Trouble Shooting
Q：How to upgrade the firmwares?
A：1. Insert the TF card into the card reader;
2. Insert the card reader into the USB interface of the computer;
3. Create a new folder named firmware in TF card;
4. Copy the xx.bin file into the "firmware" folder;
5. Insert the TF card into the TF card socket of the machine;
6. Restart the machine.
Q：How to get the firmwares?
A：Enter the official website <www.voxelab3dp.com> and download them at the
<Download Center>.
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Q：
A：
Q：What if the accuracy of model is not good?
A：Please ensure the normal tension of the synchronous belt, neither loose nor tight.
Q：What if the screen turns dark?
A：1. Please check whether the wire of screen has those questions: loose, plugged in
reverse, plugged in wrong position, tilted plugging;
2. Refresh the firmware to see if the screen can recover to normal.
3. Contact the after-sales personnel if necessary.
Q：What if the nozzle cannot be heated?
A：1. Please check the temperature on display screen; if the temperature is shown
abnormal, it is in the reason of thermistor. Please replace the thermistor and try
again；
2. If the temperature is shown normal, it may be in the reason of heating cable.
Please replace the heating cable and try again.
Q：What if the axis cannot be moved?
A：1. Check the wire of the electric motor；
2. Contact us by email listed.
Email: [email protected]
Q：What if the files are garbled and cannot be read?
A：
Repair the model before slicing.
Q：What if the build plate cannot be heated?
A：Please check the digital display of the temperature. If the temperature is improper,
please replace the thermistor. Otherwise, please replace the heating wires.
What if the model warps or is unable to stick to the build plate?
1. The temperature of build plate was too low; increase its temperature
accordingly；
2. Filament failed to adhere or bond on the build plate, use glues to enhance the
adhesion；
3. Distance between the build plate and the nozzle is too far or the build plate is
not leveling enough; re-leveling the build plate accordingly.
固件如何获取？
请联系售后邮箱 [email protected] 售后电话：0579-82238189
文件乱码了，读取不了？
切片前请修复模型。
固件如何升级？
1. 将TF卡插入读卡器；
2. 将读卡器插入电脑USB接口；
3. 在TF卡中新建名为firmware的文件夹；
4. 打开firmware文件夹,放入已下载的xx.bin文件；
5. 将TF卡插入型材机的TF卡插口；
6. 重启机器。
打印模型起翘，粘不住打印平台怎么办？
1. 平台温度设置太低，请加高平台温度；
2. 材料本身不粘平台（建议涂抹胶水，增强粘附力）；
3. 平台与喷嘴距离太大，平台未调平，请重新调平。
模型打印尺寸不良怎么办？
确认同步带是否异常松或太紧，调整到合适状态。
黑屏或显示不良怎么办？
1. 检查屏幕线束是否松动、插反、未插到位或倾斜错位，重新插拔一下；
2. 重装固件，是否能恢复，若不能请联系技术支持。
热床无法加热。
1. 查看温度显示是否异常，若异常则热敏电阻损坏，需要更换热敏电阻；
2. 温度显示正常不加热，加热板线损坏，需更换。
喷嘴不加热。
1. 查看温度显示是否异常，若异常则热敏电阻损坏，需要更换热敏电阻；
2. 温度显示正常不加热，加热管线损坏，需更换。
轴无法运动。
1. 检查电机线束是否插好；
2. 联系技术支持。
故障检修
