VTech VT 2960 Page 38 User Manual Download | Manualshive

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38

YOU GET NOISE, STATIC, OR A
WEAK SIGNAL EVEN WHEN YOU’RE
NEAR THE BASE UNIT.
• Place the Handset in the Base mo-

mentarily to reset the security code.
Then press LINE to get a line.

Household appliances plugged into the
same circuit as the Base Unit can some-
times cause interference. Try moving
the appliance or the Base Unit to an-
other outlet.

YOU GET NOISE, STATIC, OR A
WEAK SIGNAL WHEN YOU’RE
AWAY FROM THE BASE UNIT.
• You may be out of range. Either

move close to the base, or relocate
the Base Unit.

• The layout of your home may be lim-

iting the range. Try moving the Base
Unit to the second or third floor, or to
some other location.

THE HANDSET DOES NOT RING
WHEN YOU RECEIVE A CALL.
• Ensure that the ringer is turned on.
• Make sure the telephone line cord is

plugged firmly into the Base Unit and
the telephone jack. Make sure the
power cord is plugged in.

• You may be too far from the Base

Unit.

• You may have too many extension

phones on your telephone line to al-
low all of them to ring. Try unplug-
ging some of the other phones.

THE BASE DOES NOT RING
• Make sure the BASE RINGER

switch is not set to off.

• There may be too many extension

phones on your line. Try unplugging
one of the other phones.

If you have difficulty operating your
phone, the suggestions below should
solve the problem. If you still have diffi-
culty after trying these suggestions, In
the US call:
VTech Communications at
1-800-595-9511
In Canada call VTECH Electronics at
1-500-267-7377

THE PHONE DOESN’T WORK AT
ALL.
• Make sure the power cord is plugged

in.

• Make sure the telephone line cord is

plugged firmly into the Base Unit and
the telephone wall jack.

• Make sure the battery pack is prop-

erly charged. If the LOW BATTERY
is displayed on the Handset, the
battery pack needs charging.If a
LINE LED (on the Base Unit) and
a LINE indicator(on the Handset)
do not light when you press a LINE
key, you should charge the battery
pack.

• If you recently installed a new bat-

tery pack, make sure it is installed
correctly.

NO DIAL TONE.
• First check all the suggestions above.
• If you still don’t hear a dial tone, dis-

connect the Base Unit from the tel-
ephone jack and connect a different
phone. If there is no dial tone on that
phone either, the problem is in your
wiring or local service. Call your lo-
cal telephone company.

IN CASE OF DIFFICULTY

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Summary of Contents for VT 2960

Page 1: ...able through most service provid ers Contact your local telephone serv ice provider for subscription informa tion When the VTech VT 2960 is not in use you can easily answer a call on the Handset by pressing any key other than the OFF or Volume keys This is very useful in a dark environment Your VT 2960 provides one way Pag ing from the Base Unit to the Handset very useful as a Handset locator and ...

Page 2: ...vable Handset NiCad battery pack Spare Battery Charger in the Base Unit for optional battery pack Power Backup in the event of a power failure with an optional spare battery pack installed in Base Unit HOLD FLASH REDIAL functions Extension In Use indication Intercom Page Handset Locator Non volatile memory of stored phone numbers and CID records Long life NiCad Battery provides up to 7 hours of ta...

Page 3: ... 1 LINE 2 LINE 1 OFF LINE 2 CID REDIAL PROG MEM CONF INT COM 1 2 3 4 5 6 7 0 abc def ghi jkl pqrs tuv wxyz tone oper FLASH FLASH HOLD PAUSE DELETE CLEAR 8 9 mno AC POWER ADAPTER HANDSET TELEPHONE LINE CORDS BATTERY PACK BASE UNIT WALL MOUNT BRACKET BELT CLIP REPEAT ANSWER MSG STOP PLAY SKIP ANSWER MSG MSG SELECT ON OFF RECORD MEMO VOLUME INT COM HOLD MUTE CONF LINE 1 LINE 2 OFF MSG L1 L2 VT 2960 P...

Page 4: ...the appliance is subsequently used XI Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock Important Safety Instructions When using your telephone please follow these basic safety precautions to reduce the risk of fire electric shock or injury to persons I Read and understand all instructions II F o l l o w a l l w a r n i n g s a n d instructio...

Page 5: ...RTANT SAFETY INSTRUCTIONS XII Unplug this product from the wall outlet A When the power supply cord or plug is damaged or frayed B If liquid has been spilled into the product C If the product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper ...

