34
Using the Phone
Putting a shared-line call on hold (continued)
When you transfer a call or start a conference call, the other call is put on private
hold automatically. During the transfer or conference setup process, no other
desksets can retrieve the call on hold.
As well, when you are on a call and you answer another incoming call or retrieve
another call on hold, your first call is put on private hold automatically.
To put a call on private hold manually:
• Press and hold the
Hold
soft key.
“Barging in”
When you have a shared line, it may be possible to “barge in,” that is, join a call
in progress at another deskset that uses that shared line. The result of barging
in is that you create a “bridged call” between you and the people whose call you
joined. You and the others can then converse. Note that any other shared-line
user can barge in on the call as well.
Note
: The ability to barge in on calls is a configurable setting for your deskset.
Only your system administrator can enable this setting. Your deskset may have
shared lines, but be unable to barge in on calls. If barging in is disabled on your
deskset, pressing the key with the steady orange LED will do nothing.
Bridged calls differ from conference calls in that you can join a call in progress at
any time. However, because the caller ID of the active call is not visible to you,
other participants in the call may need to notify you of an appropriate time to join.
Bridged calls can also have any number of participants, unlike conference calls.
The number of participants on a bridged call depends on the number of desksets
sharing that line and may be limited by system or network capabilities.
To barge in on a call:
• Press the desired line key that has a steady orange LED, indicating an active
call on a shared line.
You join the call already in progress.
To leave the call, press
End
. The other participants can continue their
bridged call.
Note
: If you are unable to barge in on a call, it may be because the other call is
not currently in progess. A line key with a steady orange LED can also indicate
that the call is on private hold at the other deskset, or that the other deskset is
dialing a number and no call is established yet.
Summary of Contents for Eris Terminal VSP715A
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