PB
28492 CONSTELLATION ROAD VALENCIA, CA 91355
WWW.VITEKCCTV.COM
VITEK LIMITED PRODUCT WARRANTY
VITEK products carry a three (3) year limited warranty. Digital recording and storage products are
also warranted for 3 years. * Per a special agreement with Western Digital, as of August 2016, VITEK
also warrants factory installed Hard Drives for the full 3 year span of the recorder warranty provided
that the recorder was purchased through an authorized VITEK distributor.
VITEK warrants to the purchaser that products manufactured by VITEK are free of any rightful claim of
infringement or the like, and when used in the manner intended, will be free of defects in materials and
workmanship for a period of three (3) years, or as otherwise stated above, from the date of purchase
by the end user. This warranty is non-transferable and extends only to the original buyer or end user
customer of a Vitek Authorized Reseller.
This warranty shall not apply to repairs or replacements necessitated by any cause beyond the control
of VITEK, including but not limited to, acts of nature, improper installation, excess moisture, misuse,
lack of proper maintenance, accident, voltage fluctuations, or any unauthorized tampering, repairs or
modifications. This warranty becomes VOID in the event of alteration, defacement, or removal of serial
numbers.
Within the first 6 months of purchase, VITEK will replace or credit any defective product returned at
the request of the customer (subject to availability) with a new product that equals or exceeds the
performance of the original product purchased.
Within the first 6 months of purchase, at its sole discretion, VITEK may issue an advance replacement
for a defective product; however, all related costs including, but not limited to shipping and/or delivery
charges will be the responsibility of the customer. If upon return inspection a product is determined
to be in good working order or shows evidence of misuse, the customer will be responsible for full
payment of the original product purchased as well as the replacement product.
Beyond the first 6 month period for the remainder of the warranty, VITEK’S responsibility shall be
limited to repairing the defective product, including all necessary parts and related labor costs. At its
sole discretion, VITEK may choose to either exchange a defective product or issue a merchandise
credit towards future product purchases. Any replacement parts furnished in connection with this
warranty shall be warranted for a period not to exceed the remaining balance of the original equip-
ment warranty.
A Return Authorization number or “RA” number must be obtained prior to the return of any item for
repair, replacement, or credit. VITEK requires that this “RA” number be clearly printed on the outside
of the shipping carton to avoid refusal of said shipment. The Return Authorization number expires
after 30 days. Products returned after the 30 day period will be subject to refusal. Shipping charges,
if any, must be prepaid. A copy of the bill of sale (or invoice of purchase), together with a complete
written explanation of the problem must accompany all returns.
Vitek makes no warranty or guarantee whatsoever with respect to products sold or purchased through
unauthorized sales channels. Warranty support is available only if product is purchased through a
Vitek Authorized Reseller.
*Limited Warranty means that VITEK reserves the right to repair or replace any product found defec-
tive within the warranty time period, prorated to the date of original purchase. If VITEK cannot repair
the product, VITEK reserves the right to replace it with an equal or better product and grade at
VITEK’s discretion.
Version 1.0
October 2017
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