Page 6: ...t is best to charge the battery pack fully It will take several recharge cycles to maximize the charge capacity of your battery pack The maximum battery life between charges is 7 hours of continuous talk time or 7 days of standby time Spare Battery Charger Alternatively if you have purchased a spare battery pack and it has been charging in the base unit simply ex change the drained Handset battery...

Page 7: ... contacts on the underside of the battery are aligned with the charging contacts the in battery com partment 4 The new battery pack must be charged before using your telephone Place the Handset in the cradle of the Base Unit and allow it to charge for 16 hours CAUTION To reduce the Risk of Fire or Injury to Persons Read and Follow these Instructions 1 Use only VTECH battery 2 Do not open or mutila...

Page 8: ...e phone will not operate Unless you have a power back up battery 2 Position the wall mounting bracket on the Base Line up the tabs on the wall mount ing adaptor with the holes on the bot tom of the base Figure 1 Snap the wall mounting adaptor firmly in place 3 Mount the Base on the wall Position the Base so the mounting studs will fit into the holes on the bottom of the Base Position the power cor...

Page 9: ...PAUSE DELETE CLEAR 8 9 mno ANTENNA DISPLAY BELT CLIP NOTCH VOLUME UP KEY VOLUME DOWN KEY LINE FLASH KEYS OFF KEY DIALING KEYS 0 9 7 DATE KEY FOR CID 9 VIEW KEY FOR CID TEMPORARY TONE REVERSE SCROLL KEY FORWARD SCROLL KEY CALLER ID KEY HOLD AND PAUSE KEY REDIAL KEY INTERCOM AND DELETE KEY CONFERENCE AND CLEAR KEY MEMORY AND PROGRAM KEY HANDSET FEATURES ...

Page 10: ...nts last 7 digits of the record displayed on the LCD HANDSET FEATURES OFF KEY Press this key to end your call Press this key to exit from MEMORY DIALING CID or any programming mode In CONFERENCE mode pressing this key will disconnect both lines TONE KEY From the PULSE rotary dialing mode press this key to switch to TEMPORARY TONE mode When the call is ended the phone will return to PULSE dialing m...

Page 11: ...s l y To e n t e r CONFERENCE mode the Handset must be in one of the following con ditions HANDSET FEATURES 1 LINE 1 is on a call and LINE 2 is on HOLD 2 LINE 2 is on a call and LINE 1 is on HOLD 3 Both lines are on HOLD NOTE While in CONFERENCE mode MEMORY DIALING numbers and CID records cannot be accessed While the Handset is Off press this key for more than 1 second to clear the LCD display Thi...

Page 12: ...press and hold this key to delete the record cur rently displayed The LCD will confirm deletion VOLUME CONTROL KEY Located on the edge of the Handset opposite the antenna this key controls the earpiece volume Press and hold the portion of the key to raise the volume Press and hold the portion of the key to lower the volume The Handset LCD will display the volume level as you adjust it One bar indi...

Page 13: ...andset volume level Handset battery requires recharging Handset has entered INTERCOM Base Unit is attempting to contant Handset via INTERCOM key LINE 1 on hold LINE 2 on hold Extension phone is using LINE1 Extension phone is using LINE2 Handset is in Conference mode with LINES 1 2 Base Unit is in Conference mode with LINES 1 2 EXAMPLES OF THE LCD DISPLAY Both Handset and Base Unit is in Con ferenc...

Page 14: ...the Base Unit The Handset could not regain contact with the Base Unit and has dropped the call Example of alphanumeric CID display when a call comes in Press hold 7 key while reviewing CID records to view the phone and when it came in Scrolling through the CID records this displays the caller s name CID location and LINE Press hold 9 key while reviewing CID records to view additional letters of th...

Page 15: ...set or Base Unit ringer During Ringer programming you are prompted to select a LINE Example of the LCD as you select a ringer type The name and number of the caller are unavailable as the call comes in As the phone rings this indicates that the caller has blocked CID information As you review CID records this indi cates that the name and or phone number is unavailable As you review CID records thi...

Page 16: ...ONE PULSE 9V DC TEL LINE L1 or L1 L2 L2 OFF ON L2 RINGER OFF ON L1 RINGER TONE PULSE SELECTOR BASE RINGER ON OFF SWITCHES L1 or L1 L2 L2 AC POWER JACK MEMORY DIALING CARD SPARE BATTERY CHARGING COMPARTMENT POWER INDICATOR CHARGING INDICATOR SPARE BATTERY INDICATOR ERASE KEY INTERCOM KEY INDICATOR HOLD KEY LINE KEYS LINE INDICATORS MENU SELECT KEY TIME SET REPEAT STOP PLAY KEY SKIP KEY MSG SELECT O...

