection Type and enter the IP address of the Remote Workstation Card that you are connecting to for the DNS Name or IP Address parameter 5 Select Show Advanced Opt...

Page 448: ...Discovering hosts please wait 6 A list of available hosts is displayed 7 Select the Remote Workstation Card you wish to connect to and click OK 8 The display will show the host PC screen and the Zero...

Page 449: ...green Indicates unit is powered on Flashing green Host PC in low power state Solid yellow Client standby power is active and Wake on Lan WoL or Wake on USB WoUSB is enabled Flashing yellow Setting up...

Page 450: ...to the zero client 4 Connect speakers and or headphones optional 5 Connect power supply to the zero client and a power source 6 Press front panel button to power on the zero client BUTTON OPERATION Pr...

Page 451: ...up to 2560x1600 1 2 DVI monitors up to 1920x1200 1 DVI monitor up to 2560x1600 Model TERA2140 DP 1 4 DisplayPort monitors up to 1920x1200 1 2 DisplayPort monitors up to 3840x2160 1 2 DisplayPort monit...

Page 452: ...TERA2321 DVI DP Dual Display PCoIP Zero Client TERA2140 DVI Quad Display PCoIP Zero Client TERA2140 DP Quad Display PCoIP Zero Client PCoIP Zero Client Quick Start Guide 2020 Teradici 452...

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