14
PROBLEM
CAUSE
SOLUTION(S)
1. Softener fails to
regenerate.
A. Power supply to unit has been interrupted.
A. Check power supply.
B. Regeneration cycle set incorrectly.
B. Reset regeneration cycles.
2. Regeneration time
is not correct.
A. Time of day not set correctly.
Check program and reset time of day.
B. Power failure lasted more than 3 days.
3. Softener supplies
hard water.
A. Bypass valve opened or leaking.
A. Close or repair the bypass valve.
B. No salt in brine tank.
B. Add salt to the brine tank and maintain salt
level above water level.
C. Injector is plugged.
C. Change or clean the injector.
D. Regeneration cycles not correct.
D. Set the correct regeneration cycles in the
program.
4. Unit uses too much salt.
A. Improper salt setting.
A. Check salt usage and salt setting.
B. Excessive water in brine tank.
B. See problem No. 6
5. Excessive water in
tank.
A. Too long refilling time.
A. Reset correct refilling time.
B. Too much water in brine tank after brine draw.
B. Check the injector and make sure no foreign
material in brine tubing plugging flow.
C. Safety brine valve breakdown.
C. Repair or replace safety brine valve.
6. Control Valve cycles
continuously.
A. Locating signal wiring breakdown.
A. Check and connect locating signal wiring.
B. Controller is faulty.
B. Replace the controller.
C. Time of regeneration steps were set to zero.
C. Check program setting and reset.
7. Drain line flows
continuously.
A. Power loss when in backwash or fast rinse.
A. Adjust valve to service position or turn off
bypass valve and restart when power is back
on.
8. Salt water taste
in the soft water.
A. Foreign material in injector or injector fails to work. A. Clean and repair injector.
B. Brine valve cannot shut-off.
B. Repair brine valve and clean it.
C. Time of fast rinse too short.
C. Extend fast rinse time.
9. Water capacity
decreases.
A. Regeneration cycle not completed.
A. Complete a full regeneration cycle.
B. Salt setting not adequate.
B. Readjust brine draw time.
C. Softener setting for capacity not correct.
C. According to the test of outlet water, recount
and reset.
D. Raw water quality deterioration.
D. Regenerate unit manually then reset the
regeneration cycle.
10. Water capacity
decreases.
A. The wiring of front panel with controller fails to
work.
A. Change the cable between screen and control
panel.
B. Power adapter is wet or damaged.
B. Check and replace the power adapter.
C. Electrical power supply interrupted.
C. Check the power supply is on.
11. Nothing displays on
LED screen.
A. The wiring of front display panel with controller fails
to work.
A. Check and replace cable. Connecting display
screen to valve.
B. Power is cut off.
B. Check the cables and main power supply.
12. Only “E1” shows on
the screen and is
flashing.
A. The line between the locating board and main
control board is damaged.
A. Replace cable between the locating board and
main control board.
B. Motor is damaged.
B. Replace motor.
13. Only “E2” shows on
the screen and is
flashing.
A. The cable between the locating board and main
control board is damaged.
A. Replace wiring harness.
14. Only “E3” or “E4”
shows on the screen
and is flashing.
A. Control board is faulty.
A. Replace control board.
T
roubleshooTing
g
uide