Page 17: ...d 2 3 The Base is in INTERCOM mode NOTE Pressing this key affects the Base Unit only Also pressing OFF will not disconnect a call which the Base Unit has placed on HOLD BASE UNIT FEATURES BASE LED INDICATORS POWER LED Glows when the AC adaptor is supplying power to the Base Unit CHARGE LED Glows when the Handset is placed in the Base Unit cradle to charge SPARE BATTERY LED Glows when the optional ...

Page 18: ...talk The Handset user can also choose to terminate the page by pressing OFF Press OFF to exit from the INTERCOM mode This feature can be used as a Handset locator The Handset will ring a maxi mum of 5 times giving you an opportu nity to find it VOLUME UP DOWN KEYS Press these keys to raise and lower the Speakerphone volume level You can hold a key down to achieve maximum or minimum volume RINGER O...

Page 19: ...usethe2 linecordprovided This is a 4 wire cord Plug one end of this cord into the jack marked L1 or L1 L2 located on the back edge of the Base Unit Plug the other end of this cord into your 2 line wall jack If you have 2 separate telephone line jacks 2 RJ 11 jacks plug one telephone line cord into the jack marked L1 or L1 L2 and another cord into the jack marked L2 In this situation it does not ma...

Page 20: ...propriate LINE key to cancel HOLD and return to the conversation If you are on LINE 1 and press LINE 2 LINE 1 will automatically go into HOLD mode Press OFF to end your call with LINE2 thenpressLINE1toreturntoyour party on LINE 1 Otherwise with LINE 1 onHOLDandLINE2active pressCONF CLEAR to enter CONFERENCE mode If you are on LINE 2 and press LINE 1 LINE 2 will automatically go into HOLD mode Pres...

Page 21: ...ALLS FROM THE HANDSET Extend the Antenna whenever you remove the Handset from the Base Unit cradle In addition to the audible ringer a flashing arrow in the lower portion of the Handset LCD will indicate which line is receiving an incoming call With the Handset OFF When the phone rings press any key other than the OFF or Volume keys With the Handset IN USE one line is active If you are on a call o...

Page 22: ...and want to switch to the Base Unit Speakerphone for hands free conversation do the following 1 Press HOLD on the Handset 2 Press the appropriate LINE key on the BaseUnittoresumeyourconversation BASIC OPERATIONS Switching from Speakerphone to Handset If you are on a Speakerphone call and want to switch to the Handset 1 Press HOLD on the Speakerphone 2 Press the appropriate LINE Flash key on the Ha...

Page 23: ...p after 5 rings Handset Paging Base Unit When the INT COM key is pressed on the Handset the Base Unit rings once and then automatically enters INTER COM mode The person at the Base Unit does not need to press any keys to respond to the Handset While in INTERCOM mode either party can press OFF to terminate this feature If a call comes in while your VT 2960 is in INTERCOM mode the Handset and Base U...

Page 24: ...n the call If the Base Unit is in CONFERENCE mode the Handset can join the call ADVANCED OPERATIONS For example If the Handset is in CON FERENCE mode and someone at the Base Unit wants to join the conversa tion press either LINE key on the Base Unit The Base Unit has now entered CONFERENCE mode WhenboththeHandsetandtheBaseUnit are in CONFERENCE mode pressing OFF on either unit does not hang up the...

Page 25: ...d hold the CONF CLEAR key to erase the entire string of numbers or press and hold the INT COM DEL key which will backspace your entry one digit at a time ADVANCED OPERATIONS 2 Press and hold MEM PROG The LCD displays PROGRAM LO CATION _ _ 3 Enter a 2 digit memory location 01 20 The Handset will emit a war bled happy tone to confirm success ful programming If the LCD displays PROGRAMMING INCOMPLETE...

Page 26: ...ress OFF instead Dialing from Memory 1 Press the desired LINE key to get a dial tone 2 Press MEM PROG The LCD dis plays SPEED DIAL LOCATION _ _ 3 Enter the 2 digit Memory location 01 20 Alternate Memory Dialing Method 1 With the Handset OFF Press MEM PROG The LCD displays SPEED DIAL LOCATION _ _ 2 Enter the 2 digit Memory location 01 20 3 Press the desired LINE key After a 2 second delay to allow ...

Page 27: ...mpatibilities Caller ID information will not be available for every call you receive In addition the calling parties may intentionally block their name and phone number from being sent Examples of Caller ID Displays ABC Company is calling on LINE 1 12 CID records have been received since you last reviewed them Press the CID key to view CID records The LCD will display the most recent record 01 Pre...

Page 28: ...l include the long distance 1 plus the area code CID CALLER ID Caller ID data transmission is incomplete If this display appears often contact your local service provider DELETING CID RECORDS Your VT 2960 stores the most recent 50 CID records in memory When CID memory is completely filled the oldest record is automatically deleted as a new call is stored Therefore you do not have to delete CID rec...

Page 29: ...LCD displays the phone number 4 Press and hold the MEM PROG key The LCD will display PROGRAM LOCATION _ _ 5 Enter a 2 digit memory location 01 20 The Handset will emit a warbled happy tone to confirm successful programming Similar to Dialing from CID Memory if you need to append digits to the phone number prior to storing in a Memory Dialing location for example 1 plus Area Code simply enter the d...

Page 30: ...e line you want to program 3 Press TIME SET to confirm your line choice Voice prompt says Line 1 or 2 Selected followed by a beep then the voice prompt will say Set Outgoing Message 4 Press RECORD MEMO Voice prompt says Now Recording Record your outgoing message speaking towards the front edge of P L AY BAC K O F O U T G O I N G MESSAGES To listen to your outgoing message do the following 1 Press ...

Page 31: ...Press MENU to advance to the next programming function or p r e s s S TO P P L AY t o ex i t programming mode SETTING ANNOUNCE ONLY MODE The VT2960 is preset to record your callers messages You can also program one or both lines to simply play an outgoing message without recording incoming messages for example We are unavailable to take your call Please call back later AT ANSWER MSG STOP PLAY SKIP...

Page 32: ... 2 Press SELECT to choose the desired line 3 P r e s s T I M E S E T t o h e a r confirmation of your line choice followed by Set outgoing message 4 Press MENU three times until voice prompt says Set number of rings 5 Press SELECT to choose between 2 4 6 rings or Toll Saver 6 Press TIME SET to confirm your choice Voice prompt will say Number of Rings selected is _________ Press MENU to advance to ...

Page 33: ...TE PRESS TIME SET TO CONFIRM PRESS TIME SET TO CONFIRM SETTING THE DAY AND TIME 1 Press MENU four times until voice prompt says Set Day and Time 2 Press SELECT to choose the correct day 3 Press TIME SET Voice prompt will announce an hour setting 4 Press SELECT until you reach the correct hour 5 Press TIME SET Voice prompt will announce a minute setting 6 Press SELECT until you reach the correct mi...

Page 34: ...TIME SET REPEAT ANSWER MSG STOP PLAY SKIP ANSWER MSG MSG SELECT ON OFF RECORD MEMO VOLUME INT COM HOLD MUTE CONF LINE 1 LINE 2 OFF MSG L1 L2 VT 2960 POWER CHARGING SPARE BATTERY ERASE MENU TIME SET PRESS STOP PLAY TO HEAR MESSAGES ERASE PRESS ERASE TO DELETE THE MESSAGE CURRENTLY PLAYING SKIP During message playback press SKIP to advance to the next message REPEAT During message playback press REP...

Page 35: ...owing is a menu of remote commands and functions BASIC FUNCTIONS Press 2 to play all messages Press 5 to STOP playback or recording Press 4 to repeat the message Press 6 to skip to the next message Press 9 during playback to erase the message Press 3 then and the appropriate security code to access the other line Press 1 for advanced functions ADVANCED FUNCTIONS Press 7 to review your outgoing mes...

Page 36: ...he headset has a monaural design which is reversible so you can wear your Headset on either the left or right ear leaving one ear free for room conversation PLUG THE OPTIONAL HEADSET INTO THE JACK 1 LINE 2 LINE 1 OFF LINE 2 CID REDIAL PROG MEM CONF INT COM 1 2 3 4 5 6 7 0 abc def ghi jkl pqrs tuv wxyz tone oper FLASH FLASH HOLD PAUSE DELETE CLEAR 8 9 mno The headband can be adjusted to fit the con...

Page 37: ...mberthatelectricalappliancescan cause serious injury if used when you are wet or standing in water If your BaseUnitshouldfallintowater DONOT RETRIEVE IT UNTIL YOU UNPLUG T H E P OW E R C O R D A N D TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety...

Page 38: ...G Make sure the BASE RINGER switch is not set to off There may be too many extension phones on your line Try unplugging one of the other phones If you have difficulty operating your phone the suggestions below should solve the problem If you still have diffi culty after trying these suggestions In the US call VTech Communications at 1 800 595 9511 In Canada call VTECH Electronics at 1 500 267 7377...

Page 39: ...D CHANNEL X YOUR CALLER FADES IN AND OUT You may be nearly out of range Move closer or relocate the base YOU HEAR OTHER CALLS WHILE USING YOUR PHONE Replace the Handset in the base cra dle wait a few moments and try again Disconnect your Base Unit from the telephone jack and plug in a regular telephone If you still hear other calls the problem is probably in your wir ing or local service Call your...

Page 40: ...duct We recommend using the original carton and packing materials Include in the package a copy of the sales receipt or other evidence of date of original purchase if the unit was purchased within the last twelve months Print your name and address along with a description of the defect and include this in the package Include payment for any service or repair not covered by warranty as determined b...

Page 41: ...itories or Canada Products serviced by the owner or a service facility not expressly authorized by VTECH Communications Products purchased more than 12 months from current date Units purchased in AS IS condition or units purchased as Distressed Merchandise HOW DOES STATE LAW OR PROVINCIAL LAW RELATETOTHISWARRANTY This warranty gives you specific rights You may also have other rights which vary fro...

Page 42: ...he construction and layout of your home or office FCC AND IC REGULATIONS FCC Part 15 Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance s could void the user s authority to op erate the equipment Theequipmenthasbeentestedandfound to comply with part 15 of the FCC rules These limits are designed to provide rea sonable protection against harm...

Page 43: ...ns no user serviceable parts The Handset contains a user replaceable battery pack If it is determined that your telephone equipment is malfunctioning the FCC requires that it not be used and that it be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents or by others who may be authori...

Page 44: ... the facilities of the lo cal telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of serv ices in some situations Repairs to certified equipment should be made by an authorized Canadian main tenancefacilitydesignatedbythesupplier Anyrepairsoraltera...

Page 45: ...t prior notice SPECIFICATIONS FREQUENCY CONTROL Crystal Controlled Dual PLL Synthesizer TRANSMIT FREQUENCY Handset 925 05 MHz to 927 75 MHz All ten channels within this range Base 902 3 MHz to 905 0 MHz All ten channels within this range RECEIVE FREQUENCY Handset 902 3 MHz to 905 0 MHz All ten channels within this range Base 925 05 MHz to 927 75 MHz All ten channels within this range NOMINAL EFFEC...

Page 46: ...KEY 11 INT COM DELETE INTERCOM DELETE KEY 11 VOLUME CONTROL KEYS 12 EXAMPLES OF DISPLAY MESSAGES 13 BASE UNIT FEATURES 16 BASE INDICATOR LIGHTS 17 POWER Indicator 17 CHARGING Indicator 17 SPARE BATT Indicator 17 INT COM INTERCOM Indicator 17 MUTE Indicator 17 LINE1 EXTENSION IN USE Indicator 17 LINE2 EXTENSION IN USE Indicator 17 LINE 1 KEY 17 LINE 2 KEY 17 OFF KEY 17 CONF CONFERENCE KEY 18 HOLD K...

Page 47: ...27 DELETING CID RECORDS 28 DIALING FROM CID MEMORY 28 STORING CALLER ID CID RECORDS IN MEMORY DIALING LOCATIONS 29 THE VT2960 ANSWERING SYSTEM 30 SETTING UP YOUR VT2960 ANSWERING SYSTEM 30 RECORDING OUTGOING MESSAGES 30 PLAYBACK OF OUTGOING MESSAGES 30 SETTING SECURITY CODES 30 SETTING ANNOUNCE ONLY MODE 31 SETTING THE NUMBER OF RINGS 32 CALL SCREENING 32 AUDIBLE MESSAGE ALERT 33 SETTING THE DAY A...

Page 48: ...NICATIONS LTD Distributed in the U S A by VTECH Communications 8770 SW Nimbus Avenue Beaverton Oregon 97008 Distributed in Canada by VTECH Electronics Canada Ltd Suite 200 7671 Alderbridge Way Richmond B C V6X 1Z9 Copyright 1998 for VTECH COMMUNICATIONS LTD Printed in China 91 4054 13 00 ISSUE 0 ...

